Endurance Warranty Services, L.L.C.

Initial Business Response /* (1000, 5, 2015/02/08) */

I want to thanks Eddie [redacted] for all his help he was able to give me .. I truly thank Endurance for having someone like him ..

Endurance and the customer came to a resolution a couple of weeks ago whereby Endurance cancelled the customer's contract, returned all of the money the customer paid into the contract and further agreed to give the customer an additional $500 in goodwill towards the customer's repair.  Endurance responded accordingly to the Revdex.com on November 27th.

Great Service!!!!

Great customer service. My rep was very helpful in assisting me with the claim and answering all my questions!! They are always there when I need them

Great customer service!

NOT AN HONEST COMPANY.!!!!Sent me on a 10 day [redacted] asking about maintenance records just to find out that on page 4 We're not allowed to do our own maintenance. I tracked down old receipts over the course of 10 days and they even sent out an inspector for some reason just to waste my time. They state on their "ON HOLD" music message that they know how important the customers time is well they could give 2 flying [redacted] about us customers. They need to come right out and let people know about how you're not allowed to do your own maintenance. There are plenty of HONEST AMERICANS who make an HONEST living and get duped into spending thousands of dollars on a protection plan, for what, to be denied after wasting 10 days worth of time. This is an UNJUST AND DISHONEST company that doesnt pay honest claims. DONT WASTE YOU TIME BUYING ANY OF THEIR PRODUCTS. HAD I KNOWN I WOULD HAVE NEVER WASTED MY MONEY. I HOPE THIS COMPANY GOES OUT OF BUSINESS AND PEOPLE GO TO JAIL FOR FRAUDULENTLY SELLING INSURANCE WITH NO INTENTION OF PAYING HONEST CLAIMS. THE FEDERAL GOVERNMENT NEEDS TO LOOK INTO THIS COMPANY AND STOP THEM FROM HURTING OTHER PEOPLE. I WISH I COULD PUT A "0" FOR HOW LIKELY I AM TO RECOMMEND THIS [redacted] UP COMPANY.

On February 24, 2016 the consumer contacted Endurance and purchased an [redacted] Services ([redacted]) XtraSupreme vehicle service contract for her 1997 [redacted].  At the point of sale, the customer was provided with complete coverage details.  Then, upon being transferred to...

Endurance's Verification Department, Endurance's Sale Verification Team Member went through the contract terms a second time with the consumer and also made the consumer aware of Endurance's 30-day money back guarantee.  The consumer was also provided a hard copy of the vehicle service contract via USPS Critical Mail with delivery confirmation.  Please be advised Endurance is strictly the seller of the vehicle service contract. Endurance sold the consumer an [redacted] vehicle service contract.  [redacted] is the administrator/obligor of the vehicle service contract which means [redacted] administers (approves or denies) the claims and is obligated to pay for the approved claims.  Endurance plays no role whatsoever in the approval or denial of claims for this particular contract.  On April 19 the consumer contacted Endurance understandably upset because of a denied claim for vehicle repairs.  Our office, as the seller of the policy, gets involved on numerous occasions when the vehicle service contract company denies a claim by calling the company on the consumer's behalf to ascertain why the claim was denied and to put forth the best case for the warranty company to approve the claim.  Accordingly, Endurance's customer service rep contacted [redacted].  The repair claim was for leaking seals and gaskets.  According to the consumer's contract, it explicitly states "Leaking and/or failed seals and gaskets by themselves are not covered parts", therefore the claim was denied.  Though the [redacted] contract was administered correctly, in the interest of customer service Endurance cancelled the consumer's policy and issued a full refund.

We just purchased a 2011 [redacted] 750LI. Endurance has basically told my wife and I we are lying and that the car is a [redacted] 750 [redacted]. Endurance claims that since their system shows our car is an [redacted] they will not offer the warranty for a 750 LI. We had [redacted] of the WOODLANDS in Texas send them a bill of sale and verification letter, Endurance still claims we are lying.

It was a real treat, to learn from Art R. that I am truly in good hands with Endurance. I appreciate his matter of fact approach, he explained the policy to me so that I totally understood it's provisions. Plus from different examples of other customer's issues, I was pleased to learn of addition resources Endurance has to help itheir clients.
Subsequently, I now know I've made a great business decision, in choosing Endurance as my partner.
Kind regards,
Alan [redacted]

Every since I enrolled with Endurance I have had great service and help. Had to file a claim
and it was hassle free and delivered as promised. They have been very cooperative in assisting with maintaining coverage during a temporary personal financial crisis that very few organizations would even care about. I am thankfull for the coverage they provide and enrolling.

I see why this company is #1. I called first thing in the morning to add some mileage on my Policy. Even though I work from home, I travel a lot for church. I spoke with a gentleman by the name of Steven [redacted] I tell you.... he was polite from the beginning to the end. He got me the same policy with more mileage but at a less price per month. WHAY YOU SAY! I was sooo shocked and was not expecting to pay less. This dude is Awesome and was a Blessing to me. Steve, you are the bomb.com. God bless you and your family.

The customer services person Martin [redacted] was very helpful and professional in helping me with my problem. Thanks Endurance.

On February 21, 2015 the customer contacted Endurance and purchased an [redacted] ([redacted]) XtraSupreme vehicle service contract for his 2006 [redacted] with 121,763 miles on the vehicle.  At the point of sale and during the verification process, the customer was made...

aware of Endurance's 30 day money back guarantee and the complete coverage details of the vehicle service contract were explained.  The customer was also provided a hard copy of the vehicle service contract which was sent via USPS Critical Mail with delivery confirmation.  Please be advised Endurance is strictly the seller of the vehicle service contract.  Endurance sold the customer an [redacted] vehicle service contract.  [redacted] is the administrator/obligor of the vehicle service contract which means [redacted] administers (approves or denies) the claims and is obligated to pay the approved claims.  Endurance plays no role whatsoever in the approval or denial of claims. Endurance contacted [redacted] regarding the customer's denied claim.  Endurance's customer service manager contacted the customer and explained [redacted]' reason for denial under the terms and conditions of the customer's vehicle service contract.  In the interest of customer service Endurance's Customer Service manager, cancelled the policy, waived any applicable cancel fees and issued the customer a refund.

In response to the above referenced case number, Endurance reviewed the information attached with this specific consumer to ensure a resolution. After a thorough investigation, Endurance determined this to be a complaint against the administrator of claims. The obligor/administrator of the contract...

is Enterprise Financial Group (EFG). A claim was filed directly with EFG by the consumer’s repair facility and the repair facility has been dealing with Monte, a claims adjuster from EFG. Endurance does not approve or deny any claims whatsoever and the consumer understands the issue lies with the claims adjustment company. The customer has had policies on his other vehicles through Endurance and has never experienced a problem in the past. We accordingly contacted EFG in order to provide a resolution for the customer. EFG informed Endurance that the claim was approved for the engine repair. We also obtained confirmation that the engine is not excluded from coverage whatsoever moving forward. EFG informed us that the repair facility will guarantee the parts and workmanship of the repairs for 12 months / 12,000 miles however, if any other engine issues arise moving forward, the coverage will remain on the engine. Endurance will always strive to provide each and every individual with excellent customer service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

In response to the customer complaint listed above, the customer was very explanatory in his complaint. The policy was in effect for 2 days and the repair facility presented long term failures that are pre-existing and sludge which is excluded from coverage. Endurance has gone above and beyond the...

terms of the contract and issued a full refund to this customer in order to assist with the denied claim. The refund has been sent back to the customer's MasterCard. Please allow 3-5 business days to post to the account. Endurance will always provide each and every customer with excellent customer service.

I want to thank Eddie [redacted] for helping on my time of need .. didn't have the monies for this months payment and he found away to help me .. thanks a lot

Very helpful

Thank you customer service for putting up with all my questions! Much appreicated!