Excalibur Moving Group LLC

Holding goods hostage and failing to deliver Excalibur Moving Group was set to deliver my belongings on job #XXXXXXX, but had failed to deliver on pre-arranged dates (3/30, 3/31, and 4/2)Kaitlin, the manager, expressed to me today that I had called them and cancelled a moving date, though I had not, and she could not schedule a new moving date when I was available without receiving $for restocking feesWhen I explained that I had not cancelled any delivery dates, she said there was nothing more she could do for me, and that I needed to pay the $to reschedule for a time when I am available

[redacted] Moving Group committed fraud 2/8/18- I called to discuss a move from TX to MNWhen I asked for a delivery date, I was quoted days with 2/being the delivery dateI signed the contract relying on this information because I needed the stuff asapI paid a deposit of $ 2/9- I was called by [redacted] and given the time frame of 11am-1pm for a pick up day of 2/ 2/10- the movers didn't show up until after 5pmThe movers advised the goods would be delivered 2/ 2/My daughter paid $ 2/15- The stuff didn't get delivered and we weren't called 2/16- My grandson called [redacted] and was given a new delivery date of 2/ 2/19- My son called [redacted] and was told the stuff was still in a Dallas warehouse and it couldn't leave until it had a load of 24,lbWe were never told our stuff would sit in a warehouseAlso, a second person quoted is 54,lbs was needed before a move could be madeA minimum truck weight was never given to us 2/20- recei

Moving contract was flat rate or deposit refunded but during moving day I was told it is by weight and I lost my deposit and charged $cancellation ON the morning of 7/22/I spoke to someone called [redacted] to schedule a move on 7/24/ The first thing I mentioned to him was about the bad experience I had previously with other moving companies and that I was looking for a flat rateI was told not to worrry and that I was in good handsThroughout the day I sent [redacted] the exact items I was moving from New Jersey to Florida and I provided complete description of the items with pictures and measurementsI was given a quote and was told that it was a flat rate but when I received the contract I read that it said binding moving estimate so I called [redacted] to question that [redacted] said not to worry and that was the format his moving company used and that if I was charged more I would get refunded the deposit of $1,At 10:pm of 7/22/we finalized the move and I provided the

Excalibur was contacted to pick up my belongings on the 20th or 21st of SeptemberThey did not show up Excalibur was supposed to move my belongings on the 20th or 21st of SeptemberWhen they didn't show up, I called themThey said they confirmed with me for SaturdayI told them no one had called meWhen Saturday came around, I didn't hear from themI called themThe staff said the truck would be there by 1pmWhen that didn't happen, I called againI was told they were delayed in traffic and would be there tomorrow morning at At 9am Sunday, no moversI called againThe staff was rudeSo were the dispatchersI kept calling even though I couldn't get answersI disputed the charge on my credit card for fraud

unpprofessional, charging for services via cash when the service is included in the quote, delayed delivery and charged more I did a google search for moving companiesMiguel called and texted meHe said that they can provide services for 70% offWho doesn't want to save moneyMy son arranged everything with MiguelThe shipment was to be picked up on or about 2/22/First, the movers were late, reeked of marijuana, charged my son $For stairs although the first flight is free and then it's an $chargeI'm assuming they pocketed the money which is stealingMy son and I went to Overland Park, Ks to get him situated for his new jobI called Nicole on 2/23/after leaving two voicemails previouslyI Told her about the $for the stairsShe said several times $which proves they were wrong for charging the $She said let me look into this and I'll call you backI wasn't aware her investigation consisted of her calling my son for his feedbackShe called me backT

Excalibur is supposed to be our moving coordinator but they refuse to answer their phone or emails, and our move is going very poorly as a result Excalibur is a moving broker who chose Spirit Van Lines to move our items, which is a company that appears to have lost its license to do any moving of household goods, and has an F rating with the Revdex.com as well as Excalibur Spirit Van Lines is trying to breach the contract Excalibur wrote up for us and neither Spirit nor Excalibur will call me or email me back Yesterday I called Excalibur and waited on hold minutes before I gave up, then I called back and was put on hold immediately by a live person and after waiting on hold for minutes they hung up on me I emailed them several times and used their online chat feature to try to get a direct warm transfer on the phone but they just put me on hold again and will not speak to me

Put a down payment on a moveDemanded a refund 1hr later, within their contract's agreementHave not returned my moneyWill not answer to meSCAM I had called and requested a quote from Excalibur Moving Group (referred to as "EMG" from here on)Once finished talking about the quote the salesman requested a down payment to secure the moving dateI complied and paid a $ [redacted] down paymentThe conversation ended and I hung upI then proceeded to see their online reviews and saw their online presence was atrocious and immediately called back in order to obtain a refundDuring the phone call I spoke with a supervisor and after going back and forth, being told a "guarantee" of a full refund if I am dissatisfied with the move, being told he is saying this on a "recorded phone call" that I was unaware was being recorded, he finally agreed to give my money back according to the contractI waited a week and called as I had yet to see a refund enter my bank accountThey claimed there is

Moving company lied, overcharged, damaged and lost belongs, and is now not responding to a damage claim This moving company/broker is the most unprofessional I have ever encounteredThey arrived a day late with a full truck so there was not enough room for me belongingsThe had to actually take by stuff, drop it off and return to get the restThe movers fought with each other, using bad language, calling in to their boss on each otherThey did a terrible job wrapping my furniture and loading it in the truck, they were trying to rush so they took no care in my belongingsThe supervisor a math mistake and when I told him it was wrong and that the estimate could not be that far off he was sooooooooo very rude and stated that is was and I just needed to pay itSo I paid what I was originally told to pay and because of that my stuff went into storage and did not moveOver the next week I tried to get someone to see the mathematical issue but they insisted that I pay the overageM

Excalibur did not adhere to their contractual agreement and did not follow FMCA for brokering to moving companies as well as several other issues Please telephone me, in order for me to provide you with pictures of damage to household goods, text and emails, etc

Unprofessional company that was unable to deliver the promised a high level of service I booked my move through Excalibur Moving Group after having gotten a number of quotes and having done my researchTheir reviews looked good and they seemed to be competent, that all changed as soon as I paid my depositDuring my conversation with one of their Sales Reps, I specifically asked about a "Shuttle" fee and whether they expected my move to require thisI was assured that after the Sales Rep had looked at the schematics of the building on Google Maps that this would not be necessaryMind you, as listed in the contract, using a "Shuttle" service would require an additional cost of $which is why I inquiredAfter having been assured that this "Shuttle" fee would not apply I went forward with booking my move Now lets fast forward to the day before I move, I hear from a foreman named ***, who was a subcontractor from [redacted] EnterprisesHe called and confirmed details of the mov

This moving company charged me a non-refundable deposit amount of $per their quote, then they refused to provide service as agreed upon Sales rep gave quote of moving over the phone and charged me a deposit over the phone of $When drivers arrived at my place they claimed my quote wasn't accurate and they tried to charge me almost double the amount agreed uponI asked them to stick to our agreement and they refused to give my money back

left a review on Yelp they reached out to had me sign a contract where I agreed to change my review in exchange for a refundthe check sent bounced Job #:XXXXXXX I spoke with [redacted] Operations Director Excalibur Moving Group XXX-XXX-XXXX June 5- [redacted] reach out saying Please sign and returnIf unable to sign, just respond to this email stating your full name and that you agree to the terms and conditions of this agreement Upon receipt and the amendment/removal of your review, Excalibur Moving Group will issue a check Please sign and return June 5- I responded with a screen shot of my updated review June 5- received REFUND CONFIRMATION Order Information Description: deposit Invoice Number EXXXXXXX Customer ID EXXXXXXX Billing Information [redacted] FERNDALE, mi XXXXX [redacted] @gmail.com Shipping Information [redacted] FERNDALE, mi XXXXX Total: $(USD) Payment Information Date/

Breach of Contract We Hired this moving broker and after unpacking and inventorying our belongings we found over $in damage and lost propertyAfter contacting Excalibur Moving Group they said they only pay cents on the pound and said they take no responsibility in the moving company they hire and to file a claim against Spirit Van LinesThe entire move was a horrible experience from them falsifying the weight from the front steers not entirely on the weight scale in which was verified from Cats SaleThe weight from empty to loaded did not add up they said and they verified both scales one in Ohio and the other one in Pennsylvania were just calibratedWhen I contacted the moving company about our concerns, they told us it would cost another $to reweigh the load for their inconvenienceI was also threatened with they could not guarantee there would not be any damages to our belongings and they would take no responsibility for any damages

September 5, I cancelled my move with Excalibur I was told that I would receive my deposit of $956.00, less 10% admin feeI have repeatedly called the customer service number and***, the sales person with Excalibur and I have not yet received my deposit refund [redacted] emailed and told me to call customer service but they have not returned my calls The check for the deposit has cleared my bank Product_Or_Service: Deposit for a move paid 9/4/ Order_Number: [redacted]

Excalibur Moving Group represented themselves as THE movers when really they are a brokerTheir website mentions nothing of being a brokerThey contracted out to another company to complete our move and did not let us know they were a broker until after they collected our moneyNow they are doing nothing to resolve the issue of us not having weight tickets Product_Or_Service: Interstate move

They did not complete the contract because they did not securely store and deliver furniture according to the contract When they came to our new house they delivered less then half of the items we entrusted to them and promised the delivery of the rest in a couple of daysNever happened Thousands of dollars worth of items are missingWe are in the process of listing the missing items and their valueIt is already over items and of course the file cabinet with all our records is missing as well The contract was with Excalibur then they subcontracted the move out to Platinum Van Lines Moving and StorageBut all our contact has been with Excalibur Moving Group LLC

You may want to shoot yourself over this companyThieves, crooks, dishonest, arrogantSo I spent over a week speaking to (Brian [redacted] over the bad experience I had with a previous company and trying to book the move with himI finalized the moving and paid my deposit at 10pm on a Sunday based on a flat rate and even though he sent me a binding estimate he guaranteed that I will not have any problemsMoving date comes and the movers arrive very friendly and I was told that everything is okAfter hours and after my stuff was in the truck I was told that this was a weight by pound estimate and that I had to pay a lot moreI demanded my stuff back and they refusedThe manger Adam tells me that my contract was based by weight of my move and after reviewing the contract it was never specified and he didn't care less about what I had to say and hung up on my faceI had to call to cops to get my stuff back but had to pay $fee for the driversBeware!!!!!!

This company lied to us about the service they would provideIn addition, I never received the legal docs pertaining to these transactions My wife I had to schedule a move across country and were on a time crunchI very clearly informed the sales guy [redacted] the exact items we would be needing transport and the time frame we needed pick up and drop offHe proceeded to quote me $2,for the move and stated we were in luck that they had a spot on a truck available in the time frame we neededWe made the mistake of just looking at the total ratings (which is ABSOLUTELY NOT indicative of their service) and decided to book because we were on a time crunch When the driver arrived, he proceeded to inform my wife that our items were not what was reported and the price doubled(Absolutely False)We were backed into a corner and she signed because she was leaving the next dayAlready in our new home, I immediately called and spoke with [redacted] who agreed to give us a $refund which w

Failure to do as stated in contract professionalism Booked movers listed items they were suppose to pack never did so we did then showed up to small of truck not once but twice this started on Monday then rescheduled for Wednesday kept giving us different times they would be there never showed at we had to leave Kentucky that night to be in Maryland next day! They were now suppose to come between 8-am never showed till 11! Then unloaded someone's belongings in my drive way for hours and left it there while loading ours we were told we would have our belongings by noon on Friday I am submitting this on Friday @3:they refuse to answer us and when we got a answer from the driver he stated now pm we were told it would be direct delivery that isn't possible because someone else belongs are on the truck the put a hole in the wall at the house they picked up from and broke the ceiling fan and the truck has no ramp so they almost dropped a Refrigerator which is all on camera be

advertisement, intentional misdirection, extreme difficulty to contact customer service, not honoring a signed agreement Essentially I purchased a move that was supposed to have had a guaranteed delivery by August 11, I call days after they take my things on August 4th and they tell me "it is impossible to get your stuff there by the 11th"My "relocation specialist" L.A(I have his full name but initialed it to keep his information private) has been unreachable, the customer service manager,***, is telling me that my expectations for the move are too high, its a [redacted] mile move from DC to Boston, because my time frame isn't flexible enoughThis was after [redacted] told me it was guaranteed that days would be the longest it would take them to move my itemsAdditionally, I was told that I would be allowed to have up to [redacted] cubic feet for no additional charge as my estimate was only [redacted] cfWhen they come to pick up my things they charge me an additional $ [redacted] for going from*