Endurance Warranty Services, L.L.C.

I work with MartinJ regarding our policy and he is always very helpful!!! Ask for him when you call!!

will wait to accept until payment is received.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Edmund [redacted]

Sarah was just wonderful,from her enthusiastic voice to her more than helpful knowledge,she was a gem!

I spoke with a [redacted] service manager by the name of Eddy [redacted] who was extremely fantastic. He had excellent customer service skills. He was clear and concise with answering all my questions, and I would definitely recommend family and friends to him for customer service.

I purchased my extended warranty with ENDURANCE for an older used car that I bought "as is". Thank goodness, while it did not cover the new clutch, the ac belt, or the broken door handle (wear and tear items). It did cover a faulty sensor, and most importantly a replaced engine. The cost of covered repairs far exceeded the value of the vehicle and were 4x the cost of the policy. I had to jump through a few hoops to get approval for the engine but all was well in the end. I eventually traded in my "money pit" car but am thankful to have had the warranty!

Complaint: [redacted]
I am rejecting this response because:
 
My fathers household was the the only once that received this piece of mail. I spoke with our mailman, and he told me it was junk mail and that he had delivered the same envelope with the same information that was sent to my dad. He also stated that he noticed most are sent to elderly people and he is proud that I contacted the Revdex.com regarding the letters because he has picked up mail from residents to be returned to this place of business for them to find out later they never had a policy with them to begin with.; You can say fwhat you want to, but this business preys on people especially the elderly, because some elderly get confused about their bills and its a way to lure them in. I have truly lost faith in the Revdex.com. I know this company along with many others will continue to get by with these wrongful lying letters and scam so many more people out of their money. They should be ashamed of themselves, and so should you.
 
Sincerely,
[redacted]

Endurance customer sevice Jeff [redacted] was awesome, he helped me with my concern. He told me if I had a problem in future, call him, he would be glad to help me. I give this representative AAA all the way. I will

I purchased a platinum warranty from Endurance a couple of months ago. It was approx.112$ down and 89$ a month for two years, I heard a noise and took it into the dealership. First they said an adjustor would need to come out to see the vehicle and I need to leave the car at the dealership or the warranty was void. They stated everything was in order and they would more than lightly cover a rental. Thank God I have another vehicle because that would of been another cost to endure. I called frequently and spoke with customer service, 7 whole days later I spoke with customer service 4 time in one day they would tell me everything was ok and tell the shop they need to speak to me, they tell me they need a price sheets from the shop. I get the horse and pony show up to 4:55 pm on the 8th day at which time they tell me that the repairs to my car are from a pre-existing condition. I could of had my car 7 days ago but thought I had a warranty, if they were not going to cover it they could of told me after the adjuster reviewed it. I canceled my warranty they did me the favor of voiding a cancelation fee I knew nothing about. Save your money! Don't purchase something with hard earned money all I could think of is what if I was out of town visiting my daughter.

My customer service was excellent thanks to [redacted]. He always followed through and keep me updated with the process.

Every time I call Martin is always very positive, upbeat, and funds solutions to what I call for. A1 customer service!

Do not get a policy with these people.I've tried to cancel my policy and they lied to me.If you cancel with in thirty days you are suppose to get a fool refund no questions asked.When I called the first time they told me I would get my refund in a few days.A week or do later no refund.Called back and the cancellation guy asked me a million questions and was rude.Instead of granting my request he asks me what am I going to do if my car breaks down and how I will pay it.After I told him I wasn't interested in being talked out of my decision he told me I had to send in a letter stating I wanted to cancel.When I got this policy my agent, assured me I would have to call in and cancel no questions asked.You only have thirty days to cancel to get full refund acc I've been trying to cancel since the week I got it.Eight days before my thirty days is up and now they song I haven't to send in a letter.I was never told that until now.I honestly feel They are trying to stall until after the grace period so they don't have to pay me back..Total ripoff

The customer service dept goes above and beyond to get the job done, especially Kelsey [redacted]

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolution. After a thorough investigation, Endurance determined this to be a complaint...

against the administrator of claims. The obligor/administrator of the contract is [redacted] ([redacted]). A claim was filed directly with [redacted] by the consumer and the claim was denied. Endurance does not approve or deny any claims whatsoever therefore we accordingly contacted [redacted] in order to uncover a reason for denial on behalf of the consumer. [redacted] informed Endurance that the claim was denied due to component not listed for coverage. The coverage specifically lists all items which are covered under the contract. We contacted the consumer in order to grant assistance with this issue. We explained that [redacted] informed us the component was not listed for coverage. Although Endurance does not approve or deny any claims filed by the consumer, we processed a full refund which is outside the contract terms. Endurance will always strive to provide each and every individual with excellent customer service.

My experience with the dealership was terrible but I called Endurance and spoke with Eddie [redacted] to get some clarity on the situation. Eddie was able to solve all my issues and get my claim pushed through. He is the only person I will call in the future if my car breaks down. I am very happy with his service and Endurance. They go above and beyond to make their customers happy.

Great experience with endurance. Always able to make contact with a live person.

I had my doubts about these extended warranties . I had a friend refer me to Endurance and I have to say I am worry free .. I was greeted by the manager Eddie [redacted] when I needed help and from start to finish he helped me .. thanks Endurance

Endurance takes consumer complaints very seriously and upon receiving the complaint from your office, Endurance did an internal investigation of company records int the handling of Ms. [redacted] vehicle service contract sale and service.  Our office has completed the internal investigation and...

would like to advise your office that Endurance stands behind the following facts regarding Ms. [redacted] transaction with our company.On March 8, 2016 Ms. [redacted] contacted Endurance and purchased a vehicle service contract.  Upon agreeing to purchase the contract, Ms. [redacted] was transferred to the sale verification department to consummate the sale.  The sale was verified with Ms. [redacted] over a recorded conversation and Ms. [redacted] was also told Endurance has a "30 Day Money Back" guarantee policy.  If Ms. [redacted] wanted to cancel for any reason during the first 30 days, she would be due a full refund.  Ms. [redacted] agreed to pay $162.90 as a down payment for the purchase.  Later the same day, Ms. [redacted] called Endurance and stated that her husband just purchased a contract from their credit union and she no longer needs the Endurance plan.  The Endurance customer service agent suggested she compare the two plans to see which coverage is better because she has a 30 day money back guarantee with Endurance.  Ms. [redacted] agreed.
On March 9 Endurance received a Revdex.com complaint from Ms. [redacted] that Endurance did not process her refund.  Endurance provided the call between Ms. [redacted] and Endurance to the Revdex.com.  The call did not justify a complaint regarding a refund.
Nonetheless, upon receiving the complaint, Endurance cancelled Ms. [redacted] contract and issued her a refund.

Martin was wonderful! This warranty company is easy to work with and they cover alot for comparatively little. We have two cars covered with them and I will take out policies on every car we have in the future. Definately worth it.

The ustomer service is terrific, Eddie [redacted] was very professional and knowledgable.

I paid more than $4,000 for extended warranty on my 2008 mercedes and they promosed to cover everything. The steering rack went out and they insisted on replacing it with a USED one which the Mercedes garage refused to warranty and Endurance said the part was not warrantied.
Recently the strut and some other parts went bad and again they insisted on using, USED parts for the repair and would only warranty it until the end of the extended warranty which will expire in a few months.
The customer service person was also not the most pleasant person to be dealing with the public.