Environmental Safety International, Inc.

The sale was placed on 03-24-2015 , We have Mrs. [redacted] recorded placing the order,  Fedex smartpost del. the packageto the customer 03-25-2015 @ 1:47 pm [redacted] Tracking.  Mrs. [redacted] called on 05-06-2015 saying she did not receive the package. We traced it and Fedex...

could not prove delivery We closed her account on 06-01-2015 and we sent a letter to her as well.

[redacted]

We spoke with Mrs. [redacted] daughter on 01-30-2015 put her mom on the dnc/dns list and mailed them a return label ....we are just waiting to receive the product back.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Mrs. [redacted] ordered the product on 01-27-2014 , and the instructions say use the product weekly until the problem clears .not just once, so please what you have left weekly , to stop the smell and gurgling to show you how well this works.I cleared your account she has a zero balance and we refund...

her 26.00 as well. and remove you from our records.we are sorry for the misunderstanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We received the product back on 12-28-2016 and the account is closed with a zero balance . Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I will mail the box this week back to the company. Thank you!
Regards,
[redacted]

We never received any return of the product back, as we state for customers when they return it back to us make a copy of the postage receipt , put the copy in the box or  mail it separately and keep the original for there records for tracking and for postage refund. We cleared her account and...

sent a zero balance letter out.  Thank you...

We did not receive anything back , once we receive the product back the account is cleared .

You do an amazing job!  I have reviewed the response made by the  business in reference to complaint ID [redacted] and find this resolution is satisfactory to me.  Thank you very much.  You have been a tremendous help.

We cleared the account and remove her from our records, and put her on the dnc/dns list as well. Mrs. [redacted] has been a customer since 2002.  the account is closed and has a zero balance.

We are not making the calls......  Thank you,EPI

He spoke with [redacted] and she cleared his account the other day....he has a zero balance Thank you

The person in our computer is a [redacted] , at that address, the sale price is 129.98 for 3yrs, her payment was not due until 2-22-2016 and we guarantee the for the 3yrs not 30 days. and no one ever spoke to a [redacted], or called about payment. [redacted] ordered the product on 01-18-2016 at the...

price of  129.98 divided into 4 payments of 32.50, and this is the 2nd time she ordered.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted] is a re-ordering customer of ours since 2011, she ordered the product on  05-19-2015 and she is on tapebecause we record all sales before they leave the building. We cleared her account and sent out a zero balance letter and put her on the dnc/dns list as of today. So she...

will be completely removed from our files.

We have no calls going to this number ,  and her husband was a customer of ours in 2001, please get the number they are calling from. and that number has been out of the system and stored since 2005.

Mr. [redacted] never paid for anything, he just needs to return the product and his account will cleared ...he ordered it on 11-14-2014 3 months ago. We also asked for the copy of his pump out as well.  Once we receive the product back the account will be closed