Environmental Safety International, Inc.

Complaint: [redacted]
I am rejecting this response because:
ConsumerMost Recent MessageDate Sent: 6/30/2015 2:10:12 PM[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me because even when they say they took me off I still got charge and it has the NJ phone and company on credit card statement and this is the only company that pop up when you research it . So that is  unacceptable 
Regards,
[redacted]

[redacted] ordered the product on 09-24-2015 , total cost 119.98 payable in 4 payments of 24.00 and last payment 23.98.We call on the 35th day , which was 10-29-2015 to offer a discount if you pay in full, or set it up monthly for the same discount. The first payment was made on 12-21-2015,...

second 02-25-2016 and last was 47.98. Mr. [redacted] at anytime say the product was not working , the call and complaint was from Mrs. [redacted] about the last payment stating she did not authorize us to run the last one,  we ask her if she wanted us to return it back to her account and she said no I am going to the Revdex.com.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This account is from 05-27-2015 17 months ago , [redacted] 159.98 with 6 payments of 26.66, made one payment in 2015 @ 26.66, then 3 payments this year total  of 55.00 last payment received 3 months ago, leaving an open balance of 78.32 . We are not calling them at all on this balance...

because it is so past due, they receive statements and envelopes every month that's it and we do not offer discounts on past due accounts, when the customers first payment is due , that's when the discount is offered. We did clear there account so the balance of 78.32 was closed out and they have a zero balance and we will mail them a statement to show zero balance.  Thank you

[redacted] was a re-ordering customer and we removed her from our list as of 01-06-2017 per Mr. [redacted] request. We also added her to our internal do not call -do not ship,  We are sorry for the inconvenience.

Complaint: [redacted]
I am rejecting this response because: Whoever from the company that wrote this response is lying! My husband DID tell them that the product was NOT working! Also, they did NOT offer to reimburse ANYTHING to me when I called them at ANY time...they said we HAD to pay the FULL price and that there was NO warranty. The reason that they spoke to me more than my husband is because he has been ill and I DID tell them that NUMEROUS times!!! They NEVER, EVER offered any reimbursement, but rather told me that they could do whatever they wanted...that my banking info was destroyed (after I went to the bank and had that done and established a new debit/[redacted] card)...and they hung up on me! When I called back to complain about how unprofessional it was, the manager was rude to me and said that no one (employee) had reported any incident to her at any time. I told her I was doing so now, and would not EVER purchase anything from them again in the future due to the way i'd been treated and that they had falsely advertised their warranty. She again, told me my banking info was destroyed and hung up! So NO, I do NOT agree with the response and WOULD gladly accept an entire reimbursement, should they offer it to me! That is the ONLY avenue, from them, that I would find acceptable at this point!!! [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

v
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, v

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The account has a credit on it as well, and we mailed the return label to - [redacted] put the label on the box and give it to the post office it is prepaid.

Mrs. [redacted] last order from us was 03-04-2015 purchase price of 139.98. one payment at that time her daughter called and asked that she be removed from the list as we did take her off she was put dnc/dns list , then on 06-25-2015 her daughter called again saying we were selling here and...

charging her credit card  it was not us I explained she has been on our in house do not ship list since 03-04-2015

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We received the product back 11-28 the account is closed and they are removed from our records

[redacted] order the product back in 11-20-17 the account was closed, we received a letter stating he can no longer order the product he has been a customer since 05-05-2003, as of 12-08-2017 he was removed from our calling list on our do not call / do not ship list since 12-08-2017, we are not...

making any phone calls to him at all........   Thank you,EPI

[redacted] ordered the product back on 06-19-2017 spoke with [redacted] it is on tape and recorded, we shipped UPS and it was delivered. When [redacted]  returned it she put return to sender at the U.S. post office it has no tracking info at all and we do not receive the product...

back. We will close the account and remove her from our records.....  Thank you.

The account is from 09-04-2012, 3 1/2 years ago...nobody from our office calls at all, except they get a statement in the mail because this account is still open. [redacted] has been a customer since 04-25-2006, every account paid but this one. I will close it out, send a zero balance statement ...

and she already has been on our do not call / do not ship list since 2012.

The account in question from us has been closed since 07-14-2017 when we received the product back, and that is the only account we have this year. The ones prior are closed as well.  Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory, as long as I receive the refund for the most recent payment............
Regards,
[redacted]

In response to Mr. [redacted]  reporting that we do not credit him for returned product, we cannot account for products that customers just give back to Post Office  30 to 60 days after they receive it without paying return postage to come back after we shipped it to them UPS the post office...

then disposes it  Whenever a customer calls our company with a concern on returning a product we assist them in resolving the issue as easily as possible so they can return the merchandise and we refund the postage as well. Then is this case we will clear the account and Mr. [redacted] he has a zero balance and will be removed from our records. Thank you,EPI

Complaint: [redacted]
I am rejecting this response because The company's response is totally false! I spoke to them numerous times in that 90 day period! And no one would allow me to return the product under any circumstances! I wrote my letter dated 8/23/16 on the bottom of their notice dated 8/16/16 advising I answered every call for billing and told every person that I wanted to return the product and had called within 30 days but they denied that I had called within the required 30 day period and refused to allow return of the product.   I also reference again [redacted] wherein they did the same thing, i.e. not allowing people to return the product, and promised they would provide a return label for them.  I reference report numbers, [redacted] dated 8/23/16, #[redacted] dated 4/19/16, #[redacted] dated 10/6/15, #[redacted] dated 6/4/15, #[redacted] dated 3/8/14, #[redacted] dated 2/2/13, and lastly report #[redacted] dated 12/5/14 where the company gave the person a hard time for a while but actually did send the purchaser a return label. I believe this sets a precedent.  All I want is what I was promised and that is a return label to return their product, as they have promised me and several others.
Regards,
[redacted]