Lies. Lies. Lies. Total price myA. They add extra fees after you book. I can’t confirm my room. They took me this time. After doing my homework on these people I’m finding it could be a lot worse. I’ll never use another booking site again.
Unethical business tactics. "Sudden" price increases mid-booking, and even after submitting credit card information. Time and again, final price for a complete itinerary never matches initial quote. NEVER. A pricing scam - classical bait and switch. Never again
Expedia, *** and *** appear to be working together in a timeshare like bait-and-switch scheme.
Find attractive car rental through Expedia, which passes the booking to Cartrawler, which in turn hands over to ***.
1. When I went to the *** counter at Charles de Gaulle airport to collect my rental car armed with the booking confirmation, Anthony the *** agent informed me the car I booked was not available. I fully understood that due to extenuating circumstances, despite the request in advance, such things could happen. This was not a big issue.
2. I did not request it, but Anthony the *** agent then offered me “a special upgrade”, “50% discount”. Those were his exact words. “EUR 40++ per day for the Mercedes Class C. EUR 160++ for the 4 days” I originally booked the car for. It sounded like a great deal. Later, I found out I was charged EUR 175++ for the “Upsell from Group L to F”. So, was he lying about the car availability and instead using it as a standard tactic to upsell a costlier product to me?
3. CDW was included in my original booking. Instead, I was charged more for CDW.
4. Roadside Assistance Plus. I requested and received an explanation of what this was and EXPLICITLY DECLINED it. Yet I was charged.
5. Surcharge Amount. What was this item pertaining to?
6. Revised rental agreement due to the “upgrade”. I EXPLICITLY requested a printed copy to review before I agreed. Anthony the *** agent informed me that paperless was standard practice. He assured me everything was as he explained. I merely needed to acknowledge the change and *** would send me the revision by email as a formality. As there was a line growing behind me at the counter, and he was very polite and earnest with his explanations, I accepted his explanation and went on my way.
7. When I noticed the anomalies in the revised agreement emailed to me (see attached), I tried to call for clarification. I was put on hold for long periods of time and the agents spoke only French and broken English. I got nowhere.
8. The day before I was originally supposed to return the car to Versailles, I went to the drop off point to seek clarification. The agents there again spoke only French and little English. They referred me back to CDG but would not help me contact CDG. In the end, I decided to extend and return the car to CDG the following week, so I could engage the staff in person, as there were English speaking personnel at CDG.
9. When I returned the car at CDG, Anthony the *** agent was not on duty. I was eventually referred to Odin the manager, who rudely turned me away and refused to discuss anything.
This entire sequence of events left a very bad taste in my mouth. It seemed like a bait-and-switch scheme; I certainly hope that Expedia/cartrawler directed me to *** with good faith in them as car rental partner, and not that Expedia served as the beautiful storefront to attract innocent and trusting customers through the door.
Expedia offers insurance to cancel flights when things go wrong but the insurance is full of crap. I have not received a refund for a flight that needed to be cancelled.
The company's focus shifted from quality of customer service to the bottom line, in my several years of experience with them. I feel like I've been taken advantage of twice in the same travel itinerary. I don't believe that was Expedia's goal at all. Instead, this is largely the product of the company's negligent approach to safeguarding the quality of their customers' experience. First, Expedia let me down on my car rental reservation because their reservation process has no mechanism in place to remind the consumer that one may be renting from a location far away from their airport of arrival. One can say it was my fault for not checking, and I own up to some of that. However, a service who also books my air travel should have a user interface intelligent enough to recognize that the same customer who booked air travel will need a rental car NEAR OR AT the airport where they land, not miles ($60 cab ride each way) away. In addition, Expedia didn't back me up when Icelandair decided to charge me for checked luggage on a return flight (for some reason, my only checked bag was covered on an outbound flight but not the return one). Good thing that there're plenty of alternatives for my future travel planning.
We used expedia to book a hotel last minute for a pop up wedding. It was a terrible hotel that had great reviews on the Expedia website. Everything in the hotel was unsafe.. exposed plugs, clogging shower etc. I had copied and pasted the same review to multiple places. After they reviewed my review the stars were changed from 1 star to 3 stars to make it look better in their site and you magically cant read my entire review.
I booked a hotel online via Expedia.com in New Orleans. Within 5 minutes of making the reservation, I tried to contact the hotel to be sure the two rooms we reserved were adjoining and no answer. After an hour of calling I called Expedia, the gentleman representative tried to call and again, no answer and said that he would make note of my requested accommodations. I still try to make contact with the hotel, no answer (now 3 hours into contacting the hotel). I called Expedia back to explain the situation and this representative tried to call, no answer. I then requested a refund and was advised of "no refund cancellation policy. " I explained that I understand that policy, however it is a concern and safety issue that after 5 hours, no one at the hotel was available. The supervisor stated that the hotel told him something had been wrong with phone and I shouldn't be concerned because my reservation is in the next 3 hours and offered $75.00 credit on my next booking, not able to guarantee if I would get a refund. How can I be safe at a place where the phone is not working? The representative said he would call us back in an hour when the manager of the property was available, after an hour and a half he called back and stated that the manager would be in the next 2 hours. It is very unfortunate for Expedia to host/ recommend hotels and not have any additional means of contact with their clients. After 6 hours there is still no resolution.
Booked a package with "Alaska Airlines Vacations" only to find out they actually are Expedia. Once there are issues with any of your scheduled trips, it is beyond impossible to deal with this company as they are a go between with Expedia and the hotel, airlines and rental car companies. There should be very clear disclosure about this relationship. The company took our credit card and sent a check to the other companies making it beyond impossible to make any change - cause we paid with a check!! No we actually paid with a credit card. Caution. When these relationships exist it should be disclosed at the very beginning. We had numerous problems in which they back had to go back and listened to recordings indicating they made the errors. They promised to call back and did not!! I have spend hours dealing with this company - Who is not Alaska Airlines at all!!! As Alaska Airlines let us know!! Then why do they use your name??? The package had numerous problems. When these relationships exist they should be transparent so that the consumer is aware of potential problems. Calling themselves "Alaska Airlines Vacations" is very misleading!!!!
My son rented a car through Expedia at Edinburgh airport, at rental company Green Motion. On returning the car, employee of the company ran his hands underneath the under surface of car, and claimed that there were damage to tire and under surface. . He was forced to pay $1700 Can for repair. My son stated that there were no accidents during his rental. I googled searched Green Motion complaints, and another renter was defrauded the same way.
DO NOT use EXPEDIA to rent cars, apparently they do not do any background checks.
Another complaint about Expedia. They might as well not have people answering the phones and emails, because they can’t solve anything. My first example. I booked a hotel in Copenhagen. I did not knowingly book a reservation that is non changeable or non cancellable, because I knew I was going to have an operation. However, soon after making the booking I see they have charged the full amount to my credit card. I email asap and their answer is ‘you made the mistake’ you just lost $389. There should have been some way to change, what was a mistake, especially considering it was 5 months in advance. There was no offer of how to fix this. I think everyone having a big problem with Expedia should join together for a class action lawsuit, since on reading many complaints, their answer continually is ‘no answer’.
I have booked hotel/flights through them for almost 20 years, recently I just noticed that they list the price lower that others, but when I book it, they increase the price and then apply the Expedia points, net-net, it's similar as other website, but those tricks leave a bad taste in my mouth.
I used them to rent a car for my trip today and when my wife went to pick up the car they told her that there was nothing in the system from expedia telling them we were coming to get the car so we had to rent a completely different car and now because of that I can not drive at all during our vacation. Thanks a lot expedia for ruining every thing. I will not use them in the future.
I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it’s May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.
Horrible travel experience--flights were not booked properly, leading to long delays and an unpleasant overseas vacation. I believe Expedia also sold our information to other disreputable travel companies. Since booking our vacation with Expedia, we regularly receive illegal calls from companies that spoofing their phone numbers while attempting to sell us cruises to South America. Expedia also uses dark UI patterns to spam customers. It is impossible to get off their mailing list.
I do not recommend this company. You are better off booking your own vacation or using a reputable brick and mortar travel agency.
Don't book your vacation via the app. Though you might get double points and that sounds wonderful they don't offer trip protection, that's actually not my fault. After I booked I realized this and we had special circumstances going on that we wanted to get it this time around. They would not allow me to cancel the trip in order to rebook from the desktop website. When I emailed to complain they also gave me the same generic email about oh yeah our Mobile app doesn't feature that, but no where does it say that. They also didn't make it right or offer any solutions and when I tried to call to see what I could get refunded they would only give me a $200 flight voucher....for 2 $300+ flights and say that my hotel was non refundable. Also do research before doing a car rental they offer added insurance on a car but don't tell you that the business itself may mandate you to have their insurance. But no where on their website will it share that info so don't be surprised if you get to the counter and are asked.
we tried renting a car through them and the price had said no surprises. I went through the small prints and all. Showed up to go pick up the car, there was a deposit due - credit card only, and on top of that because we were locals they wanted us to pay $20/day for unlimited mileage. I had already paid for insurance. Called expedia to ask for a refund on the insurance coverage because I was not going to get the car due to them not stating such facts, they first tried telling us it was our fault for not reading the extra which I had done. I had to threaten them that I was going to tell my bank I was going to file for fraud. Took them two hours to tell me that the credit will take 48 hours to process then can take 3-14 days before I see it depending on my bank. 24 hours later, we receive an email saying that it can take up to 72 hours to process. They processed it yesterday 10 days later - now I still have to wait the 3-14 days before I see it.
Do not do business with Expedia. Expedia is advertising deals for Reserve Now pay later which they are not honoring and not rectifying when advised of the error. In my most recent hotel booking, there were 4 separate screens during my transaction which indicated the payment would be made directly at the hotel at the time of the trip. The final screen actually read "$0.00 due now. Payment information only needed to hold your reservation". But the hotel withdrew money from my account anyways. After 3 correspondences with Expedia, they advised me that they can't control what hotels do and can not over ride hotel policies. Expedia has taken no responsibility for the false advertising (which is STILL listed on their site for same hotel) and had made no effort to assist in recouping the charges or of even offering some type of compensation such as travel points or a travel voucher or even a promotional rate. They are now knowlingly and willingly alowing customers to be scammed and are complicit with unauthorized charges being deducted from bank accounts.
Do not do business with Expedia; they have horrible customer service and do not care about any problems they caused. We booked our plane flights thru them three months in advance of our trip. I wanted to check in the day before and check our seats; customer service said it was not necessary that we were all set but I insisted in getting our itinerary number. My husband and I were seated at total opposite ends of the plane but fortunately because I checked in early I was able to get new seats. Not so fortunate on the way back. Checked in early again but my husband had no seat assigned and the only remaining seats had additional fees of $58 to $64. The airline could not help us and Expedia said there was nothing they could do; we wound up spending another $64 for a seat so my husband would not be put on standby and take a chance on not getting home. What is the point in using them to book a plane flight if they don't book a seat for you? Even the airline customer service told us we should not use them. How Revdex.com can give them an A+ rating when they have had almost 4000 complaints is beyond me.
expedia has one of the worse customer service. I've been on the phone for over an hour waiting for an answer to a simple question that should take only minutes. I asked if I could cancel my flight and get credit for use in the future. They couldn't answer the question!!!
Bait and Switch. Expedia quoted me one price on a hotel, so I cancelled my other reservations elsewhere, and booked on Expedia. The hotel wrote me a couple days later saying the Expedia price was wrong, and the correct prices is 3x as much. I filed a customer service inquiry with Expedia, and they said 'sorry' and suggested I cancel the booking I have through them. That's it. No offer to recompense me in any way, or find a comparable hotel at a new price. It's a classic bait and switch. When I phoned Expedia, I was on the phone for over 30 minutes with their customer service, finally got someone to offer me a $25 coupon for my trouble, and then was later told that was not possible. I had to call and spend another HOUR on the phone with Expedia, and they still were not able to offer any help. Terrible customer service, but moreover, a real bait and switch with the pricing.
Lies. Lies. Lies. Total price myA. They add extra fees after you book. I can’t confirm my room. They took me this time. After doing my homework on these people I’m finding it could be a lot worse. I’ll never use another booking site again.
Unethical business tactics. "Sudden" price increases mid-booking, and even after submitting credit card information. Time and again, final price for a complete itinerary never matches initial quote. NEVER. A pricing scam - classical bait and switch. Never again
Expedia, *** and *** appear to be working together in a timeshare like bait-and-switch scheme.
Find attractive car rental through Expedia, which passes the booking to Cartrawler, which in turn hands over to ***.
1. When I went to the *** counter at Charles de Gaulle airport to collect my rental car armed with the booking confirmation, Anthony the *** agent informed me the car I booked was not available. I fully understood that due to extenuating circumstances, despite the request in advance, such things could happen. This was not a big issue.
2. I did not request it, but Anthony the *** agent then offered me “a special upgrade”, “50% discount”. Those were his exact words. “EUR 40++ per day for the Mercedes Class C. EUR 160++ for the 4 days” I originally booked the car for. It sounded like a great deal. Later, I found out I was charged EUR 175++ for the “Upsell from Group L to F”. So, was he lying about the car availability and instead using it as a standard tactic to upsell a costlier product to me?
3. CDW was included in my original booking. Instead, I was charged more for CDW.
4. Roadside Assistance Plus. I requested and received an explanation of what this was and EXPLICITLY DECLINED it. Yet I was charged.
5. Surcharge Amount. What was this item pertaining to?
6. Revised rental agreement due to the “upgrade”. I EXPLICITLY requested a printed copy to review before I agreed. Anthony the *** agent informed me that paperless was standard practice. He assured me everything was as he explained. I merely needed to acknowledge the change and *** would send me the revision by email as a formality. As there was a line growing behind me at the counter, and he was very polite and earnest with his explanations, I accepted his explanation and went on my way.
7. When I noticed the anomalies in the revised agreement emailed to me (see attached), I tried to call for clarification. I was put on hold for long periods of time and the agents spoke only French and broken English. I got nowhere.
8. The day before I was originally supposed to return the car to Versailles, I went to the drop off point to seek clarification. The agents there again spoke only French and little English. They referred me back to CDG but would not help me contact CDG. In the end, I decided to extend and return the car to CDG the following week, so I could engage the staff in person, as there were English speaking personnel at CDG.
9. When I returned the car at CDG, Anthony the *** agent was not on duty. I was eventually referred to Odin the manager, who rudely turned me away and refused to discuss anything.
This entire sequence of events left a very bad taste in my mouth. It seemed like a bait-and-switch scheme; I certainly hope that Expedia/cartrawler directed me to *** with good faith in them as car rental partner, and not that Expedia served as the beautiful storefront to attract innocent and trusting customers through the door.
Expedia offers insurance to cancel flights when things go wrong but the insurance is full of crap. I have not received a refund for a flight that needed to be cancelled.
The company's focus shifted from quality of customer service to the bottom line, in my several years of experience with them. I feel like I've been taken advantage of twice in the same travel itinerary. I don't believe that was Expedia's goal at all. Instead, this is largely the product of the company's negligent approach to safeguarding the quality of their customers' experience. First, Expedia let me down on my car rental reservation because their reservation process has no mechanism in place to remind the consumer that one may be renting from a location far away from their airport of arrival. One can say it was my fault for not checking, and I own up to some of that. However, a service who also books my air travel should have a user interface intelligent enough to recognize that the same customer who booked air travel will need a rental car NEAR OR AT the airport where they land, not miles ($60 cab ride each way) away. In addition, Expedia didn't back me up when Icelandair decided to charge me for checked luggage on a return flight (for some reason, my only checked bag was covered on an outbound flight but not the return one). Good thing that there're plenty of alternatives for my future travel planning.
We used expedia to book a hotel last minute for a pop up wedding. It was a terrible hotel that had great reviews on the Expedia website. Everything in the hotel was unsafe.. exposed plugs, clogging shower etc. I had copied and pasted the same review to multiple places. After they reviewed my review the stars were changed from 1 star to 3 stars to make it look better in their site and you magically cant read my entire review.
I booked a hotel online via Expedia.com in New Orleans. Within 5 minutes of making the reservation, I tried to contact the hotel to be sure the two rooms we reserved were adjoining and no answer. After an hour of calling I called Expedia, the gentleman representative tried to call and again, no answer and said that he would make note of my requested accommodations. I still try to make contact with the hotel, no answer (now 3 hours into contacting the hotel). I called Expedia back to explain the situation and this representative tried to call, no answer. I then requested a refund and was advised of "no refund cancellation policy. " I explained that I understand that policy, however it is a concern and safety issue that after 5 hours, no one at the hotel was available. The supervisor stated that the hotel told him something had been wrong with phone and I shouldn't be concerned because my reservation is in the next 3 hours and offered $75.00 credit on my next booking, not able to guarantee if I would get a refund. How can I be safe at a place where the phone is not working? The representative said he would call us back in an hour when the manager of the property was available, after an hour and a half he called back and stated that the manager would be in the next 2 hours. It is very unfortunate for Expedia to host/ recommend hotels and not have any additional means of contact with their clients. After 6 hours there is still no resolution.
Booked a package with "Alaska Airlines Vacations" only to find out they actually are Expedia. Once there are issues with any of your scheduled trips, it is beyond impossible to deal with this company as they are a go between with Expedia and the hotel, airlines and rental car companies. There should be very clear disclosure about this relationship. The company took our credit card and sent a check to the other companies making it beyond impossible to make any change - cause we paid with a check!! No we actually paid with a credit card. Caution. When these relationships exist it should be disclosed at the very beginning. We had numerous problems in which they back had to go back and listened to recordings indicating they made the errors. They promised to call back and did not!! I have spend hours dealing with this company - Who is not Alaska Airlines at all!!! As Alaska Airlines let us know!! Then why do they use your name??? The package had numerous problems. When these relationships exist they should be transparent so that the consumer is aware of potential problems. Calling themselves "Alaska Airlines Vacations" is very misleading!!!!
My son rented a car through Expedia at Edinburgh airport, at rental company Green Motion. On returning the car, employee of the company ran his hands underneath the under surface of car, and claimed that there were damage to tire and under surface. . He was forced to pay $1700 Can for repair. My son stated that there were no accidents during his rental. I googled searched Green Motion complaints, and another renter was defrauded the same way.
DO NOT use EXPEDIA to rent cars, apparently they do not do any background checks.
Another complaint about Expedia. They might as well not have people answering the phones and emails, because they can’t solve anything. My first example. I booked a hotel in Copenhagen. I did not knowingly book a reservation that is non changeable or non cancellable, because I knew I was going to have an operation. However, soon after making the booking I see they have charged the full amount to my credit card. I email asap and their answer is ‘you made the mistake’ you just lost $389. There should have been some way to change, what was a mistake, especially considering it was 5 months in advance. There was no offer of how to fix this. I think everyone having a big problem with Expedia should join together for a class action lawsuit, since on reading many complaints, their answer continually is ‘no answer’.
I have booked hotel/flights through them for almost 20 years, recently I just noticed that they list the price lower that others, but when I book it, they increase the price and then apply the Expedia points, net-net, it's similar as other website, but those tricks leave a bad taste in my mouth.
I used them to rent a car for my trip today and when my wife went to pick up the car they told her that there was nothing in the system from expedia telling them we were coming to get the car so we had to rent a completely different car and now because of that I can not drive at all during our vacation. Thanks a lot expedia for ruining every thing. I will not use them in the future.
I was traveling to India from Oregon, I had my flight booked from PDX to Del. But I had another website book my flight from Delhi to Bagdogra. I was told that I will be charged for my luggage. So I cancelled and called to Expedia to book the same. The guy that I talked to was from Asia and he was too slow. So I logged into my computer and booked my flight, I told him to check if it was confirmed, he told me that I was stupid and senseless and he kept on going. I asked his name to complain and he gave me fake name. Hence I called again to complain to his supervisor, she told me that she is going to listen to the recording but I never heard from her. Reached back to USA and contacted and they said again they will listen to the recording. Now it’s May and that happened in March 5th. So I am not going to use it anymore and ask people to boycott it.
Horrible travel experience--flights were not booked properly, leading to long delays and an unpleasant overseas vacation. I believe Expedia also sold our information to other disreputable travel companies. Since booking our vacation with Expedia, we regularly receive illegal calls from companies that spoofing their phone numbers while attempting to sell us cruises to South America. Expedia also uses dark UI patterns to spam customers. It is impossible to get off their mailing list.
I do not recommend this company. You are better off booking your own vacation or using a reputable brick and mortar travel agency.
Don't book your vacation via the app. Though you might get double points and that sounds wonderful they don't offer trip protection, that's actually not my fault. After I booked I realized this and we had special circumstances going on that we wanted to get it this time around. They would not allow me to cancel the trip in order to rebook from the desktop website. When I emailed to complain they also gave me the same generic email about oh yeah our Mobile app doesn't feature that, but no where does it say that. They also didn't make it right or offer any solutions and when I tried to call to see what I could get refunded they would only give me a $200 flight voucher....for 2 $300+ flights and say that my hotel was non refundable. Also do research before doing a car rental they offer added insurance on a car but don't tell you that the business itself may mandate you to have their insurance. But no where on their website will it share that info so don't be surprised if you get to the counter and are asked.
we tried renting a car through them and the price had said no surprises. I went through the small prints and all. Showed up to go pick up the car, there was a deposit due - credit card only, and on top of that because we were locals they wanted us to pay $20/day for unlimited mileage. I had already paid for insurance. Called expedia to ask for a refund on the insurance coverage because I was not going to get the car due to them not stating such facts, they first tried telling us it was our fault for not reading the extra which I had done. I had to threaten them that I was going to tell my bank I was going to file for fraud. Took them two hours to tell me that the credit will take 48 hours to process then can take 3-14 days before I see it depending on my bank. 24 hours later, we receive an email saying that it can take up to 72 hours to process. They processed it yesterday 10 days later - now I still have to wait the 3-14 days before I see it.
Do not do business with Expedia. Expedia is advertising deals for Reserve Now pay later which they are not honoring and not rectifying when advised of the error. In my most recent hotel booking, there were 4 separate screens during my transaction which indicated the payment would be made directly at the hotel at the time of the trip. The final screen actually read "$0.00 due now. Payment information only needed to hold your reservation". But the hotel withdrew money from my account anyways. After 3 correspondences with Expedia, they advised me that they can't control what hotels do and can not over ride hotel policies. Expedia has taken no responsibility for the false advertising (which is STILL listed on their site for same hotel) and had made no effort to assist in recouping the charges or of even offering some type of compensation such as travel points or a travel voucher or even a promotional rate. They are now knowlingly and willingly alowing customers to be scammed and are complicit with unauthorized charges being deducted from bank accounts.
Do not do business with Expedia; they have horrible customer service and do not care about any problems they caused. We booked our plane flights thru them three months in advance of our trip. I wanted to check in the day before and check our seats; customer service said it was not necessary that we were all set but I insisted in getting our itinerary number. My husband and I were seated at total opposite ends of the plane but fortunately because I checked in early I was able to get new seats. Not so fortunate on the way back. Checked in early again but my husband had no seat assigned and the only remaining seats had additional fees of $58 to $64. The airline could not help us and Expedia said there was nothing they could do; we wound up spending another $64 for a seat so my husband would not be put on standby and take a chance on not getting home. What is the point in using them to book a plane flight if they don't book a seat for you? Even the airline customer service told us we should not use them. How Revdex.com can give them an A+ rating when they have had almost 4000 complaints is beyond me.
expedia has one of the worse customer service. I've been on the phone for over an hour waiting for an answer to a simple question that should take only minutes. I asked if I could cancel my flight and get credit for use in the future. They couldn't answer the question!!!
Bait and Switch. Expedia quoted me one price on a hotel, so I cancelled my other reservations elsewhere, and booked on Expedia. The hotel wrote me a couple days later saying the Expedia price was wrong, and the correct prices is 3x as much. I filed a customer service inquiry with Expedia, and they said 'sorry' and suggested I cancel the booking I have through them. That's it. No offer to recompense me in any way, or find a comparable hotel at a new price. It's a classic bait and switch. When I phoned Expedia, I was on the phone for over 30 minutes with their customer service, finally got someone to offer me a $25 coupon for my trouble, and then was later told that was not possible. I had to call and spend another HOUR on the phone with Expedia, and they still were not able to offer any help. Terrible customer service, but moreover, a real bait and switch with the pricing.