Endurance Warranty Services, L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Martin [redacted] has been so helpful to me in a time of need.. Can't thank him enough

ABSOLUTELY HORRIBLE WARRANT COMPANY! THEY FIND ANYWAY TO GET OUT OF A CLAIM. THEY DID NOT DO A RECOMMENDED REPAIR THAT THE DEALERSHIP RECOMMENDED (REPLACEMENT OF ALL 6 COILS). ONE WAS BROKEN, WE PAID THE DEDUCTIBLE TO HAVE THE ONE REPAIRED. WHEN ANOTHER COIL BROKE WITHIN 30 DAYS OF RECOMMENDATION BUT WAS TAKEN INTO THE DEALER ON THE 31ST DAY SINCE THE ISSUE HAPPENED ON AF FRIDAY WHICH WOULD HAVE BEEN 29TH DAY, THEY MADE US PAYABLE ANOTHER DEDUCTIBLE. WHEN WE COMPLAINED ABOUT THIS THEY THREATENED TO DENY CLAIM ALTOGETHER SAYING THAT WE SHOULD HAVE DONE THE REPAIRS RECOMMENDED BY THE DEALERSHIP EVEN THOUGH THEY DID NOT BECAUSE THEY ONLY COVER THE BROKEN COIL, REALLY WHEN AN AUTHORIZED DEALER IS MAKING A RECOMMENDATION, YOU CHOSE TO COVER ONLY THE BROKEN COIL AND ANOTHER BREAKS WITHIN 30DAYS, THAT SAYS IT NEEDED TO BE REPLACED WHEN THE CAR WAS ORIGINALLY BROUGHT IN..... THIS IS MY SECOND ISSUE WITH THEM. THE FIRST ONE WHEN I TRIED TO CANCEL MY POLICY BECAUSE OF THE ISSUE,THEY PROMISED TO DEAL WITH ISSUE AND GIVE ME AN EXTRA MONTH COVERAGE, MANAGER WAS SUPPOSE TO CALL ME BACK STILL WAITING ON THE CALL BACK 1 YEAR LATER.

Talking about true customer service this gentleman was tops!He showed that ppeople are human and that [redacted] in real! Rather than make memore embarrasse of stressed he was very understanding and patien! HHE should be the poster person for exceptional customer service! On a scale of 1 - 10? He gets 15!

So far the experience with this extended service company has been a positive one. A little over a year ago I lost the love of my life to illness and one of the things I inherited was his car which had an extended warranty. I had to get one in my name. I recently had to have the AC repaired at a Ford dealership in Connecticut and was told that even with the extended service plan it wouldn't be covered. The guy behind the counter claimed he called your company and I was told that there was no record of a phone call from the dealership. Michael C. was on the other end answering my questions and was doing everything he possibly could to handle the situation even though I should have told your company within thirty days of this issue. Thank you for your customer satisfaction.

Very pleased. I love endurance and my representative was absolutely great! Thank you.

This company continues to harass me about purchasing a warranty for a vehicle I no longer own. I have repeatedly tried to tell them that I want to be taken off of their calling list but all they do is hang up on me. I get approx 3-4 calls a month from them and now I just started receiving mailed notices. This is borderline harassment.

I just had the WORSE experience with Endurance! They denied my claim as a pre-existing issue when there was not one! I was instructed to get a diagnostic done. I did that. Got my transmission service like I was recommended, but it just went out today! Endurance told me that they told me to purchase a new one back then, but they did not! They were very rude to me, especially the manager! He was not helpful at all and straight lied to me! I had invoices showing that I was not told to purchase a new transmission, but they were not hearing that and they would not accept it! They continued to tell me it was declined! They just took advantage of me and my money! They lied on the dealership saying that thy stated I had a pre-existing issue and I know that was a lie because they never had a reason to call Endurance! I will never recommend them to anyone or use them ever again! They have the WORST customer experience as well on all levels!!!

I appreciate her going the extra mile by putting notes in my profile in CAPS to reassure when I call back that I will continue my automatic payment services and she offered to personally ask for her when I call back to make sure I get what I want. Thank you

On September 17, 2015, the customer contacted Endurance and purchased an [redacted] Dealer Services vehicle service contract for his 2014 [redacted] with 90,644 miles on the vehicle.  At the point of sale and during the sale’s verification process, the customer was made aware of...

Endurance’s 30-day money back guarantee and the complete coverage details were explained.  The customer also was provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.  Please be advised Endurance is strictly the seller of the vehicle service contract.  Endurance sold the customer an [redacted] Dealer Services vehicle service contract.  [redacted] is the administrator/obligor of the vehicle service contract which means [redacted] administers (approves or denies) the claims and is obligated to pay the approved claims.  Endurance’s Customer Service Manager spoke to the customer and the customer is now very clear on Endurance is versus [redacted].  Our office, as the seller of the policy, gets involved on occasions when the vehicle service contract company denies a claim by calling the company on the consumer’s behalf to ascertain why the claim and denied and put forth the best case for the warranty company to approve the claim.  [redacted] held up the customer’s claim first for required maintenance documentation and then the customer was getting contradicting information and unnecessary delays from the [redacted] Claims Department.  Endurance’s Customer Service Manager got an [redacted] Claims contact involved in the customer’s claim and also contacted the repair facility. Our manager is also trying to help the customer get a rental car. [redacted] is now moving the claim forward.  The customer was relieved that Endurance’s Customer Service Manager has taken over and [redacted] is moving forward with claim.

He was very helpful!

deceptive advertising they claim my brand new car is going out of warranty. The way it is presented in the letter is as if they are the dealer. http://[redacted]com/complaints/endurance-warranty-services-scam-northbrook-illi...⇄

Martin J is one of the best representatives I have come across ever. He went far and beyond the call of duty...literally. Although I wasn't covered for a specific service, he was able to guide me to obtain the help needed. This guy should be the team leader....Great Job Endurance.

Matt by far is the greatest Plan Rep known to man always goes above and beyond

Revdex.com:
I have recieved  the refund in which I requested along with car rental and road service expense from Endurace Warranty in response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you Everrt Jenkinks for your timely rponse 
Sincerely,
[redacted]

Overall I’m very pleased with my experience at Endurance. I’ve been a customer of theirs for over three years and have used my policy on multiple occasions. The policy paid out on everything they said was covered. I’m extremely thankful that I had this coverage, otherwise it would have been over $3500 I would have spent out of my own pocket! Their customer service department is extremely helpful and knowledgeable- they have gone out of their way for me on multiple occasions. The sales rep who assisted me was very patient and helped me pick the best plan that suited my needs. I will continue with these guys, happy to have it.

On March 18, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2008 [redacted].  On December 6, 2016 the customer filed a claim for auto repairs and during the claims process Endurance discovered that the customer's car was used...

for [redacted].  According to the Exclusions Section of the customer's vehicle service contract, it states "Coverage is not provided under this Contract if your vehicle is used for commercial purposes, including. but not limited to, rental, taxi, limousine or shuttle..."  Endurance's Customer Service Manager spoke to the customer and explained the denial.  In the interest of customer service Endurance waived Endurnace's earned portion of the vehicle service contract and any applicable cancel fees.  Endurance issued the customer a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Willard [redacted]

Called Endurance, talked to a Mr. Eddie [redacted] had some issues with my account and I got it all taken care of.

I have had the misfortune of having to file for warranty coverages a couple of times.

The refreshing part of the filings were dealing with Steven [redacted]. He has not only handled the issues in a timely manner, but also apoligized for not being able to do more for the inconvenience of having to file a claim.

If he is not in a managerial position - he should be.

Mike [redacted] Contract # EVPUXXXXXXX