Evine

By far the worst shopping Network out there. I orderd 2 ipad mini's received order confirmation numbers, the money was drafted from my account. I received an email the next day saying the order has been cancelled. They pull a credit report that they neglect to mention and I have not received my money back.

Initial Business Response /* (1000, 5, 2015/09/16) */
Dear Carol [redacted],
We have received your complaint from the Revdex.com regarding your claim on non-receipt of order XXXXXXXXX. I apologize for any inconvenience this has caused.
On July 31, 2015, you reported to EVINE...

Live that you had not received your package, though the UPS tracking number (1Z78FWXXXXXXXXXXXX) showed as delivered on July 30, 2015. A delivery claim was initiated, and claim forms were emailed to you on August 10, 2015. These forms were not returned to EVINE Live and the claim was subsequently closed.
After receiving your complaint, EVINE Live reopened your claim and new claim forms were both mailed and emailed to you. On September 14, 2015 you emailed EVINE Live to notify us that your package had arrived. As you have notified EVINE Live that you have received the package, your claim has again been closed.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Executive Resolution [redacted]
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the response as far as that the package was delivered. However, I am not happy the way they handled this. This company has not made any attempt to personally contact me by telephone, and did not even bother to contact me acknowledging the email I sent them saying the package had arrived. Yes, arrived 6 weeks after it was supposedly delivered. So now in the event the item is defective it has gone beyond the return period. I will not be satisfied with the complaint until Evine PERSONALLY contacts me by phone and by email to allow 30 days from Sept 14 to return the item in the event it is defective. And an apology by telephone on how they handled this issue.
Final Business Response /* (1000, 21, 2015/11/03) */
Dear Carol [redacted],
We have received your further correspondence from the Revdex.com regarding claim order XXXXXXXXX. I apologize for any inconvenience this has caused.
In your most recent correspondence, you state that you refused one of the packages from your order (UPS tracking [redacted]). This package shows delivered on July 8, 2015, and refused on September 3, 2015. EVINE Live has a 30-day return policy, and cannot accept returns outside of this timeframe, and the package was sent back to you via UPS tracking number [redacted]. You refused this package, and it was received at EVINE Live on October 26, 2015.
As you have refused this package, a letter was sent to you asking you to claim your merchandise within 90 days. Please contact EVINE Live at your earliest convenience to arrange for your merchandise to be returned to you.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/08/13) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the overdraft fees you claim to have accrued as the result of an Auto-Delivery order placed on your account. I apologize for any...

inconvenience this has caused.
During our telephone discussion on August 12, 2014, I advised you that we did not have a record of you contacting ShopHQ in February as you stated in your complaint. Regardless, I advised you that if you provided documentation showing how you accrued the overdraft fees, I would review it for possible compensation. You agreed to fax in this documentation at your earliest convenience.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shopnbc.com between the hours of 8am-4:30pm CST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/02/24) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the delivery and return issues with your TV orders (order# XXXXXXXX and XXXXXXXX). I apologize for any inconvenience this has...

caused.
During our conversation on February 23, 2015, you advised that your issues have been resolved as both orders have been credited in full. I apologize for any difficulty you may have encountered while attempting to resolve this matter.
If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/11) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding refund for your BAXTON STUDIO MOZAIKA CONTEMPORARY DINING SET NO COLOR 7 PC item 458-588(Order [redacted]). We apologize for...

any inconvenience this has caused.
During our conversation on January 7, 2016, I advised that the items were shipped form a secondary warehouse. I advised that I would have to get in contact with them to find out when your refund would be processed for both of the dining room sets. As of January 8, 2016 I got confirmation that they had processed your return and the refund was issued back to your original method of payment.
If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9:30am-6pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Maria [redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */

Initial Business Response /* (1000, 5, 2015/05/28) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding a recent order (XXXXXXXXX) that went to an incorrect address. I apologize for any inconvenience this has caused.
During our conversation...

on May 28, 2015, I advised you that we are not able to change any information on an order after it has been placed. In certain cases, we may be able to reroute the package to an alternate address, but that is not the case for your order.
I advised you that I would issue a full refund of the order. We also went placed an order for the same item at a discounted rate with free expedited shipping.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 8, 2015/09/09) */
Dear Laura [redacted],
We have received your complaint from the Revdex.com in regard to the item you declined delivery on (order# XXXXXXXXX, item# XXX-XXX). I apologize for any inconvenience this may have caused.
A full...

refund of $384.30 was processed back to your original method of payment (Visa ending in 6102) as of August 20, 2015.
Once again, I do apologize for any inconvenience this may have caused.
Sincerely,
Laura [redacted]
Senior Supervisor, Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 10, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Received my refund

Initial Business Response /* (1000, 5, 2015/10/27) */
Dear [redacted],
We have received your complaint from the Revdex.com in regards to receiving the wrong TV (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on October 20,...

2015, I advised you that a full refund was processed on October 19 to your Visa credit card (ending in 4252). I also advised you that if you would like assistance in reordering the item, or a similar item, that I would gladly work with you.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 6, 2015/01/14) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding shipping and handling charges and our return policy. I apologize for any inconvenience this has caused.
During our conversation on...

January 14, 2015, we discussed ShopHQ's return policy. I advised you that normally, unless an item is returned due to damage or defect, ShopHQ does not refund the original shipping and handling charges. This information is stated on return portion of the invoice enclosed with your order. One of your items did not come with a pre-paid return label, so you advised me that you paid $9.00 to return the item. I advised you that as a courtesy I would refund all shipping and handling charges for the items you have returned as well as issuing a courtesy refund of the return postage of $9.00 to your original payment method. As I was providing you with this information, you became upset and disconnected the call.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/11/21) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the exchange of your Cobra Radar Detector (order# XXXXXXXX). I apologize for any inconvenience this has caused.
During our conversation on...

November 21, 2014, you advised me that we could disregard your complaint, as you have received a replacement item.
If you have and further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted] Opsal
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2016/01/13) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your Invicta Reserve Men's Venom Swiss (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation...

on January 6, 2016, I advised you that I would request that Invicta contact you to assist you with the crown for your watch. On January 13, I contacted you and advised that Invicta stated that they had offered to either send you the needed part or have you send the watch to them for repair, however, you refused and said you no longer wanted the watch and wanted to return it for a refund. I advised you that a late return cannot be authorized as Invicta was offering assistance, and your order is outside of EVINE Live's return policy. You advised me to request that Invicta send the part to you.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 8am-4:30pm CST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 8, 2016/01/14) */
MR. [redacted] from Evine contacted me, I was told it was no way I can get an refund for this defective watch. They can sent me an crown but I would have to pay the jewelers to fix it.
My position is this is an new item that defective, why will I trust this product to not have other issues. This company is playing hardball over an $262.00 item, that was purchase two weeks outside the holidays return period. I would like my money back, my dad was humiliated and want no parts of this item.Thanks
I told Mr. [redacted] that I wanted an refund, I would have to pay an jewelers to repair an defective new item. This company is playing hardball over an $262.00 purchase that was purchase 2 weeks outside the holidays return policies. Evine make this horror go away, you better than this.Thanks
Final Business Response /* (4000, 10, 2016/01/15) */
Dear Donald [redacted],
We have received further correspondence in regards to your complaint with the Revdex.com regarding your Invicta Reserve Men's Venom Swiss (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
The watch was ordered on September 22, 2015 and the 30 day return timeframe has expired.
If you have any additional questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 8am-4:30pm CST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Dear [redacted],

"Times New Roman",serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding the return of your Samsung 65” 4K TV (order# [redacted]).  I apologize for any inconvenience this has caused.
 
I have attempted to reach you via telephone and email to no avail.
 
If you wish to discuss this matter further, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2014/10/31) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your recent online order that was shipped to the incorrect address (order# [redacted]). I apologize for any inconvenience this...

has caused.
I have attempted to contact you by phone to no avail. On October 27, 2014, an email was sent to you advising of the action being taken on these orders.
After reviewing the notes on your account pertaining to this ordering issue, we have decided to issue credit for both items on this order as a courtesy. Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online order. We suggest logging into your account online to ensure that any previous addresses have been removed.
If you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2014/12/12) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the cancellation of your Samsung TV (order# [redacted]). I apologize for any inconvenience this has caused.
During our conversation on...

December 5, 2014, you advised that you had placed a new order for a different item number (order# [redacted]). I advised that the model numbers for the two TV's were the same, and that I would verify with our merchandising team.
I left a voicemail on December 9, 2014 asking you to contact me for an update, but have not yet received a call from you. I did confirm that the new TV you ordered is the same model as your cancelled TV. The only difference is that the new TV does not come with the additional two year warranty.
If you have and further questions or concerns, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/06/18) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding delays with your order for an Invicta Watch (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
During our...

conversation on June 16, 2015, I advised you that I have applied a $30.00 EVINE Credit to your account for use on your next purchase. The credit will be available for 90 days; however, if you do not use it within the specified timeframe, you may contact me to have it reapplied to your account.
If you have any further questions or concerns, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The had shipping and warehouse issues and they gave me a 30.00 credit for the inconvenience.

I ordered the Paint Zoom from Evine. Itcwas advertised with "2 drop cloths". Upon receipt of product, the drop cloths turned out to be extremely cheap garbage bag plastic that if you stepped on it, it would rip. I attempted to contact Evine 3 times to request that this be made right. On the 3rd attempt, I finally received a csll at 8pm on 1.29.16 from an Evine supervisor who failed to leave his name in the voice msg. On 1.30.16, I called Evine and requested a supervisor and got "Olivia". I was issued a reduction in my value pay but here is the kicker: Olivia REFUSED to provide me with a confirmation number for this final transaction. Olivia also refused to provide me with an email or mailed documentation confirming that my value pay was paid off. Olivia became quite rude stating "We don't do that". At yhe end Olivia flat out hung up on me. Evine's business practices are questionable at the very least.

Initial Business Response /* (1000, 5, 2015/04/20) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding a refund of order XXXXXXXXX. I apologize for any inconvenience this has caused.
I have attempted to reach you via telephone to no...

avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding amounts that were charged to your account. I apologize for any inconvenience this has caused.
During our conversation on December 29,...

2015, I advised you that I will be happy to look into your concern of being overcharged, however I would need more specific details from you of the amounts in question. You did not want to provide specifics details therefore declining my offer to further assist and disconnected the call.
If you would like to discuss this matter further, please contact me directly via telephone at [redacted] or[redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 8, 2014/06/27) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the return of your Marc Jacob's watch (order# [redacted]). I apologize for any inconvenience this has caused.
I have attempted to reach you...

via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

"Arial",sans-serif; font-size: 11pt;">Dear Mr. B[redacted],
 
 
EVINE Live is in receipt of your letter to the Revdex.com.
 
Our records indicate that on June 30, 2016 you placed order number 113006621 for the Cannon Telephoto Zoom Lens which was cancelled by EVINE Live. We sent an electronic reversal to your bank on July 1, 2016 requesting that the funds be released. You will need to follow up with your bank to verify this information.
 
When requesting the ValuePay option, you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay.  This information is on our web site at www.evine.com.  We use Equifax Information Services LLC to obtain credit report information.  A letter was mailed explaining why we are not able to extend the ValuePay option to you based on the information Equifax provided.
 
 
If you have any further questions please contact our office at [redacted].
 
 
Sincerely,
 
 
 
 
L. O[redacted]
Credit Payment Specialist II