Endurance Warranty Services, L.L.C.

Was pleased with my service!

I had a good experience with this company and working with Nicole [redacted]

Good customer service Martin was very informative and understanding, he showed concern and tried his best to resolve my problem. I will certainly reach out to him for guidance in the future.

My name is [redacted] I had an excellent experience with Nicole [redacted] was able to assist with my claim very helpful and professional

I was informed on December 27, 2016 by [redacted] that I needed a radiator. Endurance warranty, informed me that my warranty was expired by 200 miles. The representative, Art [redacted], informed me that I stated my miles as 94, 400 on April 2, 2015 at the time of the warranty purchase. He also mentioned, that the representative told me to call back within 30 days to verify the mileage. I don’t recall anyone informing me to call back within 30 days; therefore, I asked could I hear the recording. Art, mentioned that if I had any documents that could prove my mileage around the time of purchase they could use it.
[redacted] faxed over a receipt from February 13, 2016 showing my mileage as 95,069, which is higher than what I stated at the time of purchase. I asked could I speak to someone higher to get the matter resolved, I was transferred to Eddie [redacted] Eddie downloaded the recording and heard the stated mileage; however, I did not hear the representative tell me to call back to verify the mileage. Eddie argued that it was my fault I didn’t verify the mileage and stated they inform the customer to call back within 30 days on the verification call. I asked to hear the verification call and was told he would have to download it. In the meantime, I was asked to get a valid receipt from [redacted] on their letterhead. I was able to pick up valid receipts and emailed them to Eddie.
Eddie called saying one of the receipts was for a rental car. He questioned me, asking why I rent a car. I told him I can’t remember why, but what difference does it make? My mileage for my car was on the receipt, which is what he needed as proof. He said it was not valid. He went on stating both receipts were not valid and they had been fabricated by [redacted]. He also mentioned that my warranty will continue to be expired because of the invalid receipts. I could not believe what I was hearing. I told him [redacted] would not fabricate receipts for me and more importantly, I wouldn’t go to a dealership that would fabricate receipts. He stated he would find a radiator and have Endurance to pay for it, but after listening to this, there is no way I can trust Endurance warranty to pay for anything. I’m sure they would have gotten the cheapest and most unreliable radiator they could find.
This is very disheartening to learn that a company would treat their customer this way. My warranty is paid in full. As a customer, I take full responsibility for stating the incorrect mileage, but I will not take responsibility for Endurance’s behavior and attitude towards this entire situation. Eddie [redacted]is unprofessional and disrespectful. He accused [redacted] of being dishonest. If he accused them of being dishonest, he’s accusing me of being dishonest, I’m their customer. He wouldn’t allow me to hear the verification call as he promised. His attitude was horrible. He blamed me for the expired for stating the incorrect mileage. I will not recommend this company to anyone! He did not have to ask me for the receipts as proof, knowing he was not going to honor the mileage. Wasted over $3000 for nothing.

Excellent customer service every time I call. I would gladly and have already recommended Endurance as a first rate company.

Thank you for everything and Happy New Year

In response to the above referenced case number, we reviewed the information regarding this account. The consumer purchased the coverage on 09/25/2015 and cancelled the coverage on 09/29/2015. In most cases, if the contract was initiated by credit/debit card, the payment can be returned to the...

customer electronically within 3-5 business days. This customer made the payment by check (ACH) which takes up to 10 business days to clear the bank after the payment has been made. Once the check clears the bank, a check can be issued and mailed to the customer. This process can take up to 30 days. The check has already been issued to this customer ( Check # [redacted] ) and should be received by mail shortly. Endurance will always provide each and every customer with excellent customer service.

Great personality from staff [redacted]

In the interest of customer service, Endurance expedited the 30-day refund process, waived the contract's refund section time-used provision and issued the consumer a full refund minus a fifty dollar cancel fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and wish to cancel the complaint against Endurance while follow-up with Interstate may commence.
Sincerely,
[redacted]

Endurance reviewed the customer's vehicle service contract sale and service.  The customer purchased the vehicle service contract on December 12, 2016 and cancelled the contract on January 9, 2017.  Upon cancellation, Endurance's, pursuant to Endurance's 30-day money back guarantee policy,...

initiated a full refund to the customer and contacted the third party finance company to cancel the financing of the contract.  Endurance's refund was effectuated on January 11, so two days later the customer received the refund. However, the payment plan company did not mark the contract as cancelled and erroneously charged the customer.  Endurance contacted the payment plan company to ensure the customer's money was returned, but the customer had already charged back the payment.  Endurance is sorry about any confusion the payment plan company caused the consumer.

In response to the above referenced case number,
Endurance reviewed the information attached with this specific consumer to
ensure a resolution. After a thorough investigation, Endurance determined this
to be a complaint against the administrator of claims. The
obligor/administrator of the...

contract is Interstate National Dealer Services
(INDS). A claim was filed directly with INDS by the consumer’s repair facility.
Endurance does not approve or deny any claims whatsoever therefore we
accordingly contacted INDS in order to obtain a resolution on behalf of the customer. INDS informed Endurance that the claim was authorized and paid for the
fuel pump. The fuel delivery lines were not covered due to rust/corrosion. We
explained to the consumer that the claim was authorized for the fuel pump
however the fuel lines were denied due to rust/corrosion which is a listed
exclusion on the policy and does not constitute as a mechanical or electrical
failure. Endurance will always strive to provide each and every individual with
excellent customer service.

I'm on my second policy with Endurance and a very satisfied customer. We still have our first one, which I'm beyond grateful for. When it came to purchasing our second vehicle, there was no question of who to get our coverage from. I even found out that the dealers sell Endurance policies!

Very reliable in providing help and planning. They're an expert in every aspect of the situation and knows how they can help you on your problem. Very professional as well.

Endurance has offered everything in our company's means to the customer.  If the customer is not happy with the contract he was sold and wants to cancel his vehicle service contract, Endurance will waive any applicable cancel fees and issue a pro-rated refund, which is approximately 92% of total of what the customer paid.  If the customer has an issue with the denied claim, please contact Interstate National Dealer Services.  Interstate National Dealer Services administered the claim and is obligated to pay for approved claims.

I was very impressed by endurances customer service. They called the road side assistance for me and made sure the tow truck came as soon as possible!

Great company, great coverage, amazing customer service!

Great phone conversation with Matt. Thanks buddy.

I was happy with service and recommend others to purchase this