Evine

Oh My Goodness!! Run for the hills. I have ordered numerous items from Evine. The oso, kate and mallory, indingo thread all had low quality from stitching to fabric balls. I made a bad choice in trying to save money and ordered a refurbished samsung smart tv. The shipping was a little over a week but when we unboxed it the whole frame was busted with no damage at all to the box it was shipped in. Once I contacted them they were pretty quick in sending a shipper to pick it up. But getting my refund on the first flex pay was like pulling teeth without a licensed dentist. I was told on numerous calls that I had to wait until the shipper recvd the item back in it's stock. Once recved It would take 3 business days. I am still waiting after numerous calls still. No one has the same answer. I have order 2 other tv's from Evines competitors and only chose them because of the flex pmts. I would not EVER recommend ordering anything of high dollar value from them. They do not have their own warehouse on these high ticket items. Unbelieveable!

Initial Business Response /* (1000, 5, 2015/05/05) */
Dear Mr. [redacted]:
We are in receipt of your letter to the Revdex.com. EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent experience.
After further research we...

did determine that you are being contacted in error by our collection vendor National Enterprise Systems. We have notified them to remove your phone number and address, you will no longer be contacted.
If you have any further questions, please contact us at [redacted]
Sincerely,
[redacted]
Credit/Collections Lead
CC: Revdex.com of Minnesota and North Dakota
Initial Consumer Rebuttal /* (2000, 7, 2015/05/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I don't receive phone calls about a non-existent account, I'm satisfied.

Initial Business Response /* (1000, 5, 2015/09/17) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. Evine Live would like to thank you for taking the time to share your concerns with us regarding your account.
Our records indicate that you...

have placed several orders using our ValuePay Payment plan. These orders were placed on your Evine Live credit card. Unfortunalty this card declined the charges for the next value payments. Synchrony is the issuing bank of the Evine Live credit card; they did not approve the installments on the orders. The reason they denied the charges is a private matter between you and Synchrony Bank. Evine Live has no access to any of Synchrony Bank's account information.
Our Reauthorization department has made several attempts to reach you regarding this matter. Until payment arrangments are made, further attempts will continue until these have been paid. We have updated your account so that only the ph[redacted] will be used. To bring your account current please contact our Reauthorization department at [redacted].
Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We hope that you continue to do business with Evine Live in the future.
If you have any further questions please contact our office at [redacted].
Sincerely,
M. [redacted]
Credit Collections Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
hello- as stated plenty of times via email, phone, and US mail- I sent everything back except one item and that item is being (has) been paid for. The credit card linked to the accounts is up and running with nothing wrong- I have personally spoke to them asking them if it was. The reason for the returns is because a lack of care when shipping or they didn't meet my expectations. I called in and your customer service rep was very rude to me and I just returned everything due to this and took my business elsewhere. I was provided a label from you guys to use, and as I did. Earlier THIS week I tried to resolve this matter over the phone with the number that was told to call and your rep (woman) I could barely understand and she was very short with me as well as rude I then (nicely) asked her to please quit interrupting me and listen to what I had to say and she hung up on ME before I could get the rest of my sentence out.
As for the payments, the card is up and running so the reason that you cannot make the payments seems to be on your end.
And another thing- I don't appreciate you talking down to me in your third paragraph above. I have asked you to stop and the only communication be from US mail and you still refuse to agree with me. If you cannot get the payments to go threw, send them to collections and maybe they will listen and respect my wishes and listen to me. That right there is the main reason I took my business elsewhere and sent the stuff back is because Evine is a rude, disrespectful company and has nothing to ShopHQ. Whoever took over ShopHQ made a huge mistake.
If you have any other communications with me, please do so via US mail- please.
Final Business Response /* (4000, 9, 2015/09/28) */
Dear Ms. [redacted],
We are in receipt of your letter to the Revdex.com. It appears that our previous communications with you did not explain the issue as well as you would have liked.
Our records indicate that you have placed several orders using our ValuePay payment plan. These orders were placed on your EVINE Live credit card. Unfortunately, this card declined the charges for the next ValuePays. We have tried to process your ValuePays again, but the EVINE Live card continues to decline.
Synchrony is the issuing bank of the Evine Live credit card; they did not approve the installments on the orders. The reason they denied the charges is a private matter between you and Synchrony Bank. Evine Live has no access to any of Synchrony Bank's account information.
To bring your account current please contact our Reauthorization department at X-XXX-XXX-XXXX.
Evine Live does not report to the Credit Bureaus, so this will not reflect against your credit ratings. We hope that you continue to do business with Evine Live in the future.
In your most recent response, you stated that you had returned all of your purchases; however, EVINE Live has record only of receiving item XXX-XXX from order XXXXXXXXX as a return, which was processed on September 2, 2015.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
M. [redacted]
Credit Collections Lead

Initial Business Response /* (1000, 5, 2014/11/26) */
Dear Ms. [redacted],
We have received your complaint from the Revdex.com regarding an order you state you did not place.
We attempted to contact you to discuss the situation, but you did not want to speak with us.
Our...

records indicate order# XXXXXXXX for item# [redacted] (COZELLE_ [redacted] GEL-FIBER WITH MEMORY FOAM INSERT PILLOW PAIR WHITE STANDARD) was placed from the same phone number listed on the Revdex.com complaint. As you claim to have not placed the order, we will temporarily stop the collection calls until we receive the credit/debit card dispute. Upon receipt of the dispute, collection calls will be permanently stopped.
If you have any further questions please contact X-XXX-XXX-XXXX.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Credit Investigations Manager
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2014/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since they received the complaint I filed with the Revdex.com, they have ceased the incessant harrassing phone calls. However, in there letter they state "We attempted to contact you to discuss the situation, but you did not want to speak with us." This is simply not true at all. I personally spoke with someone numerous times, then I referred them to my daughter. When they telephoned her, she explained the situation to them, as I had done, but they refused to accept what we were saying, and continued with the phone calls threatening collection.

Initial Business Response /* (1000, 6, 2015/05/07) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Invicta Watch (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
When I spoke with you on May 5,...

2015, I asked if you had received my voicemail from May 1, 2015, which you advised you had not. I explained that credit has been issued on your order in full as of May 1, 2015; however, I did not receive a further response and the call was disconnected.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 9, 2015/05/08) */
On Monday May 4th I was finally refunded my money. I 'm sorry it took me so long to let you know but I've been extremely sick with a case of food poisoning.
It was 3 weeks a far cry longer than the 3 to 5 days like the email sent me said.
You can close whatever needs done.
Thank you

Initial Business Response /* (4000, 17, 2015/04/16) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your orders for the One World Orange-Multi Maxi dress (XXXXXXXXX) and the OSO Casuals Denim Skirt (XXXXXXXXX). I apologize for any...

inconvenience this has caused.
On April 9, 2015, I left you a voicemail with my contact information. I apologize if you did not receive this message. During our conversation on April 10, 2015, you advised me that you contacted our customer service department on April 4, 2015, stating that you had not received order XXXXXXXXX. When a customer claims to have not received an order, but the package shows that it was delivered, our process is to forward the information to our Claims Department for investigation. I advised you that according to our records, you contacted customer service on April 6, 2015, stating that the package was left hanging on your doorknob. I advised you that since you notified us that you did receive your order, the investigation was cancelled.
In regards to order XXXXXXXXX, you stated that once you received order XXXXXXXXX, you contacted customer service to request cancellation, but were told it could not be cancelled as it was in process. I advised you that had been provided correct information by customer service when you were advised that the order could not be cancelled. You voiced your concern about having to pay $9 for return postage when this order was returned. I advised you that our policy was to have you fax or mail the return postage receipt for reimbursement. At this point you disconnected the call.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 19, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
April 16, 2015
Regarding the first order I wanted an investigation because I wanted to know who this order was actually delivered to who "illegally opened" my mail, I was told by Evine that they discontinued the investigation.
I received refund for the first order of $11.57 so as far as that goes I have been satisfied. I was upset to have to pay $9.00 postage to return this order since they enclosed a return label that "Required Postage". When I presented this to the Postal Clerk they demanded payment on postage. All companies include a Return paid postage label. It was reasonable to expect Evine to have done the same, but they did not.
At this time I want the refund for my last order of $16.90 which they have not credited to my account. I have a notification from USPS stating that they received it at their return center:
[redacted]@usps.com
[redacted]@nyc.rr.com

Subject: USPS Shipment Info for XXXXXXXXXXXXXXXXXXXXXX
Priority: Normal Date: Thursday, April 16, XXXX X:XX PM Size: 7 KB
Attachments:
This is a post-only message. Please do not respond.
[redacted] has requested that you receive a USPS TrackingTM update, as shown below.
USPS TrackingTM e-mail update information provided by the U.S. Postal Service.
Label Number: XXXXXXXXXXXXXXXXXXXXXX
On Time
Expected Delivery Date: April 17, 2015
Service Type: USPS TrackingTM
Shipment Activity Location Date & Time
Arrived at Post Office BOWLING GREEN, KY XXXXX April 16, 2015 11:09 am
Arrived at USPS Origin Facility MEMPHIS, TN XXXXX April 15, 2015 6:32 pm
Arrived at USPS Facility JERSEY CITY, NJ XXXXX April 14, 2015 7:48 pm
Departed Post Office NEW YORK, NY XXXXX April 14, 2015 5:13 pm
Acceptance NEW YORK, NY XXXXX April 14, 2015 9:10 am
Reminder: USPS TrackingTM by email
Date of email request: April 16, 2015
Future activity will continue to be emailed for up to 2 weeks from the Date of Request shown above. If you need to initiate the USPS TrackingTM by email process again at the end of the 2 weeks, please do so at the USPS TrackingTM web site at http://www.usps.com/shipping/trackandconfirm.htm
Results provided by the U.S. Postal Service.
I can't consider this case closed until they return to me my refund for the last order which was returned to them today 4/16 as you can see from the above statement from US Postal Service.
In Conclusion when I spoke to Mr. [redacted] he was rude and extremely disrespectful. He didn't allow me to speak, he continued to interrupt and yell over me. His attitude was not in line of someone who wanted to get to the bottom of my complaint. I found his behavior very "unprofessional" and couldn't tolerate his attitude for more then 3 minutes before I ended the conversation by hanging up.
Ms. [redacted] did not advise me of faxing the receipt, that was suggested by [redacted] as you can see in the email I included in this complaint. Since I had already spent $9.00 for the postage and was told that faxing I would be charged $3.00 for the first page and $1.00 for additional pages I told [redacted] I am not willing to do that.
As I stated and Mr. [redacted] is very aware I hung up on him because of his attitude and his disrespectful behavior. I don't tolerate disrespect fro anyone.
I don't agree with all that Mr. [redacted] has stated above. He seems to clearly be lying about various issues. Another issue he seems to be foggy on was the $9.00 postage. I never asked for it back, as I stated to your customer service people I never received a "return paid postage" from Evine which is the customary steps companies take for customers to return their items. I said the $9.00 would be aspirin fee to resolve this nightmare and the harassment I experienced from Evine.
To reiterate the action I need now is to be refunded for my last order of $16.90 since I have proof that they received it as you can see above.
This company has been a "nightmare" and I am ready for this nightmare to end with my refund so I can move on to companies who are more Customer Friendly. That's all.
Final Business Response /* (1000, 26, 2015/04/29) */
Dear [redacted],
We have received further correspondence regarding your complaint. I apologize for any inconvenience this has caused.
In regards to order XXXXXXXXX, the delivery investigation was cancelled because you reported to EVINE Live that you had received your package with the item inside. If you think that someone has opened your mail without your permission, please contact the post office or your local police department.
In your most recent correspondence, you stated that you were waiting to be refunded $16.90 for your most recent order, which you returned. Order XXXXXXXXX was credited back to your Visa (ending in 4885) on April 24, 2015 in the full amount of $10.94.
If you wish to be reimbursed for return postage, please mail or fax me a copy of your paid receipt XXX-XXX-XXXX.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/10/27) */
Dear [redacted],
We have received your complaint from the Revdex.com in regards to updating your credit card information. I apologize for any inconvenience this has caused.
I have attempted to reach you via telephone to...

no avail.
If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/07/02) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the American Comfort unit ordered by [redacted] (order# XXXXXXXX). I apologize for any inconvenience this has caused.
During our...

conversation on June 30, 2015, I advised that we are issuing credit to the original method of payment for the order. Please allow 3-5 business days for the credit to reflect with the issuing bank.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the President
EVINE Live
CC: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have not received the refund as of 1/18/17

I have ordered thousands of dollars of items from SHOP NBC & SHOP HQ. Noticed the New EVINE name but didnt think any different. So I ordered a top of the line Samsung TV that was 4k. Made order on the 31 of May. They said I would have the TV in my home by June 9th. I was very pleased at this point. Planned a party to watch a Sporting event on the new Television. Shipping details showed processing for 8 days. I called several times and was assured it would be here. I took the 9th off of work to assure I was home when the delivery came. It never came. I called and they assured me it would be here in a few days. They also gave me a 10 dollar credit on my next purchase. (Whoo who). It's now June 17 and there is still no tracking info. Nobody can tell me when it's going to come or why there is no tracking info. I tried to just cancel the order and was told I cannot. They wont refund my payment and pulled a credit report. Never again will I order from this BAD BUISNISS! Be warned!!

Initial Business Response /* (1000, 5, 2014/02/06) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Invicta Women's Angel MOP Dial watch (order# [redacted]). I apologize for any inconvenience this has caused.
During...

our conversation on February 4th I advised you that on January 30, 2014, a return was processed. The original value payments for this order ($14.96 and $14.96) were credited back to your Visa card (ending in [redacted]) on January 31st.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

This company is very shady. I ordered a watch from them and they happily took my money right away on 7/27/16 and "created" a shipping label and tracking number so that they can say it was being processed (this is because they need to show progress since they already took your money) then it took them 15 days to "actually" send it out and when I received it (on 8/18/16), it was the wrong one. I immediately sent it back and here I am 9/13/16 still waiting for a refund to appear on my credit card. What a joke! They still have my money....7 weeks later. Be aware that if you deal with this company and something goes wrong, you'll need to be very patient in order to have anything resolved.

Initial Business Response /* (1000, 5, 2014/03/11) */
Dear [redacted],
We have received your inquiry from the Revdex.com. We have made previous attempts to contact you, but were unsuccessful in our attempts.
Our website was recently updated and now allows customers to...

pay past due ValuePays online. You may do so by going to www.ShopHQ.com/MyAccount. This is a new feature we have implemented to provide a better customer experience for all of our customers. This may not have been available the last time you had attempted to update your payments.
We apologize if your previous interactions ShopHQ were not meeting your expectations. Here at ShopHQ we value our customers and their feedback. It is necessary to create the best experience for our customers. We want to thank you for providing your feedback, especially if we are not meeting your expectations.
If you have any further questions, please feel free to contact us at X-XXX-XXX-XXXX
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com
Final Consumer Response /* (3000, 7, 2014/03/19) */
I has taken me no less than 10 telephone calls - signing on to their site > 5 times and 3 contacts to get payments fixed bad Custom Service.
I have gone in and reauthorized my account. Put and new credit card int. Put a complaint in with your site and with the Revdex.com. Returned called to [redacted] and your representatives will not put me through. Still today I got a treating called from a reauthorization representative today from (XXX) XXX-XXXX at 8:42 AM on both my home and cell phone number (I remind you it is illegal to make collections calls (both Colorado State and Federal Laws) before 9:00 AM) and do I have to state the statues because I will). I have authorized payment on my new card and you website keeps giving me an error when I go in and Edit credit card on open ValuePay'(r) [redacted] and select "I Accept" to switch to the new credit card, https://www.shophq.com/errors/XXX-XXX.asp?aspxerrorpath=/MyAccount/ I get the following Error:
Server Error
500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.
As a Technical Program Manager for a large Organization I know what this means. I have done my due diligence!
FIX YOUR SITE! AND STOP CALLING AND HARRASSING ME!
AND IF YOU CALL MY CELL PHONE AGAIN I WILL TURN THIS OVER TO THE STATES ATTORNEY GENERALS [redacted] AND MY PERSONAL ATTORNIES!
This customer service like is broken today: [redacted]
The supervisors claim that managers do not take calls. Do not use correct titles and when corrected say whatever!
I have never seen a Customer Service Supervisor say whatever to me I have worked 12-years for my education and should be respected even when angry. I have spent no less than 5-hours on try to resolve an issue because retailers do not want to take the simple step in protecting customer data like credit card information a.k.a Target, where my CC was taken from.
I want a manager over the Customer Service department to call me directly and for them to have a conversation with me. I should not have to have [redacted], [redacted] and [redacted] who are supervisors treat a customer so poorly.
They need to fix their site. For an issue that was so simple for me to fix I should not have been accused of not doing my due diligence like [redacted] did today.

Final Business Response /* (4000, 9, 2014/03/27) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding your complaint.
Your payment on your account has processed. We are also researching the technical issue you were experiencing when trying to update your payment information on our website.
Once again we apologize if your previous interactions with ShopHQ were not meeting your expectations. We have followed up with the supervisor you spoke with and addressed your concerns. We want to thank you for providing your feedback, especially if we are not meeting your expectations.
If you have any further questions, please contact us at X-XXX-XXX-XXXX
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com

Dear [redacted],

"Arial",sans-serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding your two orders for the Cozelle Soft &Comfy Microplush Front Zip Hooded Oversized Wrap w/ Pockets in Plain (order# [redacted] and [redacted]).  I apologize for any inconvenience this has caused.
 
During our phone conversation January 3, 2017 you disclosed to me that when you spoke with our customer service you were advised to send the products back at your expense. I apologized for the misinformation that you received from the agents and we will have it addressed internally. As discussed should you receive any items that are damaged we will send out a pre-paid label if there is no SmartLabel on the invoice. Since you have already packaged items and sent them to our warehouse at your own expense, I advised that once you email me the copy of the return receipt and the return has been received by our warehouse I will reimburse the shipping expense.
 
If you had any additional questions or need further help, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Dear
[redacted],
We
have received your complaint from the Revdex.com regarding the
delivery of order # [redacted].  I
apologize for any inconvenience this has caused.
According
to USPS tracking number [redacted],
there was an insufficient address to deliver this package, and it was returned
to EVINE Live.  When you notified our Customer
Service team that the package had not been delivered on March 22, 2016, the
tracking information was confirmed and a refund was processed.  At that time, the item was sold out, and we
were not able to place a new order.
You were subsequently able to place a new order (order #
[redacted]) on March 25, 2016 when the item became available, and we matched the
same price and terms as your original order.
If
you would like to discuss this matter further, please contact me directly via
telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours
of 9am-5:30pm EST, Monday through Friday.
Thank
you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC:  Revdex.com

Initial Business Response /* (1000, 7, 2014/03/11) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your Simmons Mattress (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on March 7, 2014,...

I advised you that Simmons has requested a replacement mattress be sent to you, and we have requested they expedite the shipping process. Due to the situation, I also advised you that I have applied an adjustment of $255.00, which is half of your item cost, to your remaining ValuePays.
I will contact you once I have a timeline for your replacement to be received.
If you have any questions in the meantime, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 9, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was lead to believe several days ago the DELIVERY company would have my purchase today 03/13/14 my son still sleeps on the floor.Yes they offered a discount on a item I have paid 1/2 of for already. Their statement regarding they offered a discount on my item in which, I have not received.I HAVE NO BED for my son to sleep on. I have never paid for an item and had to fight for it so hard.
Final Business Response /* (4000, 13, 2014/03/24) */
Dear [redacted],
This letter is to follow-up with my previous correspondence dated March 11, 2014
During our conversation on March 21, 2014, you confirmed that you received your replacement mattress on March 18, 2014.
If you have any further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Dear Ms. [redacted],
 
 
This letter is in response to your recent Revdex.com inquiry.  It appears that our previous communications with you did not explain the issue as well as you would have liked. 
 
As stated in the previous letter, please allow time to receive the paper copy of your account history from December 2015 through November 2016. This shows all the orders you placed, the items you returned as well as all charges and refunds. Once you receive this please go over and reconcile with your records.
 
If you have any further questions please contact our office at ###-###-####.
 
 
Sincerely,
 
 
 
L. O’[redacted]
Senior Credit Payment Specialist

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order of the Naot Sandals (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you by...

phone to no avail.
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/05/21) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return a Simmons mattress set (order # XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

May 19, 2015 you advised me that you had been contacted by the delivery agent, and that they would be picking up the mattress later that day. I did receive a confirmation that the mattress has been picked up and a full refund has been issued for this order.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/03/19) */
Dear Mrs. [redacted],
We have received your complaint from the Revdex.com regarding your account. A supervisor from the Credit department recently spoke with you in regards to this issue.
We were able to have the...

reauthorization department reach out to you as well and refund any fees owed to you due to the error that occurred. We apologize for any inconvenience this may have caused.
If you have any further questions please feel free to contact the ShopHQ credit department at [redacted].
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com