Experian Consumer Services

Thank you for the opportunity to respond to your concerns.The referenced advertisement for a FICO(R) Score for $is a trial offer for our credit monitoring membership, Experian Credit Tracker? We apologize for any misunderstanding or inconvenience; however ConsumerInfo.com(R) and Experian Credit TrackerSM are not affiliated with the annual free credit report program Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order These terms are displayed on the landing page of our website, and also on the order form, where your credit card information is entered.A full refund has been issued, an amount totaling 237.59.If you believe that the order was fraudulently placed with us, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.We do understand and acknowledge your frustrationWe trust that this explanation has gone some way to clarifying our standpoint in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution will be accepted I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I am still upset and dissatisfied by the company's horrible business practice and that they are able to continue to operateI however will accept the funds and not ask to push the issue furtherThank you very much for your intervention with Experian and I hope you make it more known that you are a source to use if this were to happen to someone elseI was lucky that I was able to find someone to direct me your way Regards, [redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 17, 2015, and followed by a request to cancel the membership on July 28, A welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on July 31, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit Report and FICO® Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeWe appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM BasicOur representative reached out to you on May 10, and spoke with you regarding your membership concerns At this time, you indicated that the issue had been resolvedFor any additional assistance, please reach out to our representative at the telephone number provided to youWe hope the above information is helpful to you in considering this matter

Thank you for your inquiry regarding the advertisement you received from [redacted] As an initial matter, please note that ConsumerInfo.com, Inc(“CIC”), and its product CreditReport.comTM, is an affiliated company of Experian the credit reporting agency, and in that capacity offers a variety of credit monitoring products that include online access to consumers’ personal credit reports and scores We take the improper and unauthorized promotion of our products and services very seriously and actively investigate scenarios such as this However, the advertisement you replied to (and the subsequent e-mail sent by a third party) were not authorized by ConsumerInfo.com, Inc Our records indicate that you enrolled with CreditReport.comTM on October 9, 2014, and followed by a request to cancel the membership on October 23, Our records further indicate that a courtesy refund of $was issued on October 24, To ensure your satisfaction, we have refunded the remaining $back to the card on filePlease allow 7-business days for the refund to process to your card accountIt is also important to note that this refund may not be reflected on your card statement for 1-billing cycles At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge We apologize for any inconvenience or misunderstanding and hope the above information is helpful to you in considering this matter

Thank you for informing us of your recent experience with Experian CreditWorksSM We understand how upsetting a potential credit card fraud situation can be.ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal credit reports.Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian CreditWorksSM was ordered on August 4, utilizing a [redacted] with the last four digits Since the trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on August 13, and September 13, 2016.Additionally, our records show that you contacted CIC on September 15, 2016, and stated that you are the holder of the ***, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** In response, CIC ended the paid benefits and issued a refund of $21.95.Our records also indicate that on September 16, a three bureau credit report and scores was ordered utilizing the same [redacted] card A refund for this charge was issued on September 17, 2016, an amount of $Since you believe that the orders were fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on September 21, Please allow - business days for these funds to process to your credit card account We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter

Thank you for expressing your concerns regarding Experian CreditWorksSM We have reviewed and considered the information you have supplied through the Revdex.com and directly to ExperianIn your complaint, you indicate that you were not able to obtain your credit report online from Experian Please understand that not every consumer is guaranteed online access to their credit report; that is why we also offer the option of writing in or calling in to request your credit report For additional assistance, you may call the toll free telephone number, 888-397-3742, to obtain a report directly from Experian, or write to Experian at P.OBox 9701, Allen, TX For more information regarding your credit and frequently asked questions, you may visit: http://www.experian.com/blogs/ask-experian We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled on January 15, Your membership was cancelled on April 9, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 9, Please allow - business days for these funds to process to your credit card account Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on April 25, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on May 4, A welcome email notification was sent to the email address you provided at the time of enrollment On May 10, 2017, you contacted us and the membership was canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on May 10, Please allow - business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM.Our records indicate that you enrolled with Experian CreditWorksTM on December 13, A Welcome email notification was sent to the email address you provided at the time of enrollment This was followed by a request to cancel the membership on May 8, At the time of cancellation, a one month courtesy refund was issued for $21.95.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on May 10, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian CreditWorksTM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing PAYMENT INFORMATIONWhen you order your $Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™You may cancel your trial membership at any time within days without chargeIf you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membershipYou may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership feeWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total Our records indicate you contacted us on February 22, 2018, and your membership was cancelled At the time of cancellation, a one month courtesy refund was issued for $We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thanks for your assistanceThis is an excellent service available to consumersRegards, [redacted] ***

Revdex.com: Experian can keep in mind, that I DID NOT sign up for their service, period! Upon getting my yearly free credit report, this is where I was forced to pay 1$Perhaps your iT department should fix this problemI assumed I was getting my free yearly reportThere was also nothing to indicate I was signing up for any serviceI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?Our records indicate that you ordered a credit report along with a membership in Experian Credit Tracker? The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on April 4, We received notification from you to cancel the membership on August 30, A welcome email notification was sent to the email address you provided at the time of enrollmentOur website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their orderAlso, on July 27, we notified you by email of a price increase to $At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing [redacted] Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfiedThe following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feeCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on August 30, Please allow - business days for these funds to process to your credit card accountWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with [redacted] Total We understand how upsetting a potential credit card fraud situation can be [redacted] , Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports Our records indicate that two complimentary Experian(R) credit scores along with trial memberships in [redacted] Total was ordered on March 24, utilizing a Visa card with the last four digits ***In addition, the consumer certifies that the information given is complete and accurate and that we have authorization to use this information for the outlined purposes Additionally, our records show that you contacted CIC on March 25, 2015, and stated that you are the holder of the Visa card, did not open the accounts in question and believed that the orders was fraudulently placed with us by a third party utilizing your Visa cardIn response, CIC cancelled the membership and locked the accounts Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 8, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on July 19, The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 28, A welcome email notification was sent to the email address you provided at the time of enrollment Per your request, your paid benefits will cease, effective August 28, You will continue to have access to your Experian(R) credit report and FICO(R)Score, once every days, at no charge to youOur website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue The consumer agrees to these terms when submitting their orderWe have, as a courtesy, issued a refund totaling $on August 4, Please Allow - business days for these funds to process to the credit card accountAt this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing IMPORTANT INFORMATION When you order your $Credit report and FICO® Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without chargeIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The response claims that fine print noted that I'd be charged $for a credit report and $per month for some sort of service, yet the entire site claims in numerous place and large type that $gives you access to your score and report I interpreted this sale to be $for my credit report I did not want, nor did I use any other services They can't have it both ways, the report can't be both $and $simultaneously This site is intentionally deceptive and I am not responsible for deliberately misleading sales techniques Regards, [redacted]

Thnak you for your feedback, Please see our previous response

Thank you for contacting us regarding the account opened at Experian.comExperian.com does offer a $1.00(dollar) 7-day trial membership in a monthly credit monitoring product Our website describes the offer in detail and the Order Form Details along with the terms and conditions of the offer, including billing at the end of the $1(dollar) 7-day trial and monthly thereafter unless and until the customer notifies us of their wish to cancel This was agreed to when submitting the order Our records indicate that [redacted] [redacted] enrolled with Experian Credit TrackerSM on April 2, The membership was not cancelled within the $1.00(dollar) 7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on April 9, On April 11, 2015, we received notification from you to cancel the membership As a courtesy, we have issued a refund of the monthly membership fee, $21.95, on April 18, Please allow 3-business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is a wonderful courtesy to me and my familyHowever, it does not address how easy and accidental it is to sign up for their premium service, and how difficult it is for these customers, like myself, to cancelI will wait for the business to perform the proposed refund and, if they do, will consider this complaint mostly resolvedHowever, I'd like to see them update their phone systems to either include directions for online cancelations, an approximate wait time, and/or offer a callback in lieu of blindly waiting Regards, [redacted]