Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 21, and followed by a request to cancel the membership on December 21, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 22, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $ We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalIn reviewing our records, they indicate that you enrolled with CreditCheck(R) Total on January 26, We also show that on March 1, you contacted us to cancel your membership and agreed to maintain the membership in response to our retention efforts, in this case 50% off for monthsThe discounted rate expired on March 5, Furthermore, in response to this complaint, on November 2, the membership was canceled effective immediatelyWe apologize for any inconvenience or misunderstanding because of our offers As a courtesy, we have issued a refund of $on November 2, Please allow - business days for these funds to process to your credit card account We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 8, 2015, and followed by a request to cancel the membership on January 20, At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with [redacted] [redacted] , [redacted] is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports.Our records indicate that you enrolled with [redacted] on March 24, 2015, and followed by a request to cancel the membership on June 2, On April 19, your membership with [redacted] was upgraded to Experian Credit TrackerSM.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing PAYMENT INFORMATIONWhen you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.Please be advised that the price disclosed when you subscribed was $9.95.We would also like to clarify the bureau credit report and scores offerThis product is not included in the membership It is advertised that for a fee a bureau credit report and score may be purchased, and the price is subject to change due to promotions or other circumstances.Regarding product offerings and benefits, our terms and conditions ( [redacted] ) state the following:MODIFICATION OF PRODUCTS*** may, at its discretion, modify or discontinue any of the Products, Product Websites or Content, or any portion thereof, with or without noticeYou agree that [redacted] will not be liable to you, your minor children or any third party for any modification or discontinuance of any of the Products, Product Websites or Content.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 10, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe hope that this response addresses your concerns and that you’ll give us an opportunity to help you in the future If you have additional questions, please don’t hesitate to contact Experian Credit TrackerSM directly at ###-###-####

Thank you for informing us of your recent experience with Experian Credit TrackerSM ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order Our records indicate that you enrolled with Experian Credit TrackerSM on August 22, In accordance with the published terms of our offer, the credit card provided was charged a discounted monthly membership fee of $on August 29, 2013, and on or about the same date each subsequent month It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSMWe vigilantly strive to provide the highest standards of customer care and satisfaction We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, credit monitoring alerts which were updated daily Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 6, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 7, 2014, and followed by a request to cancel the membership on November 16, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 17, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our response regarding your membership with Experian CreditWorksSM Our research indicates that on April 3, and April 18, 2017, we notified you that we have sent your issue, regarding discrepancies between the report displayed via your online membership and your mailed Experian(R) report, to our technical team for researchAs a courtesy, we have converted your membership to Experian CreditWorksSM Basic on April 24, You now have access to your Experian(R) report and FICO(R) Score every days, free of charge We again apologize for any inconvenience or misunderstanding and we hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Premium Our records indicate that you enrolled with Experian CreditWorksSM Premium on November 3, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective December 2, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and scoreIn general, there are many factors that can affect an individual’s credit score, such as payment history, current debt, available credit to debt ratio, etcThe actual scoring model and its calculations are proprietary to Fair Isaac CorporationThe score section of your membership may be helpful in understanding what credit factors have a positive and negative affect on your FICO(R) ScoreWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for bringing your concerns to our attention regarding the accounts opened on October 15, and October 17, Our records indicate that on October 15, and October 17, 2013, you signed up for credit monitoring on two of our websites: CreditReport.comTM and Freecreditreport.com(R)We also show that on February 10, you contacted us to cancel your Freecreditreport.com(R) membershipOur records also indicate that you agreed to maintain your CreditReport.comTM membership in response to our retention efforts, in this case a 50% discount for monthsTherefore, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee of $on January 26, and on or about the 26th of each subsequent month.CreditReport.comTM offers a $7-day trial membership to our credit monitoring product The terms and conditions for this offer are posted prominently in several places on the website including on our order formsWe apologize for any inconvenience or misunderstandingOur records also indicate that your bank has recovered the fees for you, an amount totaling $24.94, as of January 15, To ensure your satisfaction, we have issued a refund of the monthly membership fees of $on January 28, to the credit card on file for CreditReport.comTMPlease allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] As I am able to view my personal credit report, I should also be able to file online disputes and its part of my paid membershipComplaints have been filed with the Attorney General, CFPB (Consumer Financial Protection Bureau), other agenciesPlease mark this as unresolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never ordered any credit monitoring serviceThank you for refunding 1/of the money you charged me, now kindly refund the remaining $ Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on December 5, 2014, and followed by a request to cancel the membership on February 16, We do not have any record of you requesting cancellation prior to being charged for the membershipAt the time of cancellation, a one month courtesy refund was issued for $ At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 26, for the remaining membership feesPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your Experian(R) credit report, as well as credit monitoring alerts which were updated daily We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 24, 2015, and followed by a request to cancel the membership on January 2, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 7, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding a service glitch with your membership with [redacted] CreditCheck(R) MembershipOur representative reached out to you on October 11, and spoke with you regarding your membership concerns At this time, you indicated that the issue had been resolved and no longer required assistanceFurthermore, in response to this complaint we have canceled your Experian IdentityWorks PremiumSM effective October 13, Please note the card on file has not been billed our membership fee of $ We apologize for any misunderstanding or inconvenience As a consumer, you are indeed entitled to dispute inaccurate information on your credit report and can request for a copy of your reportHowever, this complaint is handled in a different Experian(R) officeExperian(R) P.OBox Allen, TX Toll Free Telephone Number: 888-397-Because we are unable to assist with this issue, it is recommended that you contact Experian(R) directlyThank you for allowing me to assist you in this matterWe hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [On August 3, I was on hold for hour and minutesPlease, take a moment to marinate on that so that you truly comprehend the amount of time I was left on holdThis, in addition to the other dates I called with long hold times that I've previously mentioned [redacted] has not bothered to offer up and explaination other than basically saying "it is what it is." Obviously, long hold times are the norm as I've had this experience on multiple occasionsAm I to understand that the number provided in the Revdex.com response does not have long hold times? Because that wasn't made clear] Regards, [redacted]

Thank you for expressing your concerns After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional information We would appreciate if you can provide us with the following:Full credit card number being billedBank statement indicating card being billedFull name associated with the membershipFull email or phone number associated with the membership Please fax any supporting documents to (885) 829-ATTN: Consumer Relations Group (Complaint ID: [redacted] ) Or, you can mail to: PO Box 2390Allen, TX Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, this practice of automatically charging you for service consumers are not aware of is a bigger part of the problem In their response they claim they notified me of the enrollment into their credit monitoring subscription Below is an unedited cut and past of the e-mail that was sent when I supposedly "signed" up for a service costing $per month I ordered my credit score, "VantageScore" is a name that didn't mean anything to me and it does not tell me that I just signed up for a monthly $subscription I appreciate the refund, but how do we stop this from happening to customers who pay $for their credit score and unwittingly sign up for this subscription? I think it would be interesting to know how many hundreds/thousands (maybe?) of one or two month subscriptions they have then get cancelled when customers realize what happened I was fortunate to get a refund The letter they send me before I complained to Revdex.com, cl***y indicated I would not get a refund because I was outside of the day period, so I was stuck with a $bill for a month of service I did not want Not even a prorated refund was offered which was what I asked for from EsperianMany thanks for your assistance I'm sorry if it seems like I'm stuck on this but, it's really disconcerting to realize consumers may need protection from credit bureau's business practice Is there a way to protect others from this problem? Below is the e-mail they sent to me, notifying me that I signed up for a subscription Does that communicate a monthly $subscription to you?Best Regards, [redacted] ***--------------- Dear [redacted] ***, Thank you for ordering your Experian VantageScore(SM) from ExperianIn addition to providing you with your Experian VantageScore(SM), Experian also provides a complete line of credit monitoring, reports and scoresTo view all our credit solutions, simply go to www.Experian.com! For any questions or comments, please email us at [email protected] or call us at 1-866-369-0417, Monday-Friday from a.mto p.m., Saturday-Sunday a.mto p.mPacific TimeThank you for your business, Customer Care

Hello Revdex.com: I have reviewed with my *** the response made by the business in reference to complaint ID [redacted] , it appears that some of the money taken from my accounts was credited back, I will consider this good and find this resolution to be satisfactory to me I will consider this complaint resolved and would like to Thank the Revdex.com for your assistance in this matter, I believe without it, I would have never found any closure to this situation.Thanks again for your help Best Regards, [redacted]

Thank you for informing us of your recent experience with FreeCreditReport.com(R) FreeCreditReport.com(R) prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction Our records indicate that you enrolled with FreeCreditReport.com(R) on January 28, 2015, and followed by a request to cancel the membership on February 20, At the time of cancellation, a refund was processed in the amount of $3.00.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on February 25, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on November 22, 2014, and followed by a request to cancel the membership on December 4, A welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of Cancellation, a courtesy refund was issued for $for bureau credit reports and scoresCustomer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on December 6, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge?We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation