Horrible experience! I am currently dealing with Expedia to get my money back for a trip and a stay at the resort which has not been built yet. The biggest scam ever! Expedia advertised a Lopesan Bavaro Resort in Punta Cana available for 2018, after booking it over the phone with their agent, I kept checking the website and found out from that Resort's website that the Grand Opening is planned for 2019. I called Expedia who "assured me" by multiple supervisors that the resort is open. Finally one person called the resort and said "yes, you were right, it has not been built yet". I asked for a refund (multiple Expedia people were telling me that I cannot cancel the whole package which included an airplane tickets for a family of four not realizing that they were the ones committing a fraud) on which I have to constantly check on because so far only partial refund was processed, despite their emails confirming that the whole amount will be refunded. They have a horrible customer services, and are totally disrespecting customers!!!
Expedia has the absolute worst customer service in this world.
A few weeks ago, we (myself and 3 friends) had a flight to Dublin through AerLingus for a study abroad trip for a European Economic Issues course required for graduation this May. The following is in regards to Expedia and AerLingus, moving our flight ahead 3.5 hours and never sending out notifications to myself or the 3 other girls I was traveling with. There were 25 other people in the same situation as us at the check in desk. Despite purchasing travel insurance through Expedia and 7 hours on the phone, both companies claim they aren’t at fault.
We had a layover in Boston that landed around 11am with our flight to Dublin leaving at 7:25pm (we had checked the airport monitors, AerLingus’s app, Expedia app, and Google to make sure it was on time). We arrived to the check in gate around 4pm but when we arrived we were told our flight left at 3:50pm. The employees at AerLingus told us we should have been contacted but since we booked through Expedia and not them, it was NOT their responsibility. They then proceeded to claim there was not another flight available to Europe until Saturday the 24th. We found 3 Europe flights for Thursday the 22nd within 10 minutes of speaking to them and asked about the flights we found but they kept saying there was nothing they could do and to contact Expedia because it wasn’t their problem. We proceeded to ask AerLingus if they had any earlier flights to Europe in general because we could just take a train if need be and they said there were none until the 24th.
At this point, we had over $400 in accommodation booked and it was too late to cancel those bookings. We also had no where to stay in Boston and after looking at hotels, the cheapest one we could find was $215 a night. We could not afford to pay $215 a night until Saturday the 24th (were just students).
At this point we called Expedia (who we booked the flight through) and were on the phone with a total of 5 representatives for 7 hours (5pm to midnight) trying to understand if they could help us get a new flight or get AerLingus to help because they also said “theres nothing we can do.” Note we bought $80 “Total Protection Plan” through Expedia but after talking with the Expedia reps, we found out this only kicks in if it’s a MEDICAL EMERGENCY. Not a changed flight although it was their fault we missed our first flight. Absurd, right?
We went back up to AerLingus and once again, the employees were EXTREMELY rude and actually tossed my friend’s passport at her after they kept saying there’s nothing we can do. Note that not ONE employee apologized for the inconvenience and hassle of this entire situation. There were about 25 other people that showed up to check in and nobody was at the desk because all of the AerLingus employees actually left. So they saw us 4 sitting on the floor by the desk on the phone and calling trying to get any help and the same thing happened to these 25 people.
After talking to 4 representatives at Expedia, I got my father included in on the call and within 10 minutes they connected us to an actual manager. (Clearly, they were not taking us seriously because we were students). We finally spoke to a manager at Expedia, Daisha C from Las Vegas. She sounded like she wanted to help and was calling AerLingus. She said a representative from AerLingus admitted it was their fault for not contacting us but the best they could do was refund our $875 tickets, but would then be cancelling our flight back home since they were giving us the refund. We considered this option and looked at several other flights through different airlines but the tickets were upwards of $3,000 each for one way because of the timing. So, if we would get the refund we would have a one way $3,000 ticket but also have to find a ticket to get back to Cleveland.
At this point it was close to midnight and Daisha proceeded to say there’s nothing more she can do and hung up on us while we were still talking. We were all frustrated and exhausted and finally found a hotel that we had to buy ($215/night) because the airport didn’t allow people to stay that didn’t have a boarding pass yet.
We had to get loans from our parents to afford buying ANOTHER $800 flight that we could not afford to get to Amsterdam in order to meet the rest of our class.
We’ve tried to continue reaching out for help but both Expedia and AerLingus claim there’s nothing they can do and refuse to pay any accommodation or anything.
The purpose of this post is share our frustration with the use of Expedia because the property said “refundable” when it really was not refundable. We have charges of around $350.00, for a property that we are not going to be staying at, even though the option we selected said it was refundable.
During mid-March, I used Expedia to dream and explore possibilities for a potential family vacation in August of 2018. Generally, our rule-of-thumb, especially when the time we are looking is several months out from when we are looking to when we are looking to possibly stay, is to look for possibilities that are refundable.
Weekend of March 18, 2018: Beachside Resort, Wildwoods, New Jersey, was running a special for August 2018. We were unsure of the dates we were considering, or if we were even going to be taking this trip, so we booked two separate bookings that were marked as "refundable." One booking was for Saturday, August 11. The other booking was for Sunday, August 12, and Monday, August 13. Once we clicked on “book” the screen showed two choices, which were “pay now” or “pay at hotel.”
Expedia showed two options: Nonrefundable for cheaper and “refundable.” We found this to be misleading, because less than a week later we cancelled this reservation we made through Expedia. On the last screen during the cancellation, it showed what we were going to be charged. It wasn’t until the cancellation, that we noticed this conflicting information, that we were being charged. Our family has never had this experience with charges associated with a refundable stay before.
I tried contacting Beachside Resort on March 25, 2018, with no success. Expedia tried reaching the hotel on that same date with no success. Also, I left a message for the hotel and did not receive a phone call back regarding this matter
I spent an hour on the phone with Hunter, Expedia customer service, on Sunday, March 25 and 3.5 hours on the phone with Expedia manager-Kevin, on Thursday, March 29, and was told that the charges were supposed to be “pending” because it was a pay-at-the-hotel booking. Even the representative was confused with the fact that I had charges. I had to send him a screen shot of my credit card statement for him to believe that I was being charged for half of the hotel stay. He told me that I would have those charges refunded.
I received emails from Expedia saying that there is no refund for us and Expedia shared the fine print. We found this information on the Expedia website as deceiving, because we chose the refundable option and now we are responsible for 50% of the stay at this resort. Not only is the website deceiving, but the customer service is, as well. We are told we are going to get a refund and then we are told that we are not going to get that refund.
I have been trying to reach to Beachside Resort, Wildwood, New Jersey, to work something out. I don't anticipate that I will ever be able to reach this resort, as I have tried several times with no luck.
In the meantime, I went to the Revdex.com and search for reviews about Expedia. I thought I was the only one that was deceived. It looks like others were, too. It looks as though I will get nowhere. I went to the website to find the evidence, of having the screen say refundable, that I saw when I booked it in mid-March, but I see that Expedia has taken the refundable and the nonrefundable options off of the page since my phone calls.
I have a dispute through my credit card company, but I should have contacted my credit card company first, instead of contacting Expedia. Had I contacted my credit card company first, I may have been able to find word refundable on the page, like I did when I booked this reservation.
I might take advantage of Expedia to look, but will, and have, booked hotels directly instead of using Expedia, because of this raw experience.
Purchased a 3 night stay through Expedia with a hotel and had the insurance on with it. My flight was cancelled due to weather , so I called Expedia right away to cancel my hotel reservation and get a refund. They tried calling the hotel but had no luck. Do I had to call later on the following week, which I did. They wouldn’t give me a refund even though I had insurance. So here I am now writing a reviews on how bad they do business, they are scam artist at its finest. What is the point of having insurance if it doesn’t protect the consumer.
Custom service is trash. Expedia is a cheater's company! They only want to get money from your pocket but do know nothing. I asked them to correct a mistake on my mother's name. After call transferred to more than 7 people, nobody in Expedia knew how to change the information. Finally, I spent twice price to buy a new ticket and ask to cancel the old one. The most ridiculous thing is that I received an email from expedia to inform me that they have corrected the ticket after my mom has came to Dallas this Sunday !!!!! But the truth is that a mistake ticket still in my account this Sunday! Until now, I did not receive any refund. They continue to charge more than $80 from my account!
Expedia is a trash company. If possible, I want to sue them!
Careful with Expedia and Dollar Rent a car.
They do not honor whatever they say in their website.
Expedia tells that Dollar rent a Car will take debit cards as stated in the next paragraph:
OPTIONS: TO QUALIFY TO RENT THE DOLLAR VEHICLE, THE RENTER MUST PRESENT AT THE TIME OF RENTAL A VALID DRIVERS LICENSE AND VALID MAJOR CREDIT CARD OR DEBIT CARD IN THE RENTERS OWN NAME WITH AVAILABLE CREDIT. AT THE TIME OF RENTAL, AN AUTHORIZED HOLD WILL BE SECURED ON YOUR CREDIT/DEBIT CARD PROVIDED TO COVER THE ESTIMATED RENTAL CHARGES AND ANY ADDITIONAL CHARGES THAT MAY BE INCURRED. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE...
Dollar rent a car did not honor it . They did not take my debit card (with funds in the several thousands) telling me that Expedia can state whatever Expedia wants, but the rental company has their own rules.
I will publish this everywhere and even go to Small Claims Court for the money I lost because this misinformation.
Expedia customer service is not of help. It seems like they contracted some out of the country people to handle their complaint calls.
I will post this everywhere too.
Thank you.
We booked a multi-leg trip through Expedia. We flew from North America to Ireland, and then a few days later to the UK, and then reversing the route on the way home. Unfortunately, our passports were stolen while in Ireland, so we had to miss our flight to the UK. Trying to get this resolved through Expedia resulted in them telling us that since we missed our flight, the rest of the flights were canceled and that our ONLY option was to buy $1,100 tickets each to return home. Our tickets were only $550 each originally.
After spending at least 4-5 hours on the phone with multiple different Expedia representatives (and racking up massive international calling bills), we called the airline directly and within minutes they were able to confirm we were still booked for our flights.
We then received our new passports and called Expedia to have them update the passport information to reflect our new, temporary passports. This update was all we asked for at this point. They then tried telling us again that we were not booked on the flights and that they would help us to book new, $1,100 flights to return home. We repeatedly told them that no, we had already confirmed that we were still on the flight, and all they did was keep repeating that we needed to book new flights. We ended up finding a flight on our own to get to the UK so that we could make it on our already-booked flights home.
In the end, had we not called the airline directly, Expedia would have charged us an extra $2,200 for flights we didn't need. When there are no issues, Expedia is fine. However, if something goes wrong, Expedia will make it 10x worse and more stressful. We will NEVER use Expedia again.
I truly wonder how many people Expedia has ripped off by doing this. Incredibly unethical practice.
The cancellation of the flight turned nasty.
In addition to the RT tickets, I purchased the Protection Plan (Insurance) as I knew I may need to change the travel date and so I will not be fined. When I tried to reschedule my flight for a couple weeks later, Expedia'S website forced me to buy a new set of tickets which I did. So, then I called 877-613-3382 (and later received a call from 602-603-8018) asking a person (she called herself Tina) to cancel the 1st reservation.
Tina said: No problem, but the money are NOT REFUNDABLE.
I said - But I purchased the Protection Plan!
She said: You need to closely read the fine print. It says - the money ARE NOT REFUNDABLE.
OK, I didn't read it, that's my fault. But Expedia indicates of their website: "Only 4 tickets left" which I think is specifically designed to force travelers to act quickly and skip reading that fine print (especially if you already purchased an Insurance).
If Xpedia would be completely honest, they would put on their website a colored, blinking sign: ATTENTION: THIS THICKET IS NOT REFUNDABLE!
So, now, I have purchased two sets of tickets for one flight. I can't stop thinking how naive and stupid I am...
BUT WAIT!
I talked to a real Frequent Flier. And here'S what he said.
Never buy from Xpedia and other travel "helpers". And the reason is easy - YOU PAY MORE!!!
What he does instead - he goes on Xpedia, finds the most appropriate flight and then goes directly to that flight website and makes reservations.
But the lesson learned. I will NEVER contact Pedia again.
ALL I WANTED IS JUST TO SHARE IT.
I booked a Chevrolet Camero SS Convertible through Expedia.com to pick up at Budget Rent A Car Airport Location in Salt Lake City, Utah. They informed me they do not have this car, have never had this car and had no intention of honoring “a similar car” agreement. They said Expedia has been advertising this car and a 15 passenger van that they also do not have for over a year and they said it is Expedia’s problem and not theirs. After this experience I will never book through Expedia or Budget again.
We booked a luxury 2 bedroom condo at a family-friendly Resort for spring break with our family through Expedia. 8 hours prior to leaving for the airport Expedia sent us a text saying our accommodations were no longer available. After contacting them and being placed on hold for over 2 hours, they were unable to find any accommodations anywhere close to the type we had reserved. They claimed there was a problem with the Mechanicals of the unit we were supposed to rent. We asked them to contact the property managers to see if there was another rental in a different location. After being placed on hold they returned and told us a water pipe had burst in that unit and there was no other units available. We asked for a refund out of our money and desperately searched for other accommodations on our own. After contacting the hotel property that we had booked through Expedia we learned there was, in fact, no problem with the Mechanicals nor was there a burst water pipe as Expedia had claimed. In fact, the hotel provided documentation that there was no unit available to rent and that they had notified Expedia of this within 12 hours of us booking the reservation. Not only did Expedia fail to notify us of this in a prompt manner such that other accommodations could be made in advance of our trip, they deliberately lied so that we would be unable to obtain a refund. After much time, exhausting and further phone calls with Expedia we ultimately did receive our money back but it was not easy. Our spring break "vacation" was a disaster thanks to Expedia. We will never use them again nor would I ever recommend anybody else he use them.
No mechanism to prevent almost daily emails from expedia (even if you try to opt out of every email from your account settings page). Then, when I attempt to delete my account I find there is no possible way to do that. Very disillusioning and I no longer be using their service.
Absolute horrible customer service is an understatement. After having to cancel a very expensive trip to Aruba and salvage plans after unforeseen circumstances that could not have been prevented, I spent hours on the phone yesterday with various Expedia agents who were not only lacking knowledge, but lacking compassion and the drive to do their job of servicing customers. Instead of assisting me in solving my issue, they blamed the airline time after time for the fees and other inconveniences I was told I had to endure. After hearing the Expedia agents tell me various pieces of information which differed from what I was reading on their website, and what I had been told by other Expedia agents, I contacted American Airlines directly and had my problem solved within minutes by the first airline agent that I had contact with. Not only was she helpful and informative, but very compassionate. This goes a long way. Even better, there were no fees or other stipulations from the airline, despite what Expedia had insinuated time and time again. Never again will I have dealings with Expedia- HIGHLY RECOMMEND THAT ANYONE BOOKING A TRIP DOES BUSINESS DIRECTLY WITH THE HOTEL AND AIRLINE VENDORS. Expedia does not value their customers.
I booked a trip from the US to Brazil with expedia and got a message suggesting a protection plan, since unexpected things happen and they would cover me. It was a simple opt-in box.
There was probably a link to terms and conditions, but not noticeable and not clear enough to the point I couldn't see it.
Well, I had to change my flight because of visa issues and that's when I found out about the conditions: only in case of death/health or legal problems. The "protection" plan itself is very limited, yet communicated with such a misleading message that it gets close to a scam practice.
Legally, they are right, because the T&Cs mention it, although it is not made clear to customers. expedia is legally correct, but under very sneaky, cheap, reckless practices.
Not reliable at all. Plus, there are better websites to get deals, including Kayak.com
Avoid Expedia at all your cost. Use ***.com or ***.com instead. Their customer support systems are so much better than Expedia. Expedia has no customer support system in place.
If you have to use Expedia for any reason, do this. Video tape your entire booking process or make screen shots for every single step of your reservation process in case you might receive an incorrect itinerary as I did.
If you have to cancel or get your money back, DO NOT waste your time trying to solve the issue with Expedia. Dispute through your credit card company directly. This is the easiest and quickest way to solve your issue with no headache or emotional distress.
Remember! There's no such a thing as a customer service center in Expedia. I twitter messaged, Facebook messaged, called and emailed. I did everything for nothing.
Below is the email I directly sent to the CEO of Expedia.
Guys, if this is not a fraudulent activity leading to sales, what is? Deceiving customers with wrong information and refuses to solve the issue...
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Hello Mark,
I've been a customer of Expedia for a long time and appreciate that Expedia is located in Bellevue, where I live.
I want to respect your time, so a quick summary is at the bottom if needed.
Please do not forward this email to the customer support center. After 5 agents, I have gotten nowhere with them. Please solve this issue at the corporate level.
I emailed a senior director of business improvement, XXX, hoping she could help me at the corporate level. She immediately forwarded this to the customer support and I was stuck again with them going nowhere.
You are the last person that I am contacting.
--------------------------
1st email:
My name is Hanna Jun. I'm local so if necessary, I am willing to visit Bellevue headquarters in order to resolve and help solve the problem.
I've attached a screenshot of a hotel I booked based on the information presented at expedia.com
A simple reservation with free cancellation and breakfast included.
What could go wrong?
Turns out after I paid, there is no breakfast included and the reservation cannot be canceled.
I've spoken, facebook messaged, twitter direct messaged the Expedia support, but there is a seriously lack of support. The same response has been that according to the hotel policy, I am unable to have my reservation canceled.
I paid for refundable booking with breakfast, yet Expedia booked me into a non-refundable reservation with no breakfast. The complete opposite of what I wanted.
And Expedia customer service is stating that it is our fault without doing a basic check into the matter.
All it takes is the agent to look at the actual Expedia website, yet no one has done this and refuses to check for themselves and instead, making me a total fraud and a liar.
Wouldn't you agree that this part of the process is broken?
If the website showed that the reservation is non-refundable with no breakfast, I would not have reserved the hotel. End of story.
However, even today, the wrong information is still displayed.
To help refine the process and help Expedia improve, I am willing to offer the history of conversations with the outsourced agents.
[Screenshot embedded to this email]
Itinerary #
My cell #
My email address
Hotel: Royal Olympic Hotel (Athens, Greece)
Check in: April 3
Check out: April 13
Room type I chose: Deluxe Room
Cost per night: $198 (when I booked)
Offers included: See the screenshot below https://www.expedia.com/Athens-Hotels-Royal-Olympic-Hotel.h6670.Hotel-Informatio...⇄ />
- Itinerary I received did not include the free breakfast option. I always get this option for all my hotels. You can go to my account and see.
- I asked to cancel and was refused.
-Expedia provided false information leading to sales and refused to cancel. This is the core issue.
- Outsourced agents are of no help
Solution:
- Please cancel this hotel reservation. Please do so at the corporate level as customer support has been unhelpful and unwilling. Running around in circles for days.
OR
Can you please try to book this room (deluxe $198-199) using your credit card and see your itinerary if breakfast is included? You can also cancel since it is free cancel until 4/1. If you cannot get your money back, please call 1800 or message via facebook and twitter asking them to cancel and you will exactly know where I am stuck now.
All I'm asking you is just to cancel this hotel.
I booked a new hotel. I captured screen shots for each step this time to protect myself from the same miserable situation. Luckily, I had no issue with the second hotel I booked. Currently, I have 2 hotels booked in Athens for the same nights.
Thank you for your genuine concern for your customers
---------------------------------------
After 2 hours, I got a call from the same call center (602 area code. You can only receive calls from this number). The person shared her name with me. She assured she would call me back with the result by Tuesday (March 6). I've been waiting all day long for her call. Guess what? You guessed it right! I should've never believed what these people say. They do not care. From the bottom to the top, they simply do not care. Period.
I sent 2 more emails after the first email. I'm so done with them.
I'm going to dispute this transaction through Chase.
I would give zero starts if I could. 1) I booked a trip thru Expedia and didn't know I needed to enroll in Expedia+ to receive the points that they claimed I would get. I subsequently enrolled and asked if they can apply the points. They said no. I was never asked if I wanted to enroll when booking the trip. The points probably don't matter anyway since I would need a lot to get anything for free, but it's the principle that counts. 2) I booked a flight thru Expedia, and while it said it was basic economy, I was never given the option to upgrade (I couldn't do so thru the airline either because I booked thru a third party). I later saw under the FAQs that I cannot change a basic economy flight reservation thru Expedia. Very disappointing and doesn't disclose any important information. I just hope and pray that I will not have issues when I actually travel on these trips in a few months.
I found round trip tickets from LAX to New Orleans for $91 per person at approximately 4:00pm on 03/02/2018. I tried to book online, but it didn’t go through. So I called. They tried to book it but told me maybe it was my bank. I called the bank there was no problem with the bank. I called Expedia back they said the flight was no longer available for that price. So they tried to sell me that same flight with a hotel for more. I declined refreshed the page for the next 4 hrs and the price remained the same $91 round trip. I called an additional 3 time talked to supervisors and they could not process my reservation for that price because now it wasn’t available, but yet they are still trying to sell me the same flight but in a package....and no one seems to have the phone number to the corporate office. It is now 6 hrs later and the price remains $91 with 4 tickets available. They have false advertising and poor customer service.
Tried to book a flight through Expedia from Virginia to Bahamas on their website and through customer service. The website stated that it could not process the selected flight and so I contacted customer service to process. After an hour and a half, they told me they could not process the ticket and could not tell me why. I NEVER received a confimraiton, a reservation, or a cancelation number of ANY TYPE. ....but EXPEDIA took out $8.67 booking fee 13 times and the $566 flight cost FIVE TIMES!!!!!!!!!!!!!!!!!!! They held my money pending for OVER A WEEK - they released all but $566 which has been reported to the fraud office of my bank.
The bank could not do anything and stated that Expedia was holding the money and needed to process a cancellation. Expedia said they didn't see the charges and therefore could not do anything! Customer service was horrible - they barely spoke English and kept referring to a HOTEL reservation made TWO years ago! Horrible experience after 4 weeks - no ticket and they still are holding money!
I have used Expedia for quite sometime to book hotels and flights. Today, I was on my way home when bad weather created such poor road conditions I needed to book a hotel. While we drove I booked and paid a hotel room through Expedia. Shortly there after I received a call telling me the card for the room was declined and would not be able to hold a room for me. After calling Expedia I was told that it was in fact their business credit card that was declined. I ended up having to pay the hotel for my room. So, Expedia charged my card and theirs was declined. I will never book anything through Expedia again! It is wrong that a multimillion dollar company would do this to their customers, especially in an emergency situation.
I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that there is nothing they can do since the hotel/airfare package doesn't qualify for the coupon. I asked them to apply the coupon to the car rental but they couldn't do that either because the coupon was for a package. Even though I asked them to convert the coupon back to the rewards points and convert the rewards points into the coupon for car rental they still refused to help. Overall terrible customers, clueless, robotic employees. Never again!
Horrible experience! I am currently dealing with Expedia to get my money back for a trip and a stay at the resort which has not been built yet. The biggest scam ever! Expedia advertised a Lopesan Bavaro Resort in Punta Cana available for 2018, after booking it over the phone with their agent, I kept checking the website and found out from that Resort's website that the Grand Opening is planned for 2019. I called Expedia who "assured me" by multiple supervisors that the resort is open. Finally one person called the resort and said "yes, you were right, it has not been built yet". I asked for a refund (multiple Expedia people were telling me that I cannot cancel the whole package which included an airplane tickets for a family of four not realizing that they were the ones committing a fraud) on which I have to constantly check on because so far only partial refund was processed, despite their emails confirming that the whole amount will be refunded. They have a horrible customer services, and are totally disrespecting customers!!!
Expedia has the absolute worst customer service in this world.
A few weeks ago, we (myself and 3 friends) had a flight to Dublin through AerLingus for a study abroad trip for a European Economic Issues course required for graduation this May. The following is in regards to Expedia and AerLingus, moving our flight ahead 3.5 hours and never sending out notifications to myself or the 3 other girls I was traveling with. There were 25 other people in the same situation as us at the check in desk. Despite purchasing travel insurance through Expedia and 7 hours on the phone, both companies claim they aren’t at fault.
We had a layover in Boston that landed around 11am with our flight to Dublin leaving at 7:25pm (we had checked the airport monitors, AerLingus’s app, Expedia app, and Google to make sure it was on time). We arrived to the check in gate around 4pm but when we arrived we were told our flight left at 3:50pm. The employees at AerLingus told us we should have been contacted but since we booked through Expedia and not them, it was NOT their responsibility. They then proceeded to claim there was not another flight available to Europe until Saturday the 24th. We found 3 Europe flights for Thursday the 22nd within 10 minutes of speaking to them and asked about the flights we found but they kept saying there was nothing they could do and to contact Expedia because it wasn’t their problem. We proceeded to ask AerLingus if they had any earlier flights to Europe in general because we could just take a train if need be and they said there were none until the 24th.
At this point, we had over $400 in accommodation booked and it was too late to cancel those bookings. We also had no where to stay in Boston and after looking at hotels, the cheapest one we could find was $215 a night. We could not afford to pay $215 a night until Saturday the 24th (were just students).
At this point we called Expedia (who we booked the flight through) and were on the phone with a total of 5 representatives for 7 hours (5pm to midnight) trying to understand if they could help us get a new flight or get AerLingus to help because they also said “theres nothing we can do.” Note we bought $80 “Total Protection Plan” through Expedia but after talking with the Expedia reps, we found out this only kicks in if it’s a MEDICAL EMERGENCY. Not a changed flight although it was their fault we missed our first flight. Absurd, right?
We went back up to AerLingus and once again, the employees were EXTREMELY rude and actually tossed my friend’s passport at her after they kept saying there’s nothing we can do. Note that not ONE employee apologized for the inconvenience and hassle of this entire situation. There were about 25 other people that showed up to check in and nobody was at the desk because all of the AerLingus employees actually left. So they saw us 4 sitting on the floor by the desk on the phone and calling trying to get any help and the same thing happened to these 25 people.
After talking to 4 representatives at Expedia, I got my father included in on the call and within 10 minutes they connected us to an actual manager. (Clearly, they were not taking us seriously because we were students). We finally spoke to a manager at Expedia, Daisha C from Las Vegas. She sounded like she wanted to help and was calling AerLingus. She said a representative from AerLingus admitted it was their fault for not contacting us but the best they could do was refund our $875 tickets, but would then be cancelling our flight back home since they were giving us the refund. We considered this option and looked at several other flights through different airlines but the tickets were upwards of $3,000 each for one way because of the timing. So, if we would get the refund we would have a one way $3,000 ticket but also have to find a ticket to get back to Cleveland.
At this point it was close to midnight and Daisha proceeded to say there’s nothing more she can do and hung up on us while we were still talking. We were all frustrated and exhausted and finally found a hotel that we had to buy ($215/night) because the airport didn’t allow people to stay that didn’t have a boarding pass yet.
We had to get loans from our parents to afford buying ANOTHER $800 flight that we could not afford to get to Amsterdam in order to meet the rest of our class.
We’ve tried to continue reaching out for help but both Expedia and AerLingus claim there’s nothing they can do and refuse to pay any accommodation or anything.
The purpose of this post is share our frustration with the use of Expedia because the property said “refundable” when it really was not refundable. We have charges of around $350.00, for a property that we are not going to be staying at, even though the option we selected said it was refundable.
During mid-March, I used Expedia to dream and explore possibilities for a potential family vacation in August of 2018. Generally, our rule-of-thumb, especially when the time we are looking is several months out from when we are looking to when we are looking to possibly stay, is to look for possibilities that are refundable.
Weekend of March 18, 2018: Beachside Resort, Wildwoods, New Jersey, was running a special for August 2018. We were unsure of the dates we were considering, or if we were even going to be taking this trip, so we booked two separate bookings that were marked as "refundable." One booking was for Saturday, August 11. The other booking was for Sunday, August 12, and Monday, August 13. Once we clicked on “book” the screen showed two choices, which were “pay now” or “pay at hotel.”
Expedia showed two options: Nonrefundable for cheaper and “refundable.” We found this to be misleading, because less than a week later we cancelled this reservation we made through Expedia. On the last screen during the cancellation, it showed what we were going to be charged. It wasn’t until the cancellation, that we noticed this conflicting information, that we were being charged. Our family has never had this experience with charges associated with a refundable stay before.
I tried contacting Beachside Resort on March 25, 2018, with no success. Expedia tried reaching the hotel on that same date with no success. Also, I left a message for the hotel and did not receive a phone call back regarding this matter
I spent an hour on the phone with Hunter, Expedia customer service, on Sunday, March 25 and 3.5 hours on the phone with Expedia manager-Kevin, on Thursday, March 29, and was told that the charges were supposed to be “pending” because it was a pay-at-the-hotel booking. Even the representative was confused with the fact that I had charges. I had to send him a screen shot of my credit card statement for him to believe that I was being charged for half of the hotel stay. He told me that I would have those charges refunded.
I received emails from Expedia saying that there is no refund for us and Expedia shared the fine print. We found this information on the Expedia website as deceiving, because we chose the refundable option and now we are responsible for 50% of the stay at this resort. Not only is the website deceiving, but the customer service is, as well. We are told we are going to get a refund and then we are told that we are not going to get that refund.
I have been trying to reach to Beachside Resort, Wildwood, New Jersey, to work something out. I don't anticipate that I will ever be able to reach this resort, as I have tried several times with no luck.
In the meantime, I went to the Revdex.com and search for reviews about Expedia. I thought I was the only one that was deceived. It looks like others were, too. It looks as though I will get nowhere. I went to the website to find the evidence, of having the screen say refundable, that I saw when I booked it in mid-March, but I see that Expedia has taken the refundable and the nonrefundable options off of the page since my phone calls.
I have a dispute through my credit card company, but I should have contacted my credit card company first, instead of contacting Expedia. Had I contacted my credit card company first, I may have been able to find word refundable on the page, like I did when I booked this reservation.
I might take advantage of Expedia to look, but will, and have, booked hotels directly instead of using Expedia, because of this raw experience.
Purchased a 3 night stay through Expedia with a hotel and had the insurance on with it. My flight was cancelled due to weather , so I called Expedia right away to cancel my hotel reservation and get a refund. They tried calling the hotel but had no luck. Do I had to call later on the following week, which I did. They wouldn’t give me a refund even though I had insurance. So here I am now writing a reviews on how bad they do business, they are scam artist at its finest. What is the point of having insurance if it doesn’t protect the consumer.
Custom service is trash. Expedia is a cheater's company! They only want to get money from your pocket but do know nothing. I asked them to correct a mistake on my mother's name. After call transferred to more than 7 people, nobody in Expedia knew how to change the information. Finally, I spent twice price to buy a new ticket and ask to cancel the old one. The most ridiculous thing is that I received an email from expedia to inform me that they have corrected the ticket after my mom has came to Dallas this Sunday !!!!! But the truth is that a mistake ticket still in my account this Sunday! Until now, I did not receive any refund. They continue to charge more than $80 from my account!
Expedia is a trash company. If possible, I want to sue them!
Careful with Expedia and Dollar Rent a car.
They do not honor whatever they say in their website.
Expedia tells that Dollar rent a Car will take debit cards as stated in the next paragraph:
OPTIONS: TO QUALIFY TO RENT THE DOLLAR VEHICLE, THE RENTER MUST PRESENT AT THE TIME OF RENTAL A VALID DRIVERS LICENSE AND VALID MAJOR CREDIT CARD OR DEBIT CARD IN THE RENTERS OWN NAME WITH AVAILABLE CREDIT. AT THE TIME OF RENTAL, AN AUTHORIZED HOLD WILL BE SECURED ON YOUR CREDIT/DEBIT CARD PROVIDED TO COVER THE ESTIMATED RENTAL CHARGES AND ANY ADDITIONAL CHARGES THAT MAY BE INCURRED. THESE FUNDS WILL NOT BE AVAILABLE FOR YOUR USE...
Dollar rent a car did not honor it . They did not take my debit card (with funds in the several thousands) telling me that Expedia can state whatever Expedia wants, but the rental company has their own rules.
I will publish this everywhere and even go to Small Claims Court for the money I lost because this misinformation.
Expedia customer service is not of help. It seems like they contracted some out of the country people to handle their complaint calls.
I will post this everywhere too.
Thank you.
Expedia tried to rip us off for $2,200 USD.
We booked a multi-leg trip through Expedia. We flew from North America to Ireland, and then a few days later to the UK, and then reversing the route on the way home. Unfortunately, our passports were stolen while in Ireland, so we had to miss our flight to the UK. Trying to get this resolved through Expedia resulted in them telling us that since we missed our flight, the rest of the flights were canceled and that our ONLY option was to buy $1,100 tickets each to return home. Our tickets were only $550 each originally.
After spending at least 4-5 hours on the phone with multiple different Expedia representatives (and racking up massive international calling bills), we called the airline directly and within minutes they were able to confirm we were still booked for our flights.
We then received our new passports and called Expedia to have them update the passport information to reflect our new, temporary passports. This update was all we asked for at this point. They then tried telling us again that we were not booked on the flights and that they would help us to book new, $1,100 flights to return home. We repeatedly told them that no, we had already confirmed that we were still on the flight, and all they did was keep repeating that we needed to book new flights. We ended up finding a flight on our own to get to the UK so that we could make it on our already-booked flights home.
In the end, had we not called the airline directly, Expedia would have charged us an extra $2,200 for flights we didn't need. When there are no issues, Expedia is fine. However, if something goes wrong, Expedia will make it 10x worse and more stressful. We will NEVER use Expedia again.
I truly wonder how many people Expedia has ripped off by doing this. Incredibly unethical practice.
The cancellation of the flight turned nasty.
In addition to the RT tickets, I purchased the Protection Plan (Insurance) as I knew I may need to change the travel date and so I will not be fined. When I tried to reschedule my flight for a couple weeks later, Expedia'S website forced me to buy a new set of tickets which I did. So, then I called 877-613-3382 (and later received a call from 602-603-8018) asking a person (she called herself Tina) to cancel the 1st reservation.
Tina said: No problem, but the money are NOT REFUNDABLE.
I said - But I purchased the Protection Plan!
She said: You need to closely read the fine print. It says - the money ARE NOT REFUNDABLE.
OK, I didn't read it, that's my fault. But Expedia indicates of their website: "Only 4 tickets left" which I think is specifically designed to force travelers to act quickly and skip reading that fine print (especially if you already purchased an Insurance).
If Xpedia would be completely honest, they would put on their website a colored, blinking sign: ATTENTION: THIS THICKET IS NOT REFUNDABLE!
So, now, I have purchased two sets of tickets for one flight. I can't stop thinking how naive and stupid I am...
BUT WAIT!
I talked to a real Frequent Flier. And here'S what he said.
Never buy from Xpedia and other travel "helpers". And the reason is easy - YOU PAY MORE!!!
What he does instead - he goes on Xpedia, finds the most appropriate flight and then goes directly to that flight website and makes reservations.
But the lesson learned. I will NEVER contact Pedia again.
ALL I WANTED IS JUST TO SHARE IT.
I booked a Chevrolet Camero SS Convertible through Expedia.com to pick up at Budget Rent A Car Airport Location in Salt Lake City, Utah. They informed me they do not have this car, have never had this car and had no intention of honoring “a similar car” agreement. They said Expedia has been advertising this car and a 15 passenger van that they also do not have for over a year and they said it is Expedia’s problem and not theirs. After this experience I will never book through Expedia or Budget again.
"Most miserable experience of my life"
We booked a luxury 2 bedroom condo at a family-friendly Resort for spring break with our family through Expedia. 8 hours prior to leaving for the airport Expedia sent us a text saying our accommodations were no longer available. After contacting them and being placed on hold for over 2 hours, they were unable to find any accommodations anywhere close to the type we had reserved. They claimed there was a problem with the Mechanicals of the unit we were supposed to rent. We asked them to contact the property managers to see if there was another rental in a different location. After being placed on hold they returned and told us a water pipe had burst in that unit and there was no other units available. We asked for a refund out of our money and desperately searched for other accommodations on our own. After contacting the hotel property that we had booked through Expedia we learned there was, in fact, no problem with the Mechanicals nor was there a burst water pipe as Expedia had claimed. In fact, the hotel provided documentation that there was no unit available to rent and that they had notified Expedia of this within 12 hours of us booking the reservation. Not only did Expedia fail to notify us of this in a prompt manner such that other accommodations could be made in advance of our trip, they deliberately lied so that we would be unable to obtain a refund. After much time, exhausting and further phone calls with Expedia we ultimately did receive our money back but it was not easy. Our spring break "vacation" was a disaster thanks to Expedia. We will never use them again nor would I ever recommend anybody else he use them.
No mechanism to prevent almost daily emails from expedia (even if you try to opt out of every email from your account settings page). Then, when I attempt to delete my account I find there is no possible way to do that. Very disillusioning and I no longer be using their service.
Absolute horrible customer service is an understatement. After having to cancel a very expensive trip to Aruba and salvage plans after unforeseen circumstances that could not have been prevented, I spent hours on the phone yesterday with various Expedia agents who were not only lacking knowledge, but lacking compassion and the drive to do their job of servicing customers. Instead of assisting me in solving my issue, they blamed the airline time after time for the fees and other inconveniences I was told I had to endure. After hearing the Expedia agents tell me various pieces of information which differed from what I was reading on their website, and what I had been told by other Expedia agents, I contacted American Airlines directly and had my problem solved within minutes by the first airline agent that I had contact with. Not only was she helpful and informative, but very compassionate. This goes a long way. Even better, there were no fees or other stipulations from the airline, despite what Expedia had insinuated time and time again. Never again will I have dealings with Expedia- HIGHLY RECOMMEND THAT ANYONE BOOKING A TRIP DOES BUSINESS DIRECTLY WITH THE HOTEL AND AIRLINE VENDORS. Expedia does not value their customers.
I booked a trip from the US to Brazil with expedia and got a message suggesting a protection plan, since unexpected things happen and they would cover me. It was a simple opt-in box.
There was probably a link to terms and conditions, but not noticeable and not clear enough to the point I couldn't see it.
Well, I had to change my flight because of visa issues and that's when I found out about the conditions: only in case of death/health or legal problems. The "protection" plan itself is very limited, yet communicated with such a misleading message that it gets close to a scam practice.
Legally, they are right, because the T&Cs mention it, although it is not made clear to customers. expedia is legally correct, but under very sneaky, cheap, reckless practices.
Not reliable at all. Plus, there are better websites to get deals, including Kayak.com
Avoid Expedia at all your cost. Use ***.com or ***.com instead. Their customer support systems are so much better than Expedia. Expedia has no customer support system in place.
If you have to use Expedia for any reason, do this. Video tape your entire booking process or make screen shots for every single step of your reservation process in case you might receive an incorrect itinerary as I did.
If you have to cancel or get your money back, DO NOT waste your time trying to solve the issue with Expedia. Dispute through your credit card company directly. This is the easiest and quickest way to solve your issue with no headache or emotional distress.
Remember! There's no such a thing as a customer service center in Expedia. I twitter messaged, Facebook messaged, called and emailed. I did everything for nothing.
Below is the email I directly sent to the CEO of Expedia.
Guys, if this is not a fraudulent activity leading to sales, what is? Deceiving customers with wrong information and refuses to solve the issue...
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Hello Mark,
I've been a customer of Expedia for a long time and appreciate that Expedia is located in Bellevue, where I live.
I want to respect your time, so a quick summary is at the bottom if needed.
Please do not forward this email to the customer support center. After 5 agents, I have gotten nowhere with them. Please solve this issue at the corporate level.
I emailed a senior director of business improvement, XXX, hoping she could help me at the corporate level. She immediately forwarded this to the customer support and I was stuck again with them going nowhere.
You are the last person that I am contacting.
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1st email:
My name is Hanna Jun. I'm local so if necessary, I am willing to visit Bellevue headquarters in order to resolve and help solve the problem.
I've attached a screenshot of a hotel I booked based on the information presented at expedia.com
A simple reservation with free cancellation and breakfast included.
What could go wrong?
Turns out after I paid, there is no breakfast included and the reservation cannot be canceled.
I've spoken, facebook messaged, twitter direct messaged the Expedia support, but there is a seriously lack of support. The same response has been that according to the hotel policy, I am unable to have my reservation canceled.
I paid for refundable booking with breakfast, yet Expedia booked me into a non-refundable reservation with no breakfast. The complete opposite of what I wanted.
And Expedia customer service is stating that it is our fault without doing a basic check into the matter.
All it takes is the agent to look at the actual Expedia website, yet no one has done this and refuses to check for themselves and instead, making me a total fraud and a liar.
Wouldn't you agree that this part of the process is broken?
If the website showed that the reservation is non-refundable with no breakfast, I would not have reserved the hotel. End of story.
However, even today, the wrong information is still displayed.
To help refine the process and help Expedia improve, I am willing to offer the history of conversations with the outsourced agents.
[Screenshot embedded to this email]
Itinerary #
My cell #
My email address
Hotel: Royal Olympic Hotel (Athens, Greece)
Check in: April 3
Check out: April 13
Room type I chose: Deluxe Room
Cost per night: $198 (when I booked)
Offers included: See the screenshot below
https://www.expedia.com/Athens-Hotels-Royal-Olympic-Hotel.h6670.Hotel-Informatio...⇄ /> - Itinerary I received did not include the free breakfast option. I always get this option for all my hotels. You can go to my account and see.
- I asked to cancel and was refused.
-Expedia provided false information leading to sales and refused to cancel. This is the core issue.
- Outsourced agents are of no help
Solution:
- Please cancel this hotel reservation. Please do so at the corporate level as customer support has been unhelpful and unwilling. Running around in circles for days.
OR
Can you please try to book this room (deluxe $198-199) using your credit card and see your itinerary if breakfast is included? You can also cancel since it is free cancel until 4/1. If you cannot get your money back, please call 1800 or message via facebook and twitter asking them to cancel and you will exactly know where I am stuck now.
All I'm asking you is just to cancel this hotel.
I booked a new hotel. I captured screen shots for each step this time to protect myself from the same miserable situation. Luckily, I had no issue with the second hotel I booked. Currently, I have 2 hotels booked in Athens for the same nights.
Thank you for your genuine concern for your customers
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After 2 hours, I got a call from the same call center (602 area code. You can only receive calls from this number). The person shared her name with me. She assured she would call me back with the result by Tuesday (March 6). I've been waiting all day long for her call. Guess what? You guessed it right! I should've never believed what these people say. They do not care. From the bottom to the top, they simply do not care. Period.
I sent 2 more emails after the first email. I'm so done with them.
I'm going to dispute this transaction through Chase.
I would give zero starts if I could. 1) I booked a trip thru Expedia and didn't know I needed to enroll in Expedia+ to receive the points that they claimed I would get. I subsequently enrolled and asked if they can apply the points. They said no. I was never asked if I wanted to enroll when booking the trip. The points probably don't matter anyway since I would need a lot to get anything for free, but it's the principle that counts. 2) I booked a flight thru Expedia, and while it said it was basic economy, I was never given the option to upgrade (I couldn't do so thru the airline either because I booked thru a third party). I later saw under the FAQs that I cannot change a basic economy flight reservation thru Expedia. Very disappointing and doesn't disclose any important information. I just hope and pray that I will not have issues when I actually travel on these trips in a few months.
I found round trip tickets from LAX to New Orleans for $91 per person at approximately 4:00pm on 03/02/2018. I tried to book online, but it didn’t go through. So I called. They tried to book it but told me maybe it was my bank. I called the bank there was no problem with the bank. I called Expedia back they said the flight was no longer available for that price. So they tried to sell me that same flight with a hotel for more. I declined refreshed the page for the next 4 hrs and the price remained the same $91 round trip. I called an additional 3 time talked to supervisors and they could not process my reservation for that price because now it wasn’t available, but yet they are still trying to sell me the same flight but in a package....and no one seems to have the phone number to the corporate office. It is now 6 hrs later and the price remains $91 with 4 tickets available. They have false advertising and poor customer service.
Tried to book a flight through Expedia from Virginia to Bahamas on their website and through customer service. The website stated that it could not process the selected flight and so I contacted customer service to process. After an hour and a half, they told me they could not process the ticket and could not tell me why. I NEVER received a confimraiton, a reservation, or a cancelation number of ANY TYPE. ....but EXPEDIA took out $8.67 booking fee 13 times and the $566 flight cost FIVE TIMES!!!!!!!!!!!!!!!!!!! They held my money pending for OVER A WEEK - they released all but $566 which has been reported to the fraud office of my bank.
The bank could not do anything and stated that Expedia was holding the money and needed to process a cancellation. Expedia said they didn't see the charges and therefore could not do anything! Customer service was horrible - they barely spoke English and kept referring to a HOTEL reservation made TWO years ago! Horrible experience after 4 weeks - no ticket and they still are holding money!
I have used Expedia for quite sometime to book hotels and flights. Today, I was on my way home when bad weather created such poor road conditions I needed to book a hotel. While we drove I booked and paid a hotel room through Expedia. Shortly there after I received a call telling me the card for the room was declined and would not be able to hold a room for me. After calling Expedia I was told that it was in fact their business credit card that was declined. I ended up having to pay the hotel for my room. So, Expedia charged my card and theirs was declined. I will never book anything through Expedia again! It is wrong that a multimillion dollar company would do this to their customers, especially in an emergency situation.
I've been am Expedia customer since 2003 and booked countless amount of trips over the years. This time around I had rewards points that I wanted to apply to the price of the package. After spending 1.5 hours and being transferred to 5 different people I was told that there is nothing they can do since the hotel/airfare package doesn't qualify for the coupon. I asked them to apply the coupon to the car rental but they couldn't do that either because the coupon was for a package. Even though I asked them to convert the coupon back to the rewards points and convert the rewards points into the coupon for car rental they still refused to help. Overall terrible customers, clueless, robotic employees. Never again!