Endurance Warranty Services, L.L.C.

Steen [redacted] was the most wonderful person to deal with. AAA rating.

I recently called your office and was helped by [redacted] She was very helpful, answering all questions fully and to the best of her ability. Mrs [redacted] was very informed on the policy and it was a pleasure talking with her. Five stars!!!

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Tuesday, October 25, 2016 9:25 AM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] That is not what was explained to us by the salesperson. It is also listed as covered on the company website.You should not be baiting and switching on your customers.
Sincerely,
[redacted]

Keeps sending notices even though I've called and complained. Junk mail every couple of weeks

Joseph was the most fantastic and personal representation of Endurance. Thank you for all your help! You made me feel like a lottery winner ??

THIS IS THE 2ND PLAN I HAVE TAKEN OUT WITH EDURANCE.....BOTH TIMES WITH [redacted] IS A PLEASURE TO WORK WITH AND ALWAYS HAS A POSITIVE ATTITUTE ...THAT MAKS FOR A VERY NICE SALES EXPERIENCE....THANK YOU [redacted]

My experience with endurance has always been top notch! Very friendly and personable, thanks endurance!!

My customer service was excellent thanks to Steven. He always followed through and keep me updated with the process.

The agent that assisted me was amazing. He gave me detailed information on the vehicle I have that the dealership didn't mention. [redacted] was great in explaining my policy and helpful tips in being a first time car owner,

I have had my warranty with endurance for a little under a year and have already paid off a huge amount for me and my husband on our policy.. endurance has great costumer service and good feedback with there customers.. I rate them 5 stars..

Initial Business Response /* (1000, 5, 2015/04/23) */
In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolution. After a thorough investigation, Endurance determined this to be a complaint against the...

administrator of claims. The obligor/administrator of the contract is Interstate National Dealer Services (INDS). A claim was filed directly with INDS by the consumer and the claim was partially denied. The consumer invested $366.40 into the contract and the claim was paid in the amount of $487.31. Endurance does not approve or deny any claims whatsoever therefore we accordingly contacted INDS in order to uncover a reason for denial on behalf of the consumer. INDS informed Endurance that the claim was partially denied due to a pre-existing condition. The claim was filed within 8 days of contract activation. Although the claim was paid for the electronic failures that can suddenly occur, the repair facility indicated there was also active leaks from the crank seal, oil cooler gasket and engine. The coverage is designed to protect against unexpected breakdowns and failures however it does not cover pre-existing conditions prior to contract activation. An active leak constitutes a long term failure and would have began consistent or prior to the contract waiting period. We contacted the consumer in order to grant assistance with this issue. Although Endurance does not approve or deny any claims filed by the consumer, we provided him with an option to completely cancel the coverage at no cost or keep the coverage along with credits towards the next two monthly payments. The consumer needs to redirect this complaint to the administrator of the contract in order to dispute the denial due to pre-existing and obtain a resolution. This complaint was filed against the wrong business because all claims are adjudicated by Interstate National Dealer Services which is the obligor of the service contract. Endurance will always strive to provide each and every individual with excellent customer service.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This contract was not sold to me by Interstate, I was contacted by an Endurance employee. During the conversation with this sales person, not at one time was I made aware that Interstate was involved in anything with this contract. The policy states there is a 30 day and 1000 mile waiting period before a claim can be filed. I did not intentionally cause problems with my vehicle and then file a claim that was pre-existing. On or about the 37th-38th day my check engine light came on and I took it to a mechanic thinking that I was covered, since I had waited for the stated 30 days and actually closer to 2000 miles waiting period. I had a manager call me to try and get me to keep the policy and he mentioned the complaint with the Revdex.com and sounded like he only wanted to say what he thought I wanted to hear in order for him to be able to respond to the Revdex.com with s resolved complaint. I am not satisfied with the response from Endurance and demand a refund. I told the manager that at this point, any claim I make can be denied on the basis of pre-existing. I am basically at the mercy of Interstate and in my experience with companies like this, there is always some kind of "legal and technical or mechanical" reason they give to not cover a repair. just because an electric window claim was approved, I was made to feel like it covered something. I could have cared less about repairing the window and rather had the mechanical issues repaired and covered. The manager offered 1 or 2 months free, but what good is that going to do me for the current claim, it was deemed pre-existing. This repair will be setting me back $3500 and Endurance covered absolutely $0. I am not a dishonest person and believe in karma, thus I am not trying to pull one over on Endurance or interstate. Again, I waited the 30 days and 1000 miles. Only to be told the claim was denied. So frustrated at this company and the sales person that refused to return my phone calls. I had 3 neighbors that were looking into purchasing coverage and I advised them against it. This type of policy is legal highway robbery in my opinion. They gladly take your money but don't do what they say they will do in the policy
Final Business Response /* (4000, 9, 2015/05/07) */
In response to the consumer, Endurance wants to make it clear that we are strictly the seller of the contract and Endurance does not approve or deny claims. The consumer's opinion is that he considers the situation "highway robbery", however, his claim pay out was more than what was invested into the coverage plan. Most consumers are not auto mechanics and we want to help this consumer understand that although he had "passed" the 30 day / 1000 mile waiting period, his mechanical failure was still a long term failure that occurred consistent with or before the waiting period had ended. The mechanical issue experienced was an elongated unison ring. A unison ring will become elongated due to wear and use over a long period of time. The mechanic specifically stated the ring was not broken but only elongated due to long term wear. The coverage is not designed to rebuild the vehicle as it gets older but instead to protect the consumer against sudden mechanical and electrical failures and not long term failures that already existed prior to contract activation ( a unison ring will not elongate in a span of 8 days ). Although Endurance does not approve or deny any claims filed by the consumer, we processed a full refund which is outside the contract terms. Endurance wanted to go above and beyond the terms of the contract in order to provide this consumer with a resolution but also an understanding of how vehicle service contracts work. Endurance will always go above and beyond to provide excellent customer service.

The company is excellent, I feel they done a excellent job with my vehicle, my rental ,the payment monthly plan is definitely affordable,

Final Consumer Response /* (450, 5, 2014/06/11) */
[redacted],
Hi my name is [redacted]. I recently filed a complaint against Endurance Warranty in Northbrook, IL.
I will like to retract that complaint that I made on Case #: XXXXXXXX.
They have agreed to resolve the issue for me....

Please RETRACT my complaint please.
I am being honest [redacted] is a genuine person willing to help resolve any issues and I'm happy to see people like him are supervising companies.
Me being the CEO of one mother IT company that multiple IT companies and he is a person that should be running things.
Best Regards,
[redacted]
President and CEO
Carbon Designwork
[redacted]@icloud.com
(XXX) XXX -XXXX

Endurance called the customer, apologized to the customer for his negative experience and issued a refund.

Initial Business Response /* (1000, 7, 2014/11/12) */
In response to the case number listed above, we understand this issue to be regarding a claim filed by the consumer. Endurance is strictly the seller of the vehicle service contract and not the administrator. The administrator/obligor of...

the vehicle service contract is [redacted]. We spoke with the consumer and he understands and will retract/redirect the complaint accordingly.

My experience with endurance has been absolutely 100% great. Mr Steve [redacted] took great care of me all through the process of signing me up as well as helping me with finance issues. I would highly recommend without hesitation this company . 5 stars guys ! You deserve it

I had a problem with my car & Endurance was able to get the problem resolved for me in a reasonable time frame. They live up to their reputation as one of the best, if not the best car warranty company's.

Eddie [redacted] is very professional. He took care me personally when I had a question or an issue. Thanks!

Called endurance talked to Eddie and he was a big help

They are salesmen first. When I called to compare rates I was given several sales pitches and smoke and mirror discounts. So, I called back and spoke with a different agent. The second agent gave me the same pressure filled sales pitch but this agent gave different inflated prices on the same plans. I went with a different company who gained my confidence by having a great Revdex.com rating. And the agent listened to what I asked for and didn't need a sales pitch. He explained the product and it sold itself.