Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker Our records indicate that you enrolled with Experian Credit Tracker on August 25, 2014, and followed by a request to cancel the membership on September 3, A courtesy refund of $was processed at that time At this time we would like to express our regret that your experience with Experian Credit Tracker may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main Important information: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Crediting my account at my bank in an amount which does not specify what this amount represents First, the amount is not itemized in any manner So I have no way of knowing what this amount represents Second, I do not know what decision Experian is referring to I received no decision from them at any time The only thing I received was in response to the email description of the "theft by fraud" Experian committed by taking funds from my bank account that they had no right, authority, or permission to take They responded that I opened an account with them on November 4, - which I most certainly did not I reviewed my bank statement for March 14, today, and found the three fraudulent charges to my account there There were other fraudulent charges later in March, and two in April I have absolute proof of this by my bank statements issued in the regular course of business by the bank to me, as its customer Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) TotalOur records indicate that you enrolled with CreditCheck(R) Total on September 6, Your membership was canceled on September 20, Customer satisfaction is our priority; as a courtesy our email team processed a refund of $on October 11, Please allow - business days for these funds to process to your credit card account At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on April 26, 2015, and followed by a request to cancel the membership on May 6, Email notifications were sent to the email address you provided at the time of enrollmentCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on May 12, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total Our records indicate that you enrolled with CreditCheck(R) Total on April 20, 2016, and followed by a request to cancel the membership on May 2, A Welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95, on May 5, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO® Scores, you will begin your 7-day trial membership in CreditCheck® TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your $Credit Report and FICO® Score here, you will begin your 7-day trial membership in CreditCheck® TotalYou may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $29.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 29, A welcome email notification was sent to the email address you provided at the time of enrollment The membership was not canceled within the trial period Consequently, the card provided was charged our monthly membership fee on July 7, 2016, and on our about the 7th of each following month On August 7, the price of the membership increased from $($plus $tax) to $($plus $tax)Notifications were sent regarding this change This was followed by a request to cancel the membership on November 12, A one month courtesy refund was issued in the amount of $($plus $tax) at the time of cancellation.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on November 15, Please allow - business days for these funds to process to your credit card account Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.We appreciate the time you took to send us your comments We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

We apologize for any confusion, however in order to respond to your rebuttal, we need to know the subject of your dissatisfactionThank you

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 8, 2015, and followed by a request to cancel the membership on March 7, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 10, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick Here to get your free annual credit report available under federal law We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R) Our records indicate that you enrolled with Freecreditreport.com(R) on August 23, 2014, and followed by a request to cancel the membership on September 18, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 20, Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main *IMPORTANT INFORMATION When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick here to access your free annual credit report available under federal law We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered our free CreditWorksSM Basic membership on May 30, We show you canceled your membership on November 15, We do apologize for any confusion with the cancellation of your membership Our website offers the chance to cancel the membership online under the My Profile section then My Membership Located at the bottom of this page you are asked “Do you want to cancel your Experian CreditWorksSM membership?” and you have the option to cancel thereAt this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellenceOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their orderWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 28, 2014, and followed by a request to cancel the membership on July 5, 2016.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on July 8, Please allow - business days for these funds to process to your credit card account We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order.In an attempt to provide some clarity on the issue of accessing your credit card information, we would like to offer the following explanation: Our charges are authorized automatic payments It is a common practice for financial institutions to communicate the updated card number to companies with such authorized deductions to ensure that the customer’s payments are kept current It is unfortunate that you had an adverse experience while dealing with Experian Credit Tracker?, we vigilantly strive to provide the highest standards of customer care and satisfactionWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian [redacted] SMOur records indicate that you enrolled with Experian [redacted] SM on October 2, 2011, and followed by a request to cancel the membership on February 15, Regretfully, your membership was not cancelledYou contacted us again on March 10, 2015, at which time the membership was cancelledWe apologize for any inconvenience or misunderstanding, to insure your satisfaction we have issued a refund of $on March 25, Please allow - business days for these funds to process to your [redacted] card account It is also important to note that this refund should appear on your next [redacted] card statementAt this time we would like to express our regret that your experience with Experian [redacted] SM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $ [redacted] Report & FICO® Score, you will begin your 7-day trial membership in Experian [redacted] SMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargePlease be advised that the price disclosed when you subscribed was $ConsumerInfo.com(R) Incis not the [redacted] Bureau, Experian(R) We are part of the Experian(R) Company that owns a large family of online consumer [redacted] reporting sites Therefore, we are unable to complete your dispute request You must make your dispute directly to the [redacted] bureau that supplied the information about youWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and membershipsWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one dollar credit report along with a trial membership on November 29, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on December 8, 2017, and on or around the 8th of each subsequent monthA welcome email notification was sent to the email address you provided at the time of enrollmentOur records further indicate, on January 26, 2017, you contacted us and the paid benefits of the membership were discontinuedIn response to this complaint, on February 7, 2018, the membership was completely canceled, effective immediatelyOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on February 7, Please allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM Plus may not have met your expectation or our standard of excellence We feel it is important to keep our customers informed The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns regarding Experian CreditWorksSM Plus.Our records indicate that you enrolled with Experian CreditWorksSM Plus on September 10, On September 11, 2017, you contacted us and the paid benefits of the membership were canceled within the trial periodCustomer satisfaction is our priority In response to this complaint, we canceled all membership benefits, effective September 17, On this date a refund was also issued to you for the $charge Please allow 3-business days for the refund to process to your account No other membership fees have been billed for your account.We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve I hope the above information has been helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with FreeCreditReport.com(R) on October 4, 2007, and on March 29, the membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSM This was followed by a request to cancel the membership on September 2, Our website describes each of our offers and each respective order form details the terms and conditions of the order, including prices and billingThe consumer agrees to these terms when submitting his/her order.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 19, Please allow - business days for these funds to process to your credit card accountUnfortunately, we are not able to delete your account or profile records at this time We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, in order to comply with applicable lawWe understand the sensitive nature of this information, and maintain this data in a secure manner and respect your privacy in accordance with our privacy policy.It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM We vigilantly strive to provide the highest standards of customer care and satisfaction We do understand and acknowledge your frustration We trust that this explanation has gone some way to clarify this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled with Experian Credit TrackerSM on March 17, 2016, and followed by a request to cancel the membership on March 29, A welcome email notification was sent to the email address you provided at the time of enrollment Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on March 30, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing Important information: When you order your $Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Oops, I am not sure how I respond to the complaint? My money has been refunded and I am satisfied with the businesses response.Thank you, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I did receive a refund from Experian and I would like to thank you :-) [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on February 4, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 13, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective March 13, You will continue to have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on February 27, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for bring your concerns to our attention regarding the accounts opened on October 29, and September 21, Our records indicate that on October 29, you signed up for credit monitoring on one of our websites: Freecreditreport.com(R).We do not have any record of you requesting cancellation prior to being charged for the membershipTherefore, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership feeYou contacted us on February 9, 2011, to cancel the membership Our records also indicate that a membership with CreditReport.comTM was opened on September 21, We received notification to cancel this membership on August 1, At that time a refund of $was issued At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processThe below disclosure is displayed on the main IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $274.45, Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles In regards to your request for reimbursement of the bank/credit card fees, our policy states that we are not responsible for any credit card fees, overdraft charges or bank fees if your account contains insufficient fundsSince your credit card company/bank has assessed this fee, we recommend that you contact them as it relates to this matter We hope the above information is helpful to you in considering this matter