Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They keep saying the somethingPlease Revdex.com do somethingI have stated on numerous timesThat my bank shows that I paid Etsy?? They need to return my moneyIf they had given my money to someone else then they are responsible party who needs to get it back from themThis other company which I believe that Etsy is making them up to get out of this issueThis company is trying to make stuff upThey are ripping people offIt shows on my bank acct that I paid EtsyIf they want to forward my money to someone else then etsy is liable to ensure that my item was shippedKind a the way the world work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy The Customer contacted our Trust team, and were notified by an Etsy Administrator of the action required to open a case on July **, and July **, To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concerns The Customer responded that they were unwilling to open a case on Etsy Without a case, Etsy is unable to further assist the Customer In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I reject this business response from Etsy because it seems like they did not investigate what actually happened with this caseI was giving the seller an opportunity to make things right before leaving them a nasty reviewI did not know about the 60-day limit to leave a reviewThat doesn't make sense to meWhat if a product breaks in right after the days are up? It seems like a pretty ineffective way to get feedback, unless they do not really want feedbackIt also seems like Etsy must get a lot of complaints because the letters they keep using to correspond with me seem like templates or just a copy and paste type of text to save time or cut cornersI have already started to tell my family and friends about this situationI am still waiting for them to make it rightThey should let me leave feedback.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com Although the Seller was still operating a shop on Etsy when the Customer placed her order, the Seller no longer qualifies to be a member of Etsy and will not be returning to the siteEven though the Customer is unable to file a case for this order on Etsy, she can still open a refund claim based on her payment methodAs explained to the Customer by an Etsy Administrator on December **, because the Customer paid for this order via [redacted] , Etsy does not have access to her paymentFor this reason, Etsy is unable to issue a refund on the Seller’s behalfThe Customer may wish to contact [redacted] , or her bank or credit card issuer, to see whether she is able to obtain a refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) was not as described, and that further assistance is needed Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com Because the Seller no longer qualifies to be a member of Etsy and will not be returning to the site, the Customer may wish to pursue a refund based on his payment methodThis order was paid for using [redacted] , so only [redacted] is able to issue a refund [redacted] is a separate entity from Etsy, which means that we unfortunately don’t have access to the funds the Customer submittedEarlier today, January **, an Etsy Administrator contacted the Customer by email with more detailed instructions on how to file a claim for a refund with [redacted] In the event the Customer requires additional assistance, we would encourage him to reach out to our Trust team directly ( [redacted] for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
I ordered a product from Etsy website and the product was never receivedI had contacted the seller and after a week wait the seller refused to issue a refundI contact Etsy next and they said that the seller is not a fault for a no show product and sided with the sellerI had to contact my back an initiate a chargebackI am very surprised at this turn as other online style retailers would normally issue a refund or new product when this happens
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy The Customer also noted that when contacting our Trust team, that they were informed that the day window to file a dispute and review their order had passed Etsy has a case system in place so that, if something should go wrong with a purchase, the Customer and the Seller can work together to resolve any concernsThe Customers ability to file a dispute unfortunately expired on February *, Once the option to open a case expires, it cannot be reinstated In the event the Customer has any questions about our Case system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Etsy's sellers also agree to follow Ety's rules and provide items to the sellers that are like the description and not a faux representation of what the customer shall receiveThis was untrue in my experienceCompensation is needed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed May ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.’’ In the complaint the Customer states that he wants to be refunded for a restocking fee from a seller on Etsy’s platform Our records indicate that on the Customer opened a case via Etsy’s case system, which is designed to resolve disputes between buyers and sellersOn a member of Etsy’s Trust and Safety team, which handles these issues, moderated the caseThe buyer claimed that the items purchased from an Etsy seller were significantly not as describedIn the case system the seller stated that she would issue a refund less a restocking fee once the items are returned and examinedThe seller received the items, issued a partial refund and provided proof that the listings were as describedAs a result, Etsy closed the case It is unfortunate that the Customer did not have a satisfactory experience purchasing on EtsyThese situations are unfortunate, but rareMost transactions on Etsy are completed without incident Please also note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy‘ [redacted] ’ is not an Etsy employee Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I felt that I deserved an straight answer to a straight questionI asked, that if my shop was closed because Etsy deemed I was selling commercial products, why was at least other sellers overlooked who are selling exactly the same itemsI asked how their integrity team had missed one of the sellers who has been active since and has over products listed, when I had been on there less than weeks! This was my question and in what seems to be typical Etsy manner, they were evasive, responding with 'we don't discuss other sellers'I believe this episode illustrates that Etsy are found wanting when it comes to applying their policies in an even-handed manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesThe Customer Cheri Morris is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer claims an item she purchased from an Etsy seller (the “Seller”) was defective and that the Seller agreed to send a replacement According to our records, the purchase was made on August **, 2013, and the Customer’s deadline to file a case with Etsy’s dispute system expired on November **, While the circumstances did not allow the Customer to file a timely dispute, it appears that the Seller shipped a replacement item via DHL on March *, 2014, and provided the tracking number [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
NEGLIGENT BUSINESS - I Purchased a Christmas gift and assumed my order was delayed because of the holiday rush but after a few weeks had passed I contacted the craftspersonAfter a few emails and numerous excuses I tried to contact Etsy and discovered that they have ZERO customer serviceFurthermore after days you can't file a case to petition a paymentWhat little service they have is a FAQ on their website that is a loop to nowhereI eventually found a phone number that goes to a recordingIt seems criminal and negligent at best to maintain a procurement website without responsive customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand the that one needs to review the shipping information during the checkout process, however, I find that the burden of responsibility changes if the vendor alters the street, city and zip that was just entered by the user in a prior screenWhat is the purpose of asking for the address in the first place? I find this process of altering addresses to be highly unusual and commercially unreasonable as I've never experienced anything remotely similar on any other e-commerce platformIt is for this reason that I have been insistent on making this complaint and Etsy has yet to formally acknowledge the true nature of my complaint With regards to the closing the case, I chose to do so because the seller did nothing wrong, so from that perspective, I did not wish to tarnish her the reputationMy specific complaint is with Etsy and their checkout process, which I view to be faultyI would also add that their current customer service structure, there is basically no way for a user to seek help or make a complaint directly to Etsy, as any issue is automatically assumed to be between buyer and seller Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the complaint, the Customer claims that she did not receive a purchase she made from a seller on Etsy (the “Seller”), on the date she needed, and neither the Seller nor Etsy has assisted her in resolving this issue Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.comOur records indicate that the Customer purchased an item from the Seller on October *The Seller then indicated that the item was shipped to the address provided by the Customer on the Etsy receipt and included tracking information for the shipment on October **According to the tracking information provided by the Seller, the shipping service marked this order as delivered on October **Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October 19, and that this case was closed once the item was delivered To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case system As the Customer has indicated that this matter remains unresolved and because the order did not ship within the timeline stated in the listing description, we have reopened the case at this timeTo avoid the case being permanently closed, the Customer will need to respond to any communication from Etsy Administrators within the given timeframeFor future reference, the Customer may note that it's important to reach an agreed upon delivery date with a seller before placing an order for time-sensitive itemsIn these circumstances, when a definitive delivery date has been agreed upon before the order is placed, Etsy may be able to mediate the dispute more effectively using our case systemWe’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Frankie Etsy, Inc
class="Apple-tab-span"> [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of UseIn the complaint the Customer states that he contacted Etsy to inform Etsy of other sellers who were not complying with Etsy’s policies, and that Etsy has not closed the shops in question, but instead continues to allow them to operate on the website selling non-handmade itemsHe requests that Etsy close the shops that are allegedly violating Etsy’s policiesEtsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply.” They also state, “Etsy may refuse service to anyone, at any time, for any reason.” Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policiesIf the Customer believes there are sellers on Etsy who are not following Etsy’s Handmade Policy, he may report that to Etsy using the “Report this shop to Etsy,” button on any shop pageEtsy may then investigate and close shops where appropriateEtsy is unable to comment on the status of another member’s shop, in accordance with our Privacy Policy ( [redacted] )However, if we investigate a shop and determine that the items being sold do not meet our policies, we may decide to close the shopThe Customer states in his complaint that he owns several patents for items being sold on Etsy, and that they are being sold without his permissionEtsy’s Intellectual Property Policy states, “Etsy strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material.” The Customer may wish to report allegedly infringing content using our online form [redacted] ) Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, April Etsy, Inc
[redacted] * [redacted] Dear Mediator, This letter sets forth Etsy’s position regarding the complaint dated September ***, against Etsy, Inc(“Etsy”)Etsy’s service, located at Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies ( [redacted] )As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of UseIn the complaint the Customer states that Etsy closed their shop, “***,” and did not give the Customer any notice or chance to fix his shop All items listed for sale on Etsy’s site must be handmade, vintage or craft supply [ [redacted] ]Etsy’s Handmade Policy states that all items listed for sale must be handmade by the seller, not resold from commercial sources ( [redacted] )Also, Etsy’s policies require that sellers accurately represent the size, scale, and location of their business, as well as the employees involved in running the shopEtsy’s Terms of Use also state that Etsy may refuse service to anyone, at any time, and for any reason ( [redacted] ) Etsy’s Marketplace Integrity team reviewed the Customer’s shop and determined that it did not qualify to be on the Etsy MarketplaceEtsy informed the Customer of this decision on September **, The Marketplace Integrity team also determined that based off the material in the Customer’s shop, the shop posed too much of a risk to reconsider the decision to revoke the Customer’s selling privileges Based on the multitude of violations of Etsy’s handmade policy in in “***,”, Etsy permanently revoked the Customer’s account privileges Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, April K [redacted] Etsy, Inc
July **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the complaint dated July [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users (except for services that require an application) or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that they would like the cost of shipping the return back to the Seller refunded As a venue, Etsy is not directly involved in the transaction between the Customer and the SellerTo clarify, the Seller from whom the Customer purchased is not an employee of Etsy, but rather a person who operates a shop on EtsyBecause the Customer did not open a case for this order, Etsy was unable to make an official determination that the order the Customer received was indeed not as describedEtsy is unable to mediate disputes outside of the case System, and is therefore unable to require that the Seller issue a refund for the cost of this return shippingEtsy is also unable to issue a refund on the Seller’s behalfAs each seller on Etsy may have a different policy regarding refunds on shipping for returned items, the Customer may wish to contact the Seller directly to work toward a more amicable resolutionIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer did not open a case on Etsy for this transaction within the 60-day eligibility windowI can also see that the Seller did not mark the order as shipped, so as a courtesy, I contacted the Seller earlier today, November **, about the status of this orderAs a venue, Etsy is not directly involved in the transaction, and we are unfortunately unable to fully mediate between the Customer and the Seller outside of our dispute systemHowever, the Seller will not be eligible to sell on Etsy again until any outstanding disputes are resolvedAs the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalfWe would recommend that the Customer therefore contact [redacted] , or their bank or credit card issuer, to see whether they are able to obtain their refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased macaroons from a seller on Etsy, (the “Seller”) and that the order she received was wrongAs is stated in our Terms of Use, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.According to our records, the Customer has not yet opened a case on Etsy for this transaction.To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through this case system.The Customer may note that the day window in which she is eligible to file a case for this transaction began on February *, and will expire on April *, If the Customer does not file a case before that date, that option will no longer be available and will not be reinstatedIn the event the Customer continues to have questions about this matter, or needs further assistance in opening a case, we would encourage her to reach out to the Trust team at [redacted] Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she had not received the order she placed with an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy According to our records, the Customer did reach out to our Trust team ( [redacted] ), who responded to each of the Customer’s emails about this issueOn April * and May **, 2014, our Trust representatives suggested that the Customer file a case with Etsy’s dispute issue so that we could assist her with this matterWe also informed the Customer that the case must be filed by the May **, deadline in each of those two emailsThe Customer failed to file such a dispute by the deadline Our records show that we have continued to respond to the Customer’s emails on May ** and May **, However, as the May **, deadline for a case had passed, we were unable to further assist with this matter It is unfortunate that the Customer had an unsatisfactory experience with the SellerThe Customer may consider filing a claim with the credit card company or bank used for this transactionEtsy considers this matter closed at this time If you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They keep saying the somethingPlease Revdex.com do somethingI have stated on numerous timesThat my bank shows that I paid Etsy?? They need to return my moneyIf they had given my money to someone else then they are responsible party who needs to get it back from themThis other company which I believe that Etsy is making them up to get out of this issueThis company is trying to make stuff upThey are ripping people offIt shows on my bank acct that I paid EtsyIf they want to forward my money to someone else then etsy is liable to ensure that my item was shippedKind a the way the world work In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy The Customer contacted our Trust team, and were notified by an Etsy Administrator of the action required to open a case on July **, and July **, To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concerns The Customer responded that they were unwilling to open a case on Etsy Without a case, Etsy is unable to further assist the Customer In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I reject this business response from Etsy because it seems like they did not investigate what actually happened with this caseI was giving the seller an opportunity to make things right before leaving them a nasty reviewI did not know about the 60-day limit to leave a reviewThat doesn't make sense to meWhat if a product breaks in right after the days are up? It seems like a pretty ineffective way to get feedback, unless they do not really want feedbackIt also seems like Etsy must get a lot of complaints because the letters they keep using to correspond with me seem like templates or just a copy and paste type of text to save time or cut cornersI have already started to tell my family and friends about this situationI am still waiting for them to make it rightThey should let me leave feedback.Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated December **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com Although the Seller was still operating a shop on Etsy when the Customer placed her order, the Seller no longer qualifies to be a member of Etsy and will not be returning to the siteEven though the Customer is unable to file a case for this order on Etsy, she can still open a refund claim based on her payment methodAs explained to the Customer by an Etsy Administrator on December **, because the Customer paid for this order via [redacted] , Etsy does not have access to her paymentFor this reason, Etsy is unable to issue a refund on the Seller’s behalfThe Customer may wish to contact [redacted] , or her bank or credit card issuer, to see whether she is able to obtain a refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) was not as described, and that further assistance is needed Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com Because the Seller no longer qualifies to be a member of Etsy and will not be returning to the site, the Customer may wish to pursue a refund based on his payment methodThis order was paid for using [redacted] , so only [redacted] is able to issue a refund [redacted] is a separate entity from Etsy, which means that we unfortunately don’t have access to the funds the Customer submittedEarlier today, January **, an Etsy Administrator contacted the Customer by email with more detailed instructions on how to file a claim for a refund with [redacted] In the event the Customer requires additional assistance, we would encourage him to reach out to our Trust team directly ( [redacted] for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact [redacted] Sincerely, [redacted] Etsy, Inc
I ordered a product from Etsy website and the product was never receivedI had contacted the seller and after a week wait the seller refused to issue a refundI contact Etsy next and they said that the seller is not a fault for a no show product and sided with the sellerI had to contact my back an initiate a chargebackI am very surprised at this turn as other online style retailers would normally issue a refund or new product when this happens
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated June **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as describedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy The Customer also noted that when contacting our Trust team, that they were informed that the day window to file a dispute and review their order had passed Etsy has a case system in place so that, if something should go wrong with a purchase, the Customer and the Seller can work together to resolve any concernsThe Customers ability to file a dispute unfortunately expired on February *, Once the option to open a case expires, it cannot be reinstated In the event the Customer has any questions about our Case system, they may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Etsy's sellers also agree to follow Ety's rules and provide items to the sellers that are like the description and not a faux representation of what the customer shall receiveThis was untrue in my experienceCompensation is needed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the rejection filed May ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up his/her own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the rejection, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use.’’ In the complaint the Customer states that he wants to be refunded for a restocking fee from a seller on Etsy’s platform Our records indicate that on the Customer opened a case via Etsy’s case system, which is designed to resolve disputes between buyers and sellersOn a member of Etsy’s Trust and Safety team, which handles these issues, moderated the caseThe buyer claimed that the items purchased from an Etsy seller were significantly not as describedIn the case system the seller stated that she would issue a refund less a restocking fee once the items are returned and examinedThe seller received the items, issued a partial refund and provided proof that the listings were as describedAs a result, Etsy closed the case It is unfortunate that the Customer did not have a satisfactory experience purchasing on EtsyThese situations are unfortunate, but rareMost transactions on Etsy are completed without incident Please also note that the item the customer purchased was from the Etsy user ‘ [redacted] ’ who operates a shop on Etsy‘ [redacted] ’ is not an Etsy employee Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy considers this matter closed If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I felt that I deserved an straight answer to a straight questionI asked, that if my shop was closed because Etsy deemed I was selling commercial products, why was at least other sellers overlooked who are selling exactly the same itemsI asked how their integrity team had missed one of the sellers who has been active since and has over products listed, when I had been on there less than weeks! This was my question and in what seems to be typical Etsy manner, they were evasive, responding with 'we don't discuss other sellers'I believe this episode illustrates that Etsy are found wanting when it comes to applying their policies in an even-handed manner In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated March *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesThe Customer Cheri Morris is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer claims an item she purchased from an Etsy seller (the “Seller”) was defective and that the Seller agreed to send a replacement According to our records, the purchase was made on August **, 2013, and the Customer’s deadline to file a case with Etsy’s dispute system expired on November **, While the circumstances did not allow the Customer to file a timely dispute, it appears that the Seller shipped a replacement item via DHL on March *, 2014, and provided the tracking number [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
NEGLIGENT BUSINESS - I Purchased a Christmas gift and assumed my order was delayed because of the holiday rush but after a few weeks had passed I contacted the craftspersonAfter a few emails and numerous excuses I tried to contact Etsy and discovered that they have ZERO customer serviceFurthermore after days you can't file a case to petition a paymentWhat little service they have is a FAQ on their website that is a loop to nowhereI eventually found a phone number that goes to a recordingIt seems criminal and negligent at best to maintain a procurement website without responsive customer service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand the that one needs to review the shipping information during the checkout process, however, I find that the burden of responsibility changes if the vendor alters the street, city and zip that was just entered by the user in a prior screenWhat is the purpose of asking for the address in the first place? I find this process of altering addresses to be highly unusual and commercially unreasonable as I've never experienced anything remotely similar on any other e-commerce platformIt is for this reason that I have been insistent on making this complaint and Etsy has yet to formally acknowledge the true nature of my complaint With regards to the closing the case, I chose to do so because the seller did nothing wrong, so from that perspective, I did not wish to tarnish her the reputationMy specific complaint is with Etsy and their checkout process, which I view to be faultyI would also add that their current customer service structure, there is basically no way for a user to seek help or make a complaint directly to Etsy, as any issue is automatically assumed to be between buyer and seller Best regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, 2016, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the complaint, the Customer claims that she did not receive a purchase she made from a seller on Etsy (the “Seller”), on the date she needed, and neither the Seller nor Etsy has assisted her in resolving this issue Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and sellerThe Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.comOur records indicate that the Customer purchased an item from the Seller on October *The Seller then indicated that the item was shipped to the address provided by the Customer on the Etsy receipt and included tracking information for the shipment on October **According to the tracking information provided by the Seller, the shipping service marked this order as delivered on October **Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October 19, and that this case was closed once the item was delivered To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case system As the Customer has indicated that this matter remains unresolved and because the order did not ship within the timeline stated in the listing description, we have reopened the case at this timeTo avoid the case being permanently closed, the Customer will need to respond to any communication from Etsy Administrators within the given timeframeFor future reference, the Customer may note that it's important to reach an agreed upon delivery date with a seller before placing an order for time-sensitive itemsIn these circumstances, when a definitive delivery date has been agreed upon before the order is placed, Etsy may be able to mediate the dispute more effectively using our case systemWe’re sorry to hear that the Customer has not had a positive experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Frankie Etsy, Inc
class="Apple-tab-span"> [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint filed October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsIndividuals may open up their own shop on Etsy to sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of UseIn the complaint the Customer states that he contacted Etsy to inform Etsy of other sellers who were not complying with Etsy’s policies, and that Etsy has not closed the shops in question, but instead continues to allow them to operate on the website selling non-handmade itemsHe requests that Etsy close the shops that are allegedly violating Etsy’s policiesEtsy’s policies state, “Everything listed for sale on Etsy must be handmade, vintage, or a craft supply.” They also state, “Etsy may refuse service to anyone, at any time, for any reason.” Etsy’s Marketplace Integrity Team investigates whether members are selling material in accordance with our policiesIf the Customer believes there are sellers on Etsy who are not following Etsy’s Handmade Policy, he may report that to Etsy using the “Report this shop to Etsy,” button on any shop pageEtsy may then investigate and close shops where appropriateEtsy is unable to comment on the status of another member’s shop, in accordance with our Privacy Policy ( [redacted] )However, if we investigate a shop and determine that the items being sold do not meet our policies, we may decide to close the shopThe Customer states in his complaint that he owns several patents for items being sold on Etsy, and that they are being sold without his permissionEtsy’s Intellectual Property Policy states, “Etsy strives to respond quickly when we receive proper notice of intellectual property infringement by removing or disabling access to the allegedly infringing material.” The Customer may wish to report allegedly infringing content using our online form [redacted] ) Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, April Etsy, Inc
[redacted] * [redacted] Dear Mediator, This letter sets forth Etsy’s position regarding the complaint dated September ***, against Etsy, Inc(“Etsy”)Etsy’s service, located at Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies ( [redacted] )As [redacted] (the “Customer”) explained in the complaint, the Customer was a seller on the Etsy site and as such agreed to Etsy’s Terms of UseIn the complaint the Customer states that Etsy closed their shop, “***,” and did not give the Customer any notice or chance to fix his shop All items listed for sale on Etsy’s site must be handmade, vintage or craft supply [ [redacted] ]Etsy’s Handmade Policy states that all items listed for sale must be handmade by the seller, not resold from commercial sources ( [redacted] )Also, Etsy’s policies require that sellers accurately represent the size, scale, and location of their business, as well as the employees involved in running the shopEtsy’s Terms of Use also state that Etsy may refuse service to anyone, at any time, and for any reason ( [redacted] ) Etsy’s Marketplace Integrity team reviewed the Customer’s shop and determined that it did not qualify to be on the Etsy MarketplaceEtsy informed the Customer of this decision on September **, The Marketplace Integrity team also determined that based off the material in the Customer’s shop, the shop posed too much of a risk to reconsider the decision to revoke the Customer’s selling privileges Based on the multitude of violations of Etsy’s handmade policy in in “***,”, Etsy permanently revoked the Customer’s account privileges Etsy considers this matter closedIf you have any questions please contact me at [redacted] Sincerely, April K [redacted] Etsy, Inc
July **, To: The Revdex.com [redacted] [redacted] Via Email: [redacted] Re: Case # [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the complaint dated July [redacted] against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users (except for services that require an application) or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer states that they would like the cost of shipping the return back to the Seller refunded As a venue, Etsy is not directly involved in the transaction between the Customer and the SellerTo clarify, the Seller from whom the Customer purchased is not an employee of Etsy, but rather a person who operates a shop on EtsyBecause the Customer did not open a case for this order, Etsy was unable to make an official determination that the order the Customer received was indeed not as describedEtsy is unable to mediate disputes outside of the case System, and is therefore unable to require that the Seller issue a refund for the cost of this return shippingEtsy is also unable to issue a refund on the Seller’s behalfAs each seller on Etsy may have a different policy regarding refunds on shipping for returned items, the Customer may wish to contact the Seller directly to work toward a more amicable resolutionIn the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted] We are sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer did not open a case on Etsy for this transaction within the 60-day eligibility windowI can also see that the Seller did not mark the order as shipped, so as a courtesy, I contacted the Seller earlier today, November **, about the status of this orderAs a venue, Etsy is not directly involved in the transaction, and we are unfortunately unable to fully mediate between the Customer and the Seller outside of our dispute systemHowever, the Seller will not be eligible to sell on Etsy again until any outstanding disputes are resolvedAs the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalfWe would recommend that the Customer therefore contact [redacted] , or their bank or credit card issuer, to see whether they are able to obtain their refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated February **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” In the complaint, the Customer claims that she purchased macaroons from a seller on Etsy, (the “Seller”) and that the order she received was wrongAs is stated in our Terms of Use, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.According to our records, the Customer has not yet opened a case on Etsy for this transaction.To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an orderAlthough, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through this case system.The Customer may note that the day window in which she is eligible to file a case for this transaction began on February *, and will expire on April *, If the Customer does not file a case before that date, that option will no longer be available and will not be reinstatedIn the event the Customer continues to have questions about this matter, or needs further assistance in opening a case, we would encourage her to reach out to the Trust team at [redacted] Etsy considers the matter closed at this time If you have any questions, feel free to contact [redacted] Sincerely, Camille Etsy, Inc
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] *** (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she had not received the order she placed with an Etsy seller (the “Seller”)To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy According to our records, the Customer did reach out to our Trust team ( [redacted] ), who responded to each of the Customer’s emails about this issueOn April * and May **, 2014, our Trust representatives suggested that the Customer file a case with Etsy’s dispute issue so that we could assist her with this matterWe also informed the Customer that the case must be filed by the May **, deadline in each of those two emailsThe Customer failed to file such a dispute by the deadline Our records show that we have continued to respond to the Customer’s emails on May ** and May **, However, as the May **, deadline for a case had passed, we were unable to further assist with this matter It is unfortunate that the Customer had an unsatisfactory experience with the SellerThe Customer may consider filing a claim with the credit card company or bank used for this transactionEtsy considers this matter closed at this time If you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc