Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The company contacted me directly and cancelled my membership as requested. Thank you for your assistance in handling this issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be
satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't know why you want this personal information now Now it feels like some scam You refunded the funds this week I'm not providing you additional information for you to try and rip me off somehow
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on September 18, 2014, and followed by a request to cancel the membership on September 26, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processUpon date of enrollment, the following disclosure was displayed on our website:
Important information:
When you order your $Credit Report & FREE Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM Our records indicate that you enrolled on June 17, 2011. On May 10, the benefits of the membership were upgraded. Notifications were sent regarding this change. Your membership is set to end on March 26, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The customer agrees to these terms when submitting their order We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM
Our records indicate that you ordered a one dollar credit report along with trial membershipThe membership was not cancelled; consequently, in accordance with the published terms of our
offer, the credit card provided was charged our monthly membership fee on May 5, We received notification from you to cancel the membership on May 11, A Welcome email notification was sent to the email address you provided at the time of enrollment
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe consumer agrees to these terms when submitting their order
We have, as a courtesy, issued a refund of the monthly feesPlease Allow - business days for these funds, an amount totaling $21.95, to process to the credit card account(It is also important to note that this refund should appear on your next credit card statement.)
We apologize for any misunderstanding or inconvenienceAs a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA lawsTo submit a request under the FCRA via Experian, please call 1-888-397-For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMWe apologize for any inconvenience or misunderstanding. To ensure your satisfaction, we have issued a additional refund in the amount of $ on January 3, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

July 24, 2015
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will await a clearly stated confirmation that my membership with Experian and all of its' affiliates has been entirely cancelled and there will be no future billings to my accountI am thankful that Experian will refund my credit card for $and appreciate Revdex.com's effort to ensure that this matter was handled properlyI will consider this complaint resolved when Experian performs these actions in the next 3-business days (as stated in their response). Sincerely,
*** ***

Thank you for contacting us regarding the accounts opened at Experian.comExperian.com does offer a $1.00(dollar) 7-day trial membership in our monthly Experian Credit TrackerSM credit monitoring product. Our website describes the offer in detail and the Order Form.
Details along with the terms and conditions of the offer, including billing at the end of the $1.00(dollar) trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order. A welcome email notification was sent to the email addresses provided at the time of enrollment.Our records indicate that Hope and *** *** enrolled with Experian Credit TrackerSM on January 4, The memberships were not cancelled within the $1.00(dollar) 7-day trial period Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on January 11, 2015, for each of their accountsOn January 15, 2015, we received notification from Hope *** to cancel the memberships. As a courtesy, we have issued a refund of the monthly membership fees of $on February 16, 2015. Please allow 3-business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for offering to refund my money, however do you THINK this will solve the issue? I paid for a credit report because I NEED it, not because I enjoy spending moneyI find it ridiculous that you would offer a refund instead of trying to solve the issueRegardless, as I predicted a few days ago amongst friends, that your responce would be such that it would not solve my issue but kick me to the curb as a customer, leaving me without what I need and had intended to purchaseSo, I called your company back and eventually found a competant employee who solved my issue without any problems, unlike previouslySo, this issue is resolved, thank you for wasting many hours of my valuable time and energy
Regards,
*** ***

Thank you for writing and expressing your concerns.We apologize for any misunderstanding or inconvenience you may have experienced while attempting to cancel your father’s membership However, due to the sensitive nature of credit reports, we employ security procedures to protect our
customer’s personal information.We would appreciate if you can provide us with the following:A.) Full name of individual being serviced by the Power of AttorneyB.) Present address of the individualC.) Full name of Power of Attorney holderD.) Contact phone number of Power of Attorney holderE.) Copy of legal Power of Attorney documentF.) We are mailing an affidavit to you If the Power of Attorney is older than two years, you will need to complete the affidavit and have it notarized Please fax any supporting documents to: (885) 829-9851 ATTN: Consumer Relations Group (Complaint ID: ***)Or, you can mail to: PO Box 2390Allen, TX 75013We will review your documents upon receipt and you will be contacted We look forward to hearing from you with the information requested above

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on September 11, and followed by a request to cancel the membership on September 20, 2014. A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on September 30, 2014. Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
Important information:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargethe trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total
Our records indicate that you enrolled with CreditCheck(R) Total on November 11, 2014, and followed by a request to cancel the membership on December 2, A welcome email notification was sent
to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and Scores here, you will begin your trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. We have received your request to cancel your CreditCheck(R) Total membershipUpon your request, we have cancelled your membership and issued a refund of $plus $sales tax for a
total of $on October 13, We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their personal
credit reports.Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM was ordered on March 16, On this date, a three bureau credit report and scores was also purchased Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 24, 2016, and on or around the 24th of each subsequent month On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $to $ Additionally, our records show that you contacted CIC on January 27, and stated that you are the holder of the credit card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your card In response, CIC cancelled paid benefits of the membership and issued a refund of $24.99. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on February 1, Please allow - business days for these funds to process to your credit card account We hope the above information is helpful to you in considering this matter

Thank you for contacting us regarding the accounts opened at Experian Credit Tracker?Experian Credit Tracker? does offer a $1.00(dollar) 7-day trial membership in a monthly credit monitoring product. Our website describes the offer in detail and the Order Form. Details along with the
terms and conditions of the offer, including billing at the end of the $trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order. Our records indicate that *** ***s and *** ***s enrolled with Experian Credit Tracker? on January 21, The memberships were not cancelled within the $1.00(dollar) 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $on January 28, 2015, for each of their accountsWe apologize for any inconvenience or misunderstanding. Our records indicate that your bank has recovered the fees for you, an amount totaling $43.90, as of February 2, We are therefore unable to refund the monies, as you have already received them backOn January 28, 2015, we received notification from *** ***s to cancel her membershipOn January 30, 2015, we received notification from *** ***s to cancel *** ***s’s membershipAlso in reviewing your customer files it appears you purchased and viewed your bureau credit report on January 21, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundableWe have issued an additional credit for $for each membership, on February 5, 2015, making your total refund $When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statementIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on October 14, 2016, and followed by a request to cancel the membership on October 25, A welcome email notification was
sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 27, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge. We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason why I reject this is because they still haven't solved the internal flaw in their policyIn the they of account that Experian is offering, I can create an account online but the cancellation is only done over a phone callFor online only account, I will like that account should be cancelled or terminated onlineThis is a customer fraud issue, where once you accidentally sign in you can't cancel until you get hold of an agent to cancel it for youI have few problems with this issue:a) They don't inform customers about the upcoming monthly charge (No billing statement)b) They don't inform whether you want to cancel the trial subscription (No opt-out option)c) They don't pro rate the bill after cancellation and issue a refund (No pro rate option, if you miss by few days)d) No online cancellation option for an online only service.Regards,
Thanks a lot Revdex.com,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on July 13, 2014, and followed by a request to cancel the membership on September 14, At the time of
cancellation, a one month courtesy refund was issued for $to the credit card on file
We apologize for any inconvenience or misunderstanding Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $on September 24, 2014, for a full refund amount of $ Please allow 7-business days for these funds to process to your credit card account It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process The below disclosure is displayed on the main page:
IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for contacting us regarding the account opened at CreditScore.comTMCreditScore.comTM offers a membership to our monitoring product that comes with a 3-Bureau credit report and Credit Scores for $Our website describes the offer in detail and the order form details the terms and
conditions of the offer, including immediate bill and monthly thereafter unless and until the customer notifies us of their wish to cancelThis was agreed to when submitting the order. Our records indicate that ***, *** and *** *** enrolled with CreditScore.comTM on December 15, The memberships were not cancelledConsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $and $on December 15, 2014, for each of their accounts and on or about the 15th of each subsequent month.On January 19, 2015, we received notification from *** *** to cancel the membershipsAt the time of cancellation, a refund in the amount of $was issued to the credit card on file To ensure your satisfaction, we have issued an additional refund of $on January 22, to the credit card on file. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation