Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with [redacted] Our records indicate that you enrolled with [redacted] on February 10, 2014, and followed by a request to cancel the membership on May 18, At the time of cancellation, a one month courtesy refund was issued for $to the credit card on file You contacted us on July 28, and agreed to maintain the membership in response to our retention efforts; a % discount bringing your monthly fee from $plus sales tax to $plus sales taxOn March 29, your membership with [redacted] was upgraded to Experian Credit TrackerSMEmail notifications were sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on May 20, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FICO Score, you will begin your day trial membership in Experian Credit Tracker?If you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $ It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM, we vigilantly strive to provide the highest standards of customer care and satisfaction We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 25, 2015, and followed by a request to cancel the membership on August 10, We do not have any record of you requesting cancellation prior to being charged for the membership feeAt the time of cancellation, a one month courtesy refund was issued for $($+ $tax) A welcome email notification was sent to the email address you provided at the time of enrollment At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated dailyOur records also indicate that you accessed your Experian report on June 12, 2015, June 14, 2015, June 29, 2015, July 9, and August 10, Also in reviewing your customer file it appears you purchased and viewed your 3-bureau credit report on August 10, This product is not included in the membership and is always advertised as for a feeThe price for this product is listed in two places on the order form, and the following disclosure is displayed on the 3-bureau credit report order PAYMENT INFORMATION Note: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable Please be advised that the price disclosed when you ordered your 3-bureau credit report was $ Customer satisfaction is our priority, as a courtesy we have issued a refund of $($+ $tax) for the remaining membership fees, and $($+ $tax) for the 3-bureau report on August 13, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 23, 2016, and followed by a request to cancel the membership on May 2, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $21.95, on May 10, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership.Our records indicate that you enrolled with Experian IdentityWorksSM Premium on July 8, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 8, and on September 8, A welcome email notification was sent to the email address you provided at the time of enrollment On December 5, 2017, the paid benefits were canceled and the membership converted to our free membership, Experian CreditWorksSM Basic.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order After doing a detailed search with the information you provided, we were unable to locate the referenced chargesTo conduct an additional search, we request that you provide us with the credit or debit card number being billed and a bank or credit card statement showing charges from our company.Please fax any supporting documents to Experian Consumer Affairs at (855) 829-9851, or mail to Experian Consumer Affairs, PO Box 2390, Allen, TX 75013.We look forward to hearing from you with the information above

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 7, 2014, and followed by a request to cancel the membership on October 14, At the time of cancellation, a one month courtesy refund was issued for $plus $sales tax for a total of $to the credit card on file We apologize for any inconvenience or misunderstanding Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on October 22, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $plus $sales tax for a total of $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one-dollar credit report along with a trial membership on May 2, A welcome email notification was sent to the email address you provided at the time of enrollment The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on June 10, 2017, and on or about the 10th of each following month On August 6, 2017, the membership was upgraded from Experian CreditWorksSM to Experian CreditWorksSM Premium and the monthly price increased from $to $ Notifications were sent regarding this change Our records further indicate that during the enrollment period, multiple Experian(R) reports and FICO(R) Scores were ordered through the membership, including on May 29, 2017, July 24, 2017, September 25, 2017, and October 9, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We have, as a courtesy, issued a refund totaling $on October 27, Please allow - business days for these funds to process to the credit card account The membership has also been canceled per your request.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on February 24, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 5, 2017, and on or about the 5th of each subsequent monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective May 5, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOn April 13, 2017, a refund was issued in the amount of $plus $sales tax for a total of $Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued an additional refund totaling $plus $sales tax for a total of $on April 18, Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargePlease note that your membership fee also included tax of $monthlyWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSMExperian Credit TrackerSM does offer a one dollar 7-day trial membership in a monthly credit monitoring product Our website fully describes the offer and the order form details the terms and conditions, including billing at the end of the one dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order A Welcome email notification was sent to the email addresses provided at the time of enrollment.We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important Information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge.Our records indicate that you enrolled with Experian Credit TrackerSM on April 28, The memberships were not cancelled within the one dollar 7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on May 6, and on or about the 6th of each month following, for each of the accounts Please note that your price increased on August 6, from $to $ Emails were sent on July 27, to inform you of the increases.On August 21, 2016, we received notification from you to cancel the memberships As a courtesy, on August 21, 2016, we issued a refund of the monthly membership fees of $and on August 23, a refund of $for each membership Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ProtectMyID (R).In reviewing your customer file it appears you purchased your bureau credit report on May 24, 2016.We experienced a technical issue that may have impacted your ability to access your bureau report We apologize for any inconvenience this may have caused you.We issued a credit for $on June 14, When we issue a credit it can take from - business days for them to post the funds to your accountIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com ConsumerInfo.com vigilantly strives to provide the highest standards of customer care and satisfaction.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on January 23, 2015, and followed by a request to cancel the membership on January 31, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 3, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on December 17, 2014, and followed by a request to cancel the membership on February 11, 2015. Customer... satisfaction is our priority, as a courtesy we have issued a refund of $29.90 on February 12, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $14.95. In your complaint you stated that the number provided on the website did not allow you to speak to a representative. We have tested the number in question (###-###-####), and can confirm that it is working as intended. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

We apologize for any misunderstanding or inconvenienceIf you believe that a third party fraudulently placed the order with us, we encourage you to file a police report regarding credit card fraud and to watch your accounts carefully in case of other fraudulent useYour card issuer contacted us and requested funds on your behalf In response, we issued funds to your card issuer in the amount of $on February 2, 2018, and an additional $on February 3, Please contact your financial institution for more information about these funds.We hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns Our representative reached out to you on February 2, regarding your refunds For any additional assistance needed, please feel free to reach out to her directly.We apologize for any inconvenience or misunderstanding

This is a corporate-canned non-answer, that does not address the issue of negative option billing Negative option billing is illegal in Canada, and several states have legislation pending Doesn't Experian think that it's time to listen to their customers? Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on December 17, 2014, and followed by a request to cancel the membership on January 28, At the time of cancellation, a one month refund was processed in the amount of $plus $sales tax for a total of $to the credit card on fileWe apologize for any inconvenience or misunderstandingOur records also indicate that your bank has recovered the fees for you, an amount of $plus $sales tax for a total of $15.93, as of January 29, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding Experian CreditWorksTM.Our records indicate that a membership was ordered with Experian CreditWorksTM on March 2016, and followed by a request to cancel the membership on March 28, A Welcome email notification was sent to the email address provided at the time of enrollment.Our records further indicate that as of March 29, 2016, your bank has accepted the fees, an amount totaling $ We are therefore unable to refund the monies directly to you, as your bank has received the refund for you Please contact your bank for more details regarding this matter.At this time we would like to express our regret that your experience with Experian CreditWorksTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing PAYMENT INFORMATIONWhen you order your $Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™You may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R).Our records indicate that you enrolled with FreeCreditReport.com(R) on June 20, 2007, and on March 29, 2015, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSM Our records also indicate that we received a request to cancel the membership on June 2, 2016.Unfortunately, we are not able to delete your entire online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, in order to comply with applicable lawWe understand the sensitive nature of this information, and maintain this data in a secure manner and respect your privacy in accordance with our privacy policy.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on January 30, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on February 8, and on or about the 8th of each subsequent month A welcome email notification was sent to the email address you provided at the time of enrollment Per your phone request, your benefits ceased on April 10, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on April 10, and an additional $on April 14, Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargePlease note that your membership fee also included tax of $monthlyYour online cancellation is available in the “My Profile” tab found by clicking on your name within the membership You would then click on “My Membership” and the cancellation section is the “Cancel Online” link at the bottom of the pageWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ProtectMyID.com® ProtectMyID.com(R) values every customer and takes your concerns seriously. Your inquiry with the RevDex.com has been reviewed carefully. The “Contact Us”... link provides instructions on how to contact our customer care and specifically provides the following methods: Call Us Toll-free ###-###-#### Available Hours (PST) Mon-Fri from 6am - 6pm Sat-Sun from 8am-5pm To contact us by mail, direct correspondence to: ConsumerInfo.com, Attn: Customer Care, [redacted] You can also email us at [email protected] ProtectMyID.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction. We apologize for any inconvenience or misunderstanding that may have occurred and hope that this response resolves your concerns and that you’ll give us another opportunity to help you in the future.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 21, 2016, and followed by a request to cancel the membership on July 1, 2016.Customer satisfaction is our priority,... as a courtesy we have issued a refund of $21.95 on July 1, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.