Environmental Safety International, Inc.

We are so sorry for what happened the Webb's have been customers of ours for a long time, I have cleared the account and they can keep the product as a gift. I also made sure they will not receive any calls from us as well. If they decide to order in the future they can call us,  and again so...

sorry for this.......?

Complaint: [redacted]
I am rejecting this response because:
When I was called, the business operator indicated that the special would apply to THAT first payment, and I specifically stated that I did not want to be on a monthly plan. The operator said "OK" and she went ahead with the payment with a $10 discount.  I did not received any invoice or statement until last week, where it indicated that they had been withdrawing funds from my account, and that the $10 discount was never given.After speaking with another operator last night, she stated that she would refund the current payment, and cancel the rest of my account of any funds due.  I will accept this as a satisfactory resolution if they actually follow through with it.
Regards,
[redacted]

Review: They called me via an unsolicited sales call. Asked to send me product. I said send me information, not product since I know nothing of your company or product, so I agreed to let them send me some literature about their company and their septic tank product. They sent neither the information nor the product yet they claim they did. They said it was delivered and signed for, so I said show me the signature, because I know nothing was ever delivered here. They hung up after that refusing to fix the bill. They have billed me numerous times and are now sending letters threatening to send me to collections. One person I spoke with said it was all set and cancelled everything and not to worry, but bills kept coming and today they were rude and forceful and refused to help me with this matter. They are demanding money for something I never order nor received. I need help and I don't know what to do.Desired Settlement: I wish for the company to stop harassing me for payment and to stop threatening to send me to collections for a bill I do not owe. They need to cancel out this invoice and put in writing that I do not owe anything to them. After that is done I wish to have no further contact from them. I also hope the Revdex.com will be able to use this information to inform others of their business practices.

Business

Response:

The sale was placed on 03-24-2015 , We have Mrs. [redacted] recorded placing the order, Fedex smartpost del. the packageto the customer 03-25-2015 @ 1:47 pm [redacted] Tracking. Mrs. [redacted] called on 05-06-2015 saying she did not receive the package. We traced it and Fedex could not prove delivery We closed her account on 06-01-2015 and we sent a letter to her as well.

Review: I have power of attorney for [redacted] and she was sent a box of septic enzymes without ordering them.

I call and left a message and they was no return call.

Then within a month she was sent another box of enzymes with an order.

It appears that this company is trying to take advantage of the elderly.

I am returning them by registered mail.

Please remove her information form her data banks.

She has a no call phone.

Business

Response:

[redacted] has been a customer of ours since 2010, this is the 3rd time she has ordered from us. the ordered placed on 03-16-2015for our liquid product [redacted] called on 04-28-2015 and said she never received the product shipped out on 03-16-205 , so we traced it with Fedex and we re-shipped out the liquid on 04-28-2015 that's where I guess she is talking about receiving 2 shipments. [redacted] is on tape placing the order on 03-16-2015 , The poa can fax over her paper work at ###-###-#### so she can hear the tape, we do not just ship it to anyone without there consent. We will also do anything the customer wants to resolve this situation as well, like I said before she has been a customer since 2010. they can return the product and we will clear the account .and add [redacted] to the dns/dns list ....

Review: Did not want product. They sent it any way. Sent product back and the still want to be paid for a product we did not want and have sent itback.Desired Settlement: We have sent product back. Stop trying to collect money for a product we didnot order, did not need, did not want, and was sent back via UPS.

Business

Response:

[redacted] ordered the product on 12-11-2014 and is recorded on tape , but we did receive the product back on 02-11-2015so her account is closed and has zero balance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My father received numerous high pressure sales call for a product from this company for septic tanks. He had used the product some 3 years prior with unsatisfactory results. He did not order any more product. The company kept his number and begin to call repetively, each call was did not like product and do not want anymore. Calls continued and harrassment to purchase the product until my father conceeded if they would not call him anymore. He thought once he received the order he would return it and that would be the end. However, the company sent the product, the product remains unopened and we tried to return it, but the company refused the return. The company's policy has now turned to harrassment for collection for which my father has no intention of paying even if they mess with his credit, because of their harrassing phone sales. The company stated they would take him off the no call list only after he paid the $188.00 on his account. He contends to return product for credit. The company contend that my father is to pay bill or they will continue to harrass him.Desired Settlement: Accept product return, stop calling my father for sales and collection now and future, credit for product and dismissal of collection.

Business

Response:

Nobody calls the way his son indicates, Mr. [redacted] ordered our product 5 times , going back to 01-22-02. breaking it down

01-22-2002, 12-16-2004, 05-24-2007, 09-23-2009(liquid) and now 06-17-2013 ....we call every 2-3yrs depending on there supply.

he can return the product and his account will be cleared. every time a ordered is place the shipping dept confirms address and order, the customer knows they are being recorded if they don't want it we don't ship it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We will return product for a full refund and further ask to be taken off their calling list. Please provide us with return information to insure the product is returned correctly, so as to avoid any problems in credit being given on account.

Regards,

Review: This contract was in my mothers name Mrs [redacted], She passed away 1/22/2011. I informed this company that all bills to be collected were put in the paper as everyone does with family who pass.

and anything owing was not submitted upon that time.

Her total owing was $20.00

They send me a bill to my home address now every month, and as much postage as they have paid the $20.00 could be paid off by now.

I called them personally last year and told them she was deceased again and they requested a death certificate, Anyone can go online and do a search to see all her information of being deceased and everything going through the [redacted] Co. paper to advertise she was deceased.

I refused them a death certificate due to her personal information such as SS# and DOB. on there.

I have no reason to lie about this so they need to stop harassing me with a bill every month.Desired Settlement: I would like this bill erased and no more contact with this company. they have harassed me for 2 years over $20.00 and I took legal and proper action in the death advertisement of my mother.

I have been using the product for about a Year and a half and still have 4 containers left from my second order, when a sales person called and wanted me to order more product because it is on sale. I told him I am having my Septic Tank cleaned this month and wanted to see if the product is really doing any good before I order any additional product. He told me to be quiet and listen to him because the product is on sale. I told him I will call him when and if I need more product and he became pushy so I hung up on him. I called the company and left a message that I do not want anymore of this product and do not want to hear from then again.

Review: I was offered a 100% money back guarantee if not satisfied with product. I was told to use the product for 8 weeks and I did. No improvements, so I shouldn't have to pay for anything.

At the end of the 8 weeks I have not paid anything, so they are saying that I owe $189.98 because I haven't sent the product back or paid any money.Desired Settlement: Discharge of amount due and no collection agency pursuit.

Business

Response:

Ms. [redacted] account has been cleared, we are sorry the product did not work for her.......Thank you,EPI

Consumer

Response:

v

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, v

Review: Received call to "trial" this product that supposedly ends septic problems, and was told it could be returned if not 100% satisfied. Free 30 day trial, order date 11/13/2013, so receipt was prob. 1 week or so later. [redacted] received with product, 1st payment due on 12/18/2013. By 12/13 (less than 30 days after receipt of product), hadn't had chance to look in to septic tank to determine effectiveness but not impressed as product turned out to be brewers yeast, available anywhere for FRACTION of cost of this product, and was going to return--started to get MANY daily phone calls wanting credit card number, and was told when I said I was returning product that it was too late to do so. after this persisted for a few days, realized that no reputable company would harass a client this much for credit card info, and looked this up--found MANY people have experienced same issue--poor product and constant harassment_- from this company. I told them again I was willing to return their product due to dissatisfaction, AND harassment. They continue to call all day from 8am-9pm, including Christmas Eve, and ?? about Christmas day as I wasn't home.Desired Settlement: I will send back their ineffective product, and want this constant harassment to stop--also want this noted so others won't be fooled into this as I was--by trusting this company as reputable and believing their lies re: trial and return.

Business

Response:

They can return the product, once we receive it back the account will be cleared. Our product is not yeast, never has been or will be. It's pure bacteria designed for waste degrading in a septic tank or any waste water system We deal with close to 30,000 customers per year, majority re-orders , as far as complaints they see on the internet it is done by our competitors. We were not open Christmas eve and Christmas as well, so we did not call her. in closing they can return it , we will refund there postage also.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Thank you for your assistance in this matter. The product has been returned, accepted by company, and return postage refunded (although they were told it wasn't necessary, it was appreciated.) THANK YOU!

Regards,

Review: Writing on behalf of my mother -- state of dimentia. She can't respond.

Continual billing , possibly shipping of product. No proof of receipt. She simply keeps writing them checks.

Product can not be found, can't verity receipt.

How did they get her contact info? Who did they buy it from? Who did they sell it to?

QUIT preying on the elderly.Desired Settlement: Detailed listing of total payments made by [redacted]

Proof of delivery regarding all paid for items ( will then request a refund if not documented)

List of who provided her contact info

List of who they have sold her contact info to

NEVER make contact via phone or mail regarding product or amount due.

Business

Response:

[redacted] has been a customer of ours since 1999, the last time she ordered from us was was 02-25-2015, this is for the activator 2000 powder and the prior order was 04-19-2012. the account from 02-25-2015 is still open and no payments weremade. We will clear her current account and put her on do not call and do not ship list.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company sent my elderly Grandmother product she never ordered. We have tried to contact them to take it back and they said we have to pay for the return shipping. They have repeatedly called and harassed her for payment. They are unwilling to listen to the problem or try to resolve the issue. The unethical and lack of morality against the elders of this country need to stop. The elder are not prey and there are laws against this kind of profiling.Desired Settlement: Send a return to shipper postage at no cost to my Grandmother.

Business

Response:

[redacted] is a re-ordering customer of ours since 2011, she ordered the product on 05-19-2015 and she is on tapebecause we record all sales before they leave the building. We cleared her account and sent out a zero balance letter and put her on the dnc/dns list as of today. So she will be completely removed from our files.

Review: Tried calling multiple times about billing issue. No pick up no message, nothing. Can't pay bill if no answer.Desired Settlement: I'd like the discount and or free item due to lack of business etiquette.

Business

Response:

We spoke with Mr. [redacted] yesterday his payment was not do until 08-08-2015 . gave him a twenty dollar discount for his bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I Received a phone call on the way out the door one evening on or about 03/12/14. It was a young sounding gentleman and when I asked if he was providing a courtesy call (because I will immediately state we do not accept courtesy calls) he stated no and that he was calling from an environmental company concerned about the quality of our water and ways we could help the environment. He then asked if it would be OK to send me some brochures with information and I stated OK. About three days later I did receive a brochure from Environmental Safety International Inc regarding their product. Then on 03/18/14 a white box arrived at our house. We had recently ordered an new bulb for our wide screen TV so we opened it to find product from ESI (or EPI as it was listed on the invoice) along with a bill for 119.98. We never ordered this product. On 03/19/14 , I called the number on the invoice - ###-###-#### - and spoke with [redacted]. She was incredibly rude and I explained the above to her. She was very aggressive and stated that they do not ship anything without verbal confirmation and that someone spoke with my husband ([redacted]) and she had the recording. She would did not resolve the issue - that I wanted to send the product back, but I am not paying to do so - and she stated she would "pull" the tape and call back. No return call. This evening, 04/17/14, I received a call from another rep who stated she was from EPI . I explained all of the above to her, that I spoke with [redacted] who was rude and never called back, that my husband's name was not even spelled correctly and if he had OK'd the product wouldn't you think that he would be sure his name was spelled properly, and what company would send a $120 product without a credit card number or some type of security to guarantee payment. She stated there is a 30 day money back guarantee and we were now past that and responsible for the money. She stated she would contact [redacted], get the recording and call back.Desired Settlement: Stop contacting me. Send me the postage to send the product back - it is sitting here in a box unused. We never asked for/requested the product.

On 800NOTES.COM there are 9 pages of complaints from people being harassed by ESI/EPI, whatever the company is, for products they did not order and were delivered to them. The company refused returns and demand payment. the phone # in question is ###-###-####.

Business

Response:

Mr. [redacted] ordered the product, it is a perfect confirmation recorded by the shipping dept. We can play the tape so his wife can hear it

if she would like. I do apologize for [redacted] being rude, and we will send a return label for them to return it. and ###-###-#### is not our number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: EPI Inc. called my eldery Father, who has dementia, and used high pressure sales tactics. Unknowing that this call took place, I received product in mail with an invoice for amount of $139.98 to be paid. I contacted EPI Inc. and explained the situation, customer service told me to return product at my own expense and receipt of my postage cost enclosed. She said she would refund my postage, (5lb package, will be costly), we'll see. Has become a big inconvience to me because I have to tape package back up,take it to post office, and ship it using my own money, which I dont really have the time or money. I feel this company was unethical in their telemarketing practices.Desired Settlement: Need to stop targeting elderly people with high pressure sales, period. Just had same problem a while back with a company collecting donations for the [redacted] if you can believe that. Also high pressure tactics. These type of companies should be shut down!! I was taught to respect my elders....not rob them. Its sad.

Business

Response:

We received a call in ref. to invoice #[redacted], saying the person did not realized what they ordered. We said to return the product and we will refund your postage, They asked us to not call or advertise to him, we put him on our do not call/do not ship list.and he will be completely removed from our records.

Review: EPI sold us one of there products. It was a high pressure sale by phone. They sent an invoice and it was paid the next day. The payment was for 139.98. The check number was[redacted]. It was written on Oct 8, 2014 and cashed on Oct 14, 2014. The company continues us to send invoices demanding payment.Desired Settlement: To quit harassing us and just leave us alone.

Business

Response:

We will pull the checks that were processed on 10-14-2014, to see if the check was processed with the wrong account number. We are very sorry Mr.[redacted] and really do appreciate your business and prompt payment as well. this will be resolved today11-13-2014

Review: I was told by the sales person that I could purchase the product and try it for a month. If I wasn't satisfied, I could return the product and pay nothing. I was told they were calling since we had ordered before. I told the salesperson that we had never ordered and he said OK. I called within 30 days and said I wanted to return the product and cancel my order. I was told that wasn't the 'company policy'. After discussing with the person on the phone, I spoke with the person who identified himself as the 'sales manager'. He was very indignant and rude. He proceeded to tell me what I said at the time of order (incorrectly, I may add) and tell me that EPI wouldn't take the product back and if I didn't pay, the issue would be sent to a collection's agency. He sounded very threatening. To help resolve issues and get this taken care of, he said he would have the shipping department call back and, at my request, the sales department to call back. The sales manager told me that his sales team didn't tell me what I informed him what they had told me. I waited at home at the times he said they would call and no calls came. I received a call the next day from a person wanting to collect payment. She was pleasant but kept stating that the 'company policy' is not to accept anything back. She also reiterated that if the product was returned within 30 days, I would not need to pay anything. She said it was on the 'Warranty'. I read the warranty while she was on the phone. It doesn't state the 30 day condition. Another discrepancy in the sales pitch and the delivered product. She informed me that if I didn't pay, it would be sent to collections. She also said the sales manager would call me today. I didn't want to hassle with a collections agency so I paid the bill by credit card. I find this company has 'no customer service'. I can't speak for the product, but I will take it to have it tested for contents at the local university. Thank you.Desired Settlement: I would like my money back. I would like destroyed records of my credit card transaction. I would like corrections on their warranty or as stated 'Guarantee' which would allow the product to be tested and returned for credit AFTER the first full month of usage. Documentation to the customer should back that up. For the company benefit, I see there are many complaints with the customer service and sales manager. I think it would be best to train this person and help him know how to support and service customers to achieve customer satisfaction and loyalty. Currently, it doesn't appear to be the case.

Business

Response:

Mr. [redacted] credit card will be refunded today, and he can keep the product as a gift , to show how sorry we are....and we will remove his name and information from our records...very sorry this happened. EPI

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Environmental Safety International, Inc. called me unsolicited about their septic cleaning product. My husband and I are in our 70's and are finding that companies like these are preying upon the elderly. I did some research and found that there were many complaints about this company and their product. When the package arrived, my husband would not allow me to open it and brought it to the post office to return to them UNOPENED. On the bill I wrote an explanation that we returned it to them UNOPENED and to check their warehouse. A very sweet young lady called me about paying the invoice and I told her that we had returned it UNOPENED and to check the warehouse. I am still receiving invoices and yesterday received an invoice stating that they were submitting this to a collection agency. I do not want my credit ruined so I am paying the bill even though I DO NOT HAVE THE MERCHANDISE AND RETURNED IT UNOPENED. What a way to do business!

Review: EPI, Inc has repeatedly called my home asking for my deceased husband who passed away in 2001. I told the not to call my home any more. When they call, I answer and immediately hang up. They call back repeatedly.Desired Settlement: I want my number removed from their system and for them to quit calling my house.

Business

Response:

We have no calls going to this number , and her husband was a customer of ours in 2001, please get the number they are calling from. and that number has been out of the system and stored since 2005.

Review: I ordered this product with the understanding that I had 30 days to try it out and after the 30 days I was unsatisfied with the product because it didn't work. It seemed to be like the product sold in the store called "Rid-X" and upon opening it up, it appeared like the company had poured Rid-X from a box into their bucket and slapped their label on it. After the 30 days were up I called and inquired on how to return the product and was told that they did not accept returns. This was contrary to what the sales representative had told me on the phone. I sent it one payment of good faith even before the 30 days was up believing that at the end of that time frame I would be reimbursed my $26.00. In the meantime I have been dealing with very serious health issues which is why I have stated that my complaint involves a health issue. At the time of the solicited phone call we were indeed having problems with our septic and we continue to have problems after using their product over and over with the guarantee that this product would help my current problem and prevent any future problems which turned out to be false. We occasionally have septic smells in our home and a "blooping" sound comes from the kitchen sink when flushing the commode and I told the sales rep the exact same thing and he assured me that their product would correct our issue and any future septic issues guaranteed or money back. All lies. The product doesn't work, they won't tell you how to return the product and I continue to get harassing phone calls nearly every day. I have now received a collections letter. I care about my credit but having major health issues and being in medical debt doesn't exactly mean a good credit score anyway so that isn't my concern. I would just like to go a day without them calling and asking for money for a product that doesn't work and they had no intention of honoring their money back guarantee. Even the paperwork sent with it doesn't explain the guarantee properly.Desired Settlement: I just would like the phone calls to stop and I have no intention of paying for the rest of the product. Give me a legitimate address and I will gladly return the remaining product that I have left. I don't want a refund of the $26.00 because I probably did use at least that much of the product trying to get it to work. A bottle of drano would have done a better job. I am still indebted to this company for $103.99 of which I refuse to pay another dime to. Stop misleading people about your product and honor your money back guarantee. Teach your sales reps to tell the truth about the product and explain exactly what your money back guarantee consists of.

Business

Response:

Mrs. [redacted] ordered the product on 01-27-2014 , and the instructions say use the product weekly until the problem clears .not just once, so please what you have left weekly , to stop the smell and gurgling to show you how well this works.I cleared your account she has a zero balance and we refund her 26.00 as well. and remove you from our records.we are sorry for the misunderstanding.