Excalibur Moving Group LLC

Company promised refund of deposit less percentHave not received refund and can't get anyone in customer service to answer the phone
On Sep contracted(Job NoCXXXXXXX)at 10:am to move an organ from Redlands CA to Huntsville AL for $*** with a deposit of $*** I changed my mind on Sep and in accordance with section of the contract, notified the company at ***@***COM within the hr window as required by section Also on this date call and spoke with Mr*** *** phone # XXX-XXX-XXXX, my sales rep and he assured me that I would be getting my refund I am now registering this complaint because of all the other negative reviews that I am now reading about and because they will not answer the phone to discussI want my $*** back as promised and as specified in section of the Binding Moving EStimate dated Sep at 10:24am

They scam you for your money by giving you one price and then ask for anotherThey also didn't move all my things
They gave me a guaranteed price and said it wouldn't changeThey told me the price to move is off of weightThe movers get here and tell me they go off of cubic feet and that I should be well within my quoted cubic feetThey pack not even half of my things and say if they pack anymore it'll be over the amount and I'll have to pay 750$ for extra spaceI tell them to pack the things and I'll deal with the money laterThey pack it take my money and leaveI go upstairs and they left my bed, and other boxesThe job number they gave me isXXXXXXXThey are refusing to pay the extra cost and wont deliver my things until I pay them 1300$ more dollars

Excalibur is refusing to refund me $
I paid $to Excalibur as a broker to move my daughter from Colorado to FloridaExcalibur hired Safeway moving for the actual move but only paid them $*** the original sales person noted my account that I was due $creditSeveral weeks later I called and spoke to *** in customer service regarding my credit*** stated nothing was noted on my account about a creditAfter arguing with him he did find the note but stated nothing was done and Id have to wait till billing was open the next dayHe was rude and very aggressive during our conversationI also stated we were not happy with the move as it took longer then expected and I was charged additional fee's that were not disclosed at the time of bookingThe overall move cost our family $for a small studio apartment but I was quoted $***s response was, "we do not tell everyone everything"I told him I was going to file a complaint*** stated because I said that he w

My Mother in law hired Excalibur Moving Group (*** ***) to move her items from Colorado to our home in WisconsinIt took weeks for her items to be delivered after numerous phone calls and emailsUpon delivery, her marble table top is missingI have emailed *** every other day since 7/29/about the missing itemI have not yet received a reply
Product_Or_Service: freight moving
Account_Number: blue tag # ***

Excalibur moving group utilizes many deceptive practicesThe cost of my move from PA to NC nearly doubled, they demanded cash & were unprofessional
I hired Excalibur for my move from PA to NCThe original estimate was $ After they packed my goods, the cost went up $They unilaterally decided to use a 'shuttle truck', which added another $400, claiming that the moving truck would not fit This was not true They also demanded cash for final payment, which was not clear at the initial time of bookingWhen I questioned this on the day of the move (via phone with the 'driver'), he said that if I didn't have the money when they arrived they would leave with my belongingsThey also were planning to add another $to move up stairs, so I ultimately did not pay this amount because I was out of cash My uncle assisted me and hurt his back based on their extortionUpon complaining to their 'customer service' #, they began to read the 'fine print', and subsequently hung up o

Lack of Customer Service (currently moving from IL to FL)
This company does not have respect for customersWhen I begin my move on 7/I was assured the movers would go by weight by *** dispatch managerHe even mentioned a recovery dispatch could be applied to where I can follow the movers (Encore based out of IL) to a weight stationWhen movers arrived and after paying more deposit with Excalibur, Encore went by cubic feet but weightI tried numerous times to get a hold of *** or customer service to discuss with no luckI finally got a hold of done one at pm est and *** called me the next day (7/27)We arranged a conference call with Encore on Monday (7/30) to discuss the new charges applied and additional items posted to my billThese items were already in my quote so it liked like I was charged twiceI am still waiting for this callI have called and left email messages (some nasty) with no luck No one answered other phoneI was advised by Encore my agent shou

I have been waiting for a refund for months I was initially told it would take weeks and the company will no longer answer my phone calls
I was looking at moving from Michigan to Washington I was unsure if I would move so I had the salesperson (*** Fuentes) put that I could cancel and get a refund of all but 10% of my dollar deposit I purchased this moving package 04/27/ The transaction ID was XXXXXXXXXXX and I paid with a Visa card The job number is XXXXXXX I could not find a job in Washington and I had to cancel my move I canceled my move 07/13/ I was told that it would take weeks to get my refund of $backI called numerous times about my refund Everytime I called I was told that the refund would be sent out by Friday I called multiple times and was always told the same thingThe last time I talked to anyone at Excalibur Moving Group was the middle of SeptemberI have called multiple times since than and have been unable to get a hol

Excalibur underestimated my move for over $7,after going thru a lot of time and trouble they got it down to 2,which is a lot of money when on a budgetThe shipper only told us when he starting packing we would owe the moneyKinda got you over a barrelGreat scamI lost over 2,dollars of appliances which I had to sell at a huge lossI have tried to recontact Excalibur for compensation or even an apology but no answer use these guys at your own RISK

Excalibur Moving Group has failed to refund deposit after cancellation
A deposit of $by credit card was paid to Excalibur Moving Group on Monday May 7, for their moving service, job number CXXXXXXXThe customer rep was *** ***On Wednesday May 9, I contacted *** *** to cancel the moving serviceAt that time I was told that the refund of my deposit would be scheduled for payment on Friday May 11, because that was the day refunds were processedNo credit for refund appeared on my credit Friday May 11, I called *** *** and *** manager *** *** repeatedly the following Monday, May 14, 2018, and finally was told by *** *** that the refund would be processed by the end of current day, Monday, or the next day TuesdayStill no refund

I honestly wouldn't have made it through the last month if it wasn't for ExcaliburI hate moving and moving across the country from Oregon to Texas is even worseBut everyone at Excalibur was so nice, responsible, and professionalThey handled all the stuff for my family carefully and were right on time for both pickup and arrivalAnd all at SUCH a good deal! Couldn't have asked for a better experience

Breech of contract, never showed upAlso never gave refund, not will contact us back after multiple reach outs
My fiancé is currently getting out the United States Navy and we were relocating from Silverdale Washington to Dubuque Iowa where Excalibur Moving Group comes inWe had signed a contract with them stating they were supposed to be at our home on the 2nd or 3rd of August when no one showed up on either dayWhen I called prior to discuss when they'd arrive, I got the runaround saying someone will call me backNo one ever didLate on the 3rd I called again after no contact from them for days while I had been calling them, they told me that they couldn't help me and then I talked to *** who apologized for the complete lack of communicationHe gave us $of compensation off of our original signed contract of $2,for the moveHe also said they're delayed and would be there on the 4th between 10-2, which I made him email confirmation of this as we had alrea

Hired these movers who were supposed to pickup on 6/or 6/14, never showed up and refuse to return my phone calls
I set up my move with this company on May 2, for a pickup date of 6/or 6/ On Monday 6/I spoke with customer service who confirmed the pickup date By Wednesday afternoon, the movers had not arrived nor had I heard anything further from the company 6/I called customer service and spoke with*** who said the movers should arrive on 6/ On 6/14, again no movers, called*** (customer service) as well as *** (sales) to ask the status Both said they would call me back, never did Finally called*** back the evening of 6/and he gave me a window of 8-on 6/ At on 6/15, I again called because the movers were not there and*** said the new window would be 6/between 2-6pm I called again at 4pm and left messages for the***, ***, and Walter On 6/the driver called me to say that he was in Philadelphia and would need to

I booked an interstate move with this companyThe communication was non-existentWhen someone actually answered the phone, it was some bro, that sounded like he was at home sitting on their recliner watching sports (and they probably were); you could hear the TV so loud in the background and never answered with a professional greeting with the company name-real sleazy salesmanThat should have been my first clueThen, despite guaranteeing movers on a specific date which I paid extra for, they couldn't get movers on that date and didn't tell me until THE DAY OF THE MOVEThey tried to get me to change my move date which I absolutely couldn't and when I told them this they scrambled to book my move with another company to which I only agreed to if they refunded me $for the terrible customer service in exchange for not writing a bad reviewWell, never got the refund so here's my horrible, but honest reviewPS: the rest of the move with the other company (Economic Moving Group) was equally awful

I could not recommend this company moreTheir service was fast, and my things arrived safely to Florida all the way from New JerseyIn comparison to other companies, the price rate was definitely the most reasonableI don't have any complaints, and I'm sure I'll contact them again if I need to move again!

Please see attached document summarizing the situation
Product_Or_Service: Moving of household goods
Account_Number: CXXXXXXX

This company sold our move to a company that should not be in businessThey take no accountability for the damages or trouble caused by the decision
This is a moving BROKER not a moving companyDo NOT hire them if you value your belongings, time, or moneyHiring this moving BROKER was one of the ABSOLUTE WORST EXPERIENCES OF OUR ENTIRE LIVES! Complete RIPOFFScroll to the bottom and read the star reviews HIDDEN by them
Excalibur Moving Group prostituted our move to the lowest bidder, in our unlucky case, a piece of *** moving company called HQ MoversExcalibur changed subcontractors multiple times, calling us to say, "If xxxx calls you, tell them they aren't doing your move anymore." The subcontractors that Excalibur Moving Group chose showed up unprepared, with inadequate packing materials, and scratched, chipped, broke, and LOST our belongings, that they kept for FOUR WEEKS
They didn't have enough packing boxesWe had a dozen *** toy storage boxes that are pe

The Excalibur Moving Group can not be trusted and only care about their bottom dollar profit

Excalibur Moving Group made my move very simple and affordableI was surprised at how quickly they were able to move my things across the countryIt was much faster than I thought it would be, and they were very efficientTheir customer service was very friendly and professional from the beginning, and they kept me updated throughout the move
As most people are, I was worried about the safety of my possessions at first, but they did a great job, and everything arrived safely without any issuesSince there were no problems in this area, I would definitely recommend this service to anyone looking to avoid doing the hard work of moving themselves

Multiple issues with this company
Will tell you whatever you want to hear to make a sale Does not mediate between the customer and mover, allows their movers to be late and does not contact consumer to let them know Charged a shoe box as a medium packing box Several items are missing and offers no explanation or compensation Had to call the police to make sure their movers did not get hostile

Moving company increased prices from guaranteed estimate forcing me to agree or forfeit depositActual service was well below promised levels
Monday June 25, 2018: Excalibur Moving
o *** ***, Relocation Specialist reaches out to me regarding using Excalibur moving company for a move that I specifically told him needed to happen if possible that Monday, latest Tuesday because I was scheduled to leave Wednesday morning
o Comments by *** *** Regarding Timing of Pickup: *** *** is the ONLY is only representative that told me that they had a truck in the Brooklyn that would likely be able to pick me up that eveningHe told me that even if it was not possible that Monday that it was ALMOST CERTAIN that I would be picked up at Tuesday and that it would be extremely unlikely that I would get picked up on Wednesday at the end of the piwindow
These comments by *** *** induced me to enter into a contract with Excalibur over other companies I was in conversat