Endurance Warranty Services, L.L.C.

Nick assisted meVery satisfied with his ServiceAbsolutely amazing!

Endurance vehicle service contracts are offered in over 2,automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. We are sorry about any confusion Endurance's mail piece caused the consumer, and per the consumer's request,
our company placed the consumer on our internal "Do Not Mail" database to ensure that he does not receive any future direct mail advertisement from our company

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolutionAfter a thorough investigation, Endurance determined this to be a complaint
against the administrator of claimsThe obligor/administrator of the contract is *** *** *** *** (***)A claim was filed directly with *** by the consumer and the claim was deniedEndurance does not approve or deny any claims whatsoever therefore we accordingly contacted *** in order to uncover a reason for denial on behalf of the consumer*** informed Endurance that the claim was denied due to vehicle modificationsThe coverage specifically excludes aftermarket modifications/ alterations made to the vehicle under the exclusions section letter KThe inspection results show the vehicle was equipped with a *** Supercharger, engine electronic tuner and exhaust headersWe contacted the consumer in order to grant assistance with this issueWe explained that *** informed us of the denial reason due to vehicle alterations/modifications not recommended by the manufacturer Although Endurance does not approve or deny any claims filed by the consumer, we processed a full refund which is outside the contract termsThe consumer needs to redirect this complaint to the administrator of the contract in order to further dispute / obtain a resolution in regards to the claimEndurance will always strive to provide each and every individual with excellent customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Judy ***

Endurance vehicle service contracts are sold in over 2,auto dealerships as well as direct to consumers nationwide. Endurance approves and pays millions of dollars in auto repairs on a monthly basisWith all due respect Endurance takes offense to the customer when the customer states "this
is nothing more than a scam with a fancy words..." On November 13, 2017, the customer purchased an Endurance Supreme Used vehicle service contract for his *** XF with 58,miles. On December 19, 2017, just days out of the vehicle service contract's waiting period, the customer filed repair claims that were long term failures, occurring over a long period of time and thus determined to pre-exist the vehicle service contract's coverage period.According to the contract's Definitions Section, "Pre-Existing means a condition within all reasonable mechanical probability relates to the mechanical condition of your Vehicle prior to Contract issuance."In the interest of customer service, Endurance re-opened the claim and ordered a third party independent inspection of the customer's vehicle. Regarding the coolant leak issues, the third party inspector verified that all of the staining was long term and that there was no broken water pump shaft as reported by the repair facility, which confirmed Endurance's conclusion. Regarding the timing chain, at the time of inspection, the vehicle was not in a condition to confirm nor diagnose the timing chain concern. Endurance and the customer are working close with the repair facility to complete diagnosis and determine next steps in resolving the customer's concern

MrMartin *** was very helpful and professional when addressing my concernsHe worked diligently at making sure that ***, the company in charge of my claim, resolved the issue of sending a malfuctioning transmission twicehe was able to recommend for a rebuild of my existing transmission and get me a rental for the time iit would take tristate to fix it being that it was an error in their partI am very satisfied with Mr*** responsiveness and professionalismThank you!!

Endurance is greatAll of the customer service agents are super helpful and their coverages are the bestI know my vehicle is protected!

Martin ***,Was a great help to me when it came to solving my online problem to get hooked up to my policy and he was very kind to me Should be more people like that in the world Stay Positive

Honestly there's nothing more to discuss, as far as the *** I was completely satisfied with the outcome because the vehicle was totaledAs far as my *** I'm not and clearly never will be because again I paid for a warranty that couldn't be used at one of your participating licensed repair facilityThen someone responds to the previous message with all lies and now we want to come to an understandingHere's my understanding you guys aren't a reputable warranty company you rip people off and we deal with itThat's that...I have no more fight in me to deal with *** ***Mr.*** has been the most helpful appreciate your time concern and efforts
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

The person or people that I talked with were very knowledgeable about the services that were provided for me Would recommend to anyone

The customer needed to submit verification of her car's mileage prior to Endurance's Claim Department proceeded with the administering of the claim The original documents that the customer provided to Endurance were not the documents that were needed Endurance's Customer Service
contracted the customer and explained what was needed Endurance's Customer Service Department received the necessary documents, contacted the customer and the Claims Department is currently updating her vehicle service contract In the meantime, Endurance is also reimbursing the customer the money she spent for a rental car The customer is satisfied with Endurance's efforts to this point

Endurance rep Martin was very helpful Explained to me in detail the process to file claims The insurance stool by their word & replaced my transcmission I did have a problem with the transmission shop that worked with us For the insurer it would still be nice if they have an adjuster that looks at the vehicle first before unnecessary dissection of transmission

I spoke to Eddie *** and he was kind enough to get my canceling fee waived He was very understanding

My experience with Endurance Warranty Services, LLC has been great A deer ran out of the woods and totaled my *** *** and I had to get a new car I called EWS to cancel my contract and I talked with Mike, the agent Instead of taking the easy way out of the contract, I ended up adding it to my new car warranty I got from *** Mike took his time and got me a contract that takes me to 96/126,miles I am so glad that I got Mike He went out of his way to get me that contract I don't think it was luck that I got Mike, EWS probably has only agents like Mike Thank you Mike for taking your time to get me such a Great deal

I had to recently purchase an after market warrantyI drive many miles, and needed the extra protectionI spoke with Nicole *** and I had the best customer service ever on the phoneShe was extremely friendly, and was a really big helpI've told coworkers looking for a warranty to call EWS and ask to speak with her

Matt *** represented the company wellHe accommodated my work schedule and explained in detail the policy and cost without any hidden informationInformation was delivered in a timely and professional mannerGreat job!

Unfortunately my vehicle was totaled weeks after purchasing the extended warranty from Endurance I called the number on my contract was immediately connected with Matt who was very helpful and got me my full refund without any hassles I will definitely be going through them for my next

I had a billing issue, and their customer support was top notch I have no doubt that if I ever need them for any vehicle repairs, I will be taken care of They prove me that there are still companies out there who value their customers and will go the extra mile to please them Thanks again, Matt!

my experience was good

Great company and excellent customer service