Excalibur Moving Group LLC

Failure to do as stated in contract professionalism
Booked movers listed items they were suppose to pack never did so we did then showed up to small of truck not once but twice this started on Monday then rescheduled for Wednesday kept giving us different times they would be there never showed at we had to leave Kentucky that night to be in Maryland next day! They were now suppose to come between 8-am never showed till 11! Then unloaded someone's belongings in my drive way for hours and left it there while loading ours we were told we would have our belongings by noon on Friday I am submitting this on Friday @3:they refuse to answer us and when we got a answer from the driver he stated now pm we were told it would be direct delivery that isn't possible because someone else belongs are on the truck the put a hole in the wall at the house they picked up from and broke the ceiling fan and the truck has no ramp so they almost dropped a Refrigerator which is all on camera be

This move has been nothing but a headache, pure stress and just traumatizing for me to the point I should have just sold everything and bought it when I movedI am a single mom of an infant and this company did there best to sweet talk me into going with there company
Never informing me that other companies would be picking up/dropping offThey advised they would do it and it would be smooth and a stress free move Lies
My items were picked up on 5/2/I was told they would be there between 9-they never showed up till almost very unprofessional movers showed up to my house and while loading my things where not careful by any meansScratched my floors, thought it was an inconvenience to them when I asked them to take there trash with them and rushed me thru signing documented and quickly explaining the documents (after which I found out what was explained what's not what I was signing at all.)
After my items were loaded I was at that time told it could worst case take 1-days to get my itemsAFTER MY ITEMS WERE LOADED AND PAID I WAS TOLD THIS!
Well...fast forward to today 5/19/ I still have no belongingsI call every day for an ETA and every day I have been told there is no Eta At this timeI also asked for a weight ticket and found out they didn't weigh my truckThey said it takes to long andSometimes is out of the way for moversNot my problemThey rudely stated 'we can weight your truck but you will pay anything it weighs over' I responded with no I will not since I was told I would never pay what was over my contract that that price was over weight and I would be refunded what it was over but I would never pay more
I've been speaking to *** and *** and a very rude girl who I can never get her nameIm so beyond mad and want my belongingsPreferably undamaged but with the way things have gone im not hopefulSave yourself and find a new moving company

We opted for a binding priceThe contract was very clear and we did just as we were required to doPaid the deposit and set the datesThe movers never called on the day they were scheduled for pick upI had to call Excalibur dispatchThen after 6pm the driver calls and tells me they will be there tomorrowSo a day lateThey said 9amNever called usShowed after 10amThen advised us that the move was larger than the estimate and that Excalibur lies on the phone we needed to pay moreThis is where it just gets worseWe can't get anyone on the phones initiallyWhen we finally do *** an Operations Manager does all this haggling to get us to a "fair price" with the driver as if we don't have a contract and tells me I only signed an estimateBut we are getting a good deal and great movers*** agrees that there were some issues and we would be reimbursed due to thisWe sign to pay what we have agreed uponThe movers began loading usWe paid over 4k for a platinum

The customer service cannot give me a reason for my delay of delivery, and they also hang up my phone call twice!
The company pushes back my delivery date, I want to call them to ask about the specific reason that they push back the delivery, but they just hang up my phone call twiceI called twice, and they hanged up twiceHow bad attitude they areI know it must be someone pick up the phone and hanged up right after that without saying a wordI spend a lot of time waiting on the call line, and they just hang up my call???? This situation also happened once last week, I thought it might be a coincidence, but if it happens twice for my two consecutive calls, it must be on purposeTheir refusal to answering the phone and delay of my delivery date makes me suspect that if there is something wrong with my items stored in their storage

Moving company lied, overcharged, damaged and lost belongs, and is now not responding to a damage claim
This moving company/broker is the most unprofessional I have ever encounteredThey arrived a day late with a full truck so there was not enough room for me belongingsThe had to actually take by stuff, drop it off and return to get the restThe movers fought with each other, using bad language, calling in to their boss on each otherThey did a terrible job wrapping my furniture and loading it in the truck, they were trying to rush so they took no care in my belongingsThe supervisor a math mistake and when I told him it was wrong and that the estimate could not be that far off he was sooooooooo very rude and stated that is was and I just needed to pay itSo I paid what I was originally told to pay and because of that my stuff went into storage and did not moveOver the next week I tried to get someone to see the mathematical issue but they insisted that I pay the overageM

We were charged almost double our original estimate and received careless, unprofessional moving services
I was originally given a weigh estimate of 5,pounds, and a flat rate price of $3,to include full pack servicesI paid a $deposit and was told the final balance would be split between pickup and deliveryOn January 9th, I received another call from dispatch, and was informed that my original estimate was incorrect, the final cost had been changed to $3,and that I would need to pay another $depositI was also informed during this phone call that my move date had been changed from Saturday the 13th to Sunday the 14th of JanuaryOur mover did not end up arriving until Monday the 15thWhen he arrived, the driver offered me an under the table deal if I were to terminate my contract with Excalibur and hire him independentlyI informed him that I was not comfortable with this and would like to stick to the original estimate I was offeredThe men responsible for

Issues with contact and customer service
Within an hour of filing a moving quote with this company, I received seven calls, three texts, and emailsI am not sure whether they sent my information to other moving companies, or if it was all themI know that all of the emails were from this company aloneI talked to to people on the phone to have them take me off the call listI unsubscribed from the emails, and I called and emailed them directly as wellThe biggest issue was with an employee named *** *** that was incredibly rudeHe answered the phone by just saying, "moving", and hung up on me the first time after telling me, "that's what happens when you put your contact information online"I called back and requested to be taken off contact list permanently, and this did not happenI needed the issue solved because I started receiving emails from other moving companies that I should start receiving calls from them within a few minutes for moving quotesThe last time I

Hired them to move me from Florida to ColoradoDon't know where my stuff is and it's been over a month
Hired this company to move me from Florida to ColoradoSaid they would be able to have it there the week of the 10th, it is now the 18th and they don't know where my stuff is and told me it may be another 7-business daysThey also broke some of my belongings while packing and won't pay me for the damageThere are plenty complaints about this company I am just finding out and they should be shut down and not allowed to take peoples moneyThis is a scam company

Hired this moving company to move my mother (years old)from Bolingbrook, Ilto Katy, TX$1,for the total move(My bad, I should have known it was too good to be true.) They took a little bit over $from me as a depositThey came and picked up all of her things on 6/27/Here we are on 7/22/and they STILL have not delivered her items to TX
I called multiple timesHad a devil of a time getting a hold of themVoice mail after voice mailI emailedno returnFINALLYthey got back to meI asked where my mothers things wereGET THISThey said"THEY COULDN'T TELL ME BECAUSE THEY CONTRACTED A 3RD PARTY MOVING COMPANY TO DO THE MOVE AND THAT 3RD PARTY MOVING COMPANY WON'T TELL THEM THE STATUS OF THE MOVE!" WTH'??'? - I emailed every darn person in that companyStillsame story(They never told me they were using a contractor)
They gave me the # to the contractorI calledLeft no answerCalled again***A lady from the 3rd party mo

Moving company has picked up our household belongings and have yet to deliver themThey aren't returning our calls at this point
Our Contract number for this moving experience is: CXXXXXXX
Our move started 7/27/and as of this point on 8/10/we still do not have our belongings and we can't get any details for when they may be loaded on a truck to move it across the countyNeither of these companies are taking our calls and aren't responding to emails to help us understand what to expect next
We contracted with Excalibur to facilitate our cross country move from Salinas CA to Venice FLInitial deposit of $was paid to Excalibur to secure the shipping rate with a total payment for the entire move quoted at $The deposit was paid in March and our actual move was June 26, The quoted estimate was for cf
Unknowingly to us our move was subcontracted to Move On Movers out of Las VegasThey came to load our household move and informed us the move was large

Completely unprofessional and failed to complete terms of contract
Customer service rep was hitting a vape pen while on the phone with me They failed to complete the terms of the contractThey lied about the terms Of the contract regarding payment due on deliveryThey failed to pick up my load within the timeframe they were contracted toThey have failed to deliver my load with in the contracted time frame - even counting from the pick up date and not the original dateThey told me delivery fee was based on weight and that there was a weigh less pay less term on contract yet I am due to pay more according to the company the brokered out (which is another issue as I was told that it would be them and their truck picking up my load) because of the cubic feetNo one EVER said anything about having to pay based on cubic feetThey spoke to the trucking company AS ME and so when I called the trucking company that is doing the delivery he said to me "I just talked to you" no, h

Past business days have not received my belongings, no contact back from company in any formBreach of contract
On 5/22/I entered into a contract with a Moving Broker, I was not aware what that ment This was my fist time hiring a moving company The broker is Excalibur Moving GroupI was in contact with *** *** *** ***@excaliburmovinggroup.com I have a contract that states I have already paid them $1,As what I now know is thier broker fee, they called it a deposit They outsourced my move to Hustion First Movers They required an addtional deposit once all my items were on the truck They were a day late and came after dark They left my home at 12:30amThe addtional deposit was $They required me to pay half of the original cost up front on top of that that totaled $This brings my current out of pocket expense to $3,between the broker and the moving company that picked up my stuff Houston First Movers and I have a contract

I hired Excalibur Moving Group 09/10/to move my belongings from a storage facility in Milton, FL to my apartment in Alpharetta, GAI currently live in GAI went down to FL with my two kids alone to gather my belongings from the storage unitAt first they were all very niceThey told me I would be contacted the Saturday 10/06/(the day before my move Sunday, 10/07/2018,) I was never contactedSunday 10/07/2018, I receive a call at 12:PM saying they will be there between 7:& 8:PM so I said that does not really work for me being I have two small kids, but I will there(I asked where they were at 12:PM and they said Breman, GA which is only 1/hours away from my storage unit)At 3:PM I get a text saying they won't be there until 9:30-PMI texted at 8:PM to confirm that they will still be here at that timeI get a call saying they can't be there until at least 11:PMAt this time I said I will not meet two guys I have never met alone with my two

This moving company charged me a non-refundable deposit amount of $per their quote, then they refused to provide service as agreed upon
Sales rep gave quote of moving over the phone and charged me a deposit over the phone of $When drivers arrived at my place they claimed my quote wasn't accurate and they tried to charge me almost double the amount agreed uponI asked them to stick to our agreement and they refused to give my money back

DO NOT use this companyI hired this company back in February I have yet to receive my furnitureI have gotten the run around over and over againThis company is a brokerThey contracted another company (also scam artists) to pick up my furnitureDO NOT hire Pacific Van linesThey are all in the scam togetherMy furniture was put in a warehouse owned by Pacific Van Lines in Dallas TexasSo today I found out that they went through my boxes, found a few checks in a box and forged my nameThey drained my bank account!! I have filed a police report, and I will do everything in my power to bring these companies downI will also be filing a civil lawsuitExcalibur Moving Group needs to be shut down as well as Pacific Van LinesThis has been a nightmare for me but justice will done!!

We were told 2,pound max instead of cubic sqft Sent email to cancel service within time will not issue refundWas ignorant about everything
We hired this company to move from michigan to Florida I sent the cancellation email within the hour mark like stated per contract Still showed up when they showed up they only gave us cubic sqft They never mentioned anything about the size only the weight we were to go by, which was 2,pounds They are refusing to give our deposit of $back because apparently it was out of the cancellation window However, I sent the email to cancel services within hours They were extremely rude and told me they were going to win in court and that I'd end up paying them the $still plus court fees because I'd lose in court I've emailed them three times even forwarded the email with the cancellation email attached It's been three days and I have not heard anything

Excalibur was contacted to pick up my belongings on the 20th or 21st of SeptemberThey did not show up
Excalibur was supposed to move my belongings on the 20th or 21st of SeptemberWhen they didn't show up, I called themThey said they confirmed with me for SaturdayI told them no one had called meWhen Saturday came around, I didn't hear from themI called themThe staff said the truck would be there by 1pmWhen that didn't happen, I called againI was told they were delayed in traffic and would be there tomorrow morning at At 9am Sunday, no moversI called againThe staff was rudeSo were the dispatchersI kept calling even though I couldn't get answersI disputed the charge on my credit card for fraud

This company heartlessly ripped off my parents when they were trying to move from Missouri to UtahTheir final price was $12,MORE than their initial estimate, which made my parents unable to use their servicesThey had already payed the over-priced deposit of $3,000, and the company would not give them a refundThis company is a scamDO NOT USE THEM

Excalibur Moving Group provided subpar service breaking most items and losing othersThey attempted to extort me for additional funds multiple times
Copied from my complaint to Excalibur April 16,
Per our conversation, there were several serious issues with my move
A: TOTAL FAILURE TO PROVIDE SERVICE
Many of my belongings were destroyed
- The dollhouse that my grandfather made for me by hand was destroyedThis is an irreplaceable heirloom When I commented that this was not OK, I was told that I would have had to pay $60+ dollars for a box for this item if I didn't want it destroyed
- All units with wheels were broken and need to be replacedWhen I commented on this to the movers I was told that "people don't understand that these things are in a truck going over mountains They get shaken up a lot." This is not my first cross-country move, none of my items were broken on my previous move (with Mayflower, who did an excellent job)It is NOT common practice

Charged without service
When booking through this broker I discussed with them the needs of my moveI informed them of the absolute deadline that I would need to be out of my old apartmentHe then told me that they would set a piwindow for my belongings that would include the final move out dateI agreedTwo days before the move I received an update call stating that everything was on time at ready to goOn the day of my move the movers called and stated they were backed up on another moveI informed them that my lease was up and this move had been arranged over a month earlierThey stated there was nothing they could doThey never showed up but still charged me over dollars in feesI continuously tried to call a supervisor or some representative of the companyNo one would answerThey took my money then ignored my callsI submitted a dispute with my bankHowever, Excalibur furnished a copy of a cancellation policyI never canceledExcalibur did not show up!