Endurance Warranty Services, L.L.C.

Their customer service is very helpful and polite. They seemed to really care about my issue and resolved it right away while I was on the phone. I would recommend this company to my friends if they were looking for an extended warranty.

Per the customer's request Endurance refunded the customer.

I had purchased an extended warranty from Endurance warranty in December of 2015 and never had to use it until September 12,2016, I took my car to my mechanic like Endurance said that I could do, then when my mechanic told them that my power steering had a leak and my power steering pump was bad and my hub bearing was bad and my compresser for my suspension was bad, they told my mechanic that they need to send an appraiser the and that took over 48 hours, then when the appraiser got there he told my mechanic that he didn't see a leak , my mechanic told me that he showed him the leak and the appraiser still said that he didn't see the leak he just see that it's rust, my mechanic told me that the Endurance warranty claim office said that they are not going to repair the power steering pump or hub bearing, and that they wanted to negotiate with the suspension compresser price, I call them and asked why can't I get my car fixed and I was told that they have to go with the appraiser word, so I asked what do I have to do drive with my baby in the car and have a rollover because the appraiser said that the hub bearing didn't have a lot of play but it had plat, and the power steering fluid leaks a lot when I'm parked for a few hours and move you can see a puddle. I am canceling my warranty and asking for a refund, I can't get my car fixed on my own, it would be less stressful that's why I purchased this I thought I would have less stress be dealing with this company have put a lot of stress on my and my job is already stressful

excellent customer service

The customer purchased an Endurance Select Premier vehicle service contract for their 2010 [redacted] X5 with 110,000 miles.  At the point of sale, the sales representative went over the vehicle service contract and informed the customer of Endurance 30-day money back guarantee policy whereby the...

customer can cancel for any reason within 30 days and receive a full refund.  The sales representative then transferred the call to Endurance's Verification Department where a verification representative went over the contract terms once more.  Further, Endurance mailed the customer the vehicle service contract via USPS critical mail to ensure delivery of the contract.  The customer initiated a claim for a failed valve gasket and leaking seal.  Endurance's official denial was for "non-covered" parts because the Select Premier vehicle service contract does not cover seals and gaskets.  In the interest of customer service Endurance cancelled the contract, waived the cost of the time-used as well as any applicable cancellation fees and issued the customer a full refund.

The service that I have had from Eddie [redacted] has always been OUTSTANDINDING and I will recommend his service.

Initial Business Response /* (1000, 5, 2015/01/30) */
In response to the case number listed above, we are understanding that the consumer is looking to remove this complaint and will inform the Revdex.com. We have confirmed with the consumer that he did receive a full refund on this policy. If you...

have any questions, please do not hesitate to contact us directly at X-XXX-XXX-XXXX. Thank you.

I am glad that I enrolled into your plan with both of my vehicles thankyou [redacted]

Steve [redacted] Thanks for your geniune Help today, concernning my BMW 535i..It's nice to know that their are GOOD peolple.out their.This man call me back like he said he would and, share a wealth of information that help solve. my issue.
Thanks Endurance

Martin [redacted] has been so helpful to me in a time of need.. Can't thank him enough

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Endurance scheduled a telephone call appointment with the customer where Endurance's Customer Service Manager walked through the vehicle service contract line by line.  Endurance's Customer Service Manager showed the customer and she agreed that she understood the failed components were not listed for coverage.  We offered, and per the customer, Endurance's Customer Service Manager cancelled the policy and issued a full refund.  At the end of the call, Endurance's Customer Service Manager asked the customer if she was satisfied and stated yes.

Very pleased. I love endurance and my representative was absolutely great! Thank you.

I am writing in regards to Endurance Warranty Services, LLC/ Interstate Nation Dealer Services of Florida (INDS).
On 07/19/2014 I purchased the Xtra Supreme Warranty from Endurance Warranty Services, LLC. over the phone. Before purchasing their product I executed considerable research on the Extended warranty company and found them to comparable and favorable, which persuaded my decision to employ their services.
I understand that Endurance is the entity that sells these contracts, Interstate National Dealer Services of Florida is the servicer of these contracts, taking customer service calls, and [redacted] Financial Corporation receives payments from customers. Through all contact, I have dealt with agents of Interstate Nation Dealer Services of Florida (INDS), from this point this entity will be referred to as INDS.
Unfortunately, Endurance/INDS has not honored their part of the contract. According to the plan booklet that I received, page 5, number 1, the contract period begins immediately and will expire according to the time/mileage selected, whichever occurs first, as shown on my identification card. Note: Term 100,000 miles, 08/19/2018, or odometer reading, 216,336 whichever occurs first. My contract requires a MANDATORY WAITING PERIOD before coverage takes effect. The waiting period equaling thirty (30) days from contract purchase date (e.g. 07/19/14) AND 1,000 miles added to the term of my contract (e.g. starting mileage 115,336) for my vehicle 2008 Hyundai Sonata GLS.
Thursday, 08/21/2014 returning from a doctor’s appointment, I heard an audible-alarming clunking noise coming from the engine. I immediately called [redacted]i of Winter Haven, Florida to bring my vehicle in; where the vehicle was purchased. My contact person is Chad [redacted], who I have been dealing with in this matter; I gave him the information for Endurance/INDS to start my claim.
Since then, I have been in constant contact daily with both companies several times a day. Endurance/INDS had requested for the engine be broken down 08/22/14, that only included that external part of the engine. By the next week, Endurance/INDS requested that the engine to be fully taken apart to check for the failure. At their insistence, I had to commission the breakdown. Legally, if INDS declines to pay, all financial responsibility would lie on me. This is deceptive practice. The cost of this breakdown is $781.00 plus tax. At this point, since Endurance/INDS has not honored the contract, liability is wrongfully falling on me, also the cost of a new engine and parts since they are the ones that wanted the engine broken down totally.
According to Endurance/INDS who sells these contracts, their website states that every owner and vehicle has different protection needs, which is why Endurance/INDS offers a variety of plans to provide the most comprehensive coverage for the consumer’s car. In addition, Endurance/INDS is supposed to shield the consumer from high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor. Endurance/INDS also states that they believe in a straightforward way of doing business. Quote “When you decide to purchase “out-of-warranty” auto coverage with Endurance, you will get the quality and service you pay for. Plain and simple.” The company has not honored this.
Endurance/INDS sent an inspector to investigate and take pictures. The inspector found that there was not any sludge or grime in the engine, no heat damage, and all seals and belts are in good condition as well as other working parts of the engine. All parts of the engine are in good working condition except for the bent connector rod that [redacted]i could not explain why it would malfunction. Reading online forums, many owners of 2006 through 2008 are complaining of these same [redacted]malfunctions with their engines. Chad [redacted], service agent and constant point of contact at I told me that the failure was due to nothing that I had did. It shows that I took care of the car have it serviced as recommended by the manufacturer. The connector rod is a covered failure listed in the plan booklet on page 6 in accordance with the coverage level stated on the Administrator copy of the Declaration page of the contract. At this point they would not extend at rental car to me.
Endurance/INDS requested that I send in all service records and proof of ownership of the vehicle (bill of sale). All requested items were submitted to Endurance/INDS as requested over at period of 5 days as collected the week of 09/05/14 through 09/08/14. Daily I was told from 07/21/2014 until present day that my claim is in review. I requested three times to be transferred to the claims manager that has had my information on his desk since 09/01/2014 and three times I was denied. I also asked repeatedly for a decision to be made, and repeatedly I have been told that my claim is in revue. [redacted]i has had my vehicle since 08/21/2014. I have not been provided a rental car still to this day, my employment depends on them honoring their end of the contract.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Margaret [redacted]

Initial Business Response /* (1000, 5, 2014/02/15) */
In response to the above referenced case number, Endurance reviewed the information presented by the consumer along with investigating the issue to ensure a proper resolution. We found that this consumer purchased coverage from Endurance...

on 12/17/2013. Every policy sold by Endurance comes with a mandatory waiting period upon purchase to protect against any pre-existing issues with the vehicle. Pre-existing issues are not covered. Endurance wants to make it clear that we do not approve or deny any claims filed by the consumer. The administrator for this vehicle service contract is [redacted] Endurance is strictly the seller and does not adjudicate any claims. We presented the information we gathered from [redacted] to the consumer and explained why the claim was denied. Ms. [redacted] took her vehicle in for repairs 13 days after the activation of coverage. The repair facility indicated the vehicle needed repairs for: ignition misfire, intake manifold plugged with sludge buildup, coolant warning light on, engine oil leak, vacuum pump leaking, power steering pump fluid leaking at two separate hoses, thrust arm bushings split, and coolant expansion tank broken. It is uncommon for a vehicle to experience this many simultaneous failures within the first 13 days of activation. The claim was denied due to pre-existing conditions. These types of issues are long term failures that occur over a long period of time (i.e. sludge buildup), not within 13 days of driving. The repairs are consistent with occurring during the waiting period or prior to contract purchase. The consumer was understandably frustrated with the claim being denied and wanted the repairs covered. We explained that Endurance cannot authorize any claims at all, especially one with pre-existing failures. Although the contract would only allow a pro-rated refund at this point, Endurance ( as the seller ) offered the consumer a complete and full refund in order to provide excellent customer service and provide closure. The customer declined a full refund and threatened to contact the Revdex.com if her claim would not be paid. We informed that we are offering a full refund in order to provide a resolution and to avoid complaint. A complaint will not change the hard facts presented by the repair facility. If she denies the full refund then she would be due a pro-rated refund per the contract terms and conditions. The consumer indicated she did not want the full refund and kept her coverage active at this time. Endurance is always here to provide the highest quality of customer service to every individual.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I am not excepting the response is that I was told ifi could provide proof that I had kept my car maintenanced from the point when I purchased it that it would be covered . I faxed over documents proving I was keeping up the maintenance. The warranty is for a used car not a new one! As far as the warranty refund I was first offered a monthly payment and after I said I wanted my warranty cancelled I was offered a full refund. I was told if I didn't take what I was given and went to the Revdex.com they weren't going to give anything. I also asked to have the warranty cancelled unless they were going to do what they were suppose to do!
Final Business Response /* (4000, 14, 2014/03/13) */
At this point, we understand the consumer's frustration regarding the denied claim. Endurance did not deny the claim. Endurance will always present the best case for approval to the administrator on behalf of the customer. With all the information presented to this point, none of the items that were filed are listed for coverage. The consumer states the maintenance was completed but even with that, the parts that failed are non-covered components under the contract terms. All covered items are listed verbatim in the contract booklet. The consumer keeps mentioning the maintenance but maintenance does not change the fact that the items are not listed. The consumer stated she did not notice these leaks in the past so we suggested to look at past maintenance records for any recommendations the repair shop might have made. The maintenance records would not be able to change the decision made by [redacted] The consumer contacted our office to cancel the coverage on 3/10/2014. Although the coverage was active for the entire month of February, we refunded her the entire February monthly payment in the name of good customer service. Moving forward, the client can submit her final mileage and documentation for any pro-rated refund that may be due under the contract terms. Please refer to the contract for complete details.
Final Consumer Response /* (4200, 12, 2014/02/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My point is that I was told if I kept my car up since the day I purchased it and could prove that, the request for repairs would be acknowledged. I recently had to pay $1k for repairs that should have been covered by the warranty. It's apparent that lack of knowledge on the part of the seller of the vehicle insurance that he is now refusing to have the situation rectified even after I gave him the information requested. I definitely would not recommend the company to anyone! At this point I request a full refund of my down payment and any monthly fees that were paid and for the repairs to be reimbursed.

ABSOLUTELY HORRIBLE WARRANT COMPANY! THEY FIND ANYWAY TO GET OUT OF A CLAIM. THEY DID NOT DO A RECOMMENDED REPAIR THAT THE DEALERSHIP RECOMMENDED (REPLACEMENT OF ALL 6 COILS). ONE WAS BROKEN, WE PAID THE DEDUCTIBLE TO HAVE THE ONE REPAIRED. WHEN ANOTHER COIL BROKE WITHIN 30 DAYS OF RECOMMENDATION BUT WAS TAKEN INTO THE DEALER ON THE 31ST DAY SINCE THE ISSUE HAPPENED ON AF FRIDAY WHICH WOULD HAVE BEEN 29TH DAY, THEY MADE US PAYABLE ANOTHER DEDUCTIBLE. WHEN WE COMPLAINED ABOUT THIS THEY THREATENED TO DENY CLAIM ALTOGETHER SAYING THAT WE SHOULD HAVE DONE THE REPAIRS RECOMMENDED BY THE DEALERSHIP EVEN THOUGH THEY DID NOT BECAUSE THEY ONLY COVER THE BROKEN COIL, REALLY WHEN AN AUTHORIZED DEALER IS MAKING A RECOMMENDATION, YOU CHOSE TO COVER ONLY THE BROKEN COIL AND ANOTHER BREAKS WITHIN 30DAYS, THAT SAYS IT NEEDED TO BE REPLACED WHEN THE CAR WAS ORIGINALLY BROUGHT IN..... THIS IS MY SECOND ISSUE WITH THEM. THE FIRST ONE WHEN I TRIED TO CANCEL MY POLICY BECAUSE OF THE ISSUE,THEY PROMISED TO DEAL WITH ISSUE AND GIVE ME AN EXTRA MONTH COVERAGE, MANAGER WAS SUPPOSE TO CALL ME BACK STILL WAITING ON THE CALL BACK 1 YEAR LATER.

On May 25, 2016 the customer contacted Endurance and purchased an Endurance Select Premier vehicle service contract for his 2009 [redacted] with 144,000 miles on it.  The Select Premier vehicle service contract is designed to protect high mileage vehicles and is "stated component"...

coverage which means the parts that are "stated" in the coverage section of the  contract as being covered are the parts that are covered.  The customer initiated a broken transmission claim that was caused by a failed seal.  In the customer's contract coverage section, the contract specifically and in bold addresses Seals and Gaskets, stating, "Leaking and/or failed seals and gaskets are not covered as stand-alone seals or gaskets."  The fact that the customer's failed seal caused the breakdown resulted in a denied claim.  Endurance reached out to the customer to explain the reasoning for the denied claim.

Endurance was extremely helpful in answering my warranty questions. I would recommend their services to anyone.

Endurance has to be the best I've ever had! They are very helpful and generous. Every time I call they always answer my questions. Also they are great to work with.