Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the problem: "The Customer alleges that an advanced option for auto-promoting new listings was the cause of the activation of the Promoted Listings campaignHowever, according to our Payments team, it is not possible to activate the Promoted Listings campaign by simply creating a listing while the campaign is turned off, "It did just that, the "yes add new listings" in the advanced setting was checked and it automatically added new items to the ads and activated it Like I said there was notice that the ad campaign had started up and no indicator to alert me to the fact that it had started If I had know I would have shut it back off immediately and hunted down the problem on December [redacted] to avoid paying for ads that I did not authorize While you can agree to work within the terms of an agreement it does not mean that you agree to pay fees that a due to malfunctioning software or agree to be snowed with fees without notification In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I want my money backYou provided theives a venue by which to operate, You gave them the platform and the means to steal from people and then sit smugly in the corner like a child and say "it's not my fault" We'll, I don't think so I want my money back and I want it back now You created this venue for people to stealYou should be protecting your customers not the thieves you promote, you made the problem now you fix it REFUND $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My purchase clearly says Etsy they are selling threw you and as a customer I would think you would take this seriously especially if your letting sellers sell threw you and my credit card purchase says ETSY so its ok for a seller to scam a customer NOTHING was shipped have you guys looked at the tracking information clearly it still saying waiting for the product to arrive nothing was ever shipped on;y a shipping label was creadted I have even talked to the Post office the merchandise was NEVER SHIPPED when it was suppose to even after I talked to the seller only created a shipping label after I filled a claim still didnt respond until I called her a SCAMMER which thats exactly what she is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I understand the reason for a suspension, Etsy provided a " final warning" and I agreed to thatIP addresses have nothing to do with this because I told [redacted] and [redacted] that they would process these orders while picking them up at my house etsy has refused customer service PRIOR to any account suspension50+ emailed for assistance went unanswered, I would receive random emails from admins who would not respond back after I respondedNone of these emails offered advice or assistance Etsy is is choosing to suspend my shop for a accusationPerhaps their internal tools can access my webcam from the day of and see for themselves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer has opened a case on Etsy for this transaction and been in contact with an Etsy Administrator as of October *, As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case system If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf When responding to the Customer on October *, we advised the Customer that a [redacted] claim would need to be submitted by October [redacted] in order to be eligible for [redacted] ’s 45-day claim policyWe would now recommend that the Customer contact their bank or credit card issuer, to see whether they are able to obtain a refund In the event the Customer requires additional assistance with their case, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Etsy waited 2 months before shutting down my shop as a way to collect all of my seller fees. As for their direction to contact their support email address, that was already done. They were uncooperative there as well. Etsy participates in bad business practices and I'll be encouraging everyone I know to discontinue using Etsy due to their policies. It's a shame that businesses are allowed to rip consumers off just because they can. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection of our respont to the complaint filed July ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods [redacted] (the “Customer”) was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use As stated previously, Etsy’s Terms of Use, to which the Customer agreed, state, “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Unfortunately, the Customer did not file a timely dispute with EtsyOur records show that this dispute deadline expired on January **, The Customer also appears to have returned an item outside of any kind of agreement with the SellerAs our Terms of Use state, Etsy is released from all claims related to this dispute The Customer may consider contacting the shipping service, [redacted] or the financial institution used to make this purchase, in order to resolve this matter If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as described, in that it was received later than expectedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy Please note that Etsy is a marketplace made of individual Sellers with their own return policies, and Etsy is unable to mediate returns or partial refunds However, as the Customer has commented that there was an agreed by delivery date that may not have been honored by the Seller, Etsy has reopened the Customer’s case for further reviewThe Etsy Case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the dispute We ask that the Customer now update their case log with any additional information they believe may be relevant to the case In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the response to the rejection filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states that she emailed Etsy about a transaction and has not received a responsePlease note the complaint is time stamped as 1:58p.m Just after the Customer submitted this complaint, on 3/*/at 3:p.ma member of Etsy’s Trust & Safety Team, which handles these issues, responded to the Customer Etsy told the Customer that she can file a case for this order when she becomes eligible to do soOne can determine whether a transaction is eligible for a case by calculating the order’s processing time plus Etsy’s estimated shipping daysIf a seller does not add their own processing time, the order is automatically given a 5-day processing timeEtsy informed the Customer that based upon this, she may file a case on March ***, Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Please note that the item the customer purchased was from the Etsy user ‘FESTclothing’ who operates a shop on Etsy‘FESTclothing’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase It is unfortunate that the Customer did not have a satisfactory experience purchasing from a seller on EtsyThe Customer may wish to file a case when she becomes eligible to file a case on March ***, The Customer can reach out to the Etsy employee who reached out to her with any questions, or she can email [redacted] If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been delivered and they are awaiting a resolution through Etsy’s dispute platform I see according to our records that the Customer received a response from an Etsy Administrator on September [redacted] outlining our case process In addition, Etsy intervened in the Customer’s case on September [redacted] and ** As the Seller has not yet resolved this concern with the Customer directly, Etsy has intervened as of earlier today and a refund has been issued on the Seller’s behalf It typically takes to business days for the refund to be reflected in your bank account or card statement In the event the Customer requires additional information about the refund issued on the Seller's behalf, we would encourage them to reach out to our Trust team directly ( [redacted] ) We’re sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
August **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the complaint, the Customer states that she purchased a gift card from Etsy, and that her purchase was cancelledThe Customer further explains that, despite this cancellation, she was still charged for this purchase.Our records indicate that the Customer placed an Etsy Gift Card order on July *, but that the transaction was declinedThe Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July Because of this error, though her purchase was cancelled, the Customer was ultimately still chargedEtsy issued the Customer an Etsy Gift Card in an effort resolve this issueAn Etsy Administrator reached out to the Customer on August [redacted] to inform her of this.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplaceOn July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: “ ‘Worldpay is aware of an isolated issue impacting one of our gateways, resulting in a delay to some deposits and refunds for transactions across some of our customers' platforms, including Etsy'sWe are working hard to resolve this issue, and sincerely apologize for the inconvenience this has caused to Etsy sellers and buyersTo date, we have resolved the full backlog of deposits and refunds from the weekend, and we’re confident we will have addressed any remaining transactions shortly.’ - The team at Worldpay”The full July [redacted] announcement can also be viewed here: [redacted] We sincerely apologize for any inconvenience the Customer may have experienced as a result of this issueIn the event the Customer continues to have questions, she may reply directly to the August [redacted] email or reach out to our Support team using our Help form, which can be found here: [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You are correct, I did misunderstand the charges. Because I continued to receive bill notices in my email, and was unable to log-in to my account I was under the impression that I was receiving new bills. I have no problem paying the $30.00 for the month that I did use the service. I have been off the site for several years and would like to be able to regain use of my seller's account. I ended up having one complaint from a buyer who was very rude and has probably complained about several items. Once I received that complaint and lost access to my account I ended up getting more complaints. It was a nasty catch 22, where I wasn't able to look at any of the information, including shipping information. I used [redacted] to find as much information as I could on the orders I needed to send out, but was unable to do so in a timely manner. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
I purchased a Halloween costume for my niece through Etsy using one of their vendors Lauren M [redacted] paid $Which has already been taken out from my credit card to find out that the business is no longer a business on etsy I have tried emailing them several times posting on their blog opening a case and to no avail I have not got any responses Now my year old niece is so upset because I cannot find her the costume anywhere The customer service at Etsy is terrible and I will not recommend them ever
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [What I received was not packaged appropriately for sale, the computer showed one image but whenever they sent it, was without any type of directions nor did it have the photo that was shown on the computerAnd I'm asking for my money back.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
May *, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims a purchase made from a Seller on Etsy (the “Seller”) has not been deliveredPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer purchased an item from the Seller on April **On April **, the seller indicated that the item was shipped to the address provided by the Customer on the Etsy receiptThe tracking information provided by the Seller indicates that the package was delivered on April **Etsy does not hold sellers responsible for shipping delays or errors, as long as the Seller is able to prove that they shipped the item to the address on the Etsy receiptSome sellers may offer a replacement or a refund in this circumstance, but this is not required by EtsyAs the Seller has submitted tracking information, the Customer may wish to contact the Seller and the shipping service for information about opening a claim for a missing packageIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) We are sorry to hear that the Customer had a negative experience with the SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
October **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy.Etsy’s Terms of Use state that “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reasonWe will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.”In the complaint, the Customer (who operates as both a buyer and seller in the Etsy marketplace), states that her account was suspended due to overlapping information with another accountOur records show that Etsy’s Trust team has performed a careful investigation of the Customer’s account and the information which relates to another account on Etsy that had been suspended for policy violationsThe volume of overlapping information between these accounts is solid evidence by our standards, and we'll be unable to reconsider our decisionPlease note that we do not make the decision to suspend service without great consideration, and will only take action on related accounts if we are confident that they are directly associated with the offending accountIn the event the Customer has further questions about the status of their accounts, we would encourage them to reach out to our Trust team directly ( [redacted] ) Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Carly Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims that her account was suspended for messages that were sent through Etsy’s messaging system, Conversations When the Customer was first notified by an Etsy Administrator that these Conversations violated Etsy’s policies, she was advised that the Conversations system was designed to handle transaction arrangementsShe was also notified that the Conversations tool was not to be used to send shop announcements or promotionsBecause the Customer continued to send Conversations that violated Etsy’s policies after receiving notification that the messages violated Etsy’s policies, and because Etsy members receiving these unsolicited Conversations have reported them to us as spam, the Customer’s account has been closedUnfortunately, reinstatement of the Customer’s account is not possibleWe consider many factors when making these difficult decisions, and, in accordance with our policies stated above, Etsy may refuse service to anyone, for any reason, at any time Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed December*** against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ Etsy’s Terms of Use, to which the Customer agreed, state, “Everything on Etsy must be Handmade, Vintage, or a Craft Supply” and “Items must be accurately represented in listings and listing photos ( [redacted] )Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” In terms of fees, our policies state, “If Etsy terminates a listing or your account you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the rejection, the Customer states that Etsy suspended her account without cause and requests a refund for listing and advertisement fees On November ***, a member of Etsy’s Marketplace Integrity Team reached out to the Customer because the Customer was selling material that did not comply with Etsy’s policiesThe Customer’s material was not handmade according to our policies, although the Customer listed it as handmadeAt that time we explained to the Customer that we would work with her to ensure the material in her shop complied with Etsy’s policies if the Customer was willingWe did not receive a timely response, and subsequently suspended the Customer’s AccountThe Customer reached out to us on December *** to inquire about the suspension, at which point we informed the Customer that we would not re-open the Customer’s account due to violation of Etsy’s Terms of Use As a result and in accordance with our policies, Etsy suspended the Customer’s selling privilegesPer our policies, we do not offer refunds for the specified fees in these circumstancesEtsy considers this matter closed Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Jennifer ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is the problem: "The Customer alleges that an advanced option for auto-promoting new listings was the cause of the activation of the Promoted Listings campaignHowever, according to our Payments team, it is not possible to activate the Promoted Listings campaign by simply creating a listing while the campaign is turned off, "It did just that, the "yes add new listings" in the advanced setting was checked and it automatically added new items to the ads and activated it Like I said there was notice that the ad campaign had started up and no indicator to alert me to the fact that it had started If I had know I would have shut it back off immediately and hunted down the problem on December [redacted] to avoid paying for ads that I did not authorize While you can agree to work within the terms of an agreement it does not mean that you agree to pay fees that a due to malfunctioning software or agree to be snowed with fees without notification In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I want my money backYou provided theives a venue by which to operate, You gave them the platform and the means to steal from people and then sit smugly in the corner like a child and say "it's not my fault" We'll, I don't think so I want my money back and I want it back now You created this venue for people to stealYou should be protecting your customers not the thieves you promote, you made the problem now you fix it REFUND $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My purchase clearly says Etsy they are selling threw you and as a customer I would think you would take this seriously especially if your letting sellers sell threw you and my credit card purchase says ETSY so its ok for a seller to scam a customer NOTHING was shipped have you guys looked at the tracking information clearly it still saying waiting for the product to arrive nothing was ever shipped on;y a shipping label was creadted I have even talked to the Post office the merchandise was NEVER SHIPPED when it was suppose to even after I talked to the seller only created a shipping label after I filled a claim still didnt respond until I called her a SCAMMER which thats exactly what she is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I understand the reason for a suspension, Etsy provided a " final warning" and I agreed to thatIP addresses have nothing to do with this because I told [redacted] and [redacted] that they would process these orders while picking them up at my house etsy has refused customer service PRIOR to any account suspension50+ emailed for assistance went unanswered, I would receive random emails from admins who would not respond back after I respondedNone of these emails offered advice or assistance Etsy is is choosing to suspend my shop for a accusationPerhaps their internal tools can access my webcam from the day of and see for themselves In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer has opened a case on Etsy for this transaction and been in contact with an Etsy Administrator as of October *, As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case system If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf When responding to the Customer on October *, we advised the Customer that a [redacted] claim would need to be submitted by October [redacted] in order to be eligible for [redacted] ’s 45-day claim policyWe would now recommend that the Customer contact their bank or credit card issuer, to see whether they are able to obtain a refund In the event the Customer requires additional assistance with their case, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Etsy waited 2 months before shutting down my shop as a way to collect all of my seller fees. As for their direction to contact their support email address, that was already done. They were uncooperative there as well. Etsy participates in bad business practices and I'll be encouraging everyone I know to discontinue using Etsy due to their policies. It's a shame that businesses are allowed to rip consumers off just because they can. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection of our respont to the complaint filed July ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods [redacted] (the “Customer”) was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use As stated previously, Etsy’s Terms of Use, to which the Customer agreed, state, “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Unfortunately, the Customer did not file a timely dispute with EtsyOur records show that this dispute deadline expired on January **, The Customer also appears to have returned an item outside of any kind of agreement with the SellerAs our Terms of Use state, Etsy is released from all claims related to this dispute The Customer may consider contacting the shipping service, [redacted] or the financial institution used to make this purchase, in order to resolve this matter If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as described, in that it was received later than expectedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy Please note that Etsy is a marketplace made of individual Sellers with their own return policies, and Etsy is unable to mediate returns or partial refunds However, as the Customer has commented that there was an agreed by delivery date that may not have been honored by the Seller, Etsy has reopened the Customer’s case for further reviewThe Etsy Case system is a platform where buyers and sellers can work together to resolve issues with an orderIf necessary, Etsy Administrators may assist in the mediation of the dispute We ask that the Customer now update their case log with any additional information they believe may be relevant to the case In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the response to the rejection filed March ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states that she emailed Etsy about a transaction and has not received a responsePlease note the complaint is time stamped as 1:58p.m Just after the Customer submitted this complaint, on 3/*/at 3:p.ma member of Etsy’s Trust & Safety Team, which handles these issues, responded to the Customer Etsy told the Customer that she can file a case for this order when she becomes eligible to do soOne can determine whether a transaction is eligible for a case by calculating the order’s processing time plus Etsy’s estimated shipping daysIf a seller does not add their own processing time, the order is automatically given a 5-day processing timeEtsy informed the Customer that based upon this, she may file a case on March ***, Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” Please note that the item the customer purchased was from the Etsy user ‘FESTclothing’ who operates a shop on Etsy‘FESTclothing’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchase It is unfortunate that the Customer did not have a satisfactory experience purchasing from a seller on EtsyThe Customer may wish to file a case when she becomes eligible to file a case on March ***, The Customer can reach out to the Etsy employee who reached out to her with any questions, or she can email [redacted] If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been delivered and they are awaiting a resolution through Etsy’s dispute platform I see according to our records that the Customer received a response from an Etsy Administrator on September [redacted] outlining our case process In addition, Etsy intervened in the Customer’s case on September [redacted] and ** As the Seller has not yet resolved this concern with the Customer directly, Etsy has intervened as of earlier today and a refund has been issued on the Seller’s behalf It typically takes to business days for the refund to be reflected in your bank account or card statement In the event the Customer requires additional information about the refund issued on the Seller's behalf, we would encourage them to reach out to our Trust team directly ( [redacted] ) We’re sorry to hear that the Customer was concerned by this experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
August **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s full Terms of Use can be found here: [redacted] In the complaint, the Customer states that she purchased a gift card from Etsy, and that her purchase was cancelledThe Customer further explains that, despite this cancellation, she was still charged for this purchase.Our records indicate that the Customer placed an Etsy Gift Card order on July *, but that the transaction was declinedThe Customer was unfortunately affected by an error which our third party payment processor (“Worldpay”) encountered on multiple transactions during July Because of this error, though her purchase was cancelled, the Customer was ultimately still chargedEtsy issued the Customer an Etsy Gift Card in an effort resolve this issueAn Etsy Administrator reached out to the Customer on August [redacted] to inform her of this.The Mediator may wish to note note that Etsy has communicated this system error publicly with our members, both on the site and through several email messages which were sent to affected buyers and sellers in the Etsy marketplaceOn July *, Etsy shared the following information with our members on behalf of Worldpay, in a public forums announcement: “ ‘Worldpay is aware of an isolated issue impacting one of our gateways, resulting in a delay to some deposits and refunds for transactions across some of our customers' platforms, including Etsy'sWe are working hard to resolve this issue, and sincerely apologize for the inconvenience this has caused to Etsy sellers and buyersTo date, we have resolved the full backlog of deposits and refunds from the weekend, and we’re confident we will have addressed any remaining transactions shortly.’ - The team at Worldpay”The full July [redacted] announcement can also be viewed here: [redacted] We sincerely apologize for any inconvenience the Customer may have experienced as a result of this issueIn the event the Customer continues to have questions, she may reply directly to the August [redacted] email or reach out to our Support team using our Help form, which can be found here: [redacted] Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You are correct, I did misunderstand the charges. Because I continued to receive bill notices in my email, and was unable to log-in to my account I was under the impression that I was receiving new bills. I have no problem paying the $30.00 for the month that I did use the service. I have been off the site for several years and would like to be able to regain use of my seller's account. I ended up having one complaint from a buyer who was very rude and has probably complained about several items. Once I received that complaint and lost access to my account I ended up getting more complaints. It was a nasty catch 22, where I wasn't able to look at any of the information, including shipping information. I used [redacted] to find as much information as I could on the orders I needed to send out, but was unable to do so in a timely manner. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
I purchased a Halloween costume for my niece through Etsy using one of their vendors Lauren M [redacted] paid $Which has already been taken out from my credit card to find out that the business is no longer a business on etsy I have tried emailing them several times posting on their blog opening a case and to no avail I have not got any responses Now my year old niece is so upset because I cannot find her the costume anywhere The customer service at Etsy is terrible and I will not recommend them ever
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [What I received was not packaged appropriately for sale, the computer showed one image but whenever they sent it, was without any type of directions nor did it have the photo that was shown on the computerAnd I'm asking for my money back.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
May *, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear [redacted] : This letter sets forth Etsy’s position regarding the complaint dated May *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims a purchase made from a Seller on Etsy (the “Seller”) has not been deliveredPursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer purchased an item from the Seller on April **On April **, the seller indicated that the item was shipped to the address provided by the Customer on the Etsy receiptThe tracking information provided by the Seller indicates that the package was delivered on April **Etsy does not hold sellers responsible for shipping delays or errors, as long as the Seller is able to prove that they shipped the item to the address on the Etsy receiptSome sellers may offer a replacement or a refund in this circumstance, but this is not required by EtsyAs the Seller has submitted tracking information, the Customer may wish to contact the Seller and the shipping service for information about opening a claim for a missing packageIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) We are sorry to hear that the Customer had a negative experience with the SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
October **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use, which includes Etsy’s Seller Policy.Etsy’s Terms of Use state that “Etsy reserves the right to change, suspend or discontinue any of the Services at any time, for any reasonWe will not be liable to you for the effect that any changes to the Services may have on you, including your income or your ability to generate revenue through the Services.”In the complaint, the Customer (who operates as both a buyer and seller in the Etsy marketplace), states that her account was suspended due to overlapping information with another accountOur records show that Etsy’s Trust team has performed a careful investigation of the Customer’s account and the information which relates to another account on Etsy that had been suspended for policy violationsThe volume of overlapping information between these accounts is solid evidence by our standards, and we'll be unable to reconsider our decisionPlease note that we do not make the decision to suspend service without great consideration, and will only take action on related accounts if we are confident that they are directly associated with the offending accountIn the event the Customer has further questions about the status of their accounts, we would encourage them to reach out to our Trust team directly ( [redacted] ) Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Carly Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy membersEtsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accountsEtsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims that her account was suspended for messages that were sent through Etsy’s messaging system, Conversations When the Customer was first notified by an Etsy Administrator that these Conversations violated Etsy’s policies, she was advised that the Conversations system was designed to handle transaction arrangementsShe was also notified that the Conversations tool was not to be used to send shop announcements or promotionsBecause the Customer continued to send Conversations that violated Etsy’s policies after receiving notification that the messages violated Etsy’s policies, and because Etsy members receiving these unsolicited Conversations have reported them to us as spam, the Customer’s account has been closedUnfortunately, reinstatement of the Customer’s account is not possibleWe consider many factors when making these difficult decisions, and, in accordance with our policies stated above, Etsy may refuse service to anyone, for any reason, at any time Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed December*** against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer is a seller on the Etsy site and as such agreed to Etsy’s Terms of use.’’ Etsy’s Terms of Use, to which the Customer agreed, state, “Everything on Etsy must be Handmade, Vintage, or a Craft Supply” and “Items must be accurately represented in listings and listing photos ( [redacted] )Our Terms also state, “Etsy reserves the right to refuse service to anyone, for any reason, at any time.” In terms of fees, our policies state, “If Etsy terminates a listing or your account you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the rejection, the Customer states that Etsy suspended her account without cause and requests a refund for listing and advertisement fees On November ***, a member of Etsy’s Marketplace Integrity Team reached out to the Customer because the Customer was selling material that did not comply with Etsy’s policiesThe Customer’s material was not handmade according to our policies, although the Customer listed it as handmadeAt that time we explained to the Customer that we would work with her to ensure the material in her shop complied with Etsy’s policies if the Customer was willingWe did not receive a timely response, and subsequently suspended the Customer’s AccountThe Customer reached out to us on December *** to inquire about the suspension, at which point we informed the Customer that we would not re-open the Customer’s account due to violation of Etsy’s Terms of Use As a result and in accordance with our policies, Etsy suspended the Customer’s selling privilegesPer our policies, we do not offer refunds for the specified fees in these circumstancesEtsy considers this matter closed Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, Jennifer ***