[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use In the rejection, the Customer states that she has not received a refund regarding the unknown charge to her credit card Our records show that the Customer has received communications about this charge on August ***, 2016, August ***, and August ***, in regards to their refund On August ***, 2016, an Etsy Administrator notified the Customer with confirmation of the refund being issued and noted the timeframe in which the Customer can expect her refund to be processed by her credit card company The Customer should expect a refund within 2-business days as of August **, We are sorry to hear that the Customer has not received this refund as of todayHowever, she should be receiving this refund within the next few days Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, Greg Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My shop name is : [redacted] My complaint is that I am being/have been charged for a seller's account when my selling privileges have been revoked I would like to see a monthly breakdown of the charges as well a total I would also like to see a monthly breakdown of which months I was eligible to sell and had active listings I am completely willing to pay the amounts for the months in which I had active listings Finally, depending on the total of the bill (even for the months in which I was unfairly charged), I would be willing to pay the total if my selling privileges are re-instated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]If that is the stand of Etsy than they should take down all of the other exact listing that are Dust bagsThey also should refund my money that they took or is this another racket of this company They are discriminating against me if they follow there guide lines than everyone should , Maybe I should have just sold off line to a buyer cutting them out I followed there guide linesEsty puts out guide lines and does not even follow them themselvesAs stated themselves these are unique items they can't prove that they are not [redacted] Esty should get off the soap box they have no ethics In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
May 9th, To: The Revdex.com East 33rd Street – 12th Floor New York, NY Via Email: [email protected] Re: Case # [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the response May 7th, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in her complaint, she was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the Customer’s complaint, the customer states that she was never received information from Etsy Admin, including Admin ***, regarding notices of infringementThe Customer also states that Etsy should have responded to [email protected] The Etsy Terms of Use to which the Customer agreed state, “Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email address.” The email address associated with the Customer’s account is [email protected] The Customer did not update her email, and thus we sent notices to the email associated with the Customer’s accountThe Customer is responsible for keeping an up-to-date email address at all times In terms of contacting Etsy Admin ***, the Customer responded to this Admin’s messages via Convos, Etsy’s messaging serviceThe Convos sent by [redacted] to the Customer’s account stipulate, “NOTE: this Convo is for notification purposes onlyDue to the volume of Convos, I'm unable to respond to your replies via ConvoPlease reach out to [email protected] with any questions.” Etsy’s policies state “Etsy may act expeditiously to respond to a proper notice [of infringement] by” “(2) removing and discontinuing service to repeat offenders.” This includes all accounts Etsy determines a member may be associated with As a result of repeat notices of infringement, we made the difficult decision to refuse service to the CustomerEtsy’s decision in this matter is final If the Customer has further questions she may wish to email [email protected] Sincerely, Danny Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed July ***, against Etsy, Inc(“Etsy”) Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the complaint, the Customer states that their Etsy account was suspended for violating Etsy’s policiesThe Customer requests a refund and to re-open the Customer’s store Etsy’s Terms of Use, to which the Customer agreed, state that certain material is prohibited for sale on Etsy ( [redacted] )This includes: - Items with a carburetor- Slides and/or items with a slide- All bongs- All bubblers- Steamrollers- Oil domes and dabbers- Hash skillets- Vaporizers- Ash catchers- Roach clips- Any otherwise qualifying item presented as drug paraphernalia On July *** the Customer called Etsy Support who informed the Customer that she is unable to sell this type of material on Etsy’s platform If the Customer has questions about re-opening her shop, she may email Etsy’s Trust and Safety Team at [redacted] Etsy will work with the Customer to the extent possible Please also note that Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” If you have any questions regarding this complaint please contact me at [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The ads that Etsy is speaking of were NOT restarted by us on 1214, and DID NOT authorize the ads to run againCoincidentally, the ads (promoted listings per Etsy's terms) restarted after we changed our shop name from oldacres to HappyTreesHandmade, and the promoted listings ads budget was mysteriously increased from $per day to $per day We would NEVER set a daily budget that high, we are a very small operation and do not even spend more than $- $per year on all forms of advertising; no less the potential to rack up $in ad fees for just one venue in one month We informed Etsy of this and even asked them to review our history of paid advertisements with them, showing that we rarely even spend more than $or $on ads over a quarterly period All they keep doing is restating their written "policies", without any offer to assist us with this matter We can read, we know what their policies state, but, when something like this happens with advertising that is not authorized by an upstanding Etsy member, we would expect better treatment and a better resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In response to Etsy: You have not sufficiently resolved this issue You make the point that I was to contact my credit card company, implying that I have some contractual agreement with the issuer of my gift card I do not It is a gift card, purchased at [redacted] I did contact the issuer (Incomm) and filed a fraud charge Second, you imply that I have agreed to your terms of service and privacy policy because I have an account with you The fraudulent use of my gift card did not take place with my Etsy account The thief used their own account to purchase goods with my stolen money, your policy has no grounds in this case I have asked that YOU (ETSY) contact the seller to inform them of the theft and fraud so that they may attempt to refund the card which you have so far refused to do, standing behind your policy, which again, has no bearing here Fraudulent activity has taken place within your marketplacem which at the end of the day is like ***, a place for buyers and sellers to to exchange goods [redacted] at a minimum attempts to correct the fraud that occurs in order to protect those who use their services You cannot say the same You have so far dodged any effort to correct fraudulent activity which I have been the victim of I have lost $of my money and I have no goods, services, or product to show for it other than your attempt to do NOTHING about it This activity took place through your "marketplace" and it is your job to make it right You (ETSY) must therefore do more to correct this situation and secure a refund for me because it was your site that allowed the laundering of my stolen money to take place ETSY makes every effort to be as unhelpful as possible, from hiding behind a policy to not publishing a direct number in which to contact your customer service - instead requesting that the individual be called by the company and the request can only be made on specific days and times Stop with your rhetoric and HELP me - actually do something to address the situation and to right a wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already reached out to the resolution team and they claim they can not help that it is up to the buyer to refund the money, which she is refusing to do and yet I have nothing for my $i gave herIts horrible that they let sellers on their site do thisI explained to the buyer I could not download what she is telling me to downlaod from my cell phone which is how I contacted her several times and what I do everything on I dont have a computer to download what she claims she sent meSo she and etsy have my hard earned money and I have nothing for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesKatherine Miller (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the rejection, the Customer restates that she believes the product she received from a seller on Etsy (the “Seller”) was not as described, and asks that Etsy assist her in receiving a refund for this orderAs previously mentioned, after detailed examination of the evidence the Customer provided in the case log in comparison to what was listed by the Seller, Etsy did not find that there were material differences between the product listed and the product receivedAs such, Etsy was unable to mediate this issue through the case systemBecause Etsy is a venue, it is up to the Seller to decide whether offering a refund is within their Shop Policies in these circumstancesOutside of our case system, Etsy is unable to force a resolution for these types of issues.While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation.Should the Customer have additional questions about this determination, she may contact us at [redacted] Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) was shipped with a tracking number provided by the Seller showing delivery, however it was not received by the Customer. Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com. I see according to our records that the Customer received communication from the Seller on August **, 2014 that the Customer’s order had been shipped. The proof of shipment provided by the Seller (USPS Tracking # [redacted] ) appears to be valid. However, as the Customer noted, the Seller has sent a second shipment at this time (USPS Tracking # [redacted] ) which is currently in route to the Customer. As a venue, Etsy is unable to hold a Seller responsible for items shipped with tracking to the delivery on the Customer’s receipt. However, in the event the Customer does not receive the second order, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance in resolving this concern. We’re sorry to hear that the Customer was concerned by this experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc.
December **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was received later than expected, and the Seller agreed to issue a partial refundThe Customer also states that the refund has not been received, and the review response left by the Seller contained informationTo clarify, the Seller is not an employee of Etsy, but rather a person who operates a shop on Etsy According to our records, the Customer opened a case on September **To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concernsThe case was closed on October [redacted] when the Seller provided proof that the item was sent to the address on the Etsy receiptWe’re sorry to hear that the Customer has not received the refund from the SellerBecause Etsy is a venue made up of individual sellers who each run their own shops, sellers create their own policies and are responsible for their inventory and shipmentsCurrently, Etsy doesn't mediate this kind of refund agreement because each seller on Etsy decides their own refund policies As a courtesy, we contacted the Seller on December [redacted] and requested that they get in touch with the CustomerAlthough we cannot guarantee any sort of resolution as a result, it is our hope that the Seller will honor their refund agreementI also see that the Seller responded to the Customer’s review on November *After careful consideration, it was determined that this review response does not violate Etsy policiesEtsy does not investigate the validity of opinions or statements made in reviews or review responsesEtsy also does not mediate review disputesHowever, if the Customer would like the original review removed, we would be happy to remove both the original review and the review responseIn the event the Customer has any further questions about Etsy’s dispute or review systems, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As previously stated, I DID upload photos to EtsyI uploaded photos of the skirt and shirtI cannot further access their dispute system via mobile device, another issueLet's just deal with this and get through it rather than keep it goingI want you to confirm you received my photosI also want to speak with the CEO and do not wish to be ignored by him any longerI don't need to reread this ridiculous policies that don't hold Etsy accountableI want Etsy to loom over the emails between the seller and I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] : This letter sets forth Etsy’s position regarding the response to the complaint filed February ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs Sarah Edwards (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the complaint, the Customer states that she received an item she purchased, but the item arrived at 4pm and was late for an 11am event Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Etsy customers may file cases via Etsy’s case system to resolve disputes such as theseIt appears that the Customer filed a case with this seller on Etsy’s Trust and Safety Team, which moderates these disputes, determined that the seller shipped the item and explained that Etsy is unable to hold a seller accountable for shipping delays or errorsEtsy’s Trust and Safety Team also explained that Etsy cannot intervene to force a resolution, and as such Etsy closed the case Please note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy‘ [redacted] ’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase It is unfortunate that the Customer did not have a satisfactory experience purchasing from a seller on EtsyThe Customer may wish to file a case with the appropriate shipping merchant If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
I bought one item from a seller in December Soon after, I received a credit card alert from my credit card company warning me that Etsy had place a RECURRING charge on my card I contacted the seller who explained that she did not do the billing- Etsy does the billing I contacted Etsy and they explained that they changed billing companies and this is just the way the charges come out now and promised me I would only be billed once I asked them to refund my money and allow me to pay in a different manner so I would not have a recurring charge on my bill and they refused After emailing back and forth with various Etsy customer service reps and administrators, I was left with no choice but to dispute the charges (advised by my credit card company) Having recurring charges on your card is like giving Etsy a blank check! Looking at their forums, I see this has been repeatedly happening with other customers for several months...Etsy has stated they are "looking into this issue," but they are not looking fast enough (if at all)! The Etsy administrators do not seem to understand what a recurring charge is which I find quite alarming since they are running a business In addition, I NEVER gave Etsy permission to place a recurring charge on my purchase which means they placed an UNAUTHORIZED charge on my card If you are buying on Etsy, YOU NEED TO MAKE SURE THEY DO NOT CHARGE YOU A RECURRING CHARGE FOR YOUR PURCHASE! (The seller is innocent in all of this and I will make sure she is paid...just not on a recurring charge!)
March *** To: The Revdex.com [redacted] Via Email: [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the response to the complaint filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the complaint, the Customer states that a package purchased from an Etsy seller was not as described and that she wishes to return the items she bought Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Etsy customers may file cases via Etsy’s case system to resolve disputes such as thisIn this instance the Customer filed a case on 2/ [redacted] /A member of Etsy’s Trust and Safety Team reviewed the case filed by the Customer The Customer ordered a book and pen set from Etsy seller ‘astlyishdesign’Based on our records, the Customer returned the book to the seller and the seller provided a refund for the bookThe Customer states that she did not return the pen because it would not fit in the envelope provided by the sellerThe Customer asked the seller for a prepaid postage stamp to return the other piece of the setThe seller stated that the items would fit in the envelope provided Etsy’s current policies do not require a seller to pay for the cost of return shippingOn 314, Etsy explained this to the CustomerWe greatly appreciate the Customer’s insight about this policy, and Etsy is looking into this for the futureHowever, at this moment Etsy is unable to require the seller to pay for the cost of return shippingThe Customer may wish to dispute this purchase with PayPal, the merchant used to complete the payment If the Customer has any questions, she may wish to email [redacted] Please note that the item the customer purchased was from the Etsy user ‘astlyishdesign’ who operates a shop on Etsy‘astlyishdesign’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase We sincerely hope the Customer can work this out, either by contacting the seller directly or by contacting the appropriate payment or shipping merchantEtsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company has obviously found a legal way around taking responsibility for any activity that goes on within their websiteI am disappointed that Etsy had not found a solution to problems that arise such as these so that its consumers don't get ripped off by sellersI will make it clear once more that the postal service will not allow me the buyer to file the claim for damagesThat must come from the seller of the itemwhat is Etsy's policy for a refund on damaged item if the postal service will not allow the buyer to file a claimSo pretty much I feel like Etsy has allowed buyers to be ripped off money when a order arrives brokenI have filed a claim with my credit card for this itemI will have to wait and see if they will give me my mkney back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the complaint, the Customer claims they made a purchase from a seller on Etsy (the “Seller”) and that they had not yet received the item, nor a refund Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” Transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on [redacted] Our records indicate that, on September **, the Customer opened a case for this transaction To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case systemAccording to our records, the Customer received a full refund for this transaction on October *, The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statement In the event the Customer has any further questions about this refund, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, Frankie Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that she does not accept the previously provided screencaps as proof that we replied to her emails on April [redacted] and May **, Please note that the information blurred out in the email screencap contained personally identifying information of the Etsy team member that responded to the Customer's email The Customer was provided with direction on how to file a case, and we are sorry that this information was not received by the Customer Once again, we’re disappointed to hear that the Customer did not have a satisfactory experience with this Seller and wish them luck with pursuing a claim through their credit card providerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] ***
To: The Revdex.com Arial;"> [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the response to our reply to a complaint dated against Etsy, Inc(“Etsy”) To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use The Etsy Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” The Customer is an Etsy member and agreed with Etsy’s Terms of Use and other site policiesEtsy's policies describe the criteria for having a shop and listing items in the Etsy marketplaceThere are very specific standards for what can be listed as on the siteThe Etsy Terms of Use state, “By listing an item on the Site you warrant that you and all aspects of the item comply with Etsy's published policies.” The policies also clearly state that, "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Etsy sellers may sell items that are handmade, vintage (20+ years old), or craft suppliesAfter a careful investigation, Etsy determined that certain items the Customer's shops did not qualify and therefore may not be listed on the siteWe note that members of our Integrity team reached out to the Customer on multiple occasions about this Should the Customer have any additional questions about this, she may contact [redacted] Etsy considers this matter closed Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer did not open a case on Etsy for this transaction As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system Unfortunately, the day window to open a dispute for this order has expired As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We’re sorry to hear that the Customer has been unsuccessful in obtaining a refund both through [redacted] and their bank In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use In the rejection, the Customer states that she has not received a refund regarding the unknown charge to her credit card Our records show that the Customer has received communications about this charge on August ***, 2016, August ***, and August ***, in regards to their refund On August ***, 2016, an Etsy Administrator notified the Customer with confirmation of the refund being issued and noted the timeframe in which the Customer can expect her refund to be processed by her credit card company The Customer should expect a refund within 2-business days as of August **, We are sorry to hear that the Customer has not received this refund as of todayHowever, she should be receiving this refund within the next few days Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, Greg Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My shop name is : [redacted] My complaint is that I am being/have been charged for a seller's account when my selling privileges have been revoked I would like to see a monthly breakdown of the charges as well a total I would also like to see a monthly breakdown of which months I was eligible to sell and had active listings I am completely willing to pay the amounts for the months in which I had active listings Finally, depending on the total of the bill (even for the months in which I was unfairly charged), I would be willing to pay the total if my selling privileges are re-instated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]If that is the stand of Etsy than they should take down all of the other exact listing that are Dust bagsThey also should refund my money that they took or is this another racket of this company They are discriminating against me if they follow there guide lines than everyone should , Maybe I should have just sold off line to a buyer cutting them out I followed there guide linesEsty puts out guide lines and does not even follow them themselvesAs stated themselves these are unique items they can't prove that they are not [redacted] Esty should get off the soap box they have no ethics In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
May 9th, To: The Revdex.com East 33rd Street – 12th Floor New York, NY Via Email: [email protected] Re: Case # [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the response May 7th, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in her complaint, she was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the Customer’s complaint, the customer states that she was never received information from Etsy Admin, including Admin ***, regarding notices of infringementThe Customer also states that Etsy should have responded to [email protected] The Etsy Terms of Use to which the Customer agreed state, “Account Information: You must keep your account information up-to-date and accurate at all times, including a valid email address.” The email address associated with the Customer’s account is [email protected] The Customer did not update her email, and thus we sent notices to the email associated with the Customer’s accountThe Customer is responsible for keeping an up-to-date email address at all times In terms of contacting Etsy Admin ***, the Customer responded to this Admin’s messages via Convos, Etsy’s messaging serviceThe Convos sent by [redacted] to the Customer’s account stipulate, “NOTE: this Convo is for notification purposes onlyDue to the volume of Convos, I'm unable to respond to your replies via ConvoPlease reach out to [email protected] with any questions.” Etsy’s policies state “Etsy may act expeditiously to respond to a proper notice [of infringement] by” “(2) removing and discontinuing service to repeat offenders.” This includes all accounts Etsy determines a member may be associated with As a result of repeat notices of infringement, we made the difficult decision to refuse service to the CustomerEtsy’s decision in this matter is final If the Customer has further questions she may wish to email [email protected] Sincerely, Danny Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed July ***, against Etsy, Inc(“Etsy”) Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the complaint, the Customer states that their Etsy account was suspended for violating Etsy’s policiesThe Customer requests a refund and to re-open the Customer’s store Etsy’s Terms of Use, to which the Customer agreed, state that certain material is prohibited for sale on Etsy ( [redacted] )This includes: - Items with a carburetor- Slides and/or items with a slide- All bongs- All bubblers- Steamrollers- Oil domes and dabbers- Hash skillets- Vaporizers- Ash catchers- Roach clips- Any otherwise qualifying item presented as drug paraphernalia On July *** the Customer called Etsy Support who informed the Customer that she is unable to sell this type of material on Etsy’s platform If the Customer has questions about re-opening her shop, she may email Etsy’s Trust and Safety Team at [redacted] Etsy will work with the Customer to the extent possible Please also note that Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” If you have any questions regarding this complaint please contact me at [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The ads that Etsy is speaking of were NOT restarted by us on 1214, and DID NOT authorize the ads to run againCoincidentally, the ads (promoted listings per Etsy's terms) restarted after we changed our shop name from oldacres to HappyTreesHandmade, and the promoted listings ads budget was mysteriously increased from $per day to $per day We would NEVER set a daily budget that high, we are a very small operation and do not even spend more than $- $per year on all forms of advertising; no less the potential to rack up $in ad fees for just one venue in one month We informed Etsy of this and even asked them to review our history of paid advertisements with them, showing that we rarely even spend more than $or $on ads over a quarterly period All they keep doing is restating their written "policies", without any offer to assist us with this matter We can read, we know what their policies state, but, when something like this happens with advertising that is not authorized by an upstanding Etsy member, we would expect better treatment and a better resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In response to Etsy: You have not sufficiently resolved this issue You make the point that I was to contact my credit card company, implying that I have some contractual agreement with the issuer of my gift card I do not It is a gift card, purchased at [redacted] I did contact the issuer (Incomm) and filed a fraud charge Second, you imply that I have agreed to your terms of service and privacy policy because I have an account with you The fraudulent use of my gift card did not take place with my Etsy account The thief used their own account to purchase goods with my stolen money, your policy has no grounds in this case I have asked that YOU (ETSY) contact the seller to inform them of the theft and fraud so that they may attempt to refund the card which you have so far refused to do, standing behind your policy, which again, has no bearing here Fraudulent activity has taken place within your marketplacem which at the end of the day is like ***, a place for buyers and sellers to to exchange goods [redacted] at a minimum attempts to correct the fraud that occurs in order to protect those who use their services You cannot say the same You have so far dodged any effort to correct fraudulent activity which I have been the victim of I have lost $of my money and I have no goods, services, or product to show for it other than your attempt to do NOTHING about it This activity took place through your "marketplace" and it is your job to make it right You (ETSY) must therefore do more to correct this situation and secure a refund for me because it was your site that allowed the laundering of my stolen money to take place ETSY makes every effort to be as unhelpful as possible, from hiding behind a policy to not publishing a direct number in which to contact your customer service - instead requesting that the individual be called by the company and the request can only be made on specific days and times Stop with your rhetoric and HELP me - actually do something to address the situation and to right a wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have already reached out to the resolution team and they claim they can not help that it is up to the buyer to refund the money, which she is refusing to do and yet I have nothing for my $i gave herIts horrible that they let sellers on their site do thisI explained to the buyer I could not download what she is telling me to downlaod from my cell phone which is how I contacted her several times and what I do everything on I dont have a computer to download what she claims she sent meSo she and etsy have my hard earned money and I have nothing for it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] Dear Mediator: This letter sets further forth Etsy’s position regarding the complaint dated July *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesKatherine Miller (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the rejection, the Customer restates that she believes the product she received from a seller on Etsy (the “Seller”) was not as described, and asks that Etsy assist her in receiving a refund for this orderAs previously mentioned, after detailed examination of the evidence the Customer provided in the case log in comparison to what was listed by the Seller, Etsy did not find that there were material differences between the product listed and the product receivedAs such, Etsy was unable to mediate this issue through the case systemBecause Etsy is a venue, it is up to the Seller to decide whether offering a refund is within their Shop Policies in these circumstancesOutside of our case system, Etsy is unable to force a resolution for these types of issues.While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation.Should the Customer have additional questions about this determination, she may contact us at [redacted] Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) was shipped with a tracking number provided by the Seller showing delivery, however it was not received by the Customer. Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com. I see according to our records that the Customer received communication from the Seller on August **, 2014 that the Customer’s order had been shipped. The proof of shipment provided by the Seller (USPS Tracking # [redacted] ) appears to be valid. However, as the Customer noted, the Seller has sent a second shipment at this time (USPS Tracking # [redacted] ) which is currently in route to the Customer. As a venue, Etsy is unable to hold a Seller responsible for items shipped with tracking to the delivery on the Customer’s receipt. However, in the event the Customer does not receive the second order, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance in resolving this concern. We’re sorry to hear that the Customer was concerned by this experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc.
December **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was received later than expected, and the Seller agreed to issue a partial refundThe Customer also states that the refund has not been received, and the review response left by the Seller contained informationTo clarify, the Seller is not an employee of Etsy, but rather a person who operates a shop on Etsy According to our records, the Customer opened a case on September **To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concernsThe case was closed on October [redacted] when the Seller provided proof that the item was sent to the address on the Etsy receiptWe’re sorry to hear that the Customer has not received the refund from the SellerBecause Etsy is a venue made up of individual sellers who each run their own shops, sellers create their own policies and are responsible for their inventory and shipmentsCurrently, Etsy doesn't mediate this kind of refund agreement because each seller on Etsy decides their own refund policies As a courtesy, we contacted the Seller on December [redacted] and requested that they get in touch with the CustomerAlthough we cannot guarantee any sort of resolution as a result, it is our hope that the Seller will honor their refund agreementI also see that the Seller responded to the Customer’s review on November *After careful consideration, it was determined that this review response does not violate Etsy policiesEtsy does not investigate the validity of opinions or statements made in reviews or review responsesEtsy also does not mediate review disputesHowever, if the Customer would like the original review removed, we would be happy to remove both the original review and the review responseIn the event the Customer has any further questions about Etsy’s dispute or review systems, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] As previously stated, I DID upload photos to EtsyI uploaded photos of the skirt and shirtI cannot further access their dispute system via mobile device, another issueLet's just deal with this and get through it rather than keep it goingI want you to confirm you received my photosI also want to speak with the CEO and do not wish to be ignored by him any longerI don't need to reread this ridiculous policies that don't hold Etsy accountableI want Etsy to loom over the emails between the seller and I In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear [redacted] : This letter sets forth Etsy’s position regarding the response to the complaint filed February ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs Sarah Edwards (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the complaint, the Customer states that she received an item she purchased, but the item arrived at 4pm and was late for an 11am event Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Etsy customers may file cases via Etsy’s case system to resolve disputes such as theseIt appears that the Customer filed a case with this seller on Etsy’s Trust and Safety Team, which moderates these disputes, determined that the seller shipped the item and explained that Etsy is unable to hold a seller accountable for shipping delays or errorsEtsy’s Trust and Safety Team also explained that Etsy cannot intervene to force a resolution, and as such Etsy closed the case Please note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy‘ [redacted] ’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase It is unfortunate that the Customer did not have a satisfactory experience purchasing from a seller on EtsyThe Customer may wish to file a case with the appropriate shipping merchant If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
I bought one item from a seller in December Soon after, I received a credit card alert from my credit card company warning me that Etsy had place a RECURRING charge on my card I contacted the seller who explained that she did not do the billing- Etsy does the billing I contacted Etsy and they explained that they changed billing companies and this is just the way the charges come out now and promised me I would only be billed once I asked them to refund my money and allow me to pay in a different manner so I would not have a recurring charge on my bill and they refused After emailing back and forth with various Etsy customer service reps and administrators, I was left with no choice but to dispute the charges (advised by my credit card company) Having recurring charges on your card is like giving Etsy a blank check! Looking at their forums, I see this has been repeatedly happening with other customers for several months...Etsy has stated they are "looking into this issue," but they are not looking fast enough (if at all)! The Etsy administrators do not seem to understand what a recurring charge is which I find quite alarming since they are running a business In addition, I NEVER gave Etsy permission to place a recurring charge on my purchase which means they placed an UNAUTHORIZED charge on my card If you are buying on Etsy, YOU NEED TO MAKE SURE THEY DO NOT CHARGE YOU A RECURRING CHARGE FOR YOUR PURCHASE! (The seller is innocent in all of this and I will make sure she is paid...just not on a recurring charge!)
March *** To: The Revdex.com [redacted] Via Email: [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the response to the complaint filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the complaint, the Customer states that a package purchased from an Etsy seller was not as described and that she wishes to return the items she bought Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Etsy customers may file cases via Etsy’s case system to resolve disputes such as thisIn this instance the Customer filed a case on 2/ [redacted] /A member of Etsy’s Trust and Safety Team reviewed the case filed by the Customer The Customer ordered a book and pen set from Etsy seller ‘astlyishdesign’Based on our records, the Customer returned the book to the seller and the seller provided a refund for the bookThe Customer states that she did not return the pen because it would not fit in the envelope provided by the sellerThe Customer asked the seller for a prepaid postage stamp to return the other piece of the setThe seller stated that the items would fit in the envelope provided Etsy’s current policies do not require a seller to pay for the cost of return shippingOn 314, Etsy explained this to the CustomerWe greatly appreciate the Customer’s insight about this policy, and Etsy is looking into this for the futureHowever, at this moment Etsy is unable to require the seller to pay for the cost of return shippingThe Customer may wish to dispute this purchase with PayPal, the merchant used to complete the payment If the Customer has any questions, she may wish to email [redacted] Please note that the item the customer purchased was from the Etsy user ‘astlyishdesign’ who operates a shop on Etsy‘astlyishdesign’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase We sincerely hope the Customer can work this out, either by contacting the seller directly or by contacting the appropriate payment or shipping merchantEtsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company has obviously found a legal way around taking responsibility for any activity that goes on within their websiteI am disappointed that Etsy had not found a solution to problems that arise such as these so that its consumers don't get ripped off by sellersI will make it clear once more that the postal service will not allow me the buyer to file the claim for damagesThat must come from the seller of the itemwhat is Etsy's policy for a refund on damaged item if the postal service will not allow the buyer to file a claimSo pretty much I feel like Etsy has allowed buyers to be ripped off money when a order arrives brokenI have filed a claim with my credit card for this itemI will have to wait and see if they will give me my mkney back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, [redacted] , is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the complaint, the Customer claims they made a purchase from a seller on Etsy (the “Seller”) and that they had not yet received the item, nor a refund Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” Transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on [redacted] Our records indicate that, on September **, the Customer opened a case for this transaction To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough Etsy is not directly involved in the transaction, if necessary, Etsy Administrators may be able to assist in the mediation of the dispute through the case systemAccording to our records, the Customer received a full refund for this transaction on October *, The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statement In the event the Customer has any further questions about this refund, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, Frankie Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that she does not accept the previously provided screencaps as proof that we replied to her emails on April [redacted] and May **, Please note that the information blurred out in the email screencap contained personally identifying information of the Etsy team member that responded to the Customer's email The Customer was provided with direction on how to file a case, and we are sorry that this information was not received by the Customer Once again, we’re disappointed to hear that the Customer did not have a satisfactory experience with this Seller and wish them luck with pursuing a claim through their credit card providerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] ***
To: The Revdex.com Arial;"> [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the response to our reply to a complaint dated against Etsy, Inc(“Etsy”) To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use The Etsy Terms of Use state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” The Customer is an Etsy member and agreed with Etsy’s Terms of Use and other site policiesEtsy's policies describe the criteria for having a shop and listing items in the Etsy marketplaceThere are very specific standards for what can be listed as on the siteThe Etsy Terms of Use state, “By listing an item on the Site you warrant that you and all aspects of the item comply with Etsy's published policies.” The policies also clearly state that, "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy.” Etsy sellers may sell items that are handmade, vintage (20+ years old), or craft suppliesAfter a careful investigation, Etsy determined that certain items the Customer's shops did not qualify and therefore may not be listed on the siteWe note that members of our Integrity team reached out to the Customer on multiple occasions about this Should the Customer have any additional questions about this, she may contact [redacted] Etsy considers this matter closed Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer did not open a case on Etsy for this transaction As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system Unfortunately, the day window to open a dispute for this order has expired As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We’re sorry to hear that the Customer has been unsuccessful in obtaining a refund both through [redacted] and their bank In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc