Evine

They will sell you a product, Tell you over and over how great it is and promise these products are same. A few months later you find out that the products you purchase from there are in fact FIRE HAZZARDS ( [redacted] ) and then you spend the next 6 months trying to get the product repaired and Evine wont respond to your emails and the manufacture has your product and has yet to get it fixed after waiting almost 4 months. each time they continue to make excuses why you have no received your product back. Horrible , Horrible Experience and I will never spend my hard earned money with Evine.com again

I am rejecting this response because:
When I received the order  I checked online and it showed the two tone watch. After my complaint(day later) the order showed the gold tone watch. I ended the call with Evine, because basically they call me a liar.
They told me they can not change orders in there system, but that is not true. Over the years I ordered about 30 watches from Evine (and former shopHQ and shopNBC) and NEVER did I get a wrong watch. Ever since Evine took over, the delivery sucks and now they want to blame me for  their mistake. Not even a idea to solve the problem customer friendly. I think it is time to have my lawyer look into this.
After checking online for customer complaints and ongoing lawsuits against Evine, (and there is tons of complaints against these people) I think, there is a fair chance in court.

March 29, 2016 [redacted]
0.0001pt;">[redacted] Medford, NY 11763 Cr:  [redacted] Case#:  [redacted] Dear [redacted], We have received your complaint from the Revdex.com regarding your request for a late return on order # [redacted].  I apologize for any inconvenience this has caused. During our conversation on March 24, 2016, you claimed that one of our ordering agents had told you that because you said that this item was going to be a gift, you could return it outside of our stated 30-day return policy.  I advised you that after reviewing calls on your account, we were unable to find a call where an agent provided you with this information. You did contact EVINE Live on March 18, 2016 to ask for a return extension, and during that call, our agent advised you that it was beyond our 30-day return policy and that it could not be accepted.  You asked for a supervisor, and our agent said a supervisor would call you.  You advised me that you then sent the order back the next day prior to our Customer Service supervisor calling you. I apologize, but we are unable to accept a late return on your order.  This order has been returned to you via UPS [redacted]. If you would like to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday. Thank you for your understanding and cooperation. Sincerely, Douglas [redacted] Executive Resolution Office EVINE Live

Initial Business Response /* (1000, 5, 2014/10/31) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your experience with two orders placed on our website. I apologize for any inconvenience this has caused.
On October 31, 2014, I spoke with...

your husband, [redacted], regarding your online account and informed him that I was issuing a refund for the orders in question ([redacted] and [redacted]). Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online order. We suggest logging into the account online to ensure that any previous addresses have been removed
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

I am rejecting this response because:
yes they called 2x I was working when I called back I was routed to voicemail and suggested email contact.  I have had none except from your office so I sent an email I am hopeful for a response rather than a dismission which is all I have received at this time

Dear [redacted],

We have received your complaint from the Revdex.com regarding your return of the Apple iMac (order#[redacted]).  I apologize for any inconvenience this has caused.

During our conversation on April 20, 2016, you advised me that you had provided our vendor the necessary credentials to unlock the computer once they receive it back. Upon receipt of the computer a full refund will be issued to the credit card that was used for the purchase. We apologize for the delay.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


Bridget [redacted]
Executive Resolution Office
EVINE Live

CC:  Revdex.com
[redacted]

Initial Business Response /* (1000, 7, 2015/03/13) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the incorrect item you received for order# XXXXXXXX. I apologize for any inconvenience this has caused.
During our conversation February...

26, 2015, you stated that you had received a Brooks Brothers purse instead of the Cook's Companion Digital Air Fryer that you ordered. I advised that I would have the item picked up and issue your refund immediately. You stated that the purse had already been returned via registered mail, so I advised that I would issue a full refund right away. In addition, I have also reimbursed the $29.40 that it cost you to return the item.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Sincerely,
[redacted]
[redacted] of the [redacted]
EVINE Live
CC: Revdex.com

Dear [redacted],

New Roman",serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding our return process.  I apologize for any inconvenience this has caused.
 
During our conversation on July 25, 2016, I explained our return process and advised when a customer returns an item, the original shipping and handling is not refunded and that this information can be found on the return form.  I advised that when a customer uses the Smart Label to return an item, there is a fee that is deducted from the refund amount and that this information is also listed on the Smart Label. 
 
In regards to the billing of your Evine Credit Card statement, per our conversation on July 18, 2016, I had advised you that I did not have access to your statement but would have a supervisor from the cardholder, Synchrony Bank, contact you to assist with your statement. 
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at l[redacted]@evine.com between the hours of 9am-5:30pm CST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2014/06/05) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding collections activity on your account (cr [redacted]). A supervisor from the Credit Department attempted to contact you at...

[redacted]. Someone at that phone number made a comment about not calling anymore and disconnected. We were attempting to call you in response to your complaint.
We also wanted to advise you that a return extension had been granted to you and that calls have been placed on hold for a short amount of time to allow you to make this return. Failure to return this item or make payment on it will result in resumed collections activity.
As stated on our website, ValuePays are due every 30 days form when the item is shipped. If you would like to forward your original email to us to see who you contacted originally about making the payment late, we would be more than happy to look into where the miscommunication happened. The only email communications and responses we have on file for you indicated that the payment needed to be made as soon as possible.
If you have any further questions please contact the ShopHQ credit department at [redacted].
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com
Business Response /* (4000, 15, 2014/08/25) */
Dear [redacted],
We have received further correspondence from the Revdex.com.
A supervisor from our Credit Department attempted to contact you at [redacted]; however, only received a busy signal during each attempt.
As stated in the previous letter, ShopHQ did place calls on hold and give you the option to return the item per your request. As no action was taken on your part to return the item or pay for the item, the calls to collect payment continued as the item is still in your possession and not fully paid for.
The order that is currently past due is order# [redacted] (item# 715-146 - ONE WORLD 3/4 SLEEVE HI-LO EMBELLISHED TUNIC RED / ORANGE 3X), which was originally ordered on January 2, 2014.
Until this item is paid for or has been returned, we are unable to allow any future purchases to be made.
If you have any further questions, please contact our Credit Department at [redacted] between the hours of 9am-9pm EST, Monday through Friday or 10am-3pm EST, Saturday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/11/11) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding multiple customer accounts with EVINE Live. I apologize for any inconvenience this has caused.
On November 10, 2015, we spoke regarding...

this matter. I advised you that there were two customer accounts at EVINE; one that you used for web orders, and another you used for telephone orders. I explained that this can happen if our customer has made previous purchases over the phone, and then creates a second web account.
During our discussion, we went over your open ValuePays, and we did determine that there were not duplicate orders on your accounts. I did advise you that customer account # 14192456 is the account you use for telephone orders, and account # [redacted] is the account that you are using for web orders. I did offer to close the web account and associate your telephone account so that you could view it online. You advised me to leave things as they were for now. I did offer to go over your payments whenever you'd like and that you could contact me directly to do so.
If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Office of the President
EVINE Live
CC: Revdex.com

Dear [redacted],

"Times New Roman",serif; font-size: 10pt;">
We have received your complaint from the Revdex.com regarding the return of your HP Elitebook (order# [redacted]).  I apologize for any inconvenience this has caused.

During our conversation on April 28, 2016, I advised you that the refund was issued on April 27, 2016 to your Visa card ending in [redacted].  You advised that you were no longer with the bank that issued this card.  I advised you that due to credit card regulations, we must attempt to refund the original method of payment first.  On May 3, 2016, I contacted you and advised that the refund did process and provided you the transaction number so that you may verify with your former financial institution.  You advised that if they claim to not have received the refund, were you to call me back? I informed you that unfortunately it would be between you and your bank.  It was at this point that you disconnected the call.

If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.

Thank you for your understanding and cooperation.

Sincerely,


LeShonn [redacted]
Executive Resolution Office
Evine Live

CC:  Revdex.com
[redacted]

Yes, I have enjoyed Shop HQ for the most part and never had an issue so I thought. Recently, I was trying to purchase some watches for my wife. I cancelled a couple of them due to change of mind, and Shop HQ cancelled the others. I called them and I spoke to someone in Credit and they stated that my order was cancelled because I would have exceeded the Value Pay limit of $1000 if these purchases were entered on Value Pay. I stated that I didn't know there was a limit so this was the first I have ever heard of it. So I purchased the item and paid in full. On, Wednesday, December 17th, I called to order another item and was 'INTENDING" to purchase the item in total until, I was told that the value pay option was suspended from my account. I didn't understand this so today, December 18th, I spoke with 2 people in credit and asked why was my account for value pay option suspended. I was told that I had to pay off the entire balance before I am allowed to participate in Value Pay. I said that doesn't make sense, because inititally I was told not to exceed $1000 now my balance is $488. I said it appears I have been penalized because if I wouldn't have tried to purchase those 3 items, this would not have been an issue, but now I am suspended all together. That doesn't make sense to me and that is not good business practice for a company to operate in such a manner. NOT ONCE since I have been a customer was I told about this. If you establish value pay limits for customers than tell them that on the front end, not when they are trying to purchase something than you flagged the account. I am going to post this message on all social media and all blogs until someone from Shop HQ can address this horrible practice in which they call BUSINESS.

Initial Business Response /* (1000, 7, 2015/04/09) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your request to cancel a recent order (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
This order was placed at...

7:53PM CDT on March 25, 2015. When you contacted our Customer Service team at 1:16PM CDT on March 26, 2015, you were advised that because your order had begun the fulfillment process, it was not able to be cancelled. After speaking with a manager, you were advised that a special request would be sent to attempt to cancel your order. This attempt was ultimately successful and your order was cancelled.
Please note that EVINE live does not have a guaranteed cancellation period. We work hard to fulfill your order and get it to you as quickly as possible, which makes our cancellation window short.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/09/30) */
Dear Mr. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent order.
Our records indicate that on September 24, 2015 you placed order number XXXXXXXXX for a Vizio 49"...

4k Smart LED-Backlit LCD TV w/ 2 year Warranty requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine Live. Orders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePay. Evine Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
In addition, once the order was cancelled we sent an electronic reversal to your card issuer requesting the funds be released as we would not be presenting the charge. Please follow up with your bank to ensure these funds have been released.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
K. [redacted]
Credit Payments Lead
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You need to change the way you have it posted about pulling a credit report. When someone selects value pay a box must pop up that explains you are going to pull a credit report and they must enter their social security number and agree to this. I never gave you my social security number therefore I legally did not give you permission to do a hard pull on my credit. I know my legal rights and the way you are conducting business is wrong. Please do not tell me if there is anything you can do for me to contact you because there is nothing you can do for me except make it more clear and discrimination free for the rest of your future shoppers. Take some pointers from HSN and QVC who have been in business for years and not changing names every year. Good luck with this name and the next and the next and the next

Just returned some shoes and nothing wrong with them. They charge you the return shipping but won't refund you the the original shipping. They subtract that from your total. I've shopped online for a while and never experienced that. Ripe off!! Never will I shop from them.

Initial Business Response /* (1000, 5, 2014/02/03) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of order [redacted]. I apologize for any inconvenience this has caused.
I have attempted to reach you by telephone to no...

avail.
Our records indicate that this return was processed on January 26, 2014, and a refund was issued.
If you need further assistance, please contact me directly via telephone at 952-852-8821 or [redacted] or via email at [email protected] between the hours of 8am-4:30pm CST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/07/01) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Simmons Mattress (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on...

June 25, 2014, I advised that you may contact the delivery agent to set up the pickup of your mattress. You asked that I email you their contact information, which I did.
On July 1, 2014, I contacted you to confirm if you had been able to reach the delivery agent. At that time, you advised that the delivery agent was to have picked up the mattress on June 30, 2014, but they did not. You also advised you were waiting to see if it was going to be picked up that day. I asked you to contact me once pickup is complete, or if the delivery agent does not pick up the mattress.
In the meantime, if you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com
Final Business Response /* (4000, 12, 2014/07/14) */
Dear [redacted],
This letter is to follow-up with my previous correspondence dated July 1, 2014.
During our email correspondences over the last few days, you advised that the delivery agent has yet to pick up the mattress, or schedule a time convenient for you. On July 11, 2014, I emailed you to advise I am issuing credit for your order; however, we do still need the mattress returned. Please allow 3-5 business days for the credit to reflect with your issuing bank.
Once I receive a response to my email to you concerning your latest correspondence with the delivery agent, I will contact Simmons again in regards to this issue.
In the meantime, if you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the shipment of a Orbit scooter (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
In your complaint, you state that...

you were unable to track the package with the UPS tracking information provided ([redacted]). A claim was filed, and on January 8, 2016, a refund was processed to your original payment method. Our Claims team called and left you a message with this information the same day.
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because they made it out to seem like they responded in a timely manner. They did not respond until I contacted Revdex.com, Consumer Affairs and I wrote a complaint on there facebook page. Also my son Christmas was still ruined and all I get is an apology.

Initial Business Response /* (1000, 5, 2014/11/21) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order for the Jambu boots (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on November 20,...

2014, I advised that we did confirm the shipment of these boots we received this year were made of faux Vegan leather, not real leather as was last year's shipment. We have removed this item from our website until our warehouse is able to sort through the inventory. At this time, we do not know if we have any stock from last year's shipment available.
I have emailed you a UPS label to return both pairs of boots for a full refund. Once I receive confirmation that our inventory has been sorted, I will contact you; however, I am unsure when this will take place.
If you have and further questions or concerns, please contact me directly via telephone at [redacted] or[redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/08/05) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding cr [redacted].
A Supervisor from our Credit Department attempted to contact you to no avail.
ShopHQ takes customer...

confidentiality very serious and we do not release information to those who are not the account holder(s). If we close an account due to non-payment, any account that is associated with the said account with any of the same information will also been closed. When requested, those accounts are reviewed on a case by case basis. During the review process, customers may identify information on their own account that is also used by friends or family members; at which time, customers may come up with their own conclusions based off of the results of the account review.
Your account has been closed and is unable to be reinstated due to unpaid ValuePays on an order for Skinn cosmetics (order# [redacted]).
If you have any further questions, please contact our Credit Department at [redacted] between the hours of 9am-9pm EST, Monday through Friday and 10am-3pm EST, Saturday.
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com