Experian Consumer Services

We appreciate your feedback and have noted your concernsAfter conducting an additional review, our decision remains the same; Please understand that not every consumer is guaranteed online access to their credit report; that is why we also offer the option of writing in or calling in to request your credit report For additional assistance, you may call the toll free telephone number, 888-397-***, to obtain a report directly from Experian, or write to Experian at P.OBox 9701, Allen, TX For more information regarding your credit and frequently asked questions, you may visit: http://www.experian.com/blogs/ask-experian ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI addition, I truly appreciate your commitment to excellent customer service, which I have found in this situation was handled very wellI will more than likely subscribe to your service in the future Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be somewhat satisfactory to meWhile Experian did finally refund my money after I spent an hour on hold waiting for them to to deal with the call, the major problem still remainsThey have their User Experience, User Flow, whatever you want to call it, set up so that, by default, customers who are looking for the free credit score that Experian is mandated to provide by the federal government, end up purchasing a product, and signing up for a a month productThere are people who won't catch this soon enoughIf you want to see the whole extent of the boondoggle they are running, just take a look at their [redacted] page in San FranciscoThe number of complaints about this practice is insane Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditCheck(R) TotalOur records indicate that you enrolled on March 1, 2018, and followed by a request to cancel the membership on March 8, There were no monthly billing charges.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on September 29, 2014, and followed by a request to cancel the membership on October 10, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 15, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.?Our records indicate that you enrolled with Experian Credit TrackerSM on December 03, 2014, and followed by a request to cancel the membership on December 14, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on December 16, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $14.95.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled with FreeCreditReport.com(R) on October 6, 2011, and on March 29, 2015, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSM On May 1, 2017, you contacted us and the paid membership was canceled.On October 7, 2017, our representative reached out to you via phone and located a membership for Experian Credit TrackerSM for your husband that was started on April 26, On October 7, 2017, the membership was canceledA refund was issued to you in the amount of $ Please allow 3-business days for these funds to process to your account We feel it is important to keep our consumers informed during the enrollment process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on January 24, 2018, and followed by a request to cancel the membership on March 6, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 14, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep our customers informed The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on September 22, and followed by a request to cancel the membership on October 6, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 8, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on June 30, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 9, A Welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits ended on August 8, You now have access to your Experian(R) credit report and FICO(R)Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on September 2, Please Allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 9, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 17, 2016, and on or about the 17th of each following monthA welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective January 17, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOn December 29, 2016, a one month refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued an additional refund totaling $on January 4, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.But, there business practice seems to be common practice and diseptive It's very evident with the 1,000's of complaints online as well with Revdex.comI have forwarded this compliant to my congressman [redacted] district of [redacted] In hopes that some legislature will come of thisPeople come to experian to confirm their credit and in most cases to repair their creditMoney can be tight especially for someone who is out of workOr as in my case a retired disabled military vet Yes, Im satisfied with the refund but bitterr at how this company does business Regards, [redacted]

Thank you for your recent request to remove your personal information from our files Unfortunately, we are not able to delete your entire online account and profile at this timeWe are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to verify permissible purpose under the Fair Credit Reporting Act In addition, pursuant to Federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) yearsOf course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy We did, upon your request, cancel your account, contact information, billing information, and financial information from our active database Thank you for your understanding in this matter

Thank you for the opportunity to respond to your concerns regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on March 4, A welcome email notification was sent to the email address you provided at the time of enrollment In response to this complaint, the membership was canceled on February 22, We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve Customer satisfaction is our priority As a courtesy, we issued a refund to you in the amount of $on February 22, Please allow 3-business days for the funds to process to your account.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on February 17, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 28, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your paid benefits will cease, effective March 26, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $($plus $tax) on March 3, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for bringing your concerns to our attention Our records indicate that on October 18, 2017, you ordered a one-dollar credit report along with a trial membership in Experian Credit TrackerSMA welcome email notification was sent to the email address you provided at the time of enrollmentThe membership was not cancelled within the trial period, consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on November 2, We received notification from you to cancel the membership on November 18, 2017, at which time your membership was immediately cancelled Our records also show that on September 18, 2017, you enrolled in a membership with Experian IdentityWorksSM Premium on a 30-day free trial basisA welcome email notification was sent to the email address you provided at the time of enrollmentThe membership was not cancelled within the 30-day trial period, consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 22, 2017, and on or about the 22nd of each following month Our websites describe our offers and the order forms detail the terms and conditions of each offer, including billing at the end of the respective trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order In response to your Revdex.com complaint, your Experian IdentityWorks Premium membership was immediately cancelled on January 5, 2018, and a one-month courtesy refund was issued in the amount of $Please allow 3-business days for these funds to process to your credit card account We apologize for any inconvenience our hold times may have caused, and appreciate the time you took to send us feedback regarding our product and websiteWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM Our records indicate that you enrolled with CreditReport.comTM on September 25, 2014, and followed by a request to cancel the membership on October 15, Customer satisfaction is our priority, as a courtesy we have issued a full refund in the amount of $on October 21, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Upon date of enrollment, the following disclosure was displayed on our website: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on May 18, 2015, and followed by a request to cancel the membership on May 27, Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on May 28,Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge [redacted] , Inc., via its website Experian Credit TrackerSM, is an affiliate of Experian(R) that provides credit monitoring and internet access to the customer’s personal credit reportsWe assist the customer in accessing their credit report online and answer questions regarding our products We apologize for any inconvenience or misunderstanding; however, we are not Experian(R) the credit bureau We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on June 12, 2015, and followed by a request to cancel the membership on July 14, A welcome email notification was sent to the email address you provided at the time of enrollment At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee Customer satisfaction is our priority, as a courtesy we have issued a total refund of $Please allow 3-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We are not affiliated with the annual free credit report programUnder a new Federal law, you have the right to receive a free copy of your credit report once every months from each of the three nationwide consumer reporting companiesTo request your free annual report under that law, you must go to www.annualcreditreport.com We hope the above information is helpful to you in considering this matter