EOS Fitness

I originally signed a contract that included a one-time fee of $49.00, and a monthly fee of $I was never given a physical copy of that contract, but I was given an electronic copy of a contract a few days laterHowever, when I looked at the contract, my signature was forged, the contract was very different from what I originally signed, and there was an email provided on that contract that I never gave or even hadThe contract is certainly not the same contract that I signed in personMy signature on that contract is not even close to my actual signature

EOS Fitness has been taking money out of my account for a year without authorizationMy boyfriend (*** ***) was told that they needed a credit/debit card on file to deactivate the account on 3/16/This is when instead of using this as a one time fee for cancelling the account, they put my card on file and have been taking money out of my account for a year ($precisely) I called them with no success in resolving this issueI have went in and talked to the General Manager James on 2/29/who promised to call me the following day and never didThey are avoiding all my calls and will not work this out with me to get my money backMy name is not on the membership nor the contractI have never been a member to one of these places

I'm a member of EOS Fitness here in the San Diego, CA branchBack in January I had signed up for personal training sessions with the idea that I could cancel it anytimeNeil, the personal training manager who signed me up for the sessions wasn't very clear on how the billing and cancellation process goesI called him yesterday to let him know I want to cancel and he straight up told me that it will be the worst decision financially for me because I would be sent to collections for personal training sessions that I haven't even usedI was charger $on April 3rd for sessions and so far I've only used and then yesterday I was charged for another and I haven't even used the last I was treated very unfairly and the way he made it sound was like he didn't care about my financial situation or personal matters all he offer me was an extension and I will be charged $a month for that and it pushes the contract furtherI'm no longer interested in personal training sessio

I called and cancelled my membership in OctoberThey told me my it was cancelled and I never heard anything from them until today, 02/22/They sent my membership to collections and are charging me for five months of membership fees that I never knew aboutI never received one piece of mail from their companyI now have to pay almost $because it will be on my credit report as of Friday if I do not payIf I owed money I will pay that money but I should not owe five months of membershipI hope to hear from someone to help resolve this disputeI will never recommend another person to this gymI have had many problems with this company and their employees regarding their billing
I previously worked in the billing department of my companyIf someone misses a payment we were required by law to cancel the policy and send them a noticeMy policy was continued with no permission and I was charged additional monthsThis is an illegal actI am going to pay this for now, but

Dear ***,We have cancelled your account and waived the balance dueThank you for being an EOS member.Sincerely,EOS Fitness

Hello, We have cancelled everything and are sending you a refund in the amount of $286.04.Sincerely,EOS Fitness

On July 28th I made a cash in person with the front receptionistThe total amount I made was which was the amount dueSince then I have been getting automated collectionCalls telling me account is past dueI called the gym where I open my membership on several different occasions and was advise that Anna the GM would call me backThe very last person I spoke to at the gym which was Brandon advise me that he will waive the charge that I was assessed due to my account showing past due because of the misapplied payment he then told me he took all my information down and Anna the GM would follow up with meMy issue still has not been resolvedI also contacted Eos at 800-897-and spoke to a rep who advise me she would send a request the gym regarding this issue and that I would need to wait for them to respond that was on August 19th still have not heard anything except for automated calls stating my account is past dueI have tried on several occasions to get my is

The Staff at Eos Fitness never clean or wipe down the Equipment , when we asked why they never clean their answer is that they are short staffedMe and of my gym friends got very sick just recently and still recoveringAll the Gym equipment they have are broken and they don't replace them on timeThese were not the issues when the gym was owned by *** gym last year

I joined the gym in Gilbert, AZ with Terrance on August 28, Who I now feel used deceptive tactics (UDAAP, FTC & CFPB) to get me to sign up to use the gym and have a personal trainerHe was deceptive by telling me that I was not in a contract and could cancel all services anytime I needed to due to health including the personal trainer and the only reason I was signing was to have auto-draft set up with my bankTerrance did not provide me the documents but rather only had my sign a little box attached to the computerWhen you go into a business you are expecting their word to be truthIn this case it was notUpon sending a text to the personal trainer Lorenzo to express my concerns of going with my health and cancel my services on, he advised I would need to speak to BrianI called Brian on 11/18/to cancel my services and he proceeded to tell me that I was unable to unless I moved more than miles from the sightWhen I advised him that I was told I could cancel my

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I went in to EOS to sign up and was given information about monthly fees, a sign- up promotion and cancellation when I left for six monthsWhat I wasn't told was that there would be a one time $feeThe only way I found out about it was that the printed documents that were e-mailed to me noted the fee I called the General Manager, Nick *** at least seven times to discuss this but he NEVER returned my callsFurther, I wrote to management and they never respondedLuckily for me Mr*** got my payment information wrong so payment was never processedI have resigned from the club - never having used it even onceThis is just a warning to anyone signing up with EOS - Things are not as first presentedAnn P, snowbird in Scottsdale, AZ

Hi, I got a gym membership over the summer and signed up for a personal trainer as wellI only saw this trainer a handleful of times before he would start cancelling our sessions, and than just stopped callingHe no longer works thereWhen I signed up they told me I could stop the training sessions whenever I wantedI have tried to talk to them numerous times and they tell me I can only cancel if I prove I moved miles awaySo for the past or months I am paying about $a month for a service I DO NOT GET!
This is an issue that obviously MANY people are dealing with, so you would think SOMEONE would do something about itIt's not right that this gym is lying to people and taking away hard earned money for services they do not even receive

In March I walked in to EOS paid them for years worth of trainingI thin paid up for the rest of this year of training, so I paid in advance, so in full The next month in April they withdrew funds from my account for a monthly payment of $for training in May they again withdrew funds from my account for $for trainingI then went and brought it to someone's attentionI was informed that in March sometime there was a new financial company taking care of EOS financialsI was told that there would be someone that would look into it, and ultimately I would be getting my money backI was hit again in June and July I spoke with a gentleman named *** and received one of my payments of $deposited in my accountThe second person I spoke to was *** and he was able to get me $deposited back into my accountThen I was given *** to help meAnd I have been told countless times that it would take to days for his company to return a request through emai

Dear ***,We have issued a refund check on 7/in the amount of $188, sent to the address that we have on file on ** *** *** ***Your membership account has been cancelled and we have sent a note to the collections agency to remove you from collectionsWe apologize for the inconvenience
that you have experienced.Sincerely,EOS Fitness

Hi ***,
We are cancelling your membership without any fees and are refunding all monies paid, in the amount of $Sincerely,
EOS Fitness

** *** *** ** *** *** *** *** *** *** ** *** ***
*** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

My family and I are members of the Eos fitness centerI had given my day notice to cancle my personal trainerAnd so did my sonThe man that was helping us is A.Jhe cancled our personal trainer while I was standing thereThe following month we were charged for the fee againI went back to the fitness center and talked to A.Jagain and he couldnt figure why, but assured me that it would be taken care of, and to give him a few daysA week later I was back in to find out what was happening and he had no answers for us other than he was going to e mail this guy Brandon to figure why I wasnt refundedA couple of days later I was there again and spoke to A.J letting him know that we still didnt get our refundHe gave us a receipt and said that it would be 3-business daysWell a week later still nothingI was there last night and spoke to a manager who said that he would look into it and either have this mysterious guy Brandon, (who apparently only the workers at EOS can hav

I signed up for sessions with a personal trainer, but my fiancé started getting charged for the personal trainer even though it was originally authorized under my cardEOS has agreed to reimburse him since he never authorized these transactionsHowever, EOS is threatening to go after my credit (which I have zero infractions) if I don’t pay them for months of training sessionsWhen I signed up with Dawan it took minutes and I paid for my sessionsI have been told by different managers that I committed to different contractsBy one manager I was told I signed up for a month contract and by another I’ve been told I signed up for a month contractThey say they are “meeting me in the middle” and “settling with me having to pay the month contract amount” ($some odd dollars)At no point upon signing up for my sessions was I told there was any contractI was asked by a manager if someone showed me the trainer packages, I told him nobody showed me any sort of packa

I was a Gold's Gym member since November of at the North Scottsdale locationWhen EOS took over their was no modification to my membership that I was aware ofAt Gold Gym I was signed up for monthly charges of $a monthI have moved out of the North Scottsdale area and attempted to cancel my membershipAfter finally speaking with someone at the location I was instructed to call Jonas Fitness on Feb22nd to cancel my account,as well as email a cancelation request to I called the Jonas Fitness line at *** and emailed the ***
email with all required informationI received no response and was billed again on March 9thI called again today on 4/to see if I was still an active member of EOSI spoke with Dan who informed me that I was an active memberDan told me they moved from Jones Fitness to ABC Financial (Not my problem) and I would need to cancel againI spoke with Tanisha from ABC Financial who was going to charge me $to cancel (not