Endurance Warranty Services, L.L.C.

Martin [redacted] was an awesome help. Very professional, and upbeat!, great [redacted] service skills.

Eddie [redacted] & Endurance
The Insurance has been very helpful assisting me with getting my Car repaired and back on the road.
He has question any charges that might have been unwarranted and has assisted me on question I might have had....I highly recommend Endurance Insurance Company for having such a Knowledgeable staff.

Endurance reviewed the internal notes regarding the consumer's transaction as well as interviewed the sales, verification and customer service agents involved in the transaction.  On April 11, 2016 the consumer contacted Endurance and purchased an [redacted] ([redacted]) Xtra...

Supreme vehicle service contract for his 2006 [redacted].  During the verification process (the recording is attached) the consumer confirmed the car's mileage was 140,563 miles.  The verification agent marked the file as "exact mileage" upon the consumer confirming the mileage.  Please be advised that Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer an [redacted] vehicle service contract.  [redacted] is the administrator/obligor of the vehicle service contract which mean [redacted] administers (approves or denies) the claims and is obligated to pay the claims.  Endurance plays no role whatsoever in the approval or denial of claims.  In the consumer's complaint, he states "...the representative was being completely unprofessional and saying that he was going to void the contract..."  The representative the consumer is referring to is an [redacted] representative, not and Endurance representative.  [redacted] had the confirmation of mileage from the sales verification where the consumer stated his car had 140,563 miles at point of purchase and in contradiction, had a [redacted] report that showed the car had 143,000 miles 10 months earlier on June 18, 2015.  Per the vehicle service contract the consumer's claim was denied because of the mileage discrepancy.  Until the consumer is able provide proof from before he purchased the vehicle service contract that his car had lower mileage than 140,563 miles and refute the [redacted] report the claim will unfortunately remain denied.

My contact with Martin [redacted] was most rewarding. I was amazed with the time and patience he took in helping me solve my problem. He was most informative and very pleasant throughout my time spent with him. If the other people at Endurance are this pleasant to deal with, I am truly glad that I found them on the internet.
Thank you, Martin

I bought an Supreme policy from Endurance a year ago and finally had to used it for the first time a couple months ago. To sum it up, the experience is horrible and I wouldn't recommend Endurance. While most of the service representative were professional and seems to be nice and want to help their system or SOP is horrible. The claim department and the service department doesn't seem to be on the same page. It took me 10 days for my car to be repaired where it should have been sooner. During this period, I was assured by one of the service manager that they will pay for ALL of my rental cost (10 days) due to numerous errors made. It is now 3 months after the repairs I finally get a refund for less than 1/2 of my rental car cost. The manager now claimed that it was not their fault so they won't reimburse for all 10 days. But that was not what he told me 3 months ago and I have it on the email. Why do they lie like that? NO shame at all with Endurance.

Spoke with [redacted] he is the man. They ROCK totally , never had a bad experience with them everyone in customer service department was amazing,professional and helpful. Needless to say they have a wonderful manager . [redacted] Thanks again for everything !

Thank you customer service for putting up with all my questions! Much appreicated!

I want to thank Eddie [redacted] for helping on my time of need .. didn't have the monies for this months payment and he found away to help me .. thanks a lot

Very nice , polite and very explanatory.

This company gave me a very under graceful experience; I got a vehicle service contract through this company to protect my car when ever it would run into a problem. Yes a car warranty to cover my repairs; So I pick there (superior coverage) a very great one that would cover my whole car bumper to bumper; so I paid my $312.00 down payment and made my first month installment payment. so by that time my 30 days waiting -period had passed. I thought, so I call them endurance- just to make sure it was good to take my vehicle in to my dealership. So I got the agent who help me set-up the warranty on the phone and was told that yes go on and take it to the dealership, you are showing here that you are passed your waiting period. I was told then to just give them your card when you get there and they will take it from there, so I said alright but im going to need a rental-car will warranty also get me one when I check my car into the dealership. I was also told yes again, just give them your card and they will take it from there. So me and my family get to the dealership with my car, I give the guy at the dealership my warranty-card and he starst the process of entering all info of problem that I wanted fix. Now we get to the point of them keeping my car and them calling endurance to get me a rental-car and also them approved for them to fix the vehicle, there claims department of endurance tell the dealership guy that I will have to pay for that myself and after they confirm from the dealship what need to be done. Then they would refund me on the rental car as I was told this from endurance claims-department guy, so im like alright I can handle that since they will credit me back. since my warranty is active for repairs, so the dealership call for me a car rental and me and my family are picked up and taking there. So now I pay $250.00 on the deposit to get the rental-car, so im still humble cause I know I will get that back from endurance. So we go afew days thinking our vehicle is now must likely being worked on and soon will be called to pick-up our car, "WRONG" the dealership call us and tell us they didnt give approvel on the claim to fix our car. so im like what- why and who told you that; so I call this company..an I call this company to get some answers to find out what went wrong . It take me afew more days after leaving message after message to get someone to call me back; no one calls back. so here it is mid week and I get the claims departmentl on the phone; an this guy tell me it was denied cause of pre-existing condition. so here im like huh..he like it have to be after your 30day-waiting period to make a claim. Im like it is pass my waiting-period and I was told that from your agent and I was giving the go ahead to take my car to my dealership; he says I dont know why you was told that but the claim is denied. so I asked to talk to someone in charge and I was tranfered to a manger; an he like no your warranty is not fully active you are shy 2days. so im like well I was told by the agent that my vehicle service contract was active and also told to take my car on into my dealership and give them my card and they will take it from there; plus I talked to claims that same day and they told me get a rental and that they will refund me that deposit on the rental-car . So now my question of the day to this guy was this; if I was told by your agent to go ahead and take my car in cause im pass my waiting-period and that everything is fine "im active; why didnt they see that I was (2) days shy of my waiting period. So he was like I dont know; but sir I will look into it and get back to you, cause right now you are active but the day you took your vehicle to the dealership it was not active ; so im going have to talk with these two-employee's and see why did they tell you that miss guided info. So now im like so do this mean my refund for a rental car that I paid a deposit on will not be re-credited to me; that your claims department told me to go and head and get the rental car. He like yeah I sorry but yes.But I dont know why they told you that to begin with sir, so at that point I asked to close this warranty. as he is still trying to get me to stay, after convo-back forward he final tranfer me to that department. but now to make along story alittle short cause there is more...this company is not a good company to do business with they are liers and they dont and I stated that again dont help you with your car needs. also the people working there are trained to just get you to sign up and pay $312.00 and when your car do break-down this company find ways to not honor your repair. Because not only did this company endurance cause me to pay the deposit fee for the rental-car; I also had to pay the dealership another fee of $250.00 for them running tests on my vehicle. so this company had me send out of pocket a total of $500-dollars; so I hope this review is read by many people to be warned not to trust this company.They are just out to make a living on your money, just think about they get you to sign up for a warranty of $312.00 down and put the money into there account and after 30-days theses funds start to gain intersts for them as it sit and sit and your start making your monthly payment to them. This company is just a high-class scam. so please stay away from "ENDURANCE-AUTOWARRANTY!! now im waiting on my full-refund back from this company, as I have sent my letter of cancellation and in arizona they have 30-days to honor that committment of $429.00 back to me. I will be writing again a review on that time-frame-if I dont see soon!

Thank you Eddie for being there when I needed you .. Great experience with Endurance

Very helpful

I obviously know that any large company is going to have bad reviews against them. Heck even [redacted] and [redacted] have bad reviews but it doesn't make them bad stores. I'm glad I went with my better judgment and bought a policy with Endurance. I haven't had a single issue with them or my policy. Everyone there is extremely helpful and knowledgeable, especially Ashley. Thank you for all of your help with my claim!

Having spoken with [redacted], I called to compare my existing extended warranty with other companies. Not only was she extremely sweet, she was incredibly informative, easy to understand, and honest with her professional opinions on my coverage and what to expect from them as well as other companies. She walked me through everything they offer and helped me understand my existing warranty so that I could make an informed decision on my own. Her honesty and truthfulness is appreciated, and after verifying everything spoken about, it was clear that she was beyond knowledgeable and most importantly, ethical. A rare gem.

[redacted] with customer sercice did an excellent job with my issues and questions. Highly recommend.

This company is located nearby so I thought it would be nice to get a quote for coverage on my car. When I called them, they were all very informative and very nice throughout the entire process. They offer different types of payment plans to fit your needs which is great during a tough ecomony. I didn't purchase a policy and they werent even upset about it. They made sure to answer all of my questions and provided me with different issues my vehicle is commonly known to have. They also let you use the policy nationwide which means you are not limited to just one single place! I would definetly recommend this company to my friends and co-workers!

I really appreciated Steve [redacted] help he was very patient & truly helpful

just want to say thank you Eddie for being so nice and helping me

Eddy [redacted] , customer service manager made my day, he was able to keep my policy in effect during a financial crisis, not only did he give me a free month of payments but he was able to lower my payments. I am very satisfied with this company and impressed with his Can Do attitude!!!

I had a issue with my car and didn't have the monies to pay for it cause it wasn't covered and I knew that it was my responsibility to fix .. But when I could get anywhere with the shop I took it to I called Endurance and I talked to a Eddie [redacted] and I didn't expect for him to go above and beyond for me . he called my shop and got them to reduce there price by more the 200.00 so I could get it fixed and out of there .. I am so grateful for the company and Eddie [redacted] .. I will be sure to recommend my family to you ,, its so hard to find a company that will really stand behind you and be honest .. thx you so much .. I am one happy customer ..