EOS Fitness

I signed up for a personal trainer in April and after back issues I got a doctors note that I am not able to continue personal training and cancelled my personal training on 5/I gave the personal trainer manager Jen my doctor's note and she advised that it would be cancelledI was advised only more payment of $would be deducted on 6/Since then payments of $each were deducted on 6/8, 6/22, 7/& 7/I have called times a week since this happened and talked to the manager Sebastian he keeps telling me that A refund was to be sent out on 7/for Still not refundHe says he will call me back I get no return callsI am frustrated and I want my money backThis Gym is so unprofessional

Hi,As per your conversation with Brandon J***, we are cancelling your current contract and re-signing you for 1x a week.Sincerely,EOS Fitness

I signed up for personal training with EOS for a 4-month contractI was informed before I started personal training that I had weeks to cancel, however when I tried to cancel within days of starting they did not allow me to do so and said it was not possibleI then decided just to finish out the 4-month contractThe contract was supposed to end at the end of July and I was told in June that I had to put in a 30-day notice of cancellation of personal training even though I had only signed up for a 4-month contractI was never informed of having to put in the 30-day notice when I first signed up for the personal training as well so if I hadn't have asked in June I would never have known thatI put in my day notice at the end of June with a fitness managerWhen my personal training was supposed to be up, my trainer noted that I was still getting training sessions into my account so around the beginning of July I talked to another fitness manager as I noticed that I had been c

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***1, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi,Can we please have your mother's full name and membership number?Thank you,EOS Fitness

On 4/28/I came into the EOS Fitness in Thunderbird to begin my membershipOriginally I had planned to go to the Downtown EOS but I was around Peoria so I began my membership theirI asked Alexis R*** if this membership was good for any of the EoS Fitness and if I would be authorized to bring my guest into any EOS fitnessShe proceeded to tell me that yes this membership is good for any EoS Fitness and that I won't have any issues
On 4/29/I came into the EoS Fitness on Washington St in Downtown Phx and approached an Olivia Baxter at the front deskI attempted to bring my guest into the gym and she proceeded to tell me that although the membership at Thunderbird allowed me to bring my guest in, they have a different policy at the Downtown EOSShe said I had to upgrade my membership to their membership but that it would cancel out my other membership and I would not have to pay any cancellation charge or the charge for Thunderbird because it was an "upgrade"She sou

Around the end of February 28, 2016, I have signed up to be a member at this EOS facilityI chose their most expensive membership as it advertises to allow an unlimited vip guestsPrior to finishing my signing up, I telephoned them to verifyOne employee verifiedI signed up and began using the gymThe first few weeks, they took money from my accountThey took the 1st months and the yearlyThe second time I used the gym, manager came up to me while working out and said I brought too many people as I brought my daughters because of the said unlimited guest allowedI told them I did not knowThey said next time I can only bring oneI agreed.The next time came, I brought one daughter, and they said they wanted to sign me up on the guest iPodI said, "it's okay, I can do it as members are the ones who are supposed to do itOne lady with the tattoo gave me a hard time and kept telling me to speak to a managerI said, I have no time as I came there to work out and not speak wi

I've been a member of this gym for almost a year and I went to cancel my gym membership about months ago due to outside circumstances and I spoke with a representative from this gym and they told me no problem, we'll cancel it for you it'll take daysI called back another time to double check that it was canceled and they said yes, it is pending to be canceledWell I goto look at my account this morning and my account is negative $because they charged me for the next months without my knowledge and after I already went and canceled the membershipI called the company and told them my dilemma and there was absolutely nothing they could do to assist me with this issue because I had already been chargedIm absolutely enraged with how inconsiderate they were to assist me with this problem that they messed up onThey couldn't even give me a partial refund or anything to compensate for the mess up on their behalf

We are refunding the $and cancelling your membership.Sincerely,EOS Fitness

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I called the Sports Arena gym location in San Diego, CA and spoke to Lindsey advising her that I wanted to cancel my membership which was in October approximatelyLindsey confirmed to me that my membership had been canceled per my request and that I would no longer be billed for monthly membership nor be able to utilize the gymI specifically asked her if I needed to come in and sign anything and she stated that this would not be required that my phone call would suffice in my request to cancel my membershipIt was shocking to receive a phone call on 3/7/from the credit director at *** Financial stating that I needed to pay $for past due monthly membership fees and if I did not pay this amount providing a credit card number to him during the call he was going to report it to credit agencies resulting in my credit score taking a point lossI explained to him that I had canceled my membership and he replied that this would be inaccurate because the file had bee

When I signed up for a Health Club membership I was offered a "special promotion" that included a series of sessions with a Personal Trainer, however I was NEVER informed during the course of the conversation that I had ONLY DAYS TO CANCEL this promotionThe only thing this guy mention is that everything will be sent to me via emailAs I had one session with a personal trainer, I was not satisfied with the service and decided that I only wanted to keep my regular health club membershipI contacted the EOS office and was told by the person who signed me up that it was too late, and nothing can be doneSo then I proceed to email EOS, and the manager called me, I explain to him my frustration and dissatisfaction with the service, unfortunately his answer was the he can "postpone' the sessions for a later time, but can't cancel the "promotion"This is a very terrible way to run a business, I have joined the club since May 20th, and EOS already charged $to my checking account

I have been a member since February I was convinced after joining the club to add nutrition and individual trainingI was told that I could cancel any of my contracts with a day noticeOn May 12, I informed the manager Jose that due to medical financial hardship I wanted to cancel training and nutrition, but I found out that I was under contract for the training thru AugustI then requested to cancel my nutrion contract and that they place a hold on my training accountJose explained that it would take days and that they will take out two additional payments until thenI agreed and signed the paperwork
EOS continued to charge meDue to medical reasons I am unable to do the training as I am suppose to and got a letter from my doctor that they discontinue the contractI also suffer from a mental disability which is a protected classI submitted the paperwork and turned in to Kenji the new managerEOS has denied my doctor's request and they will continue

I joined this gym in February The contract states that you have days from the sign up date to cancel your membership up to the 5th day at midnight By going in the gym and bringing a letterI walked into the gym at the 5th day at 11:00p.mwith a letter just to be given a card with an number and an email address to call They would not take my letter I tried to call the number but they wee closed until Monday I called Monday and tried to cancel the gym and the personal trainer and was told I could not cancel the personal trainer because that was not an option I was never told this when I signed upI was told that this was all month to month and I can cancel at any time I have called their number three times with no helpI called the gym itself and left my name for the general manager with no return calls and I went in and talk to Erica and left my card for Rachel the manager with no return call They have scammed me and I am very upset and want out of this

I have had made several attempts to cancel my membership with the EOS Fitness CenterMy phone calls to the franchise/business on located on Durango Drive, result in a representive asking me to call the corporate lineThe corporate line leads to a representative that informs you of cancellation fees, who then offers a downgrade option to alleviate the feesI have already selected Anytime fitness as it is closer to my home, and I also confirm to downgrade/cancel my account, whichever is most cost effectiveAfter several months pass, I notice that my account was neither downgraded nor cancelled, but charged the same amountAfter submitting a cancel request on 6/29/to cancel/return funds to my account, the company responds on 7/20/stating that there are no notes on my cancellation nor to reduce fundsThe 7/20/reconfirms is I still wish to cancel, as I confirm in responseToday on 7/22/18, the a response email from the customer service confirms my request to cancel, stating

I have called and spoke a few people at the club and attempted contacting the corporate to discuss an issue I had with the membership and what I was told I spoke to a sales person about the membership because I was looking only for certain things The fisrt being I only wantd the membership during the summer and second I wanted to start with the higher memebership and possibly drop it to the lower memebeshipI was told at the Gilbert location multiple statements to inlcude I can upgrade or downgrade my membership at any time and that I could stop my membership at any time When I went in to attempt to downgrade my membership I was told I could not and when I wanted to cancel it I was told I could not with out paying a cancelation fee I was lied to by the sales person I spoke to I just recieved a call that this is going into collections and refuse to pay for it because a verbal contract of what I was told I could do To stop this company from stealing more money from m

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Dianna O***

Hello,Both PT and membership are cancelled and balance has been waived.Sincerely,EOS Fitness

Unfortunately, we are not able to refund the sessionsIt was as a courtesy that we cancelled the reminder of the contractThe contract was emailed out and we had attached is to the previous Revdex.com response

I cancelled my membership in December due to movingI continued to receive bills for a few months afterwardI called each time I received an email notification and was assured each time that it was taken care ofI finally spoke to a manager in the middle of this year who was very helpful and assured me that everything was cleared from the system and that I owed nothingHowever, my credit report is needed W reflecting that $was sent to Collections