Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have done nothing to resolve this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com Unfortunately, the Seller no longer qualifies to be a member of Etsy and will not be returning to the siteEven though the Customer is unable to file a case for this order on Etsy, she can still open a refund claim based on her payment methodBecause the Customer paid for this order via [redacted] , Etsy does not have access to her paymentFor this reason, Etsy is unable to issue a refund on the Seller’s behalfThe Customer may wish to contact [redacted] , or their bank or credit card issuer, to see whether she is able to obtain a refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the products she ordered from an Etsy seller (the “Seller”) were not receivedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operated a shop on Etsy According to our records, the Seller no longer qualifies to sell on Etsy, and will not be returning to the siteThe Customer was issued a full refund by Etsy on behalf of the Seller earlier today, January *, The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statement In the event the Customer has any further questions about this refund, she may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered and that this concern was not resolved via Etsy’s case system Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerAs previously noted, the Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see that this Customer filed a case on Etsy, but that their case was closed as the Seller failed to resolve the case in a timely mannerAs a result, the Seller’s account has been suspended The Seller will not be able to return to Etsy until they resolve the Customer’s complaint As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf As noted to the Customer in their case log, we would now recommend that they contact their bank or credit card issuer to open a claim In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredThe Customer also states that they have not received communication from the Seller Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer last received communication from the Seller on June **, If the Customer has not yet received the product they ordered from the Seller, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance in filing a dispute We would further like to note that the Customer is eligible to file a dispute through Etsy’s case system from June **, to August **, We’re sorry to hear that the Customer has not received the product ordered from this Seller and we would be happy to assist them in pursuing a resolutionHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the response to the complaint filed February ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states that an item purchased from an Etsy seller was not sent in the appropriate time frameThe Customer also states that she requests a refund in her PayPal account Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” We have alerted a member of Etsy’s Trust & Safety Team, which handles issues such as theseOccasionally, Etsy experiences high volumes of traffic in these queuesA member of the Trust & Safety Team just reached out to the Customer and explained that we reached out to the sellerEtsy also explained that since the Customer purchased the item through PayPal, she may wish to contact PayPal directly, or her bank or credit card providerEtsy is currently in the process of assisting the Customer and will work with her Please note that the item the customer purchased was from the Etsy user ‘vividiy’ who operates a shop on Etsy‘vividiy’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchaseAlso, the Customer purchased this item via PayPal, a separate companyShe may wish to contact PayPal directly We will be working with the Customer and we hope this works out for the bestIf the Customer has any questions, she should respond to the Trust and Safety Agent who reached out to her If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ? Per etsy's response my "day window to file a dispute" expired on The problem with this dispute policy is that it is based on the processing time which is controlled by the sellerIn this case, Etsy has allowed this shop to post grossly inaccurate processing times leaving buyers without recourse when they finally receive their productUpon reading this shop's reviews, Etsy has previously been notified of gross inaccuracies with the shop's processing times but continues to let the shop owner falsely advertize and supply buyers with inaccurate processing timesThis policy does not protect consumers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Etsy has set forth the same stock response reinstating a highly unfair policy that has severely impacted my businessI demand a personalized dialogue and reinstatement of our account with limitations as specified [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Etsy sounds good but all that glitters is not gold Everything is hunky dorey until something goes wrong and then they claim they have nothing to do with it If they take money and charge fees, they should not be able to leave buyers/sellers to fend for themselves...which they do thanks to their legal mumbo jumbo they like to pull out
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she was not satisfied with Transactions # [redacted] , # [redacted] , and # [redacted] To clarify, the sellers that the Customer purchased from are not employees of Etsy, but rather individuals who operate shops on Etsy According to our records, one transaction was made on August **, and two were made on December *, Unfortunately, the Customer’s eligibility to open cases for these orders expired on October **, 2013; February **, 2014; and February **, The Customer may review our case system help page found at [redacted] for more informationOnce the eligibility to file a case expires it cannot be reinstatedShould the Customer have any questions about this process she may contact [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Date Sent: 5:30:PM March **, *** [redacted] [redacted] [redacted] [redacted] *** [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.” In his complaint, the Customer claims the item she purchased from a seller on Etsy (the “Seller”) was not as described Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer filed a dispute with Etsy’s case system on March *, 2014, which is currently ongoingAccording to our records, the Customer used PayPal to pay for the transactionShe may also choose to file a dispute with PayPalAs Etsy is not affiliated with PayPal, the Customer should follow the appropriate deadlines and guidelines in filing a PayPal dispute We are sincerely sorry to see that the Customer did not have a satisfactory experience with this Seller, and we truly hope the Customer will reach a resolution that is to her satisfaction Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
September **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the complaint dated August **, **against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the Customer’s recent rejection, she has provided photographs in an effort to support her claim that a custom outfit she purchased from a seller on Etsy (the “Seller”) was not as describedTo reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comBy agreeing to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected to her dispute with the Seller According to our records, the Customer opened a case on Etsy for this transaction on August **To be clear, a "case" is Etsy’s dispute platform, which allows buyers and sellers to work together to resolve issues which may occurred throughout the course of a transactionIf necessary, an Etsy Administrator may offer further assistance in the mediation of the dispute, should the members be unable to reach an amicable outcome by working together in the case logOur records indicate that, although the Customer had taken action to open this case, they did not continue to participate in the case log as is generally requiredHowever, as a courtesy, the Etsy Administrator assigned to the Customer’s case reviewed photographs available in Etsy Conversations (Etsy’s onsite messaging tool) in order to make a determination in the case and bring this matter to a close.After diligent review of the Customer’s concerns and the agreements made between the Customer and the Seller prior to purchase, the Etsy Administrator assigned to this case has determined that the order the Customer received does not qualify as significantly not as describedAs such, this case has now been closed this caseEtsy’s decision in this matter is finalWhile we appreciate the Customer's request to speak to Etsy’s CEO, complaints of this nature are handled by Etsy’s Trust team, who can field any additional concerns at [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact [redacted] Sincerely, Carly Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered The Customer has also noted their disappointment in Etsy’s response time to their email Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com Unfortunately, as the Customer noted, the Seller the Customer ordered from no longer qualifies to be a member of Etsy and will not be returning to the site Although the Customer is unable to continue their case for this order on Etsy, they can still open a refund claim based on their payment method As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We would recommend that the Customer therefore contact [redacted] , or their bank or credit card issuer, to see whether they are able to obtain a refund We’d like to apologize for the delay in responding to this Customer’s email, as I see they wrote to our Trust team on September [redacted] and we responded on September ** At this time the Customer is still in communication with our Trust team about this concern We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not find this to be satisfying Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] "Etsy cannot ensure that a buyer or seler will actually complete a transaction." If that had been told to me before, I would have never have tried to make a purchase through this website."The Seller made attempts to contact the Customer." That is a 100% lie.When I went back to the website again, there was no briefcase shown nor any contact information for the "Seller." How was I supposed to pursue a phantom?All of a sudden, with an inquiry by the Revdex.com, Etsy is suddenly "responsible." If they know where this seller is, they can contact the seller and cancel the transaction-----which is what I have been asking for There better not be any charges to my charge card-----I have received nothing.? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Direct Checkout Terms of Use state “Etsy reserves the right to decline Payment Transactions that we have reason to believe to be high risk, fraudulent, or in violation of this Agreement.” In the complaint, the Customer claims that her transactions were cancelled as a result of discrepancies with her billing addressDue to these discrepancies, the Customer was contacted by an Etsy Administrator on October **The Etsy Administrator requested additional information necessary to verify that the Customer was authorized to use the credit card Our records show that the information the Customer provided in her response was not sufficient to safely approve the transactions via our Direct Checkout credit card payment system, and as a result, the transactions were cancelledThe Customer was then provided with instructions for making these purchases through [redacted] The Customer has since re-purchased all of the items through [redacted] We are sorry to hear that the measures taken to protect the safety of the marketplace for our buyers and sellers have caused this inconvenience to the CustomerIn the event the Customer requires further assistance with this matter, we would encourage her to reach out to our Verification team directly at [redacted] Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use In the complaint, the Customer claims to have an unknown charge on her credit cardOur records show that the Customer is currently being assisted by members of Etsy’s Trust team, and that this issue has been escalated to Etsy’s Payments team for further reviewThese Admins are looking into this issue and are continuing to work with the Customer to resolve this matterWe are sorry to hear of the concern caused by this chargeOur Payments team will be in touch with updates as soon as they are available If you have any questions, feel free to contact me at [redacted] Sincerely, Nancy Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not file a complaint within the time frame allowed because the seller was keeping contact with me and promising to fix the issue, but never didAlthough he is a seller on Etsy, he is representing Etsy with his products as a sellerThere have been several negative complaints in the seller's reviews, and I've spoken with other upset customers whom he has also scammedEtsy is aware of this issue and has refused to suspend his rights to sell on the site or fix the issue for the buyers who have been cheated of their moneyI do not want an apology, I would like to see action taken on some degree by Etsy to either fix it for the buyers or to suspend his selling privileges In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They have done nothing to resolve this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com Unfortunately, the Seller no longer qualifies to be a member of Etsy and will not be returning to the siteEven though the Customer is unable to file a case for this order on Etsy, she can still open a refund claim based on her payment methodBecause the Customer paid for this order via [redacted] , Etsy does not have access to her paymentFor this reason, Etsy is unable to issue a refund on the Seller’s behalfThe Customer may wish to contact [redacted] , or their bank or credit card issuer, to see whether she is able to obtain a refundIn the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this timeIf you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated January *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of UseEtsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellersAs a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for itemsEtsy does not pre-screen users or the content or information provided by usersEtsy cannot ensure that a buyer or seller will actually complete a transaction” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that the products she ordered from an Etsy seller (the “Seller”) were not receivedTo clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operated a shop on Etsy According to our records, the Seller no longer qualifies to sell on Etsy, and will not be returning to the siteThe Customer was issued a full refund by Etsy on behalf of the Seller earlier today, January *, The Customer may wish to note that it typically takes to business days for the refund to be reflected in their bank account or card statement In the event the Customer has any further questions about this refund, she may contact our Trust team for more information at [redacted] We’re sorry to hear that the Customer did not have a satisfactory experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputesEtsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered and that this concern was not resolved via Etsy’s case system Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerAs previously noted, the Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see that this Customer filed a case on Etsy, but that their case was closed as the Seller failed to resolve the case in a timely mannerAs a result, the Seller’s account has been suspended The Seller will not be able to return to Etsy until they resolve the Customer’s complaint As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf As noted to the Customer in their case log, we would now recommend that they contact their bank or credit card issuer to open a claim In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated July **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been deliveredThe Customer also states that they have not received communication from the Seller Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer last received communication from the Seller on June **, If the Customer has not yet received the product they ordered from the Seller, we would encourage them to reach out to our Trust team directly ( [redacted] ) for assistance in filing a dispute We would further like to note that the Customer is eligible to file a dispute through Etsy’s case system from June **, to August **, We’re sorry to hear that the Customer has not received the product ordered from this Seller and we would be happy to assist them in pursuing a resolutionHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Dear Mediator: This letter sets forth Etsy’s position regarding the response to the complaint filed February ***, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policiesAs [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of use In the rejection, the Customer states that an item purchased from an Etsy seller was not sent in the appropriate time frameThe Customer also states that she requests a refund in her PayPal account Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy from any and all claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes.” We have alerted a member of Etsy’s Trust & Safety Team, which handles issues such as theseOccasionally, Etsy experiences high volumes of traffic in these queuesA member of the Trust & Safety Team just reached out to the Customer and explained that we reached out to the sellerEtsy also explained that since the Customer purchased the item through PayPal, she may wish to contact PayPal directly, or her bank or credit card providerEtsy is currently in the process of assisting the Customer and will work with her Please note that the item the customer purchased was from the Etsy user ‘vividiy’ who operates a shop on Etsy‘vividiy’ is not an Etsy employeePursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeEtsy did not receive any payment from the Customer for this purchaseAlso, the Customer purchased this item via PayPal, a separate companyShe may wish to contact PayPal directly We will be working with the Customer and we hope this works out for the bestIf the Customer has any questions, she should respond to the Trust and Safety Agent who reached out to her If you have any questions please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: ? Per etsy's response my "day window to file a dispute" expired on The problem with this dispute policy is that it is based on the processing time which is controlled by the sellerIn this case, Etsy has allowed this shop to post grossly inaccurate processing times leaving buyers without recourse when they finally receive their productUpon reading this shop's reviews, Etsy has previously been notified of gross inaccuracies with the shop's processing times but continues to let the shop owner falsely advertize and supply buyers with inaccurate processing timesThis policy does not protect consumers In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Etsy has set forth the same stock response reinstating a highly unfair policy that has severely impacted my businessI demand a personalized dialogue and reinstatement of our account with limitations as specified [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Etsy sounds good but all that glitters is not gold Everything is hunky dorey until something goes wrong and then they claim they have nothing to do with it If they take money and charge fees, they should not be able to leave buyers/sellers to fend for themselves...which they do thanks to their legal mumbo jumbo they like to pull out
[redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated May **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the Complaint, the Customer states that she was not satisfied with Transactions # [redacted] , # [redacted] , and # [redacted] To clarify, the sellers that the Customer purchased from are not employees of Etsy, but rather individuals who operate shops on Etsy According to our records, one transaction was made on August **, and two were made on December *, Unfortunately, the Customer’s eligibility to open cases for these orders expired on October **, 2013; February **, 2014; and February **, The Customer may review our case system help page found at [redacted] for more informationOnce the eligibility to file a case expires it cannot be reinstatedShould the Customer have any questions about this process she may contact [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Date Sent: 5:30:PM March **, *** [redacted] [redacted] [redacted] [redacted] *** [redacted] * [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the Complaint dated March **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods To use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.” In his complaint, the Customer claims the item she purchased from a seller on Etsy (the “Seller”) was not as described Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com I see according to our records that the Customer filed a dispute with Etsy’s case system on March *, 2014, which is currently ongoingAccording to our records, the Customer used PayPal to pay for the transactionShe may also choose to file a dispute with PayPalAs Etsy is not affiliated with PayPal, the Customer should follow the appropriate deadlines and guidelines in filing a PayPal dispute We are sincerely sorry to see that the Customer did not have a satisfactory experience with this Seller, and we truly hope the Customer will reach a resolution that is to her satisfaction Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
September **, [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter further sets forth Etsy’s position regarding the complaint dated August **, **against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the worldIt is important to note, however, that Etsy is not a part of that transactionBy shopping on Etsy, you understand that: You are not buying directly from Etsy, but from one of the many talented sellers on Etsy; Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.” In the Customer’s recent rejection, she has provided photographs in an effort to support her claim that a custom outfit she purchased from a seller on Etsy (the “Seller”) was not as describedTo reiterate, transactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.comBy agreeing to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected to her dispute with the Seller According to our records, the Customer opened a case on Etsy for this transaction on August **To be clear, a "case" is Etsy’s dispute platform, which allows buyers and sellers to work together to resolve issues which may occurred throughout the course of a transactionIf necessary, an Etsy Administrator may offer further assistance in the mediation of the dispute, should the members be unable to reach an amicable outcome by working together in the case logOur records indicate that, although the Customer had taken action to open this case, they did not continue to participate in the case log as is generally requiredHowever, as a courtesy, the Etsy Administrator assigned to the Customer’s case reviewed photographs available in Etsy Conversations (Etsy’s onsite messaging tool) in order to make a determination in the case and bring this matter to a close.After diligent review of the Customer’s concerns and the agreements made between the Customer and the Seller prior to purchase, the Etsy Administrator assigned to this case has determined that the order the Customer received does not qualify as significantly not as describedAs such, this case has now been closed this caseEtsy’s decision in this matter is finalWhile we appreciate the Customer's request to speak to Etsy’s CEO, complaints of this nature are handled by Etsy’s Trust team, who can field any additional concerns at [redacted] Etsy considers this matter closed at this timeIf you have any questions, please contact [redacted] Sincerely, Carly Etsy, Inc
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated September **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered The Customer has also noted their disappointment in Etsy’s response time to their email Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this disputeTransactions on Etsy occur directly between a buyer and sellerThe Seller that the Customer purchased from is not an employee of Etsy, but previously operated a shop on Etsy.com Unfortunately, as the Customer noted, the Seller the Customer ordered from no longer qualifies to be a member of Etsy and will not be returning to the site Although the Customer is unable to continue their case for this order on Etsy, they can still open a refund claim based on their payment method As the Customer paid for this order via [redacted] , Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf We would recommend that the Customer therefore contact [redacted] , or their bank or credit card issuer, to see whether they are able to obtain a refund We’d like to apologize for the delay in responding to this Customer’s email, as I see they wrote to our Trust team on September [redacted] and we responded on September ** At this time the Customer is still in communication with our Trust team about this concern We’re sorry to hear that the Customer had a negative experience with this SellerHowever, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I do not find this to be satisfying Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] "Etsy cannot ensure that a buyer or seler will actually complete a transaction." If that had been told to me before, I would have never have tried to make a purchase through this website."The Seller made attempts to contact the Customer." That is a 100% lie.When I went back to the website again, there was no briefcase shown nor any contact information for the "Seller." How was I supposed to pursue a phantom?All of a sudden, with an inquiry by the Revdex.com, Etsy is suddenly "responsible." If they know where this seller is, they can contact the seller and cancel the transaction-----which is what I have been asking for There better not be any charges to my charge card-----I have received nothing.? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
#ffffff;"> [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated October **, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use Etsy’s Direct Checkout Terms of Use state “Etsy reserves the right to decline Payment Transactions that we have reason to believe to be high risk, fraudulent, or in violation of this Agreement.” In the complaint, the Customer claims that her transactions were cancelled as a result of discrepancies with her billing addressDue to these discrepancies, the Customer was contacted by an Etsy Administrator on October **The Etsy Administrator requested additional information necessary to verify that the Customer was authorized to use the credit card Our records show that the information the Customer provided in her response was not sufficient to safely approve the transactions via our Direct Checkout credit card payment system, and as a result, the transactions were cancelledThe Customer was then provided with instructions for making these purchases through [redacted] The Customer has since re-purchased all of the items through [redacted] We are sorry to hear that the measures taken to protect the safety of the marketplace for our buyers and sellers have caused this inconvenience to the CustomerIn the event the Customer requires further assistance with this matter, we would encourage her to reach out to our Verification team directly at [redacted] Etsy considers the matter closed at this time If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted] Etsy, Inc
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated August *, against Etsy, Inc(“Etsy”)Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goodsTo use the site, each individual must agree to Etsy’s Terms of Use and other site policies [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use In the complaint, the Customer claims to have an unknown charge on her credit cardOur records show that the Customer is currently being assisted by members of Etsy’s Trust team, and that this issue has been escalated to Etsy’s Payments team for further reviewThese Admins are looking into this issue and are continuing to work with the Customer to resolve this matterWe are sorry to hear of the concern caused by this chargeOur Payments team will be in touch with updates as soon as they are available If you have any questions, feel free to contact me at [redacted] Sincerely, Nancy Etsy, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I did not file a complaint within the time frame allowed because the seller was keeping contact with me and promising to fix the issue, but never didAlthough he is a seller on Etsy, he is representing Etsy with his products as a sellerThere have been several negative complaints in the seller's reviews, and I've spoken with other upset customers whom he has also scammedEtsy is aware of this issue and has refused to suspend his rights to sell on the site or fix the issue for the buyers who have been cheated of their moneyI do not want an apology, I would like to see action taken on some degree by Etsy to either fix it for the buyers or to suspend his selling privileges In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]