EOS Fitness

Upon signing up for a membership I also signed up for a trial of personal training sessions I was told I could use the sessions and as long as I cancelled within a certain time frame my money would be refunded I cancelled within that time frame and my money has not been refunded

I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,Your Personal Training has been cancelled and we have requested that your account balance of $be waivedWe also see that your membership is being cancelled.Sincerely,EOS Fitness

I cannot emphasize enough how poor my experience has been with EOS fitness and their billing/management company, ABC FinancialI cannot fault them, and only myself, for agreeing to their terms, but unless you are prepared to commit to paying your monthly fee, for the rest of your life, you will be subjected to cancellation charges, which will also extend your billing charges, and there is zero way to escape them unless you are filing bankruptcy
The staff is underpaid and your experiences will varyWhile some, typically younger and enthusiastic, may be helpful and make for some positive impressions, the older and experienced staff all seem to be disgruntled and unwilling to helpIt's a typical gym, with typical equipment, and a revolving door for personal trainers, do not get too attached to any one member as they will be swapped out on you on a bi-weekly basis
Be very wary of joining this gymUnethical, unrealistic, and unimaginably difficult to deal with

I've been trying to cancel my personal training membership because of a move for over months now I'm also well over the month period of cancellation I've sent a certified letter, I've gone in to cancel, and yet my membership has still not been canceled and I continue to get charged When I went in to speak with a manager for cancellation, staff would not let me see a manager for cancellation They repeatedly took my contact info because the manager was not there, never followed up, and for some reason never had a manager there I went times at various times of day/weekdays before a manager was finally available
Once I met with the manager, he told me it was canceled; yet I continue to get charged When asked repeatedly for a copy of a receipt, he denied that one existed and refused to provide one stating that the cancellation was noted and I would stop being charged Naively, I guess I believed him because I didn't think that a business would have people lie straig

I had membership with eos and auto payment they always confused my acct with my sisters and sometimes they will tell me my payment was never made!I either called manager or give them a visit! And just recently I checked my credit check and I see that eos fitness collection of I never received anything from them

hi,We have cancelled your account effective immediately, waived the past due balance and are refunding $29.85, which is the amount that has been paid since June.Sincerely,EOS Fitness

Based on my previous Revdex.com complaint number ***The EOS Fitness did not resolve the compliant completelyBased on their response dated 6-27-2017, "Also, agreement has been cancelled with no further billing and no cancel fees" The cancelation didn't not happen and I was charged $on 7-24-

My wife and I signed up for a gym membership and an additional fitness training(FT) special for monthsUpon reading the written contract, I questioned how the month term will not completely cancel but instead, charges monthly until canceled; therefore, I specifically expressed my concern to be reassured that our FT would only be for months, and that I wanted to make sure I would not have to go through any type of hassle in the future and to ensure everything was squared away upon signing the contractI was assured that EoS would "put in the system" that our accounts would only be charged for the month term for the fitness trainingTowards the end of our term, our trainer reminded us to make sure our accounts were canceled because other customers were having issuesTherefore, my wife contacted the eosfitness hotline (ABC) that the employees at the desk gave us for cancellationsUpon calling ABC, my wife was told our accounts were canceled, so we felt confident everything wa

I signed up for an account in May, wanted to change my account type and had a second account made for meWithin the day cancellation grace period, I canceled my accountNeither accounts were closed nor were my starting fees refunded
I called over and over again and the employees assured me the account was marked for cancellation, and they wouldn't let me speak to the general manager, MikeI have a record of many many calls where I asked them to get Mike to call me back but they never called back
One charge was refunded and I thought it was overBut nope, I just received a pending charge from EOS fitnessI realized my account was never canceled

I cancelled my husbands membership April and paid a last billing and a feeOn June 27th - I just received a $charge out of my checking account (the amount of half of his membership) in addition to my regular membership feeI called the billing company *** *** who states that EOS did not charge my account for $(I see it on my statement right underneath my charge), they requested that I send them a copy of my statement showing the charge

Este gimnasio se cobro $dólares por anualidad y $de el mes el 4/25/Ese mismo dia Fui al gimnasio a hablar con el manger Kevin H*** sobre este y a decirle que ya no podia seguir en el gimnasio y que queria la devolución de mi dineroEl dijo que podría ayudarme que el me llamaba Le envie un mail y no lo contesto ayer 5/25/el gimnasio se volvio a cobrar $marque al gimnasio para hablar con el manager y una empleada dijo que no estaba y que mi cuenta no estaba cancelada pero que el manager me regresaria la llamada y hasta ahora no he tenido respuesta.Revdex.com Translation:This gym charged and annual fee of $and $a month on 4/25/That same day I went to the gym to speak with the manager Kevin H*** over this and to tell him that I could not move forward with the gym and I want a refund of my moneyHe said that he could help me that and that he would call me backI sent him mail and he did not respond, yesterday 5/25/the gym ch

Hi,
The refund was processed on December 20thSincerely,
EOS Fitness

Hello,You will be refunded - 02/22/$dues03/22/$dues03/22/$RGF04/22/$dues04/22/$service fee/declined payment.--Total-- $

I signed up for a personal trainer at EOS FitnessI received two sessions with himThe next session he failed to show upI tried to contact the trainer, but he never answeredI was dissatisfied and told the gym what had happenedThey told me they would get me a new trainer The new trainer failed to give me a sessionI was angry and demanded they cancel my personal trainerThey said they would give me another trainerI said no, I'm not going to pay for someone who does not show up to train me I told them to cancel the trainer and they said they would cancel it if I pay a small fee I paid the extra fee to cancel the trainerThey told me they would take care of the cancellation Eight months later I got an overdraft on my bank transactionsI looked it over and realized that I have still been getting charged for the personal trainer even though I had paid an extra fee to cancel They said everything will get taken care ofI contacted them again They said they couldn't

I signed up for EOS in May was harassed to sign up for the personal trainingI did that for a month due to financial troubles I could no longer countinueI told my trainer Ramsey *** that I could no longer attend & he told me he would cancel it for meA couple months pass thinking it was taken care of until I see the multiple charges on my bank acctI called multiple times & ever time asked for manager they said would call me back but never didI tried going in there made me wait for minutes with no one able to help meNow I called corporate & in order to even cancel it I would have to send something in writingNot once did my trainer say that to me & was making money of those sessions that I never attendedThis is the most unprofessional & untrustworthy gym I have ever been with

Joined EOS when my husband was in basic to distract myself from sadnessUpon joining, I was notified that we should take advantage of personal training sessions and we agreedI was notified during the session by Eddie that if "I want out, I'm out"Upon hearing this, I agreedMy husband is now currently at Great Lakes, IL and is an active duty service memberI decided to cancel my Personal Training Sessions in personAfter waiting minutes for a manager, Bryan, specified that the only way I could cancel is if I move and I have to show ordersI find this appalling because (1) The personal trainer notified me that I could cancel anytime (2) Military orders, in my opinion, should be kept confidential to ensure safety of my sailorI am able to offer showing my DoD ID to prove that I am an active duty military dependentThis entails moves and travels that are unforeseen and can take up a lot of time

I signed up for gym membership in May and was told I could cancel at any timeI was given a training contract which could also be canceled at any time by contacting he person who signed me up, the manager of the gym ***In June I found out I was pregnant and due to complications I was unable to go to gym nor my trainingI was told by my trainer to keep having payments taken out and that was itIn July I contacted the gym six times leaving messages and went in person but no one would see me to resolve the issueI then contacted *** Financial and explained due to my high risk pregnancy and financial crisis and the fact I hadn’t received services I needed to cancel both contractsI was told due to nature of issue and contract stating it needs to be permanent disability I can not get money back nor cancel contractI was appalled and was never informed of permanent disability requirement and would never have signed up if that were the case! I have tried to go throug

I'm demanding the cancellation of my personal trainer account and refund from January until April I've requested this to be canceled in November I was told it would be at the end of the month term ( I signed up in August 2015)January I was charged again, I called EOS and was told someone from EOS would call me back to confirm cancellationIt never happenedI went to the EOS Fitness Losse and spoke to Dom the fitness manager in February and demanded my personal training account to be closed and refunded from JanuaryHe sent an email to EOS per my request The cancellation nor refund never happenedMarch I spoke to the Manger of the Losse locationHe referred me to Dom the fitness manager and was told he would email my cancellation and refund request againHe also said it could take up to hours for the requested to completedThe cancellation and refund never happenedHere we are in June and nothing has been donePlus I've been charged yet again for JuneThis

Dear ***,We don't show record of the cancellation and apologize for the inconvenience. We have refunded the last payment of $(September dues) to your credit card. Sincerely,EOS Fitness