Endurance Warranty Services, L.L.C.

contacted EDDIE [redacted] at Endurrance HE was very professional...

I had an overall positive experience.

Revdex.com:Not happy that I am forced to pay for covered labor to remove cylinder head and timing chain to replace covered part, but honestly, I think I am wasting my time, and hope to just put this behind me and hopefully get my Hummer back one day after 36 days and counting in the shop.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.
Sincerely,
Michael [redacted]

Matthew [redacted] was extremely nice and helpful throughout our entire phone conversation. He went above and beyond to make sure I was 100% taken care of. I would strongly recommend my friends And family to him and his company

I want to thank Mr Eddie for helping me with my dads situation great customer service

Customer service representative was very helpful and took care of business that I called about. Very pleased.

THIS IS THE 2ND PLAN I HAVE TAKEN OUT WITH EDURANCE.....BOTH TIMES WITH [redacted] IS A PLEASURE TO WORK WITH AND ALWAYS HAS A POSITIVE ATTITUTE ...THAT MAKS FOR A VERY NICE SALES EXPERIENCE....THANK YOU [redacted]

I was looking into an aftermarket warranty for my car and Endurance was very helpful for me in understanding the coverages available for my vehicle. The sales representative Ian and the customer service representative Martin helped me understand what Endurance had to offer and the coverages that I would expect with my specific brand of vehicle. They are very knowledgable and I would definitely recommend that you talk to them before purchasing a warranty through anyone else.

My customer service was excellent thanks to Steven. He always followed through and keep me updated with the process.

the experience I received from Malika was impeccable she was great thank you for all your help in resolving my questions.

Complaint: [redacted]
I am rejecting this response because:From: [redacted] [mailto:[redacted].[redacted]@gmail.com] Sent: Tuesday, October 25, 2016 9:25 AM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] That is not what was explained to us by the salesperson. It is also listed as covered on the company website.You should not be baiting and switching on your customers.
Sincerely,
[redacted]

Dear Revdex.com. I recently contacted Endurance [redacted] regarding my warranty insurance. I spoke to a very pleasant young man, Martin [redacted] He went over my policy and forwarded additional information for me to have on hand if I had further questions. By doing so he saved me some money. I have been insured with this company for almost three years and I am a happy customer. I have filed only one claim and it was handled very efficiently. I have also referred family and friends. Thank you so much Revdex.com for the services you offer as well. If you will please inform Endurance [redacted] as well, regarding this notice. Have an Awesome year.

Satisfied Customer
[redacted]
Houston, Texas

Endurance is a great extended warranty company. Eddy [redacted] (customer service manager) helped me when I was in a financial struggle, and he has great costumer service skills.

Steen [redacted] was the most wonderful person to deal with. AAA rating.

I had an excellent call with Justin in customer service ! I also want to praise Javon who signed me up.

Keeps sending notices even though I've called and complained. Junk mail every couple of weeks

Joseph was the most fantastic and personal representation of Endurance. Thank you for all your help! You made me feel like a lottery winner ??

Great customer service

The customer stated the purchase price of the warranty was $13,542 and further stated, "After paying thousands for my warranty...".  Just to clarify, and with all due respect to the customer, he has paid a total of $735.49 and not thousands.  On September 21, 2015 the customer...

purchased a policy and by making a $100 down payment.  The policy, consistent with all Endurance plans, came with a 30-day money back guarantee.  During the thirty day "free look" period of the plan, on October 15, 2015 the customer contacted Endurance and wanted more coverage so the Endurance customer service agent transferred the $100 payment to a new policy. The customer made two monthly payments on the new policy totaling $300 and then missed a payment which would cancel the policy for non-payment.  In the interest of customer service, on March 15, 2016, Endurance's customer service agent then re-wrote the customer into another new plan and gave the customer a credit for past payments.  The customer made 3 payments on the third plan totaling $335.49 so the grand total of the customer's payment is $735.49.  The customer initiated a repair claim and it was determined the transmission was slipping from 2nd through 6th gear.  The transmission fluid was full but burnt and there was a leak from the torque converter therefore the claim was denied because of continued operation of the vehicle and the failure was due to wear and tear not covered under the contract.  We attempted to contact customer to correct him on the inaccuracy of the purchase price and to further explain the reason for denial.

Eddie[redacted] is a great customer service rep for endurance I will deffinetly be getting another extended warrenty with them once my factory one runs out.