Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on November 8, A Welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have cancelled your membership and issued a refund of $plus $sales tax for a total of $on January 20, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 25, 2014, and followed by a request to cancel the membership on April 7, A welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $19.95, plus sales tax of $1.72, for a total of $ Customer satisfaction is our priority, as a courtesy we have issued a refund of $79.80, plus sales tax of $6.88, for a total of $86.68, on April 7, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $19.95, plus sales tax, if applicable Thank you for the opportunity to clarify the $charged at the time of your enrollment Also in reviewing your customer file it appears you purchased and viewed your bureau credit report on November 25, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $32.95, plus $sales tax for a total of $35.79, once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable .We have issued an additional credit for $32.95, plus sales tax of $2.84, for a total of $ 35.79, on April 7, 2015, making your total refund $(including sales tax)When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statement In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that [redacted] enrolled with Experian Credit TrackerSM on March 25, The membership was not cancelled within the trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on April 1, On April 22, 2015, we received notification to cancel the membership via our voice response unitCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on May 8, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R) Our records indicate that you enrolled with Freecreditreport.com(R) on September 23, 2014, and followed by a request to cancel the membership on September 23, A Welcome email notification was sent to the email address you provided at the time of enrollment IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in Freecreditreport.com(R)If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Additionally, the product that you ordered was a 3Bureau credit report and scoreThis product is not included in the trial offer and is always advertised as for feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order formWe do not normally refund these purchases as they are delivered instantly online at the time of orderAs a courtesy, we have issued a full refund of the purchase price, an amount totaling $It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We hope the above information is helpful to you in considering this matter

Thank you for expressing your concerns regarding Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on July 29, We also show that on August 31, you contacted us to cancel your membership, on that date you agreed to maintain the membership in response to our retention efforts, in this case $a month for monthsWe received notification from you to cancel the membership on March 31, through our automated voice response systemWe searched our records based on the identifying information contained in your communication Unfortunately, we were unable to verify the amount of $that you stated was charged to your accountIf you can provide additional documentation, I would be more than happy to research this matter furtherPlease fax any supporting documents to: [redacted] ATTN: [redacted] (Complaint ID: [redacted] ) Or, you can mail to: [redacted] Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I needed a quick credit check and so I agreed to the $charge, I did not read the fine print which obligated me to an additional charge , when every credit agency offers a free comprehensive credit check annually.I feel that this is a form of bait and switch advertising and awfully deceptive

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSMOur records indicate that you ordered a one dollar credit report along with a trial membership The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on June 6, A Welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective July 5, 2016.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on June 15, Please Allow - business days for these funds to process to the credit card account, (It is also important to note that this refund should appear on your next credit card statement).At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the amount of $but would like to point out to Experian it is still $short The unauthorized charges taken from my account amounted to $366.40.Experian credited my account $and after filing a complaint with the Revdex.com, an additional $253.61, however, there still remains $in unauthorized debits from my account which I am entitled to additionally receive I will then be satisfied with the result.I will wait for the business to perform this action and will then consider this complaint resolved Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on January 15, 2015, and followed by a request to cancel the membership on May 6, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on May 6, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that your membership billed our initial dollar charge on January 29, Monthly membership fees were billed on February 8, 2018, and March 8, Refunds have been issued for both charges One refund was issued on March 9, for $31.82, and an additional refund of $was issued on March 16, 2018.Our records indicate that the additional membership billed the initial dollar charge on February 5, On February 15, 2018, it billed our monthly membership fee of $ This charge was refunded on March 9, 2018.We apologize for any misunderstanding or inconvenience; however, we are unable to locate any additional charges In order to conduct a review, we are in need of further information Please submit the full card number being billed and a credit card or bank statement showing the additional charges to Experian Consumer Affairs at PO Box 2390, Allen, TX, You may also send via fax to 855-829-9851.Our customers are important to us and we look forward to hearing from you

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM In reviewing our records they indicate that you enrolled with Experian Credit TrackerSM on January 11, We also show that on March 3, you contacted us to cancel your membership, which is days beyond the end of your $trial Our records also indicate that you agreed to maintain the membership in response to our retention efforts, in this case, a Discounted Membership Billing of $for months You contacted us again on October 16, 2014, at which time the membership was cancelled At the time of Cancellation, a two month courtesy refund was issued for $ We apologize for any inconvenience or misunderstanding because of our offers As a courtesy, we have issued a refund of $on October 22, Please allow – business days for these funds to process to your credit card account Please be aware, however, that this refund may not be reflected on your credit card statement for – billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main Important Information: When you order your $Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding a credit monitoring membership After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional informationWe would appreciate if you can provide us with the following: aFull name on the membership bEmail address used with the membership cA cr of the membership dA phone number used in the membership eThe full credit card number being charged fBank statement copy indicating card being billed showing the charges Please fax any supporting documents to: [redacted] ATTN: Consumer Relations Group (Complaint ID: [redacted] ) Or, you can mail to: [redacted] Our customers are very important to us and we look forward to hearing from you with the information requested above Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company You have also requested reimbursement of the overdraft feesOur terms and conditions of service state that we are not responsible for overdraft fees, and warn against using ATM/debit cardsSince your bank has assessed this fee, we recommend that you contact them as it relates to this matter Thank you for your understanding and cooperation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be somewhat satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint partially resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI appreciate it very muchThank you Revdex.com and Experian Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker? Our records indicate that you enrolled with Experian Credit Tracker? on May 31, 2014, and followed by a request to cancel the membership on September 11, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website: Important information: When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit Tracker?If you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on September 20, 2014, and followed by a request to cancel the membership on September 29, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 1, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 21, 2016, and followed by a request to cancel the membership on May 30, A welcome email notification was sent to the email address you provided at the time of enrollment As a courtesy we have issued a refund of $on May 30, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Tell us why here...We appreciate the time you took to send us your comments and suggestions.Based upon your previous comments, your membership with [redacted] has been cancelledPlease accept our apologies for any inconvenience or misunderstandingIf you have any questions or concerns, please call our call center representative at [redacted] or [redacted] .With regard to your request for additional reimbursement, we must respectfully decline your request

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on December 31, 2015, and followed by a request to cancel the membership on December 31, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 5, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation