#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims that her account was suspended without violating our policies and without proper noticeThe Customer has had services suspended for multiple reports of non-delivery in the account they’ve noted in this complaint, as well as related accounts they hold on Etsy The Customer’s related account was suspended for non-deliveries prior to the suspension of the account they’ve noted in this complaint Our Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy." We do not make the decision to suspend an account without great consideration In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Every single time Etsy responds they give only the same generic response as they do in every email sent, providing NO proof of their claims I have given multiple proofs to clear my name of any wrong doing they might suggest but yet they don't take the time to bring forward their own proof, we just have to take their "word" on that Sounds just doesn't it? In a court of law would this ever be acceptedto accuse someone of something and provide no proof nor give that person a chance to clear up any confusion or prove their innocence? NO! As I stated in my original complaint I have provided enough information to prove I am not related to the business I am accused of being linked to I sent every form of picture ID that I have as well as my social security card and credit card information to no avail They simply dismiss this proof I stated in my original complaint that the account they accuse me of being linked is not my business account, it is one of my own daughter NOT MINE I sell some of the SAME things as do a thousand other etsy users MY RIGHT to use these same color formulations are indeed legal and were paid for! MAKING THEM MY PROPERTY = IQ BATH AND BODY PROPERTY NOT SMASH COMSETICS!!! In purchasing said formulations, imaging and all other intellectual and virtual properties, I am not accountable for any claims made against them nor am I to be held accountable Consult your legal team! We are completely seperate businesses and have always been completely seperate business and will continue to be completely seperate businesses Etsy continually points out that there is overlapping information that shows these accounts are relatedhere are the only things that they can be: I live at the same address (OF COURSE WE DO! I STATED THAT I AM HER MOTHER!!! AND AM HERE FOR A SHORT TIME AT HER ADDRESS) I log in from the same IP(YEPTHAT TENDS TO HAPPEN WHEN YOU LIVE IN THE SAME HOUSE AND USE THE SAME CONNECTION) I sell/sold makeup (SO DO MANY MANY MANY OTHER COMPANIES ON ETSY, PERHAPS YOU SHOULD SEARCH ETSY FOR THOSE OTHER INDIE BUSINESSES WHO ALSO PURCHASED RIGHTS TO SMASH COSMETICS FORMULATIONS !!) I had/have some of the same colors(AS STATEDTHE RIGHTS TO THESE WERE PURCHASED) I have a few of her original images (AS STATED THE RIGHTS TO USE HER IMAGES WERE ALSO INCLUDED IN THE SALE OF THE FORMULATIONS MY BUSINESS IMAGES NOW, MY FORMULATIONS NOW, MY RIGHTS TO USE THEM NOW LEGALLY! ________________________________________________________________________________...⇄ If my account is not brought out of suspension and allowed full priveleges as before I ask for compensation from that account being suspended $etsy listing fees +$paypal purchases for supplies +$credit card purchases for supplies _________ =$for listing fees and supplies hours per week of work on label creating, product creation, wesbite work, photography and editing, updating etc for full weeks at minimum wage for Kansas at $per hour $3,for weeks at minimum wage + $for fees and supplies ______________________________ = $total loss ______________________________ This is the total loss because of this suspension and I seek a settlement in this matter! Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above
[redacted] ** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased two vests from a seller on Etsy (the “Seller”) and the vests she received did not appear to match the listing descriptionsThe Customer has also stated that she has returned the vests back to the Seller, and that she no longer is in possession of the items.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on January **, the Customer opened two “Not as Described” cases on Etsy for her ordersTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Within the Etsy case system, in order to determine that an item is not-as-described, Etsy Administrators must find that there are detailed differences between the item that was received and as was described by the sellerAfter thorough review, in accordance with our Terms of Use, the Etsy Administrator determined that the vests the Customer received were not materially different than the listing she purchased fromAs such, on January **, both of the Customer’s cases were closedWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, or has further questions about Etsy’s dispute resolution process, we would encourage her to reach out to our Trust team directly ( [redacted] ) Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Carly Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the response to the rejection filed April ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use Etsy’s Terms of Use, to which the Customer agreed, state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” In the complaint the Customer states that she did not receive the item she purchased from an Etsy seller by April ***, The Customer reached out to Etsy on On 414, a member of Etsy’s Trust and Safety Team informed the Customer that the seller provided proof that the items the Customer purchased were sent to the shipping address on the Etsy receiptEtsy also explained that because the Customer and the seller did not agree to a ‘need-by’ date prior to purchase, we were unable to reopen the Customer’s case on EtsyWe understand that the Customer may not agree with the decision, we must stand by our reasoningWe would like to remind the Customer that these sorts of situations on Etsy are the rare exception Please note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy‘ [redacted] is not an Etsy employee Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute Etsy did not receive any payment from the Customer for this purchase If you have any questions please contact me at [redacted] Etsy considers this matter closed Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi[Your Answer Here] This is the 2nd time I have had a problem with a sellar they always make excuses for there sellers and let them treat there customers any kind of way they ttake our money and don't sell what they list and speak to us any kind of way when we question there item Etsy needs to take responsibility for there sellers I called my bank and got my money back they need better CUSTOMER SERVICE SKILLS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed October **, against Etsy, Inc(“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policiesIn the rejection, the Customer states that Etsy did not respond to his inquiries, and that his shop is unrelated to the account which had multiple notices of intellectual property infringement, leading his own shop to be closedHe requests that Etsy investigates his account and instructs him on how to have his shop reopened Etsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ( [redacted] ), extending to all shops the member is involved in operating Etsy received many notices of infringement citing the Customer’s shop, “ [redacted] ,” and Etsy revoked that account’s selling privileges on September *, Etsy also informed the Customer that opening a new account would result in the permanent revocation of all account privilegesEtsy terminated the Customer’s account privileges for the shop “ [redacted] ,” on September **, when it came to our attention that the Customer violated Etsy’s policies by opening this account after the first was closedEtsy’s decision to revoke the Customer’s account privileges is final and permanent We informed the Customer via email of this closure on September **, On September **, 2016, Etsy again informed the Customer that his account privileges had been revoked due to this policy violationEtsy again emailed the Customer on October **, 2016, informing him about the revocation of shop privileges, and to reiterate that the original closed shop, “ [redacted] ,” and the Customer’s new shop, “ [redacted] ,” were related by sufficient overlapping informationWe also informed the Customer that our decision to revoke his account privileges is final and permanent Due to the Customer’s violation of our policies by opening a new account after he had been refused services, Etsy will not reconsider our decision to revoke the Customer’s account privileges Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
On behalf of two other people who would share in the cost of a gift at an upcoming baby shower, I went to ETSY baby registry (July ***) to purchase a baby gift for $and gave specific instruction to ship the item to MY home as we would bring the gift to the baby shower ETSY indicated that I would receive an email confirming my purchase and shipping address (my address) Since I did not receive a confirming email, I attempted to call them but could only get through to the Baby Registry ETSY uses They indicated there was nothing they could do to confirm my orderI would have to call ETSY but they could not give me a phone number to callI tried to email ETSY but they never respondedAssuming they did not process my order, we collectively went out and purchased another gift Yesterday, I received a note from the mother to be thanking me for MY gift as it was sent to her house Since we could not contact anybody directly, we made the decision to buy another gift The order process implies that the baby registry and ETSY are on the level but there is no follow through nor way to call ETSY The bottom line is, I will now need to share in the cost of a second gift as it would not be fair to the other at this point I want other potential buyers to be aware of this incompetent company and its sloppy customer service
Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use specifies that Etsy “cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also states “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.” In the Complaint, the Customer states that she attempted to cancel a transaction made with an Etsy seller (the “Seller”), “FESTclothing,” but the Seller was uncooperative To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy It appears that, on February **, 2014, a member of our Trust & Safety team responded to the Customer’s email support requestWe instructed the Customer to contact the Seller to request a cancellation, and, “If the seller doesn't respond to your cancellation message please get back in touch.” We are happy to continue working with the Customer to try to resolve this matterThe Customer can feel free to respond to our email or reach out to Etsy’s Trust & Safety team at [redacted] Should the Customer have further problems with this transaction, she may choose to file a dispute with Etsy’s claim system when the transaction becomes eligible on March **, We sincerely hope the Customer is able to resolve this matter with the SellerWe consider this case closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I HATE YOUR COMPANY In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the third rejection to our response to the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and we again remind the Customer that by using the site, the Customer agreed with Etsy’s Terms of Use Since the Customer did not file a timely case with Etsy’s dispute system by the specified deadline, we were unable to assist with this matterIn accordance with our Terms of Use, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” We truly hope the Customer is able to resolve this matter with the financial institution used to make this purchase Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
March **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.com As a venue, Etsy is not directly involved in this transaction, but we can attempt to mediate between the Customer and the Seller through our case systemAs of today’s date, March **, 2015, the Customer has not yet filed a case for this orderAccording to our records, the Customer was eligible to open a case on Etsy for this transaction as of January **, 2015, and will be eligible to do so until March **, If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review In the event the Customer requires additional assistance with opening a case, we would encourage her to reach out to our Trust team directly ( [redacted] ) We are sorry to hear that the Customer has not had a satisfactory experience with the SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use We were unable to locate the Customer’s account using the email address provided in the complaintThe complaint failed to provide a username or shop name for us to look into this matter We ask that the Customer respond to this reply with the username or email address associated with the Etsy account in question so that we may look into this matterThe Customer may also reach out to me at [redacted] with this information Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot submit an open request to get my money back when the vendor already said she would repair necklace months ago, but has not Instead, here is the response from [redacted] : [redacted] *** [redacted] [redacted] [redacted] [redacted] proceeded to email two other times, and her emails continue to get worseI never responded to the above email or the other two she sent which were threatening I never harassed herI've emailed her three times asking when she will repair the necklace as she originally agreed to free of chargeThis has not happened over several months, and now I'm too late for Etsy to help with anythingVery convenientNo, I am not happy Etsy is trying to say they don't have any responsibility in this matter, so apparently they will allow anyone to sell items on their siteI no longer want the necklace repaired but I want it refundedI don't care that I went over the amount of time allotted by EtsyI have tried from the moment go to get this resolved with [redacted] , and from the above comments you can read how well this is going Marketing states that people who are satisfied often don't tell anyone, but consumers who are dissatisfied tell peopleI am not happy at all how this is playing out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Business has double standards against members and should be removed entirely from the World Wide WebMany members still continue to sell in the hanade category the same items for which my shop was suspended and Etsy Integrity continues to pretend like they don't hear or see anythingTOTAL INJUSTICE ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] thank u for your time in looking into this matter but if I still want those shoes can u let me no how and not thur that person In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] *** (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states (1) that Etsy must apply its Terms of Use to all members and (2) that Etsy must refund the Customer’s transaction fees Regarding (1), Etsy does not discriminate in the application of its Terms of UseEtsy was not singling out the CustomerOne seller seeing others violating Etsy’s policies doesn't make it appropriate for that seller to list non-qualifying items in their shopGenerally, listings aren't reviewed before they go live on EtsyThis means that there may be some listings that do not meet Etsy’s requirementsWe encourage Etsy members to report non-qualifying listings to us using the “Report this item” link at the bottom of each listing pageFor privacy reasons, Etsy cannot comment on the status of a member’s account with anyone except that member Regarding (2), on March ***, (after the Customer submitted this rejection) Etsy’s Billing Team reached out to the Customer and issued a refund to the Customer’s credit card for the balance the Customer has described in her previous complaintsIf the Customer has any further questions, she can reply to the Etsy billing agent that reached out to her Etsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed July ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.’’ In the complaint the Customer indicates that he did not receive an item from a seller using Etsy’s platform and requests a refund for an item purchased from them Etsy’s Terms of Use, to which the Customer agreed, state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Buyers on Etsy may file a case in order to resolve disputes such as these ( [redacted] ) Our records indicate that the Customer did not file a case using Etsy’s case system, and the date to file a case has expired Our records also indicate that the Customer chose to send the package back to the seller without a previous agreement with the sellerHad the Customer reached out to Etsy or the seller we may have been able to assist him in this return It is unfortunate that the Customer did not have a satisfactory experience in this circumstanceThese situations are unfortunate, but rareMost transactions on Etsy are completed without incident Please also note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy ‘ [redacted] ’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims that her account was suspended without violating our policies and without proper noticeThe Customer has had services suspended for multiple reports of non-delivery in the account they’ve noted in this complaint, as well as related accounts they hold on Etsy The Customer’s related account was suspended for non-deliveries prior to the suspension of the account they’ve noted in this complaint Our Terms of Use state that: "Etsy reserves the right to suspend and/or terminate a person's account or any accounts held by that person by virtue of association, including all usernames under which that person operates on Etsy." We do not make the decision to suspend an account without great consideration In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Every single time Etsy responds they give only the same generic response as they do in every email sent, providing NO proof of their claims I have given multiple proofs to clear my name of any wrong doing they might suggest but yet they don't take the time to bring forward their own proof, we just have to take their "word" on that Sounds just doesn't it? In a court of law would this ever be acceptedto accuse someone of something and provide no proof nor give that person a chance to clear up any confusion or prove their innocence? NO! As I stated in my original complaint I have provided enough information to prove I am not related to the business I am accused of being linked to I sent every form of picture ID that I have as well as my social security card and credit card information to no avail They simply dismiss this proof I stated in my original complaint that the account they accuse me of being linked is not my business account, it is one of my own daughter NOT MINE I sell some of the SAME things as do a thousand other etsy users MY RIGHT to use these same color formulations are indeed legal and were paid for! MAKING THEM MY PROPERTY = IQ BATH AND BODY PROPERTY NOT SMASH COMSETICS!!! In purchasing said formulations, imaging and all other intellectual and virtual properties, I am not accountable for any claims made against them nor am I to be held accountable Consult your legal team! We are completely seperate businesses and have always been completely seperate business and will continue to be completely seperate businesses Etsy continually points out that there is overlapping information that shows these accounts are relatedhere are the only things that they can be: I live at the same address (OF COURSE WE DO! I STATED THAT I AM HER MOTHER!!! AND AM HERE FOR A SHORT TIME AT HER ADDRESS) I log in from the same IP(YEPTHAT TENDS TO HAPPEN WHEN YOU LIVE IN THE SAME HOUSE AND USE THE SAME CONNECTION) I sell/sold makeup (SO DO MANY MANY MANY OTHER COMPANIES ON ETSY, PERHAPS YOU SHOULD SEARCH ETSY FOR THOSE OTHER INDIE BUSINESSES WHO ALSO PURCHASED RIGHTS TO SMASH COSMETICS FORMULATIONS !!) I had/have some of the same colors(AS STATEDTHE RIGHTS TO THESE WERE PURCHASED) I have a few of her original images (AS STATED THE RIGHTS TO USE HER IMAGES WERE ALSO INCLUDED IN THE SALE OF THE FORMULATIONS MY BUSINESS IMAGES NOW, MY FORMULATIONS NOW, MY RIGHTS TO USE THEM NOW LEGALLY! ________________________________________________________________________________...⇄ If my account is not brought out of suspension and allowed full priveleges as before I ask for compensation from that account being suspended $etsy listing fees +$paypal purchases for supplies +$credit card purchases for supplies _________ =$for listing fees and supplies hours per week of work on label creating, product creation, wesbite work, photography and editing, updating etc for full weeks at minimum wage for Kansas at $per hour $3,for weeks at minimum wage + $for fees and supplies ______________________________ = $total loss ______________________________ This is the total loss because of this suspension and I seek a settlement in this matter! Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above
[redacted] ** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased two vests from a seller on Etsy (the “Seller”) and the vests she received did not appear to match the listing descriptionsThe Customer has also stated that she has returned the vests back to the Seller, and that she no longer is in possession of the items.To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.Our records show that, on January **, the Customer opened two “Not as Described” cases on Etsy for her ordersTo clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist customers in resolving concerns.Within the Etsy case system, in order to determine that an item is not-as-described, Etsy Administrators must find that there are detailed differences between the item that was received and as was described by the sellerAfter thorough review, in accordance with our Terms of Use, the Etsy Administrator determined that the vests the Customer received were not materially different than the listing she purchased fromAs such, on January **, both of the Customer’s cases were closedWhile we understand that our determinations may not please every member, we have not come to our conclusion without great deliberationWe’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, or has further questions about Etsy’s dispute resolution process, we would encourage her to reach out to our Trust team directly ( [redacted] ) Etsy considers this matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Carly Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the response to the rejection filed April ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use Etsy’s Terms of Use, to which the Customer agreed, state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” In the complaint the Customer states that she did not receive the item she purchased from an Etsy seller by April ***, The Customer reached out to Etsy on On 414, a member of Etsy’s Trust and Safety Team informed the Customer that the seller provided proof that the items the Customer purchased were sent to the shipping address on the Etsy receiptEtsy also explained that because the Customer and the seller did not agree to a ‘need-by’ date prior to purchase, we were unable to reopen the Customer’s case on EtsyWe understand that the Customer may not agree with the decision, we must stand by our reasoningWe would like to remind the Customer that these sorts of situations on Etsy are the rare exception Please note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy‘ [redacted] is not an Etsy employee Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute Etsy did not receive any payment from the Customer for this purchase If you have any questions please contact me at [redacted] Etsy considers this matter closed Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hi[Your Answer Here] This is the 2nd time I have had a problem with a sellar they always make excuses for there sellers and let them treat there customers any kind of way they ttake our money and don't sell what they list and speak to us any kind of way when we question there item Etsy needs to take responsibility for there sellers I called my bank and got my money back they need better CUSTOMER SERVICE SKILLS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed October **, against Etsy, Inc(“Etsy”)To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) stated in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of Use and site policiesIn the rejection, the Customer states that Etsy did not respond to his inquiries, and that his shop is unrelated to the account which had multiple notices of intellectual property infringement, leading his own shop to be closedHe requests that Etsy investigates his account and instructs him on how to have his shop reopened Etsy’s Intellectual Property Policy, to which the Customer agreed, state that Etsy terminates account privileges of members who receive repeat notices of intellectual property infringement ( [redacted] ), extending to all shops the member is involved in operating Etsy received many notices of infringement citing the Customer’s shop, “ [redacted] ,” and Etsy revoked that account’s selling privileges on September *, Etsy also informed the Customer that opening a new account would result in the permanent revocation of all account privilegesEtsy terminated the Customer’s account privileges for the shop “ [redacted] ,” on September **, when it came to our attention that the Customer violated Etsy’s policies by opening this account after the first was closedEtsy’s decision to revoke the Customer’s account privileges is final and permanent We informed the Customer via email of this closure on September **, On September **, 2016, Etsy again informed the Customer that his account privileges had been revoked due to this policy violationEtsy again emailed the Customer on October **, 2016, informing him about the revocation of shop privileges, and to reiterate that the original closed shop, “ [redacted] ,” and the Customer’s new shop, “ [redacted] ,” were related by sufficient overlapping informationWe also informed the Customer that our decision to revoke his account privileges is final and permanent Due to the Customer’s violation of our policies by opening a new account after he had been refused services, Etsy will not reconsider our decision to revoke the Customer’s account privileges Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
On behalf of two other people who would share in the cost of a gift at an upcoming baby shower, I went to ETSY baby registry (July ***) to purchase a baby gift for $and gave specific instruction to ship the item to MY home as we would bring the gift to the baby shower ETSY indicated that I would receive an email confirming my purchase and shipping address (my address) Since I did not receive a confirming email, I attempted to call them but could only get through to the Baby Registry ETSY uses They indicated there was nothing they could do to confirm my orderI would have to call ETSY but they could not give me a phone number to callI tried to email ETSY but they never respondedAssuming they did not process my order, we collectively went out and purchased another gift Yesterday, I received a note from the mother to be thanking me for MY gift as it was sent to her house Since we could not contact anybody directly, we made the decision to buy another gift The order process implies that the baby registry and ETSY are on the level but there is no follow through nor way to call ETSY The bottom line is, I will now need to share in the cost of a second gift as it would not be fair to the other at this point I want other potential buyers to be aware of this incompetent company and its sloppy customer service
Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use specifies that Etsy “cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also states “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.” In the Complaint, the Customer states that she attempted to cancel a transaction made with an Etsy seller (the “Seller”), “FESTclothing,” but the Seller was uncooperative To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy It appears that, on February **, 2014, a member of our Trust & Safety team responded to the Customer’s email support requestWe instructed the Customer to contact the Seller to request a cancellation, and, “If the seller doesn't respond to your cancellation message please get back in touch.” We are happy to continue working with the Customer to try to resolve this matterThe Customer can feel free to respond to our email or reach out to Etsy’s Trust & Safety team at [redacted] Should the Customer have further problems with this transaction, she may choose to file a dispute with Etsy’s claim system when the transaction becomes eligible on March **, We sincerely hope the Customer is able to resolve this matter with the SellerWe consider this case closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I HATE YOUR COMPANY In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the third rejection to our response to the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and we again remind the Customer that by using the site, the Customer agreed with Etsy’s Terms of Use Since the Customer did not file a timely case with Etsy’s dispute system by the specified deadline, we were unable to assist with this matterIn accordance with our Terms of Use, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” We truly hope the Customer is able to resolve this matter with the financial institution used to make this purchase Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
It's a complete scam with no accountability
March **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.com As a venue, Etsy is not directly involved in this transaction, but we can attempt to mediate between the Customer and the Seller through our case systemAs of today’s date, March **, 2015, the Customer has not yet filed a case for this orderAccording to our records, the Customer was eligible to open a case on Etsy for this transaction as of January **, 2015, and will be eligible to do so until March **, If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review In the event the Customer requires additional assistance with opening a case, we would encourage her to reach out to our Trust team directly ( [redacted] ) We are sorry to hear that the Customer has not had a satisfactory experience with the SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use We were unable to locate the Customer’s account using the email address provided in the complaintThe complaint failed to provide a username or shop name for us to look into this matter We ask that the Customer respond to this reply with the username or email address associated with the Etsy account in question so that we may look into this matterThe Customer may also reach out to me at [redacted] with this information Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I cannot submit an open request to get my money back when the vendor already said she would repair necklace months ago, but has not Instead, here is the response from [redacted] : [redacted] *** [redacted] [redacted] [redacted] [redacted] proceeded to email two other times, and her emails continue to get worseI never responded to the above email or the other two she sent which were threatening I never harassed herI've emailed her three times asking when she will repair the necklace as she originally agreed to free of chargeThis has not happened over several months, and now I'm too late for Etsy to help with anythingVery convenientNo, I am not happy Etsy is trying to say they don't have any responsibility in this matter, so apparently they will allow anyone to sell items on their siteI no longer want the necklace repaired but I want it refundedI don't care that I went over the amount of time allotted by EtsyI have tried from the moment go to get this resolved with [redacted] , and from the above comments you can read how well this is going Marketing states that people who are satisfied often don't tell anyone, but consumers who are dissatisfied tell peopleI am not happy at all how this is playing out In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Business has double standards against members and should be removed entirely from the World Wide WebMany members still continue to sell in the hanade category the same items for which my shop was suspended and Etsy Integrity continues to pretend like they don't hear or see anythingTOTAL INJUSTICE ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] thank u for your time in looking into this matter but if I still want those shoes can u let me no how and not thur that person In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] *** (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states (1) that Etsy must apply its Terms of Use to all members and (2) that Etsy must refund the Customer’s transaction fees Regarding (1), Etsy does not discriminate in the application of its Terms of UseEtsy was not singling out the CustomerOne seller seeing others violating Etsy’s policies doesn't make it appropriate for that seller to list non-qualifying items in their shopGenerally, listings aren't reviewed before they go live on EtsyThis means that there may be some listings that do not meet Etsy’s requirementsWe encourage Etsy members to report non-qualifying listings to us using the “Report this item” link at the bottom of each listing pageFor privacy reasons, Etsy cannot comment on the status of a member’s account with anyone except that member Regarding (2), on March ***, (after the Customer submitted this rejection) Etsy’s Billing Team reached out to the Customer and issued a refund to the Customer’s credit card for the balance the Customer has described in her previous complaintsIf the Customer has any further questions, she can reply to the Etsy billing agent that reached out to her Etsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed July ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.’’ In the complaint the Customer indicates that he did not receive an item from a seller using Etsy’s platform and requests a refund for an item purchased from them Etsy’s Terms of Use, to which the Customer agreed, state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Buyers on Etsy may file a case in order to resolve disputes such as these ( [redacted] ) Our records indicate that the Customer did not file a case using Etsy’s case system, and the date to file a case has expired Our records also indicate that the Customer chose to send the package back to the seller without a previous agreement with the sellerHad the Customer reached out to Etsy or the seller we may have been able to assist him in this return It is unfortunate that the Customer did not have a satisfactory experience in this circumstanceThese situations are unfortunate, but rareMost transactions on Etsy are completed without incident Please also note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy ‘ [redacted] ’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc