Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled with CreditCheck(R) Total on July 7, 2017, and followed by a request to cancel the membership on November 19, A Welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on November 19, and a refund of $on November 22, Please allow - business days for these funds to process to your credit card account At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with ProtectMyID.com®We understand how upsetting a potential credit card fraud situation can be ConsumerInfo.com, Inc(“CIC”) is an affiliated company of Experian, the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that a One Dollar Experian credit score along with a trial membership in ProtectMyID.com® was ordered on November 8, utilizing an American Express Card with the last five digits Since the trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on November 17, Our records indicate that your bank has recovered one month of the membership fees for you, an amount totaling $15.95, as of September 1, Additionally, our records show that you contacted CIC on September 5, and stated that you are the holder of the American Express card , did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your American Express cardIn response, CIC cancelled the membership, issued a refund of $to your American Express card and locked the accountPlease allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We hope the above information is helpful to you in considering this matter Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSM Our records indicate that you and Natalie enrolled with Experian Credit TrackerSM on March 30, Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order The memberships were not cancelled, consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on April 29, 2016, for each of the accounts At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee On May 4, 2016, we received notification from you to cancel the membershipsAs a courtesy, on May 5, 2016, we have issued a refund of the monthly membership fees of $on each account, for a total of $Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We are sorry to read of your dissatisfaction with our responseIn an effort to outline our final position on the matter, we can advise the following: In response to your specific concerns regarding unrecognized charges, we have provided a full refund in the amount of $on April 4, for all of the charges billedShould you have further concerns, the “Contact Us” link on our website provides instructions on how to contact our customer care and specifically provides the following methods: “Call Us Toll-free [redacted] Available Hours (PST) Mon-Fri from 6am - 6pm Sat-Sun from 8am-5pm To contact us by mail, direct correspondence to: [redacted] , Attn: Customer Care, [redacted] ***You can also email us at [redacted] We do appreciate your feedback and have noted your concernsWe hope the above information is helpful to you in considering this matter

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on January 21, On January 26, 2018, your membership was canceled per your request.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will consider this feedback as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a credit report along with a membership in Experian CreditWorksSM Premium on January 30, for the introductory price of $ The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on February 28, On February 28, 2018, you also changed the membership online to our free Experian CreditWorksSM Basic We received notification from you to cancel the membership with this complaint and your membership has ended as of March 19, Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on March 19, Please allow - business days for these funds to process to the credit card account We are not able to delete your entire online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act In addition, pursuant to Federal regulatory requirements we must retain a customers’ core account information (and any and all records of customer complaints pertaining to such account) for six (6) years Of course, as we realize the sensitive nature of this information, we maintain this data with great care for security and respect for the customer's privacy We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding the memberships with Experian CreditWorksSM Our records indicate that one dollar credit reports along with trial memberships were ordered on October 7, Both paid memberships were canceled within the trial periodBoth memberships now include refreshes of the Experian(R) credit reports and FICO(R) Scores once every days, at no chargeAlso in reviewing your customer file it appears bureau credit reports were purchased on October 7, for both memberships.At enrollment, personal information and credit card numbers were enteredAfter enrollment the following disclosure is displayed on the bureau credit report order PAYMENT INFORMATIONNote: Your credit card will be charged $once your identity has been confirmed and your report is ready to view If, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable.We issued refunds for both accounts, a total of $79.90, on October 11, We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 18, and followed by a request to cancel the membership on November 11, A Welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 1, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 9, 2016, and followed by a request to cancel the membership on June 20, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $43.90, plus sales tax of $2.74, for a total of $ 46.64, on June 22, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: When you order your $Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™You may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month, plus $sales tax for a total of $23.76/month, for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I understand Experian does not wish to delete my credit records in order to comply with the law however, this should not prevent freecreditreport.com from disabling and/or deleting my accountThe two entities are separate by their own admission and certainly it is technically possible for a company to delete or disable online access to an inactive subscriberThe issue I have is that a website owned by the credit agency, not the agency themselves, should respect my wish to data privacy and security by disabling access to my accountBy continuing to allow access to my personal and sensitive data through a website that I no longer am a subscriber they are subjecting me to undue risk of online identity theft Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedHowever I never told this company that I thought someone other than them submitted the charges and inputted information in their system wrongI do not believe it was an outside or third partyThere are plenty of reviews online for the very same thingThis morning I received an email from [redacted] stating the same thing that is in the response the company sent to Revdex.comSo that would be different entities if you will under one AD using what I would call the bait and switchThis was all done under ExperianI signed up for their reportInstead from what I am gathering it signs you up for different things charges you differently under each name, however I was only given one member numberSo in canceling the account within the trial period really doesn't matter because they charge you under one of the other names and say you didn't cancel that accountHow could you when only given one member numberOne would imagine that cancels everything just like when you startedThe only thing visibly seen on the AD I used was for the credit report from Experian and Credit tracking I would ask that the Revdex.com take action so no one else beyond the many already affected by these practices make companies change these tactics Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I provided proof of identity as I submitted requested information via the website such as social security number, address, dob, etcThis appears to be a technical issue with Experian, their rep said it has been happening with other people as wellNever the less, I still pay for the product and should be able to submit disputes via their website as part of paid monthly membership Please mark this complaint as unresolved and make it part of their fileA complaint with the Texas Attorney General will be filed

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on November 19, and followed by a request to cancel the membership on December 26, We do not have any record of you requesting cancellation prior to being charged for the membership fee.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 3, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me My main point was that the Experian should not advertise their services as freeExperian should up front disclose that their service is for a fee I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on November 19, and followed by a request to cancel the membership on November 28, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 2, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 8, 2014, and followed by a request to cancel the membership on November 17, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on June 3, 2015, and followed by a request to cancel the membership on June 16, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on June 17, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 5, 2015, and followed by a request to cancel the membership on June 4, We apologize for any inconvenience or misunderstandingOur records indicate that your bank has recovered the fees for you, an amount totaling $21.95, as of June 7, We are therefore unable to refund the monies, as you have already received them back At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns regarding your membership with CreditCheck(R) Total Our records indicate that you enrolled with CreditCheck(R) Total on November 28, We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve Per your request, your membership has been canceled You will not be billed after your trial period endsWe hope the above information is helpful to you in considering this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY] Regards, [redacted] There's just one problem with this this narrative that was put out I never placed the order Not even for a trial membership I have capital one and can look at my credit for free any time I please The rep at the credit company assured me that the account was never used, and I wasn't aware of the account until I called my card company and asked what that charge was at the time thinking it was a one time charge, that when I was informed it was being billed monthly and who it was from I changed my card to stop these charges because they were not authorized by me nor did I set up and account for even a trial membership So, who buys a product for hundreds of dollars and never uses it, not meWho sets up an account and doesn't know the account number, know it exists, or know an email address attached to it Not meThey owe me a refund for the full amount the charged me and this is pretty much fraud I had to get a new card last month to stop the charges Does that sound like someone who ordered a product? BTW, no such refund was sent to my card, because they no longer have my card number and I would never give it to them for this fiasco to start all over again They also never emailed me I told this rep I haven't had a Yahoo account since the breech way back when and she told me she would send m confirmation to the email address on file, duh, I just told her that account was hacked along with everyone else's years ago and I haven't used it since This isn't rocket science They made a mistake this isn't one me this is on them