EOS Fitness

I have attempted to cancel my membership with EOS fitness for awhile nowI went into the business and was told that I had to cancel it onlineWhen I went to cancel it online, it required me to email a company called abcfinancial at ***, which I have done twice with no response I emailed the company on 9/and on 9/If there is a day cancellation notice that is required, they have emails dated in September so once my membership is cancelled, I should not be charged on 10/My membership number with them is ***

Hi I recently got a membership with you guys and I went to the ahwatukee location and spoke with nick regarding the membership and I signed up but asked him if there was any way I can get my payment moved to the 9th of novemeber just because I don't get paid until then and he said yes he can do that for me, because I didn't want my bank account to bounce and go into the negative and on november 3rd, I was charged the membership and annual fee and I had money in my account for my internet bill which was due on the 4th and since the gym bill went through I no longer could pay that bill and now my checking account is negative $and I am over beyond pissedi spoke with nick and he simply told me he coudlnt do anything but make every payment from now on go through on the 9th and that isnt what I wantedI have NEVER been so mad, one of your general managers was so incompitant that they couldnt do one thing I askedand the only thing he could do for me is give me a free hour of persona

I spoke to the business manager about canceling my personal training sessions three months agoIn the meeting he told me that I had signed up for a year long contractI never signed up for any contract that dictated any time lengthHe then told me my reason for wanting to cancel was not acceptable enough to warrant said cancellationNow he is telling me that they do not cancel contracts periodWhen I asked for proof that I signed a contract for a year, he said it was emailed to meI have no email of any contractThis vendor has told me he will not cancel my contract and will charge me every month whether or not I use their services

I have joined EOS Fitness in June of So far my experience with the gym has not been so pleasantThe gym has charged me a ridiculous amount of money for a personal training service I have never receivedApparently, they made me sign up for an agreement which I didn't fully understand because they mostly made me check a bunch of boxes without having me fully review the agreementIn that same week, the gym sent me an email with an appointment for a personal trainerOn the day I was supposed to meet up with my trainer, the gym decided to cancel my personal training appointment and did not give me any further appointments with the trainerDespite not receiving the services, the gym continued to charge me for the personal trainerWithin less than days, I went to the gym to cancel my membership due to the crazy amounts they were charging me but the receptionist wouldn't allow me to due to the personal training contractIf I had been informed that I was signing an unbreakable c

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,We apologize about the experience and are taking steps to ensure this doesn't happen againWe are cancelling your membership.Sincerely,EOS Fitness

I went into my EOS in April to cancel my contract I was informed it would be canceled no problem They had me meet with the GM or someone that claimed they were a manager to see if there was something they could do to keep me I said no, so they updated something and told me I would not be charged past May In June I got charged again I called in and spoke to "Amber"? on june 29th She advised me they will issue a refund and update my information Here we are in July and I just got charged again I talked to Manny and he basically just yelled at me and told me there is nothing he can do and that I will be charged again and because what they noted in the account doesn't match what was actually done he refused to help the situation I asked them to pull the call and recordings and he made excuses to why this couldn't be done and why they could reverse my charges

Hi, We are getting your account cancelled in our system and removing all past due balancesThis wasn't sent to a collections agency, it was just past due

Hi,
We have cancelled the PT agreementThere was $paid and sessions that were usedThe remainder of the contract has been cancelledSincerely,
EOS Fitness

When I signed up, I was given a monthly charge of $ a month and a one time annual fee of $ It was to be extracted from my bank accountAn amount of $was extracted & it was after hours and could not be disputed with the clubI DID contact my bank of this amount being disputed!

[A
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfac *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
tory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

My name is Alberto *** and I went to EOS Fitness and signed up for a trial version to try the club outI never went and I was never told that the representative who did this signed me up for a contract which I did not sign up forI told the representative that I have congestive heart failure and I am on dialysis and I need to check with my doctor to make sure that it is okay for me to engage in this type of physical activitySo I never went and now I'm getting collection calls from a collection agency threatening me to pay $and also to put it on my credit reportThey have tried multiple times to charge my credit card that I use for identification purposes when I signed upI also called the manager Don selton and he was very very mean to me on the phone disrespecting me, and talking over me and not trying to resolve the issue with meHe told me in order to get this resolved I would have to go back and show them proof that I've had surgeries and regards to my medical condit

Hi,Steven M*** told us that he has been in contact with you and is refunding the Personal TrainingPlease let us know if there is anything that we can do to help.Sincerely,EOS Fitness

Hello,We have submitted the refund request for $You will have it within 5-business days.Sincerely,EOS Fitness

Hello,We are cancelling your UP contract and refunding the last billings of $119.Sincerely,EOS Fitness

Hi ***,We are sincerely sorry for the issues that you have encounteredWe have cancelled both personal training accounts and are refunding your account in the amount of $Thsi is cludes the two $freeze fees.Thank you for reaching out to us and we apologize for the issues that this
has caused.Sincerely,EOS Fitness

What an absolute joke this place is I tried canceling online and in person to only obstacles and still unsuccessfullyEos fitness is one of the most unethically run businesses o have ever seen All smiles signing you up and everyone can help you,but try to cancel and apperantly no body is capable They charged me over 100$ after I sent multiple emails and phone calls trying to cancelI went in person and they said come back another time because the one person who can help me is off A guy named Tim who works there patronized me with his nose up and said "that's policy" Tim is a nutshell of this place unethically run byIf you read this do not join this terrible place if you do make sure you read the fine print

Upon canceling my membership with EOS Fitness San Diego back in mid September of this year I was informed that there was a day notice for cancellation and that I would still be billed my regular membership rate one last time on September 22, making my last days expire on October However on October I was billed yet again rather than my membership being terminatedI called to speak with a manager and was informed that there was no manager on site that dayI then asked for the corporate number and was denied that informationI agreed that a manager could call me back the following business day, but a week passed with no call so I again called the storeThis time I spoke with a manager named Mike who proceeded to tell me that the bill was legitimate because they have a day notice policyI explained that I had already done that and that my last bill/month of membership had already passedAfter much run around from him I got stern and told him that this billing after c

It started out on May 31, when my husband and I was charged $on membership account and $on the other membership accountWhen I called to ask why I was charged so much the front desk at the gym I was attached to said those were late fees for being late on both our accountSince my husband and I are not happy with their services we decided to cancelMy husband went to the gym to see if he can cancel our membership the front desk said they don't handle any cancellations that we had to go call *** *** (the company that handles all their billing) and cancel through themSo my husband and I both called that company and their automated system said that we had to go through the gym where we signed up for our membership and would direct me to their operator Already being a little annoyed I emailed the *** *** requesting cancellation on all accountsI even followed up and called the company number and this time I bypassed the automated system and was able to ta

I was walking my dog in my neighborhood between 90th & 92nd streets, between Redfield & raintree early this am before daylight & their was a canvasser delivering door flyers for E0S Fitness, they were walking through the hedges of every home, which destroy's our hedges, this is a BIG NO NO, it will be reported to the HOA, Scottsdale Vista Town Homes North