[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she did not receive an item she ordered from an Etsy sellerTo clarify, the seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operate a shop on Etsy According to our records, the Customer is eligible to open a case with Etsy’s dispute system by July *, The Customer may review our case system help page found at [redacted] for more informationOnce the eligibility to file a case expires it cannot be reinstatedShould the Customer have any questions about this process she may contact [redacted] She may also choose to contact the credit card company used for the transaction Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
April **, [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated April **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she did not receive the items she ordered from an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that the according to the tracking number the Seller provided, the package was delivered on April **, Should the Buyer continue to have any issues, she may consider opening a dispute with Etsy’s case system by May **, She may also consider opening a dispute with PayPal, which may have a different dispute filing deadline Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] [redacted] Sincerely, [redacted]
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You must keep your account information up-to-date and accurate at all times, including a valid email address.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she did not receive communication regarding the case opened by an Etsy buyer (the “Buyer”)To clarify, all communications were sent to the Customer’s provided email address, which they are responsible for maintaining and keeping up-to-date We’re sorry to hear that the Customer may not have received these communications and we would be happy to assist them moving forwardIn the event the Customer is not able to resolve this with the Buyer directly, they may contact our Trust team for more information about our dispute system Should the Customer have any questions about this process she may contact [redacted] However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I requested a more thorough review of my case and a phone call responseEtsy clearly has not thoroughly reviewed my case because they stated I did not return the pen because it did not fit in the packaging, but I clearly stated in my case with them, and provided proof from the email I received from the seller, that the reason the pen was not returned with the book was because the seller specifically told me not to send the pen back with the bookThey say I should email Trust & Safety, yet I stated in my complaint I have done that numerous times without response, which is why I requested a phone call to resolve thisThe entire purpose of my complaint with Revdex.com is because emailing Trust & Safety was futile I also asked for an explanation of why Etsy cannot require that their sellers pay return shipping, and again, Etsy did not address this request The response from Etsy is a perfect example of how I was treated when doing business with them - They gloss over the facts in an obvious hurry and end up getting the facts wrong, and then proceed to ignore direct customer requests In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
April **, To: [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated April **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “ [redacted] ”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the [redacted] states that an item she ordered from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the [redacted] purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that an Etsy [redacted] has been assisting with the dispute filed with Etsy’s case system opened on March **, The Buyer was instructed to return the item in order to receive a refund The Buyer may also consider contacting the credit card company she used to pay for this item in order to file a dispute We truly hope this matter will be resolved to the [redacted] ’s satisfactionEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I list art on my site and if there is an issue with an item the item should be suspended not the entire storeThe items in question from etsy are not specifiedMany people post on my site for me and if someone posted something we should have the right to take that down prior to just being shut downWe should get a credit to repost items etsy feels are appropriate I want my store back up and running In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December*, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated November [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product he ordered from an Etsy seller (the “Seller”) was not delivered or refunded due to insufficient layaway paymentsTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that the Customer did not open a case on Etsy for any of these transactionsAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemUnfortunately, the day window to open a dispute for these transactions has expiredIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You are responsible for paying all fees and applicable taxes associated with using Etsy.” Etsy’s Advertising Policies further state, “When you purchase an Ad, you understand and acknowledge that you are purchasing advertising on a cost-per-click (or “CPC”) basis and you are responsible for the payment for any clicks your Ad receivesThis means that you will be charged each time your Ad is clicked, not simply when it is displayedYou may pause an ad campaign at any time, but you will still be responsible for any charges incurred prior to pausing your campaignEtsy will not grant any refunds for charges related to clicked Ads.” In the rejection, the Customer again claims that she was charged for promoted listings that she alleges she did not authorize, and she believes this is due to a malfunction of our systemAccording to our records, the Customer enrolled in this ad campaign on August **During this enrollment, the Customer had the opportunity to read about and disable the “auto-promote” function if desired After the enrollment period, the Customer had access to information about managing promoted listings that is available here [redacted] General information about Promoted Listings is also available here: [redacted] Several e-mails were also sent to sellers that contained information on Promoted Listings campaigns, as well as information about the automatic promotion of new itemsAs mentioned previously, regardless of whether “auto-promote” is checked on or off in advanced settings, this setting would only be functional while the Promoted Listings campaign was active In previous correspondence with Etsy Administrators, the Customer claimed to have deactivated the ad campaign in OctoberHowever, it appears that the campaign was paused on each individual listing, not deactivated for her entire shopBecause the campaign was still active, and the auto-promote option was selected, the new listings were automatically promotedTo clarify, a deactivated ad campaign cannot be reactivated simply because the “Yes, promote new listings” option is checked by defaultThe campaign must be currently active in order for this function to take effectAdditionally, a campaign will not reactivate due to the addition of new listingsAs stated above, the Customer’s campaign was paused rather than deactivatedOur team is not aware of any bugs or malfunctions relating to thisIn summary, the Customer enrolled in the Promoted Listings campaign on August **Promoted Listings officially launched on September *, and it was on this date that the Customer’s campaign was activatedOn October **, the Customer paused the ad campaign for each active listing, but did not deactivate the ad campaign in her shopBecause the campaign was active, and the “auto-promote” feature was selected, the two listings that were added by the Customer on December [redacted] were automatically promotedFor this reason, the Customer was charged for the ad campaign running on these two listings from December [redacted] until it was deactivated by the Customer on January *Considering this information, we concluded that the system was functioning properlyEtsy is unable to disregard the fees incurred during the time the campaign was activeFor more information about Promoted listings, please see this article: [redacted] For more information about Etsy’s Advertising Policies, the Customer can refer to our Advertising Policy page here: [redacted] In the event the Customer has further questions about her bill, she may wish to reach out to our Billing team directly ( [redacted] ) or reply directly to the Conversation from CustomerCare in his Etsy accountWe’re sorry to hear that the Customer was concerned by these fees in her accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased a slate board with information written on it from a seller on Etsy (the “Seller”) and she was instead emailed a digital file of the same design.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on March **, the Customer opened a Not as Described case on Etsy for her orderTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Within the Etsy case system, in order to determine that an item is not-as-described, Etsy Administrators must find that there are detailed differences between the item that was received and as was described by the sellerAfter thorough review, in accordance with our Terms of Use, the Etsy Administrator determined that the file the Customer received was not materially different than the listing she purchased from, as the Seller states in their listing that the item is a printable digital fileAs such, on March **, the Customer’s case was closedWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, or has further questions about Etsy’s dispute resolution process, we would encourage her to reach out to our Trust team directly ( [redacted] ) Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
Etsy online retailer allowed seller [redacted] of Melbourne, Florida to use their web site to ripoff consumers like me [redacted] a French school teacher posing as a couture denim jeans designer charged $plus shipping and handling of $for skirt and then go to the flea market buys a lee jeans attached some cheap laceAnd send it to customersOn her website with etsy the skirt she advertised is nothing close to what she sell to peopleI contacted etsy admin to solve the fraudulent act to my dismay Esty admin came up with poor excuse why I should not get my money backI provided evidence of pictures to prove my case but I was ripped off
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection to our response to the Complaint dated May *, against Etsy, Inc(“Etsy”) Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesThe customer [redacted] (the “Customer”) was an Etsy member and agreed to Etsy’s Terms of Use and other site policies As stated previously, Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time” (emphasis added)The Terms further state, “Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Again, our records reflect that there is overlapping information in the Customer’s account for Etsy to consider them related to an account that was suspended for policy violationsThis includes many of the factors that the Customer described in her rejection of our responseBy her own admission, the Customer was attempting to use the same images to sell the same items from the same address using the same IP address as the shop suspended for policy violationsWhile we are in receipt of the Customer’s claim that her shop and her daughter’s shop are not related, all of the evidence, including that supplied by the Customer herself, indicate otherwiseWe will not be re-opening the Customer’s shop Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the complaint, the Customer claims that she is unable to close her Etsy account due to an outstanding balanceWhen the Customer contacted Etsy on November 2, the Customer was advised by an Etsy Administrator why the account could not be closed at the time, and how to view an itemized breakdown of her billThe Customer was also credited the amount of $due to changes in Etsy’s fee policy that were made in For more information about Etsy’s fees, the Customer can refer to our Fees Policy [redacted] In the event the Customer requires additional assistance with paying her bill and closing her account, we would encourage them to reach out to our Billing team directly ( [redacted] )We’re sorry to hear that the Customer was concerned by this balance in her accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] look at my bank statementI clearly shows I paid Etsynot a third partyI want my $back or my product that I purchased [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They keep going in circlesThey aren't saying how a product they allow others to sell is high riskNow they are making claims I was harassing someone without any specificsThis is racism pure and simpleThere is no other explanationThey did not allow the contract to be signed in good faith and stole money and are now making slanderous, not just racist, claims In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I feel that you need to assist a little more since you REMOVED this individual from your marketplace as a seller due to their unfair practices but are unwilling to assist those that made a purchase in the days prior to you suspending themHow about I send you the wrong item received and you refund me? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] l (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been deliveredThe Customer also states that they have been informed that the dispute they opened with the Seller cannot be escalated for review by Etsy for one week from opening Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer received a response from an Etsy Administrator on August [redacted] outlining our case process We apologize that the Customer is upset with this procedure, however it is our intention that the Customer and the Seller have the opportunity to work out these reports directly before Etsy intervenes Please note that this Customer’s case has been escalated for review as of today, August ** In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly ( [redacted] ) We’re sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint filed April 21st, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs Katie Mclaughlin (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use Etsy’s Terms of Use, to which the Customer agreed, state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” In the complaint the Customer states that she received a package from an Etsy seller which was damaged upon deliveryShe also states that another item she asked for from the seller arrived damaged as wellThe Customer says that she was told she would receive a refund, and requests a refund for the item she purchased Our records indicate that the Customer purchased an item from the Etsy seller ‘Etchale’, and paid via PayPal Individuals who purchase items from Etsy are able to file a case within certain time constraintsIn this case, the Customer’s ability to file a case expired on The Customer first contacted Etsy about this on At that time, a member of Etsy’s Trust and Safety Team, which handles these issues, explained that the Customer’s ability to file a case expiredWe also explained that because the Customer made this purchase via PayPal, we were unable to assist her furtherWe explained that the Customer may wish to dispute this charge with PayPal or her credit card issuer, and contact the Internet Crime Complaint Center These situations are unfortunate, but rareMost transactions on Etsy are completed without incidentThe average Etsy seller is a devoted and passionate individual who is willing to do their best to assist the Customer with any order placed in their shop.Please know that Etsy has several dedicated teams that work very hard to ensure that problematic sellers remain the exception Please also note that the item the customer purchased was from the Etsy user ‘Etchale’ who operates a shop on EtsyEtchale’ is not an Etsy employee Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute Etsy did not receive any payment from the Customer for this purchase, this was paid for via PayPal If you have any questions please contact me at [redacted] Sincerely, Danny Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed October ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in her rejection, he was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the Customer’s rejection the Customer states that Etsy has been silent regarding identifying the SKUs in questionThe Customer also states that Etsy agreed to reinstate her selling privileges after they were revoked for legal reasonsFinally, the Customer states that they wish for copies of the notices that [redacted] *** sent to Etsy Please note that our Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” ( [redacted] ) We are uncertain as to what the ‘SKUs’ in question are referring toIf the Customer is referring to the listing IDs of the listings which were removed based upon the notices sent by [redacted] ***., the Customer may find these listings in the email we sent each time listings were removed from her shopBased on our records, listings were removed from the Customer’s shop due to separate notices of infringement we receivedBecause the notices mention more than one Etsy member, for privacy reasons we cannot provide a copy of the noticeIf the Customer wishes to receive a copy of the notice, or if she has questions about the notice, she may reach out to the [redacted] ***representative that sent Etsy the noticesWhen we removed the material we provided the Customer with this contact information: [redacted] ( [redacted] ) In terms of re-instating the Customer’s selling privileges, the Customer appears to be mistaken as to why Etsy refused service to herThe Customer’s accounts were closed due to receipt of repeat notices of infringement, and for violating Etsy’s Terms of Use by continuing to open shops on Etsy after Etsy revoked the Customer’s selling privilegesThe email that the Customer provided in the attachment was an email exchange with Etsy’s Trust and Safety Team, not Etsy’s Legal Team, and it regarded a dispute over a purchase dispute between a buyer and the CustomerIt is not why Etsy refused service to the Customer A user of Etsy’s service may have multiple accounts, as the Customer didThe Customer’s account ‘ [redacted] ’ was closed due to repeat notices of infringement in August *** of At that time we explained that the Customer was not to open new shopsIf and when Etsy discovers that a member whose selling privileges have been revoked opens a new shop, we may refuse service to themThe Customer then opened a new account ‘ [redacted] ’, in violation of our Terms of UseOn September ***, Etsy’s Trust and Safety Team froze this account temporarily because of an unresolved dispute with a buyer and the CustomerAt this time Etsy was unaware that the Customer’s selling privileges had already been revoked in a separate account, and that this account was operating in violation of our Terms of Use On September ***, (days after the email exchange the Customer provided), we determined that the Customer violated Etsy’s Terms of Use by opening shops in separate accounts after her selling privileges were revoked in ‘ [redacted] ’As a result we refused service to the Customer As a result of repeat notices of infringement and violation of our Terms of Use, we made the decision to refuse service to the CustomerEtsy’s decision in this matter is final and Etsy considers this matter closed If the Customer has further questions she may wish to email [redacted] Sincerely, [redacted] ***
November**, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated November [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) did not fit properlyTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see according to our records that the Customer did not open a case on Etsy for this transactionAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemUnfortunately, the day window to open a dispute for this order has expiredIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the "response" made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response was left completely blank Etsy has apparently determined that copying and pasting the same manically illogical dribble over and over again is far too strenuous I am also disappointed with the Revdex.com for allowing this "response" to be acceptable under the Revdex.com's standards This type of behavior is what causes actual humans to become woefully pessimistic about humanity's ability to rationally function The drones of corporate greed are free to live out their meaningless existence, but please, don't drag us down with you Sincerely, [redacted]
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she did not receive an item she ordered from an Etsy sellerTo clarify, the seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operate a shop on Etsy According to our records, the Customer is eligible to open a case with Etsy’s dispute system by July *, The Customer may review our case system help page found at [redacted] for more informationOnce the eligibility to file a case expires it cannot be reinstatedShould the Customer have any questions about this process she may contact [redacted] She may also choose to contact the credit card company used for the transaction Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
April **, [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated April **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she did not receive the items she ordered from an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that the according to the tracking number the Seller provided, the package was delivered on April **, Should the Buyer continue to have any issues, she may consider opening a dispute with Etsy’s case system by May **, She may also consider opening a dispute with PayPal, which may have a different dispute filing deadline Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] [redacted] Sincerely, [redacted]
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You must keep your account information up-to-date and accurate at all times, including a valid email address.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she did not receive communication regarding the case opened by an Etsy buyer (the “Buyer”)To clarify, all communications were sent to the Customer’s provided email address, which they are responsible for maintaining and keeping up-to-date We’re sorry to hear that the Customer may not have received these communications and we would be happy to assist them moving forwardIn the event the Customer is not able to resolve this with the Buyer directly, they may contact our Trust team for more information about our dispute system Should the Customer have any questions about this process she may contact [redacted] However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I requested a more thorough review of my case and a phone call responseEtsy clearly has not thoroughly reviewed my case because they stated I did not return the pen because it did not fit in the packaging, but I clearly stated in my case with them, and provided proof from the email I received from the seller, that the reason the pen was not returned with the book was because the seller specifically told me not to send the pen back with the bookThey say I should email Trust & Safety, yet I stated in my complaint I have done that numerous times without response, which is why I requested a phone call to resolve thisThe entire purpose of my complaint with Revdex.com is because emailing Trust & Safety was futile I also asked for an explanation of why Etsy cannot require that their sellers pay return shipping, and again, Etsy did not address this request The response from Etsy is a perfect example of how I was treated when doing business with them - They gloss over the facts in an obvious hurry and end up getting the facts wrong, and then proceed to ignore direct customer requests In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
April **, To: [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated April **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “ [redacted] ”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the [redacted] states that an item she ordered from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the [redacted] purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that an Etsy [redacted] has been assisting with the dispute filed with Etsy’s case system opened on March **, The Buyer was instructed to return the item in order to receive a refund The Buyer may also consider contacting the credit card company she used to pay for this item in order to file a dispute We truly hope this matter will be resolved to the [redacted] ’s satisfactionEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I list art on my site and if there is an issue with an item the item should be suspended not the entire storeThe items in question from etsy are not specifiedMany people post on my site for me and if someone posted something we should have the right to take that down prior to just being shut downWe should get a credit to repost items etsy feels are appropriate I want my store back up and running In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
December*, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated November [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product he ordered from an Etsy seller (the “Seller”) was not delivered or refunded due to insufficient layaway paymentsTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see that the Customer did not open a case on Etsy for any of these transactionsAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemUnfortunately, the day window to open a dispute for these transactions has expiredIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You are responsible for paying all fees and applicable taxes associated with using Etsy.” Etsy’s Advertising Policies further state, “When you purchase an Ad, you understand and acknowledge that you are purchasing advertising on a cost-per-click (or “CPC”) basis and you are responsible for the payment for any clicks your Ad receivesThis means that you will be charged each time your Ad is clicked, not simply when it is displayedYou may pause an ad campaign at any time, but you will still be responsible for any charges incurred prior to pausing your campaignEtsy will not grant any refunds for charges related to clicked Ads.” In the rejection, the Customer again claims that she was charged for promoted listings that she alleges she did not authorize, and she believes this is due to a malfunction of our systemAccording to our records, the Customer enrolled in this ad campaign on August **During this enrollment, the Customer had the opportunity to read about and disable the “auto-promote” function if desired After the enrollment period, the Customer had access to information about managing promoted listings that is available here [redacted] General information about Promoted Listings is also available here: [redacted] Several e-mails were also sent to sellers that contained information on Promoted Listings campaigns, as well as information about the automatic promotion of new itemsAs mentioned previously, regardless of whether “auto-promote” is checked on or off in advanced settings, this setting would only be functional while the Promoted Listings campaign was active In previous correspondence with Etsy Administrators, the Customer claimed to have deactivated the ad campaign in OctoberHowever, it appears that the campaign was paused on each individual listing, not deactivated for her entire shopBecause the campaign was still active, and the auto-promote option was selected, the new listings were automatically promotedTo clarify, a deactivated ad campaign cannot be reactivated simply because the “Yes, promote new listings” option is checked by defaultThe campaign must be currently active in order for this function to take effectAdditionally, a campaign will not reactivate due to the addition of new listingsAs stated above, the Customer’s campaign was paused rather than deactivatedOur team is not aware of any bugs or malfunctions relating to thisIn summary, the Customer enrolled in the Promoted Listings campaign on August **Promoted Listings officially launched on September *, and it was on this date that the Customer’s campaign was activatedOn October **, the Customer paused the ad campaign for each active listing, but did not deactivate the ad campaign in her shopBecause the campaign was active, and the “auto-promote” feature was selected, the two listings that were added by the Customer on December [redacted] were automatically promotedFor this reason, the Customer was charged for the ad campaign running on these two listings from December [redacted] until it was deactivated by the Customer on January *Considering this information, we concluded that the system was functioning properlyEtsy is unable to disregard the fees incurred during the time the campaign was activeFor more information about Promoted listings, please see this article: [redacted] For more information about Etsy’s Advertising Policies, the Customer can refer to our Advertising Policy page here: [redacted] In the event the Customer has further questions about her bill, she may wish to reach out to our Billing team directly ( [redacted] ) or reply directly to the Conversation from CustomerCare in his Etsy accountWe’re sorry to hear that the Customer was concerned by these fees in her accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased a slate board with information written on it from a seller on Etsy (the “Seller”) and she was instead emailed a digital file of the same design.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on March **, the Customer opened a Not as Described case on Etsy for her orderTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Within the Etsy case system, in order to determine that an item is not-as-described, Etsy Administrators must find that there are detailed differences between the item that was received and as was described by the sellerAfter thorough review, in accordance with our Terms of Use, the Etsy Administrator determined that the file the Customer received was not materially different than the listing she purchased from, as the Seller states in their listing that the item is a printable digital fileAs such, on March **, the Customer’s case was closedWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, or has further questions about Etsy’s dispute resolution process, we would encourage her to reach out to our Trust team directly ( [redacted] ) Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
Etsy online retailer allowed seller [redacted] of Melbourne, Florida to use their web site to ripoff consumers like me [redacted] a French school teacher posing as a couture denim jeans designer charged $plus shipping and handling of $for skirt and then go to the flea market buys a lee jeans attached some cheap laceAnd send it to customersOn her website with etsy the skirt she advertised is nothing close to what she sell to peopleI contacted etsy admin to solve the fraudulent act to my dismay Esty admin came up with poor excuse why I should not get my money backI provided evidence of pictures to prove my case but I was ripped off
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection to our response to the Complaint dated May *, against Etsy, Inc(“Etsy”) Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesThe customer [redacted] (the “Customer”) was an Etsy member and agreed to Etsy’s Terms of Use and other site policies As stated previously, Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time” (emphasis added)The Terms further state, “Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Again, our records reflect that there is overlapping information in the Customer’s account for Etsy to consider them related to an account that was suspended for policy violationsThis includes many of the factors that the Customer described in her rejection of our responseBy her own admission, the Customer was attempting to use the same images to sell the same items from the same address using the same IP address as the shop suspended for policy violationsWhile we are in receipt of the Customer’s claim that her shop and her daughter’s shop are not related, all of the evidence, including that supplied by the Customer herself, indicate otherwiseWe will not be re-opening the Customer’s shop Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the complaint, the Customer claims that she is unable to close her Etsy account due to an outstanding balanceWhen the Customer contacted Etsy on November 2, the Customer was advised by an Etsy Administrator why the account could not be closed at the time, and how to view an itemized breakdown of her billThe Customer was also credited the amount of $due to changes in Etsy’s fee policy that were made in For more information about Etsy’s fees, the Customer can refer to our Fees Policy [redacted] In the event the Customer requires additional assistance with paying her bill and closing her account, we would encourage them to reach out to our Billing team directly ( [redacted] )We’re sorry to hear that the Customer was concerned by this balance in her accountHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] look at my bank statementI clearly shows I paid Etsynot a third partyI want my $back or my product that I purchased [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They keep going in circlesThey aren't saying how a product they allow others to sell is high riskNow they are making claims I was harassing someone without any specificsThis is racism pure and simpleThere is no other explanationThey did not allow the contract to be signed in good faith and stole money and are now making slanderous, not just racist, claims In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I feel that you need to assist a little more since you REMOVED this individual from your marketplace as a seller due to their unfair practices but are unwilling to assist those that made a purchase in the days prior to you suspending themHow about I send you the wrong item received and you refund me? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] l (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been deliveredThe Customer also states that they have been informed that the dispute they opened with the Seller cannot be escalated for review by Etsy for one week from opening Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer received a response from an Etsy Administrator on August [redacted] outlining our case process We apologize that the Customer is upset with this procedure, however it is our intention that the Customer and the Seller have the opportunity to work out these reports directly before Etsy intervenes Please note that this Customer’s case has been escalated for review as of today, August ** In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly ( [redacted] ) We’re sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint filed April 21st, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs Katie Mclaughlin (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use Etsy’s Terms of Use, to which the Customer agreed, state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” In the complaint the Customer states that she received a package from an Etsy seller which was damaged upon deliveryShe also states that another item she asked for from the seller arrived damaged as wellThe Customer says that she was told she would receive a refund, and requests a refund for the item she purchased Our records indicate that the Customer purchased an item from the Etsy seller ‘Etchale’, and paid via PayPal Individuals who purchase items from Etsy are able to file a case within certain time constraintsIn this case, the Customer’s ability to file a case expired on The Customer first contacted Etsy about this on At that time, a member of Etsy’s Trust and Safety Team, which handles these issues, explained that the Customer’s ability to file a case expiredWe also explained that because the Customer made this purchase via PayPal, we were unable to assist her furtherWe explained that the Customer may wish to dispute this charge with PayPal or her credit card issuer, and contact the Internet Crime Complaint Center These situations are unfortunate, but rareMost transactions on Etsy are completed without incidentThe average Etsy seller is a devoted and passionate individual who is willing to do their best to assist the Customer with any order placed in their shop.Please know that Etsy has several dedicated teams that work very hard to ensure that problematic sellers remain the exception Please also note that the item the customer purchased was from the Etsy user ‘Etchale’ who operates a shop on EtsyEtchale’ is not an Etsy employee Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute Etsy did not receive any payment from the Customer for this purchase, this was paid for via PayPal If you have any questions please contact me at [redacted] Sincerely, Danny Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed October ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in her rejection, he was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the Customer’s rejection the Customer states that Etsy has been silent regarding identifying the SKUs in questionThe Customer also states that Etsy agreed to reinstate her selling privileges after they were revoked for legal reasonsFinally, the Customer states that they wish for copies of the notices that [redacted] *** sent to Etsy Please note that our Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” ( [redacted] ) We are uncertain as to what the ‘SKUs’ in question are referring toIf the Customer is referring to the listing IDs of the listings which were removed based upon the notices sent by [redacted] ***., the Customer may find these listings in the email we sent each time listings were removed from her shopBased on our records, listings were removed from the Customer’s shop due to separate notices of infringement we receivedBecause the notices mention more than one Etsy member, for privacy reasons we cannot provide a copy of the noticeIf the Customer wishes to receive a copy of the notice, or if she has questions about the notice, she may reach out to the [redacted] ***representative that sent Etsy the noticesWhen we removed the material we provided the Customer with this contact information: [redacted] ( [redacted] ) In terms of re-instating the Customer’s selling privileges, the Customer appears to be mistaken as to why Etsy refused service to herThe Customer’s accounts were closed due to receipt of repeat notices of infringement, and for violating Etsy’s Terms of Use by continuing to open shops on Etsy after Etsy revoked the Customer’s selling privilegesThe email that the Customer provided in the attachment was an email exchange with Etsy’s Trust and Safety Team, not Etsy’s Legal Team, and it regarded a dispute over a purchase dispute between a buyer and the CustomerIt is not why Etsy refused service to the Customer A user of Etsy’s service may have multiple accounts, as the Customer didThe Customer’s account ‘ [redacted] ’ was closed due to repeat notices of infringement in August *** of At that time we explained that the Customer was not to open new shopsIf and when Etsy discovers that a member whose selling privileges have been revoked opens a new shop, we may refuse service to themThe Customer then opened a new account ‘ [redacted] ’, in violation of our Terms of UseOn September ***, Etsy’s Trust and Safety Team froze this account temporarily because of an unresolved dispute with a buyer and the CustomerAt this time Etsy was unaware that the Customer’s selling privileges had already been revoked in a separate account, and that this account was operating in violation of our Terms of Use On September ***, (days after the email exchange the Customer provided), we determined that the Customer violated Etsy’s Terms of Use by opening shops in separate accounts after her selling privileges were revoked in ‘ [redacted] ’As a result we refused service to the Customer As a result of repeat notices of infringement and violation of our Terms of Use, we made the decision to refuse service to the CustomerEtsy’s decision in this matter is final and Etsy considers this matter closed If the Customer has further questions she may wish to email [redacted] Sincerely, [redacted] ***
November**, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated November [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) did not fit properlyTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy I see according to our records that the Customer did not open a case on Etsy for this transactionAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemUnfortunately, the day window to open a dispute for this order has expiredIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the "response" made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response was left completely blank Etsy has apparently determined that copying and pasting the same manically illogical dribble over and over again is far too strenuous I am also disappointed with the Revdex.com for allowing this "response" to be acceptable under the Revdex.com's standards This type of behavior is what causes actual humans to become woefully pessimistic about humanity's ability to rationally function The drones of corporate greed are free to live out their meaningless existence, but please, don't drag us down with you Sincerely, [redacted]