I really liked an item and wanted to buy it For days I tried to use their payment process, [redacted] , but it was not working You can not contact Etsy The email that I sent, asking for help, was answered with the suggestion to “contact the seller” I did and after days, agreed to send a Money Order to the seller You can guess the rest of the story The seller took the $377.00, cancelled his Etsy account and his cell phone number Etsy said they couldn’t help me because I had not used [redacted] …..but Etsy, I tried for days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money It has been reported to the police There is no support for the buyer Beware!
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com In the event the Customer does not receive their order or a refund from the Seller, we would encourage them to open a case on Etsy to resolve this directly with the Seller To clarify, Etsy’s case system allows for buyers and sellers on the site to resolve disputes directly We ask that the Customer please keep in mind that case eligibility for this order expires on September **, If the Customer would like to file a case for this order on Etsy, they will need to do so before that date Should the Customer need assistance opening a case, we ask that they reach out to our Trust team directly ( [redacted] ) and we'll be happy to help We’re sorry to hear that the Customer’s experience with this Seller has been a disappointing oneHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that they are disappointed in Etsy’s handling of their not as described report for an order they placed with an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy Please note that the Customer was assisted through Etsy’s case process, which was voided by their report to their bank that their order was fraudulent Currently, the chargeback review process is still in progressWe recommend that the Customer contact their bank to get the most up to date information on the progress of the dispute In the event the Customer has any further questions about this, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because Etsy is the platform the seller utilized and the seller instructed the buyer to misrepresent the value of the item being returned, which is against domestic and international laws, of which breaches Etsy's Terms of Use Therefore, the value the buyer is able to retrieve upon filing a complaint with USPS is limited solely to the return shipping charges and the undervalued amount, of which is a fraction of the item's value In all, this transaction now leads the buyer with a fraction of the total item's value, and without the item itself Sincerely, [redacted]
April **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that the original product and an altered replacement product she received from an Etsy seller (the “Seller”) was not as describedThe Customer asks why this case is no longer eligible for mediation, and why an altered item is unable to be compared to the original itemAs previously mentioned, the replacement item that the Customer received was alteredAs such, this transaction is no longer eligible for mediation through Etsy’s case system in accordance with Etsy’s transaction eligibility guidelinesThese guidelines state that items that have been altered, used, worn or washed after receiving are no longer eligible for the case systemIt’s unfortunate that the altered item once again does not meet the Customer’s expectations, however because the original item was not officially determined to be not-as-described by Etsy before the Customer returned it to the seller, we’re unable to force the seller to provide a second replacement or a refundEtsy does not mediate replacement agreements of this natureHad the Customer waited to send the original item back to the seller until after Etsy made a determination that the original item was indeed significantly different from the seller’s original listing, we might have been able to continue to mediate the situation through the case systemOnce again, we must ask that the Customer continue to work with the Seller directly about the desired resolutionIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer alleges that she was advised by an Etsy Administrator that her account would be reopened after several outstanding issues in her account had been addressed The Etsy Administrators assisting the Customer at various times advised her that once the outstanding issues in her account were addressed, the Customer’s account status would be reviewedHowever, the Customer was at no time advised that her account would be reopened Due to the high volume of policy violations in the Customer’s account, we determined that Etsy must refuse service to the Customer in order to protect the integrity of our marketplaceUnfortunately, reinstatement of the Customer’s account is not possibleWe consider many factors when making these difficult decisions, and, in accordance with our policies stated above, Etsy may refuse service to anyone, for any reason, at any time Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims her account was suspended without violating our policies and without proper noticeOur records show that because of policy violations, another Etsy account that the Customer holds was suspendedAs a result, the accounts the Customer is referencing were suspended as well The Customer’s accounts were suspended for not resolving an open chargeback and for listing non-qualifying items for sale in one or more related accounts The Customer was contacted on May [redacted] **, and [redacted] in regards to the action being taken and what would be required to resolve these concerns We do not make the decision to suspend service without great consideration, but a history of transgressions on the Customer’s account has brought us to the conclusion that our relationship must now come to a closeWe are not able to reconsider the Customer’s account status at this time Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Correct, I knew when I placed my order that if anything should happen, I was to contact the seller The problem, is that the seller never replied to any correspondence And when you go to look at her return policy, or anything else about her shop, you find that the shop has been removed All you are able to see is comments from other people, some happy, most quite upset Seems to me that if Etsy is going to shut one of their shops down, they could at least contact the people with pending orders and advise that there is an issue A simple email would have been sufficient All I'm looking for is to recover my $ Thanks for your assistance! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims that due to overlapping information with another account, her account was suspended without violating our policies Our records show that because of policy violations in a related account, the account the Customer is referencing was suspended as wellOur Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy." The violations in the related account have since been resolved, and the account the Customer is referencing was reinstated on October ** The Customer also claimed that the determination that these accounts were related violated her privacyThe Customer may find the information Etsy has on file in our Privacy Policies, available at [redacted] In order to protect the integrity of our internal processes, we cannot disclose more information at this time, but we do not make the decision to suspend an account without great considerationIn the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy To clarify, Etsy is a marketplace made of individual Sellers with their own return policies, and Etsy is unable to mediate returns or partial refunds However, if the Customer believes that the item they received doesn’t match what the Seller described, they may open a caseThe Etsy Case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeIf the Customer does not formally file a case, Etsy cannot intervene We ask that the Customer please keep in mind that case eligibility for this order expires on October *, If the Customer would like to file a case for this order on Etsy, they will need to do so before that date In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will never accept a accusation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
s [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the necklace they received from a seller on Etsy (the “Seller”) was not of the quality that they were expecting, and may have differed from the listing description that they purchased from.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeUnfortunately, as previously advised by an Etsy Administrator, the day window to open a dispute for this order has expiredAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemOnce the eligibility to file a case has expired, it can not be reinstated In the complaint, the Customer has also stated that they wish to leave a public review for this transactionUnfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires days after the estimated delivery date and can not be reinstatedIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, Carly Etsy, Inc
class="Apple-tab-span"> [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed October *, against Etsy, Inc(“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policiesIn the complaint, the Customer states that he received fraudulent notices of intellectual property infringement his account was closed, and that he received no communication from Etsy as to why this happenedThis is incorrectHe requests a response to his questionsEtsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ( [redacted] )Etsy received many notices of infringement citing the Customer’s shop, “ [redacted] ,” and each time we received a notice Etsy informed him that repeat notices of infringement could result in the termination of shop and/or account privilegesOn September *, 2013, Etsy revoked that account’s selling privilegesEtsy also informed the Customer that opening a new account would result in the permanent revocation of all account privilegesEtsy’s Terms of Use also state that Etsy may terminate an account (and any related accounts) at any time, for any reason, and without advance notice ( [redacted] )Etsy terminated the Customer’s account privileges for the shop “ [redacted] ,” on September **, when it came to our attention that the Customer violated Etsy’s policies by opening this account after the first was closedEtsy’s decision to revoke the Customer’s account privileges is final and permanentWe communicated this to the Customer on September **, In our communication with the Customer we also explained that the two accounts shared sufficient information for us to consider them related Due to the Customer’s violation of our policies by opening a new account after he had been refused services, Etsy will not reinstate the Customer’s account privileges Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection to our response to the Complaint filed October ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ As stated previously, Etsy’s Terms of Use state, “Etsy may act expeditiously to respond to a proper notice [of intellectual property infringement by (1) removing or disabling access to material claimed to be subject of infringing activity; and (2) removing and discontinuing service to repeat offenders.” ( [redacted] )Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” ( [redacted] )Etsy refused service to the Customer permanently due to multiple policy violationsThe Customer and her attorney may wish to reach out to the complaining parties directly with their concerns regarding the infringement claims If the Customer has any questions she may wish to contact [redacted] Etsy considers this matter closed Sincerely, [redacted] Etsy, Inc
I bought a necklace on EtsyThere was no way to contact the owner when I realized that Etsy had automatically used my billing as my shipping address Finally, when the owner called to let me know that my order had returned, I gave her the correct shipping addressI never got my order I sent a complaint to Etsy months ago and Etsy has never replied I will go to my bank and have them dispute this order, but I am disappointed in EtsyI will never use this website again
Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is an online venue to buy and sell all things handmadeTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies The Customer [redacted] is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use specifies that Etsy “cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also states “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.” In the complaint, the Customer indicates that they ordered items and expected them to be delivered in one week, which appears to be based on confusion regarding shipping/delivery time and processing/lead timeMy research indicates that the vendor the Customer ordered from was “braggingbags.” The seller “braggingbags” (the “Seller”) is not an employee of Etsy, but rather a person who operates a shop on Etsy Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute Transactions on Etsy occur directly between a buyer and seller The Customer filed a Non Delivery case for this transaction through Etsy on March *, It appears that the Seller issued a full refund for $on March *, 2014, and the case was closed If the Customer needs further clarification about this process, she should contact Etsy at [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
July **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.comAs previously mentioned, Etsy does not have access to the funds submitted for this transaction via [redacted] However, according to our records, the Seller has indicated that a full refund was issued to the Customer via [redacted] on July **As such, Etsy has closed the case filed by the CustomerCases close automatically when a refund is made, as it is proof of a resolution per Etsy’s policiesFor assistance locating this refund, we recommend that the Customer contact [redacted] directly for help because their services are separate from Etsy’sI’ve included [redacted] ’s contact information below for the Customer’s convenience: [redacted] Help Center: [redacted] Contact [redacted] # ###-###-#### (US), ###-###-#### (if calling from outside the US) Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, Carly Etsy, Inc
I ordered a pair of Nike Pink Hiraches shoes and paid $for them from Etsy for my daughter as a Christmas present in early December I received them two weeks after Christmas and they appeared spray painted pink as you could see the paint on the inside of the shoe and on the laces My daughter still loved them and wore them for hour when the paint on the plastic band around the back of the shoe started falling off The top of the shoe on the toe box began discoloring When I contact Etsy about it, they said it was wear and tear wanted a full refund and they refused and said it could be fixed I am sending the shoes back tomorrow morning and I still demand full refund but they want to "fix" them Perhaps they'll spray paint them again, I don't know but I will NEVER use Etsy again This is the second disappointment with them! I have pictures if you want to see the painted shoe
December **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” Additionally, Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the rejection, the Customer claims that their account was suspended due to an unresolved caseThe Customer also claims that the returned item was not received by the Customer in its entiretyPlease note, there is no monthly fee for selling on EtsyEtsy sellers only incur additional fees if they add new listings, renew listings, begin a Promoted Listings campaign, make a sale, or purchase shipping labels on EtsyNone of these options are available to members with suspended accountsFor more information regarding Etsy’s fees, the Customer may wish to visit our help [redacted] According to our records, a not-as-described case was opened against the Customer on June **, The Etsy Administrator mediating this case determined that the item sold by the Customer was significantly not as described, and the Customer would need to accept a return and issue a full refund to the other party involved in the caseProof that the items were sent back to the Seller was posted to the case log on July **, The Customer claims in the Complaint that the return shipment they received was not in the same condition in which it was sent to the buyer, and further claims that they did not receive the entire order in its entiretyWe note that the Customer did not make this claim about the return shipment while the dispute case was still ongoing in July As it is now over a year later, we are no longer able to assist the Customer or the buyer with that part of the Customer’s ComplaintAccording to our records at the time, the items were shown to be returned to the Customer, and the Customer did not fulfill the refundAs a result, Etsy suspended their account privilegesThe total amount needing to be refunded by the Customer to this buyer is $USDAs of today, December **, 2014, the Customer has not provided proof that this refund has been issuedThis case will remain open until this proof of refund is receivedThe Customer’s account will remain open, but suspended, until this case is resolved, and the $overdue Etsy bill balance paidOn June **, 2014, the Customer received a detailed explanation about why their account will not be closed, or fully reinstated, until their overdue balance is paid and the Customer has resolved the case opened against their shopIf the Customer wishes to view an itemized breakdown of their bill, including all fees incurred and payments made, they may go to [redacted] ***On the left, choose to view activity for any of the last monthsOr, to view previous statements, click " [redacted] ." In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ( [redacted] )We’re sorry to hear that the Customer’s transaction with a buyer did not go as plannedWe do not make the decision to suspend an account without great considerationIn the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
I really liked an item and wanted to buy it For days I tried to use their payment process, [redacted] , but it was not working You can not contact Etsy The email that I sent, asking for help, was answered with the suggestion to “contact the seller” I did and after days, agreed to send a Money Order to the seller You can guess the rest of the story The seller took the $377.00, cancelled his Etsy account and his cell phone number Etsy said they couldn’t help me because I had not used [redacted] …..but Etsy, I tried for days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money It has been reported to the police There is no support for the buyer Beware!
The Customer has been fully refunded for their purchase by the Seller. Would it be possible to close the complaint? Thanks very much, - [redacted]
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com In the event the Customer does not receive their order or a refund from the Seller, we would encourage them to open a case on Etsy to resolve this directly with the Seller To clarify, Etsy’s case system allows for buyers and sellers on the site to resolve disputes directly We ask that the Customer please keep in mind that case eligibility for this order expires on September **, If the Customer would like to file a case for this order on Etsy, they will need to do so before that date Should the Customer need assistance opening a case, we ask that they reach out to our Trust team directly ( [redacted] ) and we'll be happy to help We’re sorry to hear that the Customer’s experience with this Seller has been a disappointing oneHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that they are disappointed in Etsy’s handling of their not as described report for an order they placed with an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy Please note that the Customer was assisted through Etsy’s case process, which was voided by their report to their bank that their order was fraudulent Currently, the chargeback review process is still in progressWe recommend that the Customer contact their bank to get the most up to date information on the progress of the dispute In the event the Customer has any further questions about this, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Because Etsy is the platform the seller utilized and the seller instructed the buyer to misrepresent the value of the item being returned, which is against domestic and international laws, of which breaches Etsy's Terms of Use Therefore, the value the buyer is able to retrieve upon filing a complaint with USPS is limited solely to the return shipping charges and the undervalued amount, of which is a fraction of the item's value In all, this transaction now leads the buyer with a fraction of the total item's value, and without the item itself Sincerely, [redacted]
April **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that the original product and an altered replacement product she received from an Etsy seller (the “Seller”) was not as describedThe Customer asks why this case is no longer eligible for mediation, and why an altered item is unable to be compared to the original itemAs previously mentioned, the replacement item that the Customer received was alteredAs such, this transaction is no longer eligible for mediation through Etsy’s case system in accordance with Etsy’s transaction eligibility guidelinesThese guidelines state that items that have been altered, used, worn or washed after receiving are no longer eligible for the case systemIt’s unfortunate that the altered item once again does not meet the Customer’s expectations, however because the original item was not officially determined to be not-as-described by Etsy before the Customer returned it to the seller, we’re unable to force the seller to provide a second replacement or a refundEtsy does not mediate replacement agreements of this natureHad the Customer waited to send the original item back to the seller until after Etsy made a determination that the original item was indeed significantly different from the seller’s original listing, we might have been able to continue to mediate the situation through the case systemOnce again, we must ask that the Customer continue to work with the Seller directly about the desired resolutionIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer alleges that she was advised by an Etsy Administrator that her account would be reopened after several outstanding issues in her account had been addressed The Etsy Administrators assisting the Customer at various times advised her that once the outstanding issues in her account were addressed, the Customer’s account status would be reviewedHowever, the Customer was at no time advised that her account would be reopened Due to the high volume of policy violations in the Customer’s account, we determined that Etsy must refuse service to the Customer in order to protect the integrity of our marketplaceUnfortunately, reinstatement of the Customer’s account is not possibleWe consider many factors when making these difficult decisions, and, in accordance with our policies stated above, Etsy may refuse service to anyone, for any reason, at any time Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims her account was suspended without violating our policies and without proper noticeOur records show that because of policy violations, another Etsy account that the Customer holds was suspendedAs a result, the accounts the Customer is referencing were suspended as well The Customer’s accounts were suspended for not resolving an open chargeback and for listing non-qualifying items for sale in one or more related accounts The Customer was contacted on May [redacted] **, and [redacted] in regards to the action being taken and what would be required to resolve these concerns We do not make the decision to suspend service without great consideration, but a history of transgressions on the Customer’s account has brought us to the conclusion that our relationship must now come to a closeWe are not able to reconsider the Customer’s account status at this time Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Correct, I knew when I placed my order that if anything should happen, I was to contact the seller The problem, is that the seller never replied to any correspondence And when you go to look at her return policy, or anything else about her shop, you find that the shop has been removed All you are able to see is comments from other people, some happy, most quite upset Seems to me that if Etsy is going to shut one of their shops down, they could at least contact the people with pending orders and advise that there is an issue A simple email would have been sufficient All I'm looking for is to recover my $ Thanks for your assistance! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims that due to overlapping information with another account, her account was suspended without violating our policies Our records show that because of policy violations in a related account, the account the Customer is referencing was suspended as wellOur Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy." The violations in the related account have since been resolved, and the account the Customer is referencing was reinstated on October ** The Customer also claimed that the determination that these accounts were related violated her privacyThe Customer may find the information Etsy has on file in our Privacy Policies, available at [redacted] In order to protect the integrity of our internal processes, we cannot disclose more information at this time, but we do not make the decision to suspend an account without great considerationIn the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy To clarify, Etsy is a marketplace made of individual Sellers with their own return policies, and Etsy is unable to mediate returns or partial refunds However, if the Customer believes that the item they received doesn’t match what the Seller described, they may open a caseThe Etsy Case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeIf the Customer does not formally file a case, Etsy cannot intervene We ask that the Customer please keep in mind that case eligibility for this order expires on October *, If the Customer would like to file a case for this order on Etsy, they will need to do so before that date In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will never accept a accusation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
s [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the necklace they received from a seller on Etsy (the “Seller”) was not of the quality that they were expecting, and may have differed from the listing description that they purchased from.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transactionTo clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the disputeUnfortunately, as previously advised by an Etsy Administrator, the day window to open a dispute for this order has expiredAs a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute systemOnce the eligibility to file a case has expired, it can not be reinstated In the complaint, the Customer has also stated that they wish to leave a public review for this transactionUnfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires days after the estimated delivery date and can not be reinstatedIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, Carly Etsy, Inc
class="Apple-tab-span"> [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed October *, against Etsy, Inc(“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policiesIn the complaint, the Customer states that he received fraudulent notices of intellectual property infringement his account was closed, and that he received no communication from Etsy as to why this happenedThis is incorrectHe requests a response to his questionsEtsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ( [redacted] )Etsy received many notices of infringement citing the Customer’s shop, “ [redacted] ,” and each time we received a notice Etsy informed him that repeat notices of infringement could result in the termination of shop and/or account privilegesOn September *, 2013, Etsy revoked that account’s selling privilegesEtsy also informed the Customer that opening a new account would result in the permanent revocation of all account privilegesEtsy’s Terms of Use also state that Etsy may terminate an account (and any related accounts) at any time, for any reason, and without advance notice ( [redacted] )Etsy terminated the Customer’s account privileges for the shop “ [redacted] ,” on September **, when it came to our attention that the Customer violated Etsy’s policies by opening this account after the first was closedEtsy’s decision to revoke the Customer’s account privileges is final and permanentWe communicated this to the Customer on September **, In our communication with the Customer we also explained that the two accounts shared sufficient information for us to consider them related Due to the Customer’s violation of our policies by opening a new account after he had been refused services, Etsy will not reinstate the Customer’s account privileges Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection to our response to the Complaint filed October ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ As stated previously, Etsy’s Terms of Use state, “Etsy may act expeditiously to respond to a proper notice [of intellectual property infringement by (1) removing or disabling access to material claimed to be subject of infringing activity; and (2) removing and discontinuing service to repeat offenders.” ( [redacted] )Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” ( [redacted] )Etsy refused service to the Customer permanently due to multiple policy violationsThe Customer and her attorney may wish to reach out to the complaining parties directly with their concerns regarding the infringement claims If the Customer has any questions she may wish to contact [redacted] Etsy considers this matter closed Sincerely, [redacted] Etsy, Inc
I bought a necklace on EtsyThere was no way to contact the owner when I realized that Etsy had automatically used my billing as my shipping address Finally, when the owner called to let me know that my order had returned, I gave her the correct shipping addressI never got my order I sent a complaint to Etsy months ago and Etsy has never replied I will go to my bank and have them dispute this order, but I am disappointed in EtsyI will never use this website again
Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is an online venue to buy and sell all things handmadeTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies The Customer [redacted] is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use specifies that Etsy “cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also states “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.” In the complaint, the Customer indicates that they ordered items and expected them to be delivered in one week, which appears to be based on confusion regarding shipping/delivery time and processing/lead timeMy research indicates that the vendor the Customer ordered from was “braggingbags.” The seller “braggingbags” (the “Seller”) is not an employee of Etsy, but rather a person who operates a shop on Etsy Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute Transactions on Etsy occur directly between a buyer and seller The Customer filed a Non Delivery case for this transaction through Etsy on March *, It appears that the Seller issued a full refund for $on March *, 2014, and the case was closed If the Customer needs further clarification about this process, she should contact Etsy at [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
July **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.comAs previously mentioned, Etsy does not have access to the funds submitted for this transaction via [redacted] However, according to our records, the Seller has indicated that a full refund was issued to the Customer via [redacted] on July **As such, Etsy has closed the case filed by the CustomerCases close automatically when a refund is made, as it is proof of a resolution per Etsy’s policiesFor assistance locating this refund, we recommend that the Customer contact [redacted] directly for help because their services are separate from Etsy’sI’ve included [redacted] ’s contact information below for the Customer’s convenience: [redacted] Help Center: [redacted] Contact [redacted] # ###-###-#### (US), ###-###-#### (if calling from outside the US) Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, Carly Etsy, Inc
I ordered a pair of Nike Pink Hiraches shoes and paid $for them from Etsy for my daughter as a Christmas present in early December I received them two weeks after Christmas and they appeared spray painted pink as you could see the paint on the inside of the shoe and on the laces My daughter still loved them and wore them for hour when the paint on the plastic band around the back of the shoe started falling off The top of the shoe on the toe box began discoloring When I contact Etsy about it, they said it was wear and tear wanted a full refund and they refused and said it could be fixed I am sending the shoes back tomorrow morning and I still demand full refund but they want to "fix" them Perhaps they'll spray paint them again, I don't know but I will NEVER use Etsy again This is the second disappointment with them! I have pictures if you want to see the painted shoe
December **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated December *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” Additionally, Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the rejection, the Customer claims that their account was suspended due to an unresolved caseThe Customer also claims that the returned item was not received by the Customer in its entiretyPlease note, there is no monthly fee for selling on EtsyEtsy sellers only incur additional fees if they add new listings, renew listings, begin a Promoted Listings campaign, make a sale, or purchase shipping labels on EtsyNone of these options are available to members with suspended accountsFor more information regarding Etsy’s fees, the Customer may wish to visit our help [redacted] According to our records, a not-as-described case was opened against the Customer on June **, The Etsy Administrator mediating this case determined that the item sold by the Customer was significantly not as described, and the Customer would need to accept a return and issue a full refund to the other party involved in the caseProof that the items were sent back to the Seller was posted to the case log on July **, The Customer claims in the Complaint that the return shipment they received was not in the same condition in which it was sent to the buyer, and further claims that they did not receive the entire order in its entiretyWe note that the Customer did not make this claim about the return shipment while the dispute case was still ongoing in July As it is now over a year later, we are no longer able to assist the Customer or the buyer with that part of the Customer’s ComplaintAccording to our records at the time, the items were shown to be returned to the Customer, and the Customer did not fulfill the refundAs a result, Etsy suspended their account privilegesThe total amount needing to be refunded by the Customer to this buyer is $USDAs of today, December **, 2014, the Customer has not provided proof that this refund has been issuedThis case will remain open until this proof of refund is receivedThe Customer’s account will remain open, but suspended, until this case is resolved, and the $overdue Etsy bill balance paidOn June **, 2014, the Customer received a detailed explanation about why their account will not be closed, or fully reinstated, until their overdue balance is paid and the Customer has resolved the case opened against their shopIf the Customer wishes to view an itemized breakdown of their bill, including all fees incurred and payments made, they may go to [redacted] ***On the left, choose to view activity for any of the last monthsOr, to view previous statements, click " [redacted] ." In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ( [redacted] )We’re sorry to hear that the Customer’s transaction with a buyer did not go as plannedWe do not make the decision to suspend an account without great considerationIn the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc