Experian Consumer Services

Thank you for writing and expressing your concern regarding Experian CreditWorksSM Our records indicate that a one dollar credit report along with a trial membership was ordered on March 9, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 17, A welcome email notification was sent to the email address provided at the time of enrollmentOn March 20, 2017, the membership was canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on March 24, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total Our records indicate that you enrolled with CreditCheck(R) Total on April 19, 2015, and followed by a request to cancel the membership on March 9, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and Scores here, you will begin your trial membership in CreditCheck® TotalIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM We have received your request to cancel your Experian Credit TrackerSM membership Per your request, we have canceled your membership effective February 21, We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the accounts opened at Experian Credit TrackerSMOur records indicate that you and your husband enrolled with on September 27, and May 30, respectivelyOur records show that both memberships were cancelled on March 6, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their orderWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled with CreditCheck(R) Total on September 5, Customer satisfaction is our priority, we have cancelled your membership effective October 5, and on the same date we have issued a refund of $ Please allow - business days for these funds to process to your credit card account At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on December 29, 2014, and followed by a request to cancel your membership on January 6, 2015.Customer satisfaction is our priority, as a couresy we have issued a refund of $on January 8, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not reflect on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am sorry if I was not clear about my issue with several of your websites.Yes I had a membership for and when I decided to upgrade to a bureau report and score which you just quoted for 24.95,and which was advertised on the website and I saw every time I logged in.I was trying to order them for but when I tried to check out the website was trying to charge me 39.95.I then called in to try and get the advertised price of and was told no it was and the person insisted that was the price.For which my answer was you cannot advertise one price then charge another.That was my issue with Regards,website [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on November 16, 2015, and followed by a request to cancel the membership on April 29, A Welcome email notification was sent to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $ Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on May 3, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSMYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectationWe apologize for any misunderstanding or inconvenience

Thank you for expressing your concernsAfter doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional information We would appreciate if you can provide us with the following: a Full credit card number being billed b Bank statement indicating card being billed c Membership ID Please fax any supporting documents to: [redacted] ATTN: Experian Consumer Affairs (Complaint ID: [redacted] ) Or, you can mail to: [redacted] Our customers are very important to us and we look forward to hearing from you with the information requested abovePlease note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different companyThank you for your understanding and cooperation

Thank you for expressing your concerns regarding the FICO(R) Score Powered by Experian(R) included in your membership ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports Our records indicate that you enrolled with CreditReport.comTM on November 13, 2014, and followed by a request to cancel the membership on December 7, On April 19, 2015, your membership with CreditReport.comTM was upgraded to Experian Credit TrackerSM Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We realize that you may have seen a discrepancy in the score you received from a lender related to your credit application and the score provided as part of your membershipWe try to make it a point to inform our customers that various scoring models are available in the marketplace and have different potential usesFor instance, we include a disclosure on our site describing the score provided with the credit monitoring membership you purchased The following disclosure is displayed on our landing “Credit score calculated based on FICO Score modelYour lender or insurer may use a different FICO Score than FICO Score 8, or another type of credit score altogetherLearn More.” After selecting the “Learn More” link, a disclosure is displayed which begins with the following: “FICO(R) Scores are developed by Fair Isaac CorporationThe FICO Score provided by Experian is based on FICO Score Many but not all lenders use FICO Score 8.” Here, the score that is provided as part of your membership is the FICO(R) model based on Experian(R) dataIt is a score that many lenders use in the credit application decision-making processFICO(R) Scores, ranging from to 850, are developed by Fair Isaac Corporation which specializes in developing credit-scoring systems for lenders and other businessesThis can help you see and understand how lenders may view your credit worthinessIt is used by many lenders, and is indicative of your overall credit risk Certain industries may use custom credit scores that are tailored to their specific needsThe custom scores may be unique to a specific industry, such as mortgage lending or auto lendingThese custom scores may be created based on information found in credit reports together with other information from the lender’s own portfolio, such as account history It is unfortunate that you had an adverse experience while dealing with Experian Credit TrackerSM, we vigilantly strive to provide the highest standards of customer care and satisfaction Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on December 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter, and provides you some clarity as to the discrepancy between the scores you received and the various scores available in the marketplace

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on October 10, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 17, This was followed by a request to cancel the membership on October 19, A welcome email notification was sent to the email address you provided at the time of enrollmentOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on October 20, Please Allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM If you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membership You may easily cancel your trial membership online anytime within the trial period without chargeThe following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO(R) Score here, you will begin your 7-day trial membership in Experian CreditWorksSM You may cancel your trial membership at any time within days without charge If you decide not to cancel, your membership will continue and you will be billed for just $for each month that you continue your membership You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership feeIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on July 26, We apologize for any inconvenience our hold times caused you In response to this complaint, the membership was canceled on October 12, We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on April 7, 2014, and followed by a request to cancel the membership on September 15, At that time a $ refund was issuedA welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $99.75, making your total refund $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website: Important information: When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you enrolled with Experian CreditWorksSM on March 29, for an introductory rate of $ The membership was not cancelled within the introductory period Consequently, in accordance with the published terms of our offer, the card provided was charged our monthly membership fee of $on May 1, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective May 29, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing *Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfiedWe apologize for any misunderstanding or inconvenience We have, as a courtesy, issued a refund totaling $on May 15, Please allow - business days for these funds to process to the credit card accountWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.Our records indicate that you ordered a one dollar credit report along with a trial membership on June 24, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 3, A Welcome email notification was sent to the email address you provided at the time of enrollmentOn July 13, 2016, you contacted us and your paid benefits were set to end on August 2, In response to this complaint, we have canceled all benefits, effective July 14, 2016.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on July 14, Please Allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.Unfortunately, we are not able to delete your entire online account and profile at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting ActIn addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.We can/did, upon your request, deactivate/cancel your account, contact information, billing information, and financial information from our active database.Thank you for your understanding in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you for your prompt responseI do suggest however, that a simple (and more transparent) change to the website indicating that your site is a privately run site and NOT EXPERIAN would demonstrate a level of integrity not displayed therewith Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on December 20, 2014, and followed by a request to cancel the membership on January 02, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 7, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on July 13, 2015, and followed by a request to cancel the membership on April 21, A Welcome email notification was sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on April 28, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 17, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on February 20, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Membership ID: [redacted] Regards, [redacted] ***