[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesBailey Emmens (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims she was refused service due to evidence that her account was being accessed by someone other than herselfThe Customer’s account was temporarily suspended while Etsy reviewed this concernEtsy’s policies in regards to reports of an account takeover is to limit communication through email, until we can determine that we are communicating directly with the Customer Etsy temporarily suspended the Customer’s account on July **, and reinstated their account privileges in full on July **, We apologize for any inconvenience this caused to the Customer during this time In accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
# #ffffff;">Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she was not refunded for an order that she returned to an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy In the event the Customer is not able to resolve this with the Seller directly, they may contact our Trust team for more information about our dispute systemShould the Customer have any questions about this process she may contact [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] ***
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she had not received the order she placed with an Etsy seller (the “Seller”) and had “no way of contacting the seller.” To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that the our Trust team ( [redacted] ) has been in touch with the Customer and may have identified the problemAccording to our records, the Customer has two accounts with Etsy - [redacted] (which ends with two “1”s) and [redacted] (which ends with a single “1”)The Customer must log out of [redacted] and sign into the account with which she made the purchase, [redacted] Once logged into the proper account, the Customer may reach out to the seller using our Convos feature Our Trust team also suggested that the Customer open a case with our dispute systemThe Customer’s eligibility to open a case for this order will expire on June **, Once the eligibility to file a case expires it cannot be reinstatedShould the Customer have any questions about this process she may contact [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed May ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in her complaint, she was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the Customer’s rejection, the customer states that she would have preferred to be warned about avoiding copyright infringement, and that Etsy should refund her listing fees Etsy’s Terms of Use, to which the Customer agreed, state, “Your Content and your use of Etsy shall not: Infringe upon any third-party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.” Etsy’s Intellectual Property Policy, which is in accordance with the Digital Millennium Copyright Act, stipulates, “Etsy may act expeditiously to respond to a proper notice [of infringement] by (1) removing or disabling access to material claimed to be subject of infringing activity; and (2) removing and discontinuing service to repeat offenders” (emphasis added)This includes all accounts Etsy determines a member may be associated with Regarding warning the Customer about copyright infringement, Etsy is a venue and as such we cannot offer legal advice to the Customer about how to avoid copyright infringementEtsy did inform the Customer on multiple occasions that repeat notices of intellectual property infringement would result in account terminationMoreover, we warned the Customer on with the following, “As you know, Etsy received a notice of infringement about the content in your shopThe notice gave Etsy reason to believe that the content violated Etsy's policiesWe complied with our policies by removing the material specified in the notice, and we emailed you stating suchThat email specified to "not re-activate or re-list these item listings until you resolve the issue," and that "repeat notices, like this one, may result in account termination." We then received notice that the seller re-listed this material after this warning, a grave violation of Etsy’s policies In terms of listing fees, Etsy’s Terms of Use State “ If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In accordance with Etsy’s policies, we cannot refund the Customer for the listing fees associated with her account As a result of repeat notices of infringement and violation of our Terms of Use, we made the difficult decision to refuse service to the CustomerEtsy’s decision in this matter is final and Etsy considers this matter closed If the Customer has further questions she may wish to email [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My shop was unjustly shut down & I deserve a better response than a long copy of your policiesThis has happened to SEVERAL other business owners as well.I provided every sort of proof that they needed to show my items were handmade and it was still shut downI am not even able to shop there! What sort of business is this? And they are holding my earnings and will not release me MY moneyI want my money released to me from my shop payment accountThis is BAD business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see that as of today’s date, November **, the Customer has not contacted the Seller through Etsy’s messaging system in order to inquire about the status of her orderWe recommend that the Customer contact the Seller to pursue a resolution to this matterIf the Customer is unable to resolve this matter directly with the Seller, the next step is opening a case According to our records, the Customer was eligible to open a case on Etsy for this transaction as of November *, 2014, and will be eligible until January *As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case systemIf the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review In the event the Customer requires additional assistance with contacting the Seller or opening a case, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I finally received a response from EtsyThey have reactivated my account and are sorry for my inconvenienceI just wish I knew the problem Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and even though I feel that Etsy hides a personal bailout in their terms of use so that they can never be blamed for anythingI received my 2nd shipment, with no help from Revdex.com or Etsy Sincerely, [redacted]
[redacted] ** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ Etsy’s Terms of Use, to which the Customer agreed, state, “Everything on Etsy must be Handmade, Vintage, or a Craft Supply” and “Items must be accurately represented in listings and listing photos ( [redacted] )Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” In the complaint, the Customer states that Etsy suspended her account On December **, 2014, a member of Etsy’s Marketplace Integrity Team reached out to the Customer because the Customer was selling material that did not comply with Etsy’s policies, and subsequently suspended the Customer’s Account As a result and in accordance with our policies, Etsy suspended the Customer’s selling privilegesEtsy considers this matter closed Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their letter, the representative from Etsy wrote "The Customer then selected an address proposed by our system, which was not his address." This statement is incorrect as the incorrect address is selected by defaultI did not actively select the wrong addressThis is the reason I have lodged this complaintIt is one thing to suggest an alternative address and allow the user to select itIt is a whole other thing for the vendor to default to an altered address that changed both the street, city and zip code as previously entered by the userI understand we are going back and forth on this issue, but the vendor needs to acknowledge that, by default, their system altered and selected the wrong addressThis is just how their system works and I take issue with it because I have never encountered such a poor checkout process with any other vendor Best regards, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December*, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated November**, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the briefcase purchase she made from a Seller on Etsy (the “Seller”) has not been delivered, and that the Seller has not contacted the Customer about the order Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see according to our records that the Seller first contacted the Customer through Etsy’s messaging system, Conversations, on November*The Seller provided the Customer with the [redacted] tracking number [redacted] Based on this tracking information, we can see that this delivery is currently on holdThe Seller requested more information from the Customer through Etsy Conversations on the dates of November [redacted] and November [redacted] in attempt to pass the required information along to the shipping companyEtsy cannot hold sellers responsible for shipping delaysAfter learning of the Customer’s trouble with this order, an Etsy Admin proactively contacted the Seller on November**, and encouraged the Seller to contact the Customer by emailEtsy Admin cannot cancel a transaction on behalf of the SellerOn Etsy, only a seller may cancel a transaction and issue a refund The Customer was eligible to open a case on Etsy for this transaction as of November**, The eligibility to file a case for this order will expire on January**As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case systemIf the Customer does not open a case we unfortunately cannot mediate the dispute As the Customer paid for this order via [redacted] , Etsy does not have access to her credit card information, nor her payment in order to initiate a claim for a refundIf the Customer paid with a credit card through [redacted] ’s Guest Checkout service, she will need to get in touch with [redacted] or her credit card issuer if she wishes to pursue a refund In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
December *, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the complaint, the Customer claims that his account was suspended, and he has received a bill during this timeWhen the Customer contacted Etsy on December *, the Customer was advised by an Etsy Administrator how to view an itemized breakdown of the bill For more information about Etsy’s fees, the Customer can refer to our Fees Policy [redacted] In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ( [redacted] )We’re sorry to hear that the Customer was concerned by this balance in his accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
December **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Complainant”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You are responsible for paying all fees and applicable taxes associated with using EtsyEtsy provides plans for both automatic and manual bill payment as outlined in Etsy’s Billing PolicyEtsy will send an invoice to the seller’s email address on file detailing the amount due for the prior month’s fees and chargesThe seller must pay the amount due in full within days of the date of the invoice, or the account will be considered past due.” In the complaint, the Complainant claims that Etsy initiated a bill payment to her brother's Etsy account using her credit card information to make the payment without her authorization to do soThe credit card information on file was added by the shop owner, and not by EtsyAccording to our records, the Complainant’s card was originally used by the family member on July *, Our records also indicate that Etsy notified the Complainant’s family member after the card he entered on file was declined several timesAs Etsy had no indication that the use of this card was not authorized by the cardholder, the card was charged under the AutoBilling agreement outlined in Etsy’s billing policiesEtsy members are required to provide accurate account information, including billing informationBy signing up for AutoBilling, the Complainant’s family member agreed to these chargesBecause these payments were processed in compliance with our billing policy, we are unable to refund the chargesThe Complainant may consider contacting her bank, or the appropriate authorities, about this matterTo avoid further unauthorized charges of this nature, the Complainant may also consider reaching out to the family member that used this card without permission from the ComplainantWe’re sorry to hear that the Complainant experienced this issue with her family member and hope she can resolve it with him directlyEtsy’s Terms of Use state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see according to our records that the Customer did not open a case on Etsy for this transactionAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemUnfortunately, as previously advised by an Etsy Administrator, the day window to open a dispute for this order has expired The Customer has also stated that they wish to edit their previous review for the itemUnfortunately, the ability to edit a review expires business days after the estimated delivery datePer the Customer’s request, we have removed the original review for this orderWe are unable to allow a new review to be left In the event the Customer has any further questions about Etsy’s dispute or review systems, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Etsy claims that they have positive proof that these companies are 'one and the same' because of 'overlapping' informationThis is their basis for claiming that these companies are the same companyFrom what Etsy has divulged to us, if one company accesses another, unrelated company's Etsy account, that is proof to Etsy that they are the same companyWould Etsy kindly point out in their Terms of Service/Rules/Policies where one company is not allowed to access another, unrelated company's account, in order to help them get started or help in any other way? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Etsy does not have proof that we are the same company as the offending companyWe have proof to the contrary and can prove that we are a completely different companyEtsy says that they have proof that we are the same company as the offending company, but has yet to provide that proofClearly the proof that they claim to have is falseI can only guess that from whatever little proof they have that they've not considered other possibilities may have existedWe have the following proofs that we are a separate companyThe company created a shop on Etsy under a different name Different Social Security number Different address Different phone number Different bank accountA Washington State Business License showing that we are a completely different companyA Washington State Business license that shows that we are a completely separate company from the offending company they speak aboutA s In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which can be found here: [redacted] In the rejection, the Customer claims that Etsy altered his address during Checkout, causing his order to be shipped to the wrong address To be clear, during Etsy’s Checkout process, the Customer was prompted to confirm his addressThe Customer then selected an address proposed by our system, which was not his addressWe’re sorry to hear this was overlooked, but it is ultimately up to a buyer to verify their address is correct before placing an orderAs such, we are unable to mediate disputes as a result of this errorWe do appreciate [redacted] feedback about our Checkout process and this will be passed on to the appropriate team so they can incorporate it into future site enhancementsShould the Customer have additional questions or concerns, we would encourage him to reach out to our Trust team directly [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
April *** To: [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the response to the rejection filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states that Etsy closed her shop and requests further information about Etsy’s decision in this matter First, please note that Etsy’s Terms of Use state, “Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” The Customer agreed to these terms Second, there was sufficient overlapping information in the Customer’s account with an account that has been suspended for policy violations to consider them relatedEtsy determined, based upon the information we retain (which can be viewed here: [redacted] ), that an account associated with the Customer was in violation of Etsy’s policiesA member’s actions under one username will apply to all accounts Etsy determines to be associated with that memberIn other words, if a member violates Etsy’s terms and conditions, the consequences will affect the member across the board Etsy takes careful consideration when reviewing accounts that may be violating our Terms of Use To maintain the integrity of Etsy’s internal review process, we cannot provide further insightWe understand that revoking privileges may greatly impact a member’s livelihood, but we must also take into consideration serious legal liabilities and the integrity of Etsy’s marketplaceEtsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted]
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer notes that he had two open unfulfilled orders at the time his account was suspendedTo clarify, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com However, as a courtesy, we have contacted the Seller the Customer purchased from on the Customer’s behalf Please note that both orders placed by the Customer prior to their account suspension have now been cancelled and refunded in full Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] ***
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint dated May *, against Etsy, Inc(“Etsy”) Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesThe customer [redacted] (the “Customer”) was an Etsy member and agreed to Etsy’s Terms of Use and other site policies Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” The Terms further state, “Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Unfortunately, our records reflect that there is overlapping information in the Customer’s account for Etsy to consider them related to an account that was suspended for policy violations Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesBailey Emmens (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims she was refused service due to evidence that her account was being accessed by someone other than herselfThe Customer’s account was temporarily suspended while Etsy reviewed this concernEtsy’s policies in regards to reports of an account takeover is to limit communication through email, until we can determine that we are communicating directly with the Customer Etsy temporarily suspended the Customer’s account on July **, and reinstated their account privileges in full on July **, We apologize for any inconvenience this caused to the Customer during this time In accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
# #ffffff;">Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she was not refunded for an order that she returned to an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy In the event the Customer is not able to resolve this with the Seller directly, they may contact our Trust team for more information about our dispute systemShould the Customer have any questions about this process she may contact [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] ***
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she had not received the order she placed with an Etsy seller (the “Seller”) and had “no way of contacting the seller.” To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that the our Trust team ( [redacted] ) has been in touch with the Customer and may have identified the problemAccording to our records, the Customer has two accounts with Etsy - [redacted] (which ends with two “1”s) and [redacted] (which ends with a single “1”)The Customer must log out of [redacted] and sign into the account with which she made the purchase, [redacted] Once logged into the proper account, the Customer may reach out to the seller using our Convos feature Our Trust team also suggested that the Customer open a case with our dispute systemThe Customer’s eligibility to open a case for this order will expire on June **, Once the eligibility to file a case expires it cannot be reinstatedShould the Customer have any questions about this process she may contact [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed May ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in her complaint, she was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the Customer’s rejection, the customer states that she would have preferred to be warned about avoiding copyright infringement, and that Etsy should refund her listing fees Etsy’s Terms of Use, to which the Customer agreed, state, “Your Content and your use of Etsy shall not: Infringe upon any third-party's copyright, patent, trademark, trade secret or other proprietary or intellectual property rights or rights of publicity or privacy.” Etsy’s Intellectual Property Policy, which is in accordance with the Digital Millennium Copyright Act, stipulates, “Etsy may act expeditiously to respond to a proper notice [of infringement] by (1) removing or disabling access to material claimed to be subject of infringing activity; and (2) removing and discontinuing service to repeat offenders” (emphasis added)This includes all accounts Etsy determines a member may be associated with Regarding warning the Customer about copyright infringement, Etsy is a venue and as such we cannot offer legal advice to the Customer about how to avoid copyright infringementEtsy did inform the Customer on multiple occasions that repeat notices of intellectual property infringement would result in account terminationMoreover, we warned the Customer on with the following, “As you know, Etsy received a notice of infringement about the content in your shopThe notice gave Etsy reason to believe that the content violated Etsy's policiesWe complied with our policies by removing the material specified in the notice, and we emailed you stating suchThat email specified to "not re-activate or re-list these item listings until you resolve the issue," and that "repeat notices, like this one, may result in account termination." We then received notice that the seller re-listed this material after this warning, a grave violation of Etsy’s policies In terms of listing fees, Etsy’s Terms of Use State “ If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In accordance with Etsy’s policies, we cannot refund the Customer for the listing fees associated with her account As a result of repeat notices of infringement and violation of our Terms of Use, we made the difficult decision to refuse service to the CustomerEtsy’s decision in this matter is final and Etsy considers this matter closed If the Customer has further questions she may wish to email [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My shop was unjustly shut down & I deserve a better response than a long copy of your policiesThis has happened to SEVERAL other business owners as well.I provided every sort of proof that they needed to show my items were handmade and it was still shut downI am not even able to shop there! What sort of business is this? And they are holding my earnings and will not release me MY moneyI want my money released to me from my shop payment accountThis is BAD business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see that as of today’s date, November **, the Customer has not contacted the Seller through Etsy’s messaging system in order to inquire about the status of her orderWe recommend that the Customer contact the Seller to pursue a resolution to this matterIf the Customer is unable to resolve this matter directly with the Seller, the next step is opening a case According to our records, the Customer was eligible to open a case on Etsy for this transaction as of November *, 2014, and will be eligible until January *As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case systemIf the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review In the event the Customer requires additional assistance with contacting the Seller or opening a case, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I finally received a response from EtsyThey have reactivated my account and are sorry for my inconvenienceI just wish I knew the problem Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and even though I feel that Etsy hides a personal bailout in their terms of use so that they can never be blamed for anythingI received my 2nd shipment, with no help from Revdex.com or Etsy Sincerely, [redacted]
[redacted] ** [redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ Etsy’s Terms of Use, to which the Customer agreed, state, “Everything on Etsy must be Handmade, Vintage, or a Craft Supply” and “Items must be accurately represented in listings and listing photos ( [redacted] )Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” In the complaint, the Customer states that Etsy suspended her account On December **, 2014, a member of Etsy’s Marketplace Integrity Team reached out to the Customer because the Customer was selling material that did not comply with Etsy’s policies, and subsequently suspended the Customer’s Account As a result and in accordance with our policies, Etsy suspended the Customer’s selling privilegesEtsy considers this matter closed Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In their letter, the representative from Etsy wrote "The Customer then selected an address proposed by our system, which was not his address." This statement is incorrect as the incorrect address is selected by defaultI did not actively select the wrong addressThis is the reason I have lodged this complaintIt is one thing to suggest an alternative address and allow the user to select itIt is a whole other thing for the vendor to default to an altered address that changed both the street, city and zip code as previously entered by the userI understand we are going back and forth on this issue, but the vendor needs to acknowledge that, by default, their system altered and selected the wrong addressThis is just how their system works and I take issue with it because I have never encountered such a poor checkout process with any other vendor Best regards, *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December*, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated November**, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the briefcase purchase she made from a Seller on Etsy (the “Seller”) has not been delivered, and that the Seller has not contacted the Customer about the order Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comI see according to our records that the Seller first contacted the Customer through Etsy’s messaging system, Conversations, on November*The Seller provided the Customer with the [redacted] tracking number [redacted] Based on this tracking information, we can see that this delivery is currently on holdThe Seller requested more information from the Customer through Etsy Conversations on the dates of November [redacted] and November [redacted] in attempt to pass the required information along to the shipping companyEtsy cannot hold sellers responsible for shipping delaysAfter learning of the Customer’s trouble with this order, an Etsy Admin proactively contacted the Seller on November**, and encouraged the Seller to contact the Customer by emailEtsy Admin cannot cancel a transaction on behalf of the SellerOn Etsy, only a seller may cancel a transaction and issue a refund The Customer was eligible to open a case on Etsy for this transaction as of November**, The eligibility to file a case for this order will expire on January**As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case systemIf the Customer does not open a case we unfortunately cannot mediate the dispute As the Customer paid for this order via [redacted] , Etsy does not have access to her credit card information, nor her payment in order to initiate a claim for a refundIf the Customer paid with a credit card through [redacted] ’s Guest Checkout service, she will need to get in touch with [redacted] or her credit card issuer if she wishes to pursue a refund In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer has been concerned over their experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
December *, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the complaint, the Customer claims that his account was suspended, and he has received a bill during this timeWhen the Customer contacted Etsy on December *, the Customer was advised by an Etsy Administrator how to view an itemized breakdown of the bill For more information about Etsy’s fees, the Customer can refer to our Fees Policy [redacted] In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ( [redacted] )We’re sorry to hear that the Customer was concerned by this balance in his accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
December **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Complainant”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You are responsible for paying all fees and applicable taxes associated with using EtsyEtsy provides plans for both automatic and manual bill payment as outlined in Etsy’s Billing PolicyEtsy will send an invoice to the seller’s email address on file detailing the amount due for the prior month’s fees and chargesThe seller must pay the amount due in full within days of the date of the invoice, or the account will be considered past due.” In the complaint, the Complainant claims that Etsy initiated a bill payment to her brother's Etsy account using her credit card information to make the payment without her authorization to do soThe credit card information on file was added by the shop owner, and not by EtsyAccording to our records, the Complainant’s card was originally used by the family member on July *, Our records also indicate that Etsy notified the Complainant’s family member after the card he entered on file was declined several timesAs Etsy had no indication that the use of this card was not authorized by the cardholder, the card was charged under the AutoBilling agreement outlined in Etsy’s billing policiesEtsy members are required to provide accurate account information, including billing informationBy signing up for AutoBilling, the Complainant’s family member agreed to these chargesBecause these payments were processed in compliance with our billing policy, we are unable to refund the chargesThe Complainant may consider contacting her bank, or the appropriate authorities, about this matterTo avoid further unauthorized charges of this nature, the Complainant may also consider reaching out to the family member that used this card without permission from the ComplainantWe’re sorry to hear that the Complainant experienced this issue with her family member and hope she can resolve it with him directlyEtsy’s Terms of Use state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see according to our records that the Customer did not open a case on Etsy for this transactionAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemUnfortunately, as previously advised by an Etsy Administrator, the day window to open a dispute for this order has expired The Customer has also stated that they wish to edit their previous review for the itemUnfortunately, the ability to edit a review expires business days after the estimated delivery datePer the Customer’s request, we have removed the original review for this orderWe are unable to allow a new review to be left In the event the Customer has any further questions about Etsy’s dispute or review systems, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Etsy claims that they have positive proof that these companies are 'one and the same' because of 'overlapping' informationThis is their basis for claiming that these companies are the same companyFrom what Etsy has divulged to us, if one company accesses another, unrelated company's Etsy account, that is proof to Etsy that they are the same companyWould Etsy kindly point out in their Terms of Service/Rules/Policies where one company is not allowed to access another, unrelated company's account, in order to help them get started or help in any other way? Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Etsy does not have proof that we are the same company as the offending companyWe have proof to the contrary and can prove that we are a completely different companyEtsy says that they have proof that we are the same company as the offending company, but has yet to provide that proofClearly the proof that they claim to have is falseI can only guess that from whatever little proof they have that they've not considered other possibilities may have existedWe have the following proofs that we are a separate companyThe company created a shop on Etsy under a different name Different Social Security number Different address Different phone number Different bank accountA Washington State Business License showing that we are a completely different companyA Washington State Business license that shows that we are a completely separate company from the offending company they speak aboutA s In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which can be found here: [redacted] In the rejection, the Customer claims that Etsy altered his address during Checkout, causing his order to be shipped to the wrong address To be clear, during Etsy’s Checkout process, the Customer was prompted to confirm his addressThe Customer then selected an address proposed by our system, which was not his addressWe’re sorry to hear this was overlooked, but it is ultimately up to a buyer to verify their address is correct before placing an orderAs such, we are unable to mediate disputes as a result of this errorWe do appreciate [redacted] feedback about our Checkout process and this will be passed on to the appropriate team so they can incorporate it into future site enhancementsShould the Customer have additional questions or concerns, we would encourage him to reach out to our Trust team directly [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
April *** To: [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the response to the rejection filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states that Etsy closed her shop and requests further information about Etsy’s decision in this matter First, please note that Etsy’s Terms of Use state, “Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” The Customer agreed to these terms Second, there was sufficient overlapping information in the Customer’s account with an account that has been suspended for policy violations to consider them relatedEtsy determined, based upon the information we retain (which can be viewed here: [redacted] ), that an account associated with the Customer was in violation of Etsy’s policiesA member’s actions under one username will apply to all accounts Etsy determines to be associated with that memberIn other words, if a member violates Etsy’s terms and conditions, the consequences will affect the member across the board Etsy takes careful consideration when reviewing accounts that may be violating our Terms of Use To maintain the integrity of Etsy’s internal review process, we cannot provide further insightWe understand that revoking privileges may greatly impact a member’s livelihood, but we must also take into consideration serious legal liabilities and the integrity of Etsy’s marketplaceEtsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted]
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer notes that he had two open unfulfilled orders at the time his account was suspendedTo clarify, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com However, as a courtesy, we have contacted the Seller the Customer purchased from on the Customer’s behalf Please note that both orders placed by the Customer prior to their account suspension have now been cancelled and refunded in full Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] ***
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint dated May *, against Etsy, Inc(“Etsy”) Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesThe customer [redacted] (the “Customer”) was an Etsy member and agreed to Etsy’s Terms of Use and other site policies Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” The Terms further state, “Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Unfortunately, our records reflect that there is overlapping information in the Customer’s account for Etsy to consider them related to an account that was suspended for policy violations Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, Etsy, Inc