Evine

Dear [redacted] N [redacted],

"Times New Roman",serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding the payment terms for the Simmons BeautySleep Hedgerow Mattress Set (order# [redacted]).  I apologize for any inconvenience this has caused.
 
During our conversation on August 30, 2016, I advised you that your account has been restricted from the value pay option and all orders would have to be placed as pay in full.  I advised you that per your request, the order for the Simmons mattress set was able to be cancelled and that you would not be charged.
 
I also advised you that we were not able to cancel the order for the mattress topper, however I would assist with the return should you decide to return it.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
LeShonn [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2014/03/19) */
Dear Mrs. [redacted],
We have received your complaint from the Revdex.com regarding your account. A supervisor from the Credit department recently spoke with you in regards to this issue.
We were able to have the...

reauthorization department reach out to you as well and refund any fees owed to you due to the error that occurred. We apologize for any inconvenience this may have caused.
If you have any further questions please feel free to contact the ShopHQ credit department at [redacted].
Sincerely,
[redacted]
ShopHQ Payments Manager
CC: Revdex.com

Dear [redacted],

"Arial",sans-serif; font-size: 10pt;"> 
We have received your complaint from the Revdex.com regarding the refund for returns of your Glamorise items.  I apologize for any inconvenience this has caused.
 
During our conversation on December 14, 2016, we reviewed the Glamorise items you are currently being charged for.  Reviewing the information and the tracking information you provided we have processed a refund for order [redacted] item 721-379 and order [redacted] 716-560.  You indicated that you have sent in a check to pay off the remaining balance due on your account and asked what would happen with the overage amount.  I advised you to contact our Credit Department at ###-###-#### to request any over payment be return to you.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted]@evine.com between the hours of 9:30am-6:00pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Diana [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Dear [redacted],

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We have received your complaint from the Revdex.com regarding two orders that shipped to an incorrect address (order# [redacted] & [redacted]).  I apologize for any inconvenience this has caused.
 
During our conversation on August 16, 2016 we discussed our policy in regards to orders that are sent to an incorrect address. I advised you that I was issuing a refund for the orders in question ([redacted] & [redacted]).   Please note, we may be unable to do this for future orders shipped to a wrong address, as we do not have control over the shipping address selected for online orders. I also suggested for you to log into the account online to ensure that any previous incorrect addresses have been removed, this is maintained solely by you and Evine cannot make any changes.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at b[redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 8, 2014/03/04) */
Dear [redacted],
This letter is to follow up with our initial conversation on February 19, 2014. During this conversation, I advised you that I would look into this matter with our warranty provider and that I would follow up...

with you.
I have attempted to reach you via telephone several times since February 19, 2014 to no avail.
Our warranty service provider, N.E.W., informed me that they have attempted to reach you, and that a check for the purchase price of the product plus sales tax was being sent to you.
If you have any further questions, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Markesha Cardenas
[redacted] of the President
ShopHQ
Cc: Revdex.com

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your experience with the delivery of your television (order#[redacted]). I apologize for any inconvenience this has caused.
We have...

been in contact via voicemail concerning the refund of your order. I can confirm that refund of $338.17 has been processed to the original method of payment. I have also sent you an email with additional information.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Bridget [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/04) */
Thankfully, this case has been resolved to my satisfaction, and my refund has been issued.
It was very hard to connect with evine customer service; Bridget [redacted] in the Executive Resolution Office was only available through voicemail, and she was on vacation in the middle of the process.
It took over a month, but it has finally been resolved and I thank you for your assistance. Should you require additional information from me, I will happily comply given a working link.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2016/03/11) */
Dear Mr. [redacted],
EVINE Live is in receipt of your letter to the Revdex.com.
Our records indicate that on March 5, 2016 you placed order number XXXXXXXXX for the Polaroid Snap Phone. The order was cancelled at your...

request and a notification was sent to PayPal yesterday to release the funds.
You also placed order number XXXXXXXXX on March 5, 2016 for the Polaroid Snap Phone which was cancelled by EVINE Live. We sent an electronic reversal to your bank on
March 6, 2016 requesting that the funds be released. You will need to follow up with your bank to verify this information.
When requesting the ValuePay option, you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. This information is on our web site at www.evine.com. We use Equifax Information Services LLC to obtain credit report information. A letter was mailed explaining why we are not able to extend the ValuePay option to you based on the information Equifax provided.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
K. [redacted]
Credit Payment Specialist II
Initial Consumer Rebuttal /* (2000, 7, 2016/03/23) */

Initial Business Response /* (1000, 8, 2015/06/15) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order of the Naot Sandals (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you by...

phone to no avail.
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/04/09) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding an order that was sent to the wrong address (order# XXXXXXXX). I apologize for any inconvenience this has caused.
On April 7, 2015, we...

discussed this matter in detail; at which time, you advised me when placing this order via our website on February 1, 2015 you had not updated your account information to reflect your new address. During our conversation, I advised you that updates to your web account are managed solely by you, the customer, and we are unable to refund you.
As I advised you during our conversation, we are unable to issue a refund or ship you the product.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (3000, 7, 2015/04/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Since speaking with Evine on the phone; and issuing the Revdex.com complate I have gone to my former residence address and asked about the package being sent to my name / wrong address. The current resident said they haven't really received anything except for junk mail in mine or my family memeber's name since they moved in last year. Anything coming to me or my sister they would write - "return to sender" and place back in the mailbox.
However, they have NOT recevied any pacakges, envelopes or shipments of any kind for me or my sisters.
The person I spoke to said they really haven't received any mail at that location.
I was reminded that since I have my forwarding address on file with the US Postal Service - this package most likely should/would have been forwarded to me. Correct? If not, then it would have gone directly back to Evine as Return to Sender/No Forwarding Address.
Possibly Evine has a Return to Sender/No Fowarding Address area that can be checked and scanned to see if the earrings are lost in the mailroom/return area?
Can we come to some sort of agreement on this? I understand Evine being out the cost of the earrings if they are determined to be lost. I feel bad but wonder if there is somehting that can be done to resolve this for both parties?
I will happily add that this was resolved to any of my social media outlets if we can just fix this situatuion.
I am happy to pay for merchandise that I recieve. And Yes, I agree that I didn't realize I had the wrong address; didn't see it on the confirmation email either. I was in a hurry and missed all the information sent out to ensue packages are delivered quickly and properly to the right people and address.
The cost of these earrings was only affordable to me due to the 6 easy payments. To date, I've made 3 payments and can't cancel any future payments due to using a debit card. (Another lesson learned on my part).
I really feel that Evine is trying to make an example out of me - instead of helping resolve the matter. I feel that I'm basically being told tough - we'll take your money no matter what.
Not one person at Evine has tried to help me with this situation and I called as soon as I realized there was a problem. I've been the one calling and trying to get this worked out...but Evine is going to "hold firm and will not back down" as I was told. For less than $200 to them - which is a fortune to me.
Of course I'm upset. This was a special gift for my ailing sister. In my opinion, Evine has not be easy or friendly or helpful to work with at all. It's not how I'm used to doing business.
Evine cannot tell me when the package was delivered; they cannot trace their package at all. This seems to be an error on their part also. I feel we both have partial blame in this situation.
If Evine doesn't have the earrings; the old address resident does not have the earrings and I don't have the earrings so can't we also think delivery may not have happened correctly and thus, no one has the earrings in their possession?
I simply want the earrings; if they won't send me replacement earrings then I would like for the billing to be stopped. In a perfect world I'd get the earrings sent to my correct address and the billing continues until paid in full in 3 more months.
If that can't happen then please, stop billing me and refund my account for what has been billed.
Can't we come to some resolution over this?
I need help to resolve this situation. Thank you and kind regards.
Final Business Response /* (4000, 12, 2015/04/29) */
Dear [redacted],
We have received further correspondence from the Revdex.com regarding your complaint.
In this correspondence, you state that you went to the delivery address and you were advised by the current resident that they had not received the package. You further stated that since you had a forwarding address on file with the post office, this package should have been forwarded or refused. For any inquiries regarding package forwarding, we would ask that you contact the postal service for more information
The tracking information (USPS XXXXXXXXXXXXXXXXXXXXXX) clearly shows that the package was delivered, and that it was not forwarded or refused.
As we stated in our previous correspondence, this order was placed by you via our website. Shipping information for web orders must be verified and supplied solely by the customer at the time the order is placed. EVINE Live fulfilled this order as it was entered on our website.
Again, we unable to accommodate your request for a refund or another shipment of this item at no charge. This is our final decision regarding this matter.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/06/11) */
Dear Mr. [redacted],
Evine Live would like to thank you for taking the time to share your concerns with us regarding your recent order.
Our records indicate that on June 2nd, 2015 you placed order number XXXXXXXXX for a Baxton...

Studio Bianca Modern Bed with Tufted Headboard - Full Size requesting a payment plan of five monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with Evine Live. Orders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePay. Evine Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, Evine Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, Evine Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Credit Collections Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have ordered from QVC and HSN and they never perform a hard credit check. You are not extending any credit to me if so please open a trade line on my credit report and report the payments that I make. If not remove the hard credit inquiry.
Final Business Response /* (4000, 9, 2015/06/17) */
Dear Mr. [redacted],
We have received further correspondence regarding your recent Revdex.com inquiry. It appears that our previous communications with you did not explain the issue as well as you would have liked.
When order number XXXXXXXXX was placed online, you requested on our ValuePay option, and you agreed to the terms and conditions of ValuePay with Evine Live. Orders may be subject to credit approval by Evine Live and Evine Live may review credit reports to qualify customers for ValuePay. Evine Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com. When you are placing your order online and chose the ValuePay option there is a "What is ValuePay" icon which you can click on for more information.
Evine Live is not able to offer any trade line as Evine Live does not report payments.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Credit Collections Lead

Initial Business Response /* (1000, 8, 2015/07/29) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your World Tech Toys Drone (order# XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to reach you by phone...

to no avail.
If you would like to discuss this further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 8, 2014/12/23) */
Dear Ms. [redacted],
We have received your complaint from the Revdex.com regarding multiple issues in regards to your account and response time.
A team member was able to connect with you over the phone. She was able to...

review and go over our policy with you. It sounds as if you may not agree with our policy; however, if you have any further questions please feel free to contact us in the future at [redacted].
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Credit Payments Manager
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/11/17) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding your order that shipped to an incorrect address (order XXXXXXXXX). I apologize for any inconvenience this has caused.
I have attempted to...

reach you via telephone to no avail.
If you wish to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
LeShonn [redacted]
Executive Resolution Office
EVINE Live
CC: Revdex.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
I have not had a chance to return the company's calls. PayPal found the problem to be their fault and refunded the funds. Please close this case.

Initial Business Response /* (1000, 5, 2014/07/30) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding an order (order [redacted]) that was placed incorrectly. I apologize for any inconvenience this has caused.
During our conversation on July...

25, 2014, I apologized that an order for the incorrect item had been placed and that this error would be addressed internally. I also advised you that a full credit of $18.80 (this include the $7.99 for shipping and handling and the $8.99 for the Smart Label fee) has been credited to your Master card (ending in [redacted]). I also applied a $50.00 ShopCredit to your account, which can be used toward a future purchase.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@shophq.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
ShopHQ
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/02/20) */
Dear[redacted],
We have received your complaint from the Revdex.com regarding the extended warranty on a Samsung Galaxy S3 (order 98244085). I apologize for any inconvenience this has caused.
On February 19, 2015, we...

discussed this matter and you advised me that you had paid for a local servicer to fix the damaged screen on the telephone. I asked if you could provide me with a copy of the receipt, which you did, and we agreed that I would compensate you $94.72 toward the future ValuePays on this order.
If you have any additional questions, please contact me directly via telephone at [redacted] or [redacted] or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
[redacted]
Office of the President
EVINE Live
CC: Revdex.com

Initial Business Response /* (1000, 5, 2015/11/27) */
Dear [redacted],
We have received your complaint from the Revdex.com regarding the cancellation of two Samsung televisions (orders XXXXXXXXX and XXXXXXXXX). I apologize for any inconvenience this has caused.
During...

your conversation with our Customer Service Supervisor, Martha, on November 24, 2015, you were advised that the prices advertised online for these items were incorrect, and that we would not be able to honor these prices as you requested.
This type of error is covered by our Terms of Use, which can be found at www.evine.com:
Correction of Errors and Inaccuracies. The information on EVINE.com may contain typographical errors or inaccuracies and may not be complete or current. EVINE Live reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. EVINE Live reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from EVINE Live. EVINE Live reserves the right to limit the order quantity on any item. In the event that a product is listed at an incorrect price due to supplier pricing information or typographical error, EVINE Live shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If the incorrect price or typo is discovered after the product has shipped, you acknowledge that you will either refuse the delivery, return the product (at EVINE Live 's expense) or you will be charged the EVINE Live price of the item as it should have been for the item(s) in question on the day of the sale and may have restrictions placed on your EVINE Live account. If your credit card has already been charged for the purchase and your order is canceled, EVINE Live shall promptly issue a credit to your credit card account in the amount of the incorrect price
If you would like to discuss this matter further, please contact me directly via telephone at XXX-XXX-XXXX or X-XXX-XXX-XXXX or via email at [redacted]@evine.com between the hours of 9am-5:30pm EST, Monday through Friday.
Thank you for your understanding and cooperation.
Sincerely,
Douglas [redacted]
Office of the President
EVINE Live
CC: Revdex.com

Dear [redacted],

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We have received your complaint from the Revdex.com regarding your order for the iLive Set of Two Around-the-Neck Bluetooth Wireless In-Ear Headphones (order#[redacted]).  I apologize for any inconvenience this has caused.
 
During your conversation on October 14, 2016 with Diana here at Evine you requested confirmation that a refund in the amount of $5.99 was processed. This was confirmed and advised that you should have this refund in 1 to 5 business days. This time frame depends on your financial institutions processing time.
 
If you have any additional questions, please contact me directly via telephone at ###-###-#### or ###-###-#### or via email at [redacted] between the hours of 9am-5:30pm EST, Monday through Friday.
 
Thank you for your understanding and cooperation.
 
Sincerely,
 
 
Bridget [redacted]
Executive Resolution Office
Evine
 
CC:  Revdex.com

Initial Business Response /* (1000, 5, 2015/03/10) */
Dear Mr. [redacted],
EVINE Live would like to thank you for taking the time to share your concerns with us regarding your recent order.
Our records indicate that on March 2, 2015 you placed order number XXXXXXXXX for a...

Refurbished Samsung Exynos 1.70GHZ 2GB 11.6" Chromebook requesting a payment plan of six monthly payments. By requesting the ValuePay option you are agreeing to the terms and conditions of ValuePay with EVINE Live. Orders may be subject to credit approval by EVINE Live and EVINE Live may review credit reports to qualify customers for ValuePay. EVINE Live reserves the right to limit or restrict the use of ValuePay at any time. This information is on our web site at www.evine.com.
When using ValuePay, EVINE Live is extending you credit because we ship merchandise to you before full payment is received. Because of this process, EVINE Live has a legally permissible purpose to pull a credit report as this information is intended to be used for a credit transaction. We use Equifax Information Services LLC to obtain credit report information. We submit the customer's name and address as it is provided to us. You received a letter which explains why we are not able to extend the ValuePay option to you based on the information Equifax provided. There is also a disclaimer on our website and on air that indicates that ValuePay is available to qualifying customers.
If you have any further questions please contact our office at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Senior Credit Payments Lead
Initial Consumer Rebuttal /* (3000, 7, 2015/03/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not like the way they require a credit check even if I am on payment plan. Hence, QVC is a other shopping network that doesn't require credit check and I went ahead and do business with QVC. EVINE Live is not a company I will not shop with UNTIL they remove the stupid credit requirements then I may come back.

Bought a pair of defective Kwan14K pink pearl earrings that the pearl fell off. Evine refused to refund my money so that they could be sent back to manufacture. I am writing this review to tell everyone that Evine does not sell quality jewelry and does not stand behind products from their manufacturers.

Worst customer service I have ever experienced. They have some nice products but if anything goes wrong with your order and you have to speak to customer service you will be treated like trash and told "I have enough work to do I don't need to be bothered with you".