Endurance Warranty Services, L.L.C.

Great company, great coverage, amazing customer service!

In response to the case number listed above, Mr. [redacted] purchased an [redacted]) contract from Endurance on September 16, 2015.  Please be advided, Endurance is strictly the seller of the [redacted] vehicle service contract.  [redacted] is the administrator/obligor...

of the vehicle service contract which means [redacted] administers (approves or denies) the claims and is obligated to pay the approved claims.  Endurance plays no role whatsoever in the approval or denial of the claims. Endurance did not know of the consumer's negative experience regarding the claims process until our company received the Revdex.com complaint.  The consumer mistakenly stated that his ASC certified mechanic said "Endurance" was "trying to weasel out of paying for the repairs any way they can, even to the point of verbally walk them in circles to say something that would excluded their coverage's.  Even when I have been party to speaker phone conversations with the repair facility and Endurance, they try to the typical insurance thing..."  Endurance was not party to those phone conversations whatsoever.  The marketplace interaction was with [redacted].  As the selling agent, Endurance gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and put forth the best case for the warranty company to approve the claim.  Similarly, Endurance has reached out to the consumer to ascertain the exact issue and continues to work with the consumer to help the consumer regarding his claim experience with [redacted].

I want to thank you Eddie for helping me with my policy ,,, you where great

Great business since I've had service with Endurance and their employees are most helpful. I spoke with a customer service rep today named Justen. He said he could help in many ways and kept his word. Thank you once again Justen!! God bless.

Fast nice and helpful.

Endurance customer service is the best in the business. I have had warranties on the car I am driving since the early 90s and I have seen every provider out there. Endurance is by far the best in my opinion.

[redacted] was great and very helpful and professional. Typically warranty companies work on [redacted] you over but EWS really stood by all the repairs and work. Very happy [redacted] !!!

Worst customer service experience I have had in my adult life. Rep Eddie, was rude and disrespectful when I made attempt to inform him that I was going to wait to purchase a warranty as I had just purchased my vehicle and only had 200 miles on it at the time. He immediately cut me off and very rudely asked why did I request a quote if I wasn't going to purchase their product. When does requesting a quote from anyone commit you to making a purchase. I refuse to deal with any organization that accepts this type of performance from their so called professional staff.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Michael [redacted]

Martin [redacted] was exceptional in his knowledge and problem solving skills. He keep my wife and I comfortable talking to him about issues we weren't aware of with our policy. If I call and I hope he is the person that answers my call. Thank you Endurance for exceptional customer service.

P.S. we will refer you guys to others......


Michael/Melinda [redacted]

Very helpful in making sure I had the right information when I needed to have my truck fixed.

Wonderful service! Martin [redacted] is a great employee! Martin is very attentive and helpful in every aspect. He is always on top of everything and calls whoever he needs to in order to make things happen.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Great phone conversation with Matt. Thanks buddy.

hi endurance and Joe [redacted] the Customer rep was great to work with and would recamend there Services thank you

Great customer service from Eddie, thank you so much for all your help. I've been a happy endurance customer for two years now!

The mail house Endurance uses to send out notices made an error in the mail processing and mailed the letter in error to your father.  We are sorry for your loss and any confusion this letter caused you.  As a result of your complaint, Endurance placed both your father, [redacted], and...

yourself on our internal "take me off the list" mailing database to ensure you do not receive any future direct mail from our company.

[redacted] was excellent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Walter [redacted]

Love this company there always willing to work with you.