Excalibur Moving Group LLC

Moving contract was flat rate or deposit refunded but during moving day I was told it is by weight and I lost my deposit and charged $cancellation
ON the morning of 7/22/I spoke to someone called *** to schedule a move on 7/24/ The first thing I mentioned to him was about the bad experience I had previously with other moving companies and that I was looking for a flat rateI was told not to worrry and that I was in good handsThroughout the day I sent *** the exact items I was moving from New Jersey to Florida and I provided complete description of the items with pictures and measurementsI was given a quote and was told that it was a flat rate but when I received the contract I read that it said binding moving estimate so I called *** to question that*** said not to worry and that was the format his moving company used and that if I was charged more I would get refunded the deposit of $1,At 10:pm of 7/22/we finalized the move and I provided the

Damaged, Stolen and Missing goods, calls left unreturned and unresolvedWas told that since I already paid they cannot help me
WARNING! DO NOT USE EXCALIBUR MOVING GROUP LLC UNDER ANY CIRCUMSTANCE! First, realize THEY ARE A BROKER AND DO NOT DO THE MOVINGTHEY ARE A LEAD GENERATING COMPANY; THEY TAKE THEIR PROFIT AND HIRE SOMEONE ELSEThe company they hired, GTS Movers/NW Relocation Services based in Portland, Oregon, stole items and goods upon packing, Misinformation, and misleading informationThey stole a camera that I was not aware ofIt literally seemed these guys have hired straight off the street for cashDamage to origin home, was not informed of rights, was 'hustled' into accepting an insurance that covers cents per pound, which was NOT explained to me, was told that it covers up to $10,in damagesNot clear who was picking up and dropping off, would not give names of moving companies involved
They took my deposit, then had ANOTHER moving company come and

Excalibur Moving Group LLC was hired to move my belongings from TX to ORThey were never delivered and the company is shirking their responsibility
Items were picked up on 1/31/from ***, Tyler, TX, XXXXXThe Reference No for the move is CXXXXXXX and the customer rep who handled my payment/receipt was TIM BAKER (Phone: XXX-XXX-XXXXEmail:***@excaliburmovinggroup.com)The purchase date and payment amount were 1/30/and $as deposit, with a VISA credit cardEstimated delivery date was three weeks from pickup dateI contacted Excalibur and was told to call the driver of the vehicle that picked up my itemsThe driver was unreachable, and I was told that the driver had left the countryExcalibur refused to take responsibility and hence, I am filing a complaint hereI compiled a list of all my belongings and their estimated values

Scheduled a move for $Movers never showedWas threatened & still haven't received a refund
On 2-13-18, I scheduled a cross-country move with ExcaliburI paid a deposit of $I was told the movers would come either May or May May cameI was told they would call on May to give us the pickup timeThey did notMy reference number is XXXXXXXOn the 28th, I received an email stating that I would be called on the morning of the 29thI never wasI calledI was told they'd call in an hourThey never didI emailed and received no replyI calledThey said they'd let me know a pickup time by that nightI heard nothingThe next day, I calledThey said there was a delay because the customer before us overfilled the truckAs a result, they no longer had a truckThey said we'd be delayed two daysI couldn't do that because my apartment lease was upStaying an extra days would cost me an extra $in rentI had to cancel the moveThey said they would r

This company took our money and never moved us
CHAD:On 12/28/I had sent out an internet search for quotes on moving companies to move our belongings from one state to another.Excalibur Moving Group contacted me via telephone immediately.The person that called was a guy name Mike W.He was very friendly and extremely helpful.I walked through our 3300sqft house as well as our 30'x60' shop and answered all questions regarding what items we have.On 12/30/I received another call from Mike with a verbal quote of $15,672.We negotiated back and forth and he ended up dropping the price to 8,662.This discount they gave us that inclTV boxes and disassembling our beds office desk entertainment centers and weight set.We decided to go with them because of their immediate customer service and the discounts they gave us.On 1/3/we received an email regarding our move with link to our contract The link is no longer active and we cannot pull it up Unfortunately we did not print the contra

Excellent service! I had peace of mind in the entire moving processThank you!!

This is the most unprofessional moving company everThe actual cost was nowhere near the estimateThey over charged me because of their lack of math skills, it took a week to finally get someone to see itMeanwhile they shoved my items in storage, boxes were crushed, many were missing, and my furniture is severely damagedNow trying to file a claim but can't get a response from anyone in any department

Hired subcontractors for my personal moveExcalibur was notified verbally their contractor, Direct Movers LLC,***, were fired
Direct Movers LLC was hired via Excalibur Moving Group to handle my move from Boise Idaho to Florida.***, at Direct Movers LLC first started calling me repeatedly when I was in the hospital, over and over and would not stopTherefore,***, Direct Movers LLC was immediately told they were fired and informed they would NOT be handling the move of my furniture.***, Direct Movers LLC showed up at my previous home in Boise and without payment and without authorization, removed my furniture via my ex-husband providing access to the home.***, Direct Movers LLC WERE FIRED and told to NOT remove one item from the houseOn the phone, on September 13th, via me.***, Direct Movers LLC, again were verbally informed to NOT proceed and NOT remove my items.***, Direct Movers LLC proceeded and took my belongings without authorization and to this date, October

Moving Fraud
We were told days for our propery would be delivered to plaquemine Louisiana from Sun valley nevadaNo 3rd party ever mention***, aka...*** should on on June 16thWell, the driver said days to deliver, then once they had our property in their warehouse, we were in Louisiana, they then said days from our earliest expected delivery date to get us our property, It's been daysI have crushed discs and No bed since June 20th, arriving in Louisiana My kids left to go back to Nevada since we weren't getting our pproperty for so long I feel my property has been taken hostage by these moving companiesNo calls ever returnedIm lucky to get anyone on the phoneAdam at this company told me on July 24th our stuff was being loaded for delivery by Move On in Las Vegas, but when we called, its had not been loaded, so ***, aka...*** LLC, lied to us from the startI want my property and a full immediate

We had a tight moving window.They failed to get a moving company to arrive on timeWe received conflicting information from different phone representativesTrying to get a refund has already taken over two weeksDon't waste your money

Excalibur failed to deliver services that they has promised and continued to cause my mental, emotional and financial harm for straight days
On March 14, 2018, Excalibur company/staff verbally committed to a same day move for 3/19/(no stipulations)To secure this contract I paid $by credit cardThe contract that I signed has a Move Day of Monday/Monday and Move Date of 3/19/XXXX-X/19/under relocation detailsI was provided a verbal commitment and an expectation was set for a one day moveI was told to expect movers at 9am and I did not hear from anyone at Excalibur the entire day and I had to call Excalibur at 6pm to get an updateThis expectation was set by Excalibur staff that this would be a same day move, hence the upfront payment of $
There was no commitment to exceed my expectations and no attention to detail when coordinating my move and promising a same day delivery On the day of the move 3/19/2018, I was given a delivery window of 9-12, yet the

Horrible companyWe moved from Jacksonville to Texas and had a terrible moving experienceThey're brokers and make themselves out to be the actual moversWhen the movers finally showed up they charged several hundred dollars extra that had not ever been discussed during inventory, our stuff sat in storage for a month and there were no updates or ETA and when we finally got our stuff several boxes were missingThese people should not be in business

September 5, I cancelled my move with Excalibur I was told that I would receive my deposit of $956.00, less 10% admin feeI have repeatedly called the customer service number and***, the sales person with Excalibur and I have not yet received my deposit refund *** emailed and told me to call customer service but they have not returned my calls The check for the deposit has cleared my bank
Product_Or_Service: Deposit for a move paid 9/4/
Order_Number: ***

Holding goods hostage and failing to deliver
Excalibur Moving Group was set to deliver my belongings on job #XXXXXXX, but had failed to deliver on pre-arranged dates (3/30, 3/31, and 4/2)Kaitlin, the manager, expressed to me today that I had called them and cancelled a moving date, though I had not, and she could not schedule a new moving date when I was available without receiving $for restocking feesWhen I explained that I had not cancelled any delivery dates, she said there was nothing more she could do for me, and that I needed to pay the $to reschedule for a time when I am available

Put a down payment on a moveDemanded a refund 1hr later, within their contract's agreementHave not returned my moneyWill not answer to meSCAM
I had called and requested a quote from Excalibur Moving Group (referred to as "EMG" from here on)Once finished talking about the quote the salesman requested a down payment to secure the moving dateI complied and paid a $*** down paymentThe conversation ended and I hung upI then proceeded to see their online reviews and saw their online presence was atrocious and immediately called back in order to obtain a refundDuring the phone call I spoke with a supervisor and after going back and forth, being told a "guarantee" of a full refund if I am dissatisfied with the move, being told he is saying this on a "recorded phone call" that I was unaware was being recorded, he finally agreed to give my money back according to the contractI waited a week and called as I had yet to see a refund enter my bank accountThey claimed there is

Several issues with my recent move, including: damaged items, missing items, incorrect explanation of contract, bad custoemr service
Feb 26, Contract
I signed a contract with Excaliber Moving Group, I worked with Miguel and he took me step by step through the contract explaining each sectionThe selling point for me choosing excaliber was the 'Clause 9' "Do not exceed estimate" clauseMiguel explained to me that aslong as my inventory list was accurate, my move would not exceed the estimate (except for additional services like extra flights of stairs or truck having to park far away etcThen after I started talking to dispatch I found out that even if my inventory matched I would have to pay more because the estimate is not a guaranted priceThe final price is based solely on weight and additional servicesThis is completely advertising
3/3/Pick up
They asked to pick up 3/due to scheduling weatherI agreed and was told they would pick up 12-3pm, they

They outsourced my moving to a fraud movers who stole my 50" Panasonic Viera Television worth $425,damaged motorcycle worth $6000&other household item
Job Reference Number - XXXXXXX
Sales Rep Name - *** ***, ***,***
Sales Rep Number - (XXX)XXX-XXXX
Call Center Guys Name - ***, ***, ***
Call Center Number -(XXX)XXX-XXXX,(XXX)XXX-XXXX
Problem/Incident Date - 03/25/
Purchase/Deal Date - 02/24/
Deposit Paid - $
Amount Paid at Pick up - $
Amount Paid at Delivery - $
Total Amount Paid for move - $
Missing/Stolen Items -
Item Description - Panasonic - 50" Class LED -
1080p - HDTV - Black
Model Number - TC-50A400U
Item Value - $
Damaged Items-
EXKawasaki NinMotorcycle worth $
Recliner Sofa
Office Chair
Microwave Oven
Other Household Items
On 02/24/I paid $deposit for moving my items from Lewisville,TX to ***,NC.Estimate of $was given to me by *** and *** ***

I had moving services that resulted in delays, no weight ticket provided on delivery, higher costs, and damaged and missing items
I was initially contacted by Excalibur Moving Group (Broker US DOT XXXXXXX) in December Sales tactics are dishonestSales representative falsely represented the company as Excalibur Moving and Storage, Incto assure me of the company's A Revdex.com rating and they would handle the delivery with white glove delivery and pick-upThe sales representative actually asked me to pull up the rating while on the phone with himCustomer service is worseThey are responsive when convenient for them, by both email and phone, cursed at me, hung up the phone on me multiple times, seemed to say anything to get me off the phone whether true or not, appeared to work in the interests of the carrier or themselves, not the customer
I dealt with date changes, price increases after my items were loaded onto the truck, delays for weeks, items picked up on 7/3/not deli

Excalibur Moving Group dishonestly represented itself as a moving company rather than a broker They verbally told us that they had trucks heading out to the area we were moving to on a similar date, which provided a "piggyback" discount making our rate better than local and national competitors who had done in-home estimates for us Additionally, *** *** assured me repeatedly that an in-home estimate was not necessary for their company, since they had been in the moving industry for so long that a thorough phone inventory could provide a precise cubic feet estimate would not change on moving day My husband and I asked a number of specific questions about Excalibur's estimate process, insurance, and others to be sure we did our due diligence before making a deposit, and *** assured us their binding estimate worked well and would be respected We also had later conversations with *** in QA who reassured us that our quote could not go up unless we had more items that we ha

Pick up, delivery, communication, and customer service issues
Pick up was done by Oscar whom was unprofessional and could have caused damage to belongings by not useing the right tools for the dismantleThis was done on February 28thThe manager Miguel told me thru the phone it should take 7-days for me to get my stuff, and that I could pack up to 2000lb and if I go over I pay for the extraHere I am over a month later, having been told three different drop off times, my stuff still is not here and I cannot seem to get ahold of anyone in the coustomer service departmentI was told I went over the weight limit by a full thousand pounds which I know to be nearly impossible 500lb maybe but not a full thousand when I a small girl could move next to every box myselfI'm now fearful that my stuff has been stolen or damaged