EOS Fitness Reviews (794)
The location is not officially open yet, however the “up selling” sales pressure will be on you, when you walk in the door.
You will go in for a gym membership………the staff will try to sell you a towel service , but the Fitness Manager will pressure you into personal- training sessions for several hundred dollars. Creepy.
Their tactics remind me of used-car salesman from a cheap car lot off Boulder Highway.
This is Vegas, we’ve seen this before…..Some people got to meet a quota.
You are not just a new member, you are a ‘Mark’.
You are high on poison buttermilk. Your glowing is insane. How long have you been employed by Eos. You need to put the crack & company kool aid pipe down. You have had enough. EOS SUCKS SHIpT thru a tube.
One deliberate wrongdoing is enough to merit a negative review. Just one.
I've been charged nearly $400 for mostly PT sessions in the last 2 1/2 months, yet I'd never even been in the facilities even once because their grand opening was postponed another month and I lost track of it. I called and asked for a cancellation and reimbursement. I was told I'd have to defer to another person on Monday to work out the reimbursement, but that they were processing my cancellation then and there. I was reassured! It was CANCELED! Yet I still got charged again, on schedule, two weeks later. There's your ONE wrongdoing, EOS.
I went to the facility in person (the only time I've ever entered the facility, and only for this purpose) to talk to someone about this and get it resolved. They told me the person I'm looking for wasn't there. I was given a business card. I left, then called the number on the business card. I found myself talking to the same front desk guy who gave me the business card. He said to use e-mail. So I emailed, and left my phone number. He called me back. I explained everything. He said the best he could do is send the request upstream but he didn't have the power to do anything. I asked if I could be reimbursed. He said he didn't even know if I could CANCEL. There was I guess a 4-month contract with an expired 5-day cancellation period I forgot about because that stupid grand opening was postponed for a month and I lost track of it.
So then a colleague showed me what the Better Business Bureau has on EOS Fitness. (Shocking, EOS Fitness managed to convince the BBB to remove their business profile! It's now gone! It basically looked like the reviews here though.) That's when I realized what was going on, and that I will never see my money back. And they weren't going to cancel.
This company is a scam. It takes advantage of people who got suckered into that contract and can't get out, that's where it gets its money, and profits skyrocket when they simply have horrible, awful, brutally bad customer service, which is NOT ILLEGAL, that's why they get away with it.
Anyway, I'm out nearly $400, but I closed my payment account, they're not getting another dime from me. Unless I get a court summons for MATERIAL LOSS on their part, I've counted my losses, I'm done with EOS. Yes, I will get harassed by collections. They're not going to get a dime from me either.
[redacted] *** [redacted] [redacted] ***Yo Erika Alanis acepto esta solucion pero me gustaría que el $ que me van a regresar lo puedan enviar por medio de cheque a la dirección [redacted] ***Por favor no lo envien a la cuenta por favor Lo necesito por medio de cheque Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I went into the gym location and also called to cancel membership over months ago as I was moving out of the stateI continued to be charged $a month I called the gym to inquire about a refund, was told a manager would be calling me backThe manager never called I called ABC and they stated they do not see a request to cancel (how convenient) This is the second time this company has force charged me after canceling service
Stand buy and bend over they arent thru yet. It's how they stay profitable, steal money thru their charges.
We received the cancel request via email on 12/4/The final invoice was set for 1/1/When we tried to charge the final balance, it was declinedWe will refund the NSF fee of $25, in good faith
Good faith my fat as$. Eos has no good faith. They have scams, forced charges, liars for employees and stupid front desk drones. Who typed your statement for you I know no one at eos is smart enough to do it. As for your GOOD FAITH you should not use big words you do not know the meanings for.
Hi,We have cancelled the account and waived all past due balancesYour account was never placed into formal Collections and our Billing company had been trying to obtain paymentYou will no longer be called by the billing company.Sincerely,EOS Fitness
This company has the worst customer service I have ever experienced. Many people have the same issues as me which makes me wonder how they are still in business. Soon they will be gone and a better company with great customer service will take over. Anyway, AVOID AT ALL COSTS. I had this membership for a couple days over there 5 day period to receive a full refund for my membership. They refused to work with me and did not care an ounce about my concerns. If the facility was actually good quality I would have stayed. I have been at 24 hour fitness for years, and go to the gym 5 days a week. I moved out of state and the closest one to my new home was 25 min away, so I cancelled and tried out EOS. I went 3 times in total. One time at 9pm in hopes it would be slower. I dreaded going. This gym was always jam-packed with people. They allow way too many people at once that you are waiting 20+ minutes to use the equipment. This is extremely inconvenient for everyone! I could not bare another moment, so I attempted to cancel through email which I did not get a response and still have not. I then called their customer service number. They said I needed to pay their $50 annual fee to cancel on top of a monthly payment. Why am I paying an annual fee when I have only been a member for a week? It is just money hungry and wrong. They also make it hard for you to cancel. You have to call their customer service number or send a written letter by mail. Their customer service line takes extremely long to reach an operator and at first has a robot that doesn’t have an option to get you to cancellation. I would have been okay if they only refunded me half the amount. It’s not even necessarily about the money. It’s the fact that a company is so cheap and greedy that they can’t help a concerned customer in any way. It’s companies like this that do not go far. I will make sure to share my horrible experience everywhere!
THANK YOU. I dont know where that gum is but in Ogden Utah the as hole manager says the same company line. Shameful.
It started out on May 31, when my husband and I was charged $on membership account and $on the other membership accountWhen I called to ask why I was charged so much the front desk at the gym I was attached to said those were late fees for being late on both our accountSince my husband and I are not happy with their services we decided to cancelMy husband went to the gym to see if he can cancel our membership the front desk said they don't handle any cancellations that we had to go call [redacted] (the company that handles all their billing) and cancel through themSo my husband and I both called that company and their automated system said that we had to go through the gym where we signed up for our membership and would direct me to their operator Already being a little annoyed I emailed the [redacted] requesting cancellation on all accountsI even followed up and called the company number and this time I bypassed the automated system and was able to ta
Hi Lisa,Our system notes show that you signed up for the UP program and wanted to commit to three months of it.We have refunded the charge that was taken in April, for March UP program.We will go ahead and refund the Febpayment of $and cancel your membership account.This then puts you at having paid for the three months of UP as originally requested.December 1: $(of the $charged)- No refund- $is UP /$is membership duesDecember 28: $(of the $charged)- No refund- $is UP/ $RGF, $Childcare, $membership DuesJanuary 28: $(of the $charged)- No refund- $is UP/ $Childcare, $membership duesFebruary 29: $(of the $charged)- $UP will be refundedMarch 28: $(of the $charged) - $UP already refunded / rest is - $Childcare and $membership dues
Please let us know if the refund to your credit card in the amount of $is not posted by the end of next weekIt can take up 7-business days
had received a call from EOS trying to fix things they told me this same thing but they refused to at first later changing the membership level with out notifying meWith some time of arguing to say just because you change something with out notifying the client doesn't mean the company handled the complaintIf they would have notified me I would have still been a clientNot wanting to deal with this anymore we asked what they wanted from me to fix thisI then said they obviously don't like to have good reputationBecause they care less about their customersThen the person I talked with said they would handle everything
EOS Fitness Rating
Address: 39400 Murrieta Hot Springs Rd # 101, Murrieta, California, United States, 92563-7707
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