EOS Fitness

What a joke. They don’t care about your well being, only what’s inside your wallet. I simply wanted to sign up for a gym for a monthly membership, then I get pulled aside and they try to offer me personal trainer sessions. I wasn’t really interested but the guy was so persistent that I gave in and said that I would try the “1” personal trainer session for $20. A few signatures later and now I’m locked into a ridiculous 6 month personal contest for $1,000! Are you freaking kidding me?! I’ve heard stories before but never thought I would be fooled into such an unethical situation. Who does this to someone?! Oh and the best part is when I go to confront the personal trainer salesman that conned me into signing this ridiculous contract, he says I’m sorry and come see me in six months when your term is complete lol. Based off of every review I’ve read it looks like I’ll be charged another $2000-$3000 before they decide that they are done taking my money. Thanks EOS Fitness, I will never trust another gym for the rest of my life. You have officially ruined any faith I have ever had in gyms. And you can bet that I will tell everyone that I can about how ruthless your gym is!

Someone else is using my account and they keep trying to bill me for it the sysff krrp follsong ne aroind being eird stepping in my way when im trying to walk trying to argue with me tyrn when I leave yelling you better walk away

guys be extremely careful when you go to eos fitness. these people are cheaters. they explain something and get sign on something. they told me if I cancel within 30 days I do not have to worry. and they got sign on wrong paper and charged heavy money.
when you talk to these people these are very rude. not worth going there

. I was very frustrated when I got unauthorized charges on my credit card. My husband and I signed up a few months ago for the $25/month package. A day after, the manager tried to sell my husband the PT package, even though my husband mentioned he didn't understand English very well, she still tried to pressure my husband into buying a PT package supposingly just $20. She said if he changed his mind, he could call and cancel. On the next day, my husband called and cancelled but she wasn't there. He left a message with the front desk stating his decision for cancellation. After that, my card got charged 78.13 on 05/31, 2 charge of $88 on 07/09 and 07/22, one charge of @264 on 07/08, none of them I was authorized for. We never took a single PT session. I called the branch but the manager was not there and never called back. How convenient that everytime we wanted to cancel or have problems with payment, the manager was never there and never even once contacts us back

FALSE ADVERTISING - Don't bother paying extra for the pool, jacuzzi, sauna, movie theater, classes, etc... They don't monitor who goes in. Anyone can enter, so don't let them trap you into extra money. It is also the busiest gym I have ever seen, even at 2pm on a Friday, which is not prime gym hours. I went from super excited to super bummed. Go elsewhere. I have emailed them to cancel my contract. They say I need 30 days, but that is impossible, as they are charging me on the 29th, and I only signed up the 2nd. What a scam! If they cancel my contract without me having to pay any more money, (since I haven't even used the gym yet), I will update my review as far as customer service goes. If I don't update this you will know they did not do right by me. Oh yeah, and even though we all hate masks, we are currently on a mask mandate for gyms, and they only require you to walk in with one on. Then you can take it off. They are going against an actual mandate due to the newest Covid variant.

My friend signed up for a special that EOS was advertising about personal training. $19.99 for a session. Then the trainer got him to sign up for 4 months never adding that the cost was $70. Per session after the first one at $19.99. Thinking he could afford $20 per week he trained with him for 4 weeks. Then the trainer got the flu and they never connected again. No big deal he thought, he will pay him for the sessions he was trained and move in. Well…..that’s not how it works at EOS. He was charged $700. For the 10 weeks that had passed whether he met with him or not. My friend is 21 and works part time. They took every penny from his bank account. They took advantage of a young man who trusted them.
Bad news! Don’t go to EOS!

Avoid of the new Saint Rose location in Las Vegas.

The location is not officially open yet, however the “up selling” sales pressure will be on you, when you walk in the door.

You will go in for a gym membership………the staff will try to sell you a towel service , but the Fitness Manager will pressure you into personal- training sessions for several hundred dollars. Creepy.

Their tactics remind me of used-car salesman from a cheap car lot off Boulder Highway.

This is Vegas, we’ve seen this before…..Some people got to meet a quota.
You are not just a new member, you are a ‘Mark’.

We joined EOS Surprise in Feb 2021. We signed up for 4 months of personal training at the same time. We told the trainer that signed us up that we go away for several months during the summer. He said no problem, that we can suspend the training and the membership fee would only be a $10/month admin fee. We thought that was great. We had two months, March and April, of personal training. We knew we were leaving early May and we could do the other two months after our return to AZ. Our trainer said he would get it set up for us. However, we noticed in our June card statement that they had charged us for membership and personal training in May and June. My wife called but found out that our trainer who was supposed to set everything up had quit. She talked to another individual who said EOS would refund us money for the personal training charges that were charged AFTER we left for the summer, which he did ($500). After the $500 refund, all was good. He also said he would suspend the account and no more charges would occur until we got back home. However, the very next statement, all charges were there again. I told my wife we would just get settled up when we returned. We ended paying in another $500 for personal training that we never had. So, today, I went to EOS and was directed to the fitness manager. After looking over everything, he said he did not know why the charges were not suspended but that we owed the $500 anyway since we did not give a 30 day notice. As it turns out, even though we signed a 4 month personal training contract, the small print says that if the contract is not ended, it will continue month-to-month until the 30 day notice is given. Therefore we not only owe the $500 that we thought we would get back but that they will continue charges until November 19th, 30 days from now. So we talking at least $700. Too bad, so sad. To top it all off, we also had to pay our full monthly membership fee for those months because they were never suspended. I asked for contact information for someone that might help and the manager said it is ABC Credit but he did not have any contact information for them. What did we learn through all this. Never trust anyone and make sure you read all the fine print. Hopefully in a couple days I will be over my anger but I will never have anything more to do with EOS Fitness.

They Lie. Corporate does not return email complaints, not even acknowledged.

They take your money and when you cancel they charge you for another month and if you have not used all of the yearly membership fee you do not get any of that back either, wont be returning to this gym

They are a bunch of lies they told me on trainer was 19 every other a week for a trainer once a week but today they took 78 then 78 and 68 dollars out if my account. After two months being there. Just a another franchise lie. Don’t believe a word that comes out of their mouths. If you are going to pay that much then do it with a proper trainer that owns their own gym.

WORST GYM EVER! The gym never adheres to COVID -19 requirements, they continually let to many people in the gym at one time. Social distance, what a joke. you can have social distancing if EVERY machine is being used. Then I wanted to quit over the issue and they wanted to charge me $50 and I gave them the required 30 day notice on November 2 and paid on that day for 30 days notice. They still want to charge me the December fee too. This business is a rip off, lousy mangers, low life employees, over crowded gym, and expensive. Stay away, go to planet fitness or LVAC. Terrible organization. These kind of business fail all the time and I for one anc hardly wait until EOS fitness fails too.

I tried to give them my new credit card number for my account. No one will take it or call me back. I didn't know my card had expired on this account during covid.

EOS Fitness Goodyear AZ is where I caught covid 19. Guys this is serious and I knew I never should have went into the disgusting gym after the first stay at home order was released. The have been charging my account this whole time. This is theft. I just check my account this morning 8/26/2020 and I was charged another 40.00 dollars. Yesterday 8/25/2020 I was charged 58.91 dollars. Get the [censored] out of this contract with EOS fitness. Scam gym and now my health isn't the same.

Before the gyms were reopening I called to cancel my membership since I can't take the risk of catching Covid. I was told I could freeze it instead for a few bucks a month and that I wouldn't be charged the yearly fee until I unfroze my account. I agreed to that, but they didn't freeze it, they charged the monthly and yearly fee, and when I called the horrible, time-consuming customer service number and finally got a person on the line (a robot, really) they said they wouldn't refund anything, and in addition, they'd be charging me for another month because they require 30-days notice. I knew I should have just canceled back in May. I'm disputing the charges through my bank, but of course if I'm successful Eos will send me to collections. Horrible company.

Eos is by far the best gym,thus in a time of unresolved options for the members we can all benefit by collectively looking into a funded grant for eos to deploy the benefits of the sauna as a check to covid,all whom have the ability I invite to look into this and a second opinion plus a test grant if applied for could yield a untested means of control set up a thermal scan and recommend this to prospects,I'm my view a three times a day should have a profound benefit ,how long should each session be and at what temp. Anyone have a opinion we/l would like to hear as poss or neg but please be informed o thank EOS for thier wisdom

BUYER BEWARE. If you're reading this and you HAVEN'T purchased an EOS Fitness membership, DON'T! DO! IT! It's a scam! Don't let the big, bright storefront facade fool you!

One deliberate wrongdoing is enough to merit a negative review. Just one.

I've been charged nearly $400 for mostly PT sessions in the last 2 1/2 months, yet I'd never even been in the facilities even once because their grand opening was postponed another month and I lost track of it. I called and asked for a cancellation and reimbursement. I was told I'd have to defer to another person on Monday to work out the reimbursement, but that they were processing my cancellation then and there. I was reassured! It was CANCELED! Yet I still got charged again, on schedule, two weeks later. There's your ONE wrongdoing, EOS.

I went to the facility in person (the only time I've ever entered the facility, and only for this purpose) to talk to someone about this and get it resolved. They told me the person I'm looking for wasn't there. I was given a business card. I left, then called the number on the business card. I found myself talking to the same front desk guy who gave me the business card. He said to use e-mail. So I emailed, and left my phone number. He called me back. I explained everything. He said the best he could do is send the request upstream but he didn't have the power to do anything. I asked if I could be reimbursed. He said he didn't even know if I could CANCEL. There was I guess a 4-month contract with an expired 5-day cancellation period I forgot about because that stupid grand opening was postponed for a month and I lost track of it.

So then a colleague showed me what the Better Business Bureau has on EOS Fitness. (Shocking, EOS Fitness managed to convince the BBB to remove their business profile! It's now gone! It basically looked like the reviews here though.) That's when I realized what was going on, and that I will never see my money back. And they weren't going to cancel.

This company is a scam. It takes advantage of people who got suckered into that contract and can't get out, that's where it gets its money, and profits skyrocket when they simply have horrible, awful, brutally bad customer service, which is NOT ILLEGAL, that's why they get away with it.

Anyway, I'm out nearly $400, but I closed my payment account, they're not getting another dime from me. Unless I get a court summons for MATERIAL LOSS on their part, I've counted my losses, I'm done with EOS. Yes, I will get harassed by collections. They're not going to get a dime from me either.

[redacted] *** [redacted] [redacted] ***Yo Erika Alanis acepto esta solucion pero me gustaría que el $ que me van a regresar lo puedan enviar por medio de cheque a la dirección [redacted] ***Por favor no lo envien a la cuenta por favor Lo necesito por medio de cheque Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I went into the gym location and also called to cancel membership over months ago as I was moving out of the stateI continued to be charged $a month I called the gym to inquire about a refund, was told a manager would be calling me backThe manager never called I called ABC and they stated they do not see a request to cancel (how convenient) This is the second time this company has force charged me after canceling service

We received the cancel request via email on 12/4/The final invoice was set for 1/1/When we tried to charge the final balance, it was declinedWe will refund the NSF fee of $25, in good faith