Experian Consumer Services

Thank you for your response. We have notated your concernsWe have issued a refund of *** for the bureau credit report and score that was billedPlease see our previous response

Thank you for your feedback, we have as previously stated, fully refunded the charges you incurred for the membership.we hope this helps to clarify

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.In the complaint I stated I want someone to contact me directly to go over my credit report as the customer service I have recieved has been poor
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 11, 2016, and followed by a request to cancel the membership on July 19, We have researched your account
and there is no record of you requesting cancellation prior to this date.As a courtesy, we have issued a refund of $plus $sales tax for a total of $on July 21, Please allow - business days for these funds to process to your credit card account At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website describes the offer in detail and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order.We appreciate the time you took to send us your comments and suggestions We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us It is through information provided by customers as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on April 5, A welcome email notification
was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 16, for the membership feesPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeClick Here to get your free annual credit report available under federal law
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to clarify the $charged at the time of your enrollmentOur records indicate that on April 10, you ordered a free Experian(R) credit report from Experian Credit TrackerSM which enrolls you into the 7-day trial of our monitoring product. Also in
reviewing your customer file it appears you purchased your bureau credit report on April 10, At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page: PAYMENT INFORMATION: When you click the “Get All Scores & All Reports” button, your credit card on file will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is nonrefundable We apologize for any inconvenience or misunderstandingAs a courtesy, we have issued a refund of $on April 21, When we issue a credit it takes hours to post to your financial institution, however it can take from - days for them to post the funds to your accountIt is also important to note that this refund should appear on your next credit card statementWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help in this matter!
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that *** *** enrolled with Experian Credit TrackerSM on July 10, 2014, and followed by a request to cancel the membership on September 20, 2014.
Customer
satisfaction is our priority, as a courtesy we have issued a refund of $on October 22, Please allow 7-business days for these funds to process to his credit card account. It is also important to note that this refund may not be reflected on his credit card statement for 1-billing cycles
At this time we would like to express our regret that his experience with Experian Credit TrackerSM may not have met his expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R)Our records indicate that you enrolled with Freecreditreport.com(R) on November 23, 2014, and followed by a request to cancel the membership on January 30, At the time of cancellation, a
one month refund was processed in the amount of $plus $sales tax for a total of $to the credit card on fileCustomer satisfaction is our priority, as a courtesy we have issued an additional refund of $plus $sales tax for a total of $on January 31, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statementAt this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.comIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without chargeIt is unfortunate that you had such an adverse experience while dealing with Freecreditreport.com(R), Freecreditreport.com(R) vigilantly strives to provide the highest standards of customer care and satisfactionWe hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSMOur records indicate that you enrolled with Experian Credit TrackerSM on February 3, 2012, and followed by a request to cancel the membership on March 7, Customer satisfaction is our
priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on March 15, 2018. Please allow - business days for these funds to process to your credit card account. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep our customers informed. The following is an excerpt from our Global Terms and Conditions: If you do not cancel your free trial membership within days of the date you place your order, your membership will continue automatically and the monthly/annual fee will be billed to the credit card or other billing source provided by you when you enrolled in credit monitoring, on the first day of each successive membership termWe apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improveWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit Tracker?Our records indicate that you ordered a credit report along with a membership in Experian Credit Tracker?. The membership was not cancelled; consequently, in accordance with the published
terms of our offer, the credit card provided was charged our monthly membership fee on May 25, 2016. We received notification from you to cancel the membership on September 1, 2016. A welcome email notification was sent to the email address you provided at the time of enrollmentOur website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancel The customer agrees to these terms when submitting their order. At this time we would like to express our regret that your experience with Experian Credit Tracker? may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: * Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfiedThe following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered: PAYMENT INFORMATION When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSM Your credit card will be charged an introductory rate of $for the first month of your membership After the first month, you will be charged $for each month you continue your membership If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership feeCustomer satisfaction is our priority, as a courtesy we have issued a refund of $on September 12, 2016. Please allow - business days for these funds to process to your credit card accountIn the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companiesWe strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus. We have received your request to cancel your Experian CreditWorksSM Plus membership and have canceled your membership effective March 8, Customer satisfaction is our
priority, as a courtesy we have issued a refund of $on March 8, 2018. Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ExperianCreditTrackerSM
Our records indicate that you enrolled with ExperianCreditTrackerSM on May 25, 2015, and followed by a request to cancel the membership on June 8, A welcome email notification was sent
to the email address you provided at the time of enrollment
At this time we would like to express our regret that your experience with ExperianCreditTrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 11, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[As I have mentioned now several times, I DID cancel my membership within hours via the automated phone systemThe response from this organization continues to be "we did not receive a request to cancel" which seems an obvious fact to meClearly, if their system was working properly, they would have received a request and we would not be having this disputeSo stating that over and over again is not doing anyone any good What I am stating is that I DID cancelIt was within hours of signing upIf I hadn't cancelled, I would not be taking it this farIf I had kept the service, I would likely have been using it It's frustrating to see (literally) thousands of similar complaints of the same nature onlineIt comes across as this being intentional on the hope that people, such as myself, won't noticeThen when they call to get it figured out they will only get a credit for month, when they have been paying for a service that they canceled many months agoThe whole thing seems unbelievably unethicalAnd there are probably a vast majority of people that don't want to take the time to complainWell, that money means a lot to me and I want it refundedI'm not going awayI'm not dropping itI canceled the service and they need to make it rightThis was not my error.]
Regards,
*** ** ***

::::: ExperianOctober 30, 2015Revdex.com Serving San Diego, Orange and Imperial Counties Viewridge Ave., #200San Diego, CA 92123RE *** *** Complaint ID # ***REF# ***Dear Revdex.com.Our office recently received your correspondence of October 24,
regarding the above mentioned consumer's personal credit report.We are currently investigating the information with which the consumer disagreesUpon completion of this process, we will provide the results of our investigation directly to the consumer.When a consumer disputes the accuracy or completeness of information on the personal credit report and tells us specifically why they believe the information is inaccurate or incomplete, we process the dispute as required by lawWe contact the furnisher of the information or the vendor that collected the information from a public record source such as a court or other government office either electronically or by US MailWe ask the furnisher or the vendor to conduct a thorough and complete investigation to verify all of the information regarding the disputed item, and report back within the time frame required by lawWe review and consider the response to determine whether to accept it, reject it, or follow up for additional informationIf, after processing, we find that the disputed information is inaccurate, incomplete or cannot be verified, we then delete that information, or modify that information, as appropriate, based upon the dispute and the results of our processingIf we do not receive a response from the furnisher or the vendor within the required period, we update the item as requested or delete the informationIn some instances, upon reviewing the credit file and any relevant information submitted to us, we are able to determine whether the disputed information should be changed or deleted without having to contact the furnisher of the vendorInvestigations can take as long as days to reach a conclusionAfter we complete our processing, we send the consumer the results.In addition to the consumer's right to dispute information in the credit file with the credit reporting agencies, the consumer also has the right to dispute information in the credit report directly with the furnishes of the information.If the consumer questions the results of the dispute process, then they may want to contact the furnisher of the information directly or review the original information in the public recordPlease refer to the original personal credit report for the furnisher or public records office name, address, and phone number (if available).Page 2Experian strives to achieve a high level of customer service for all the consumers they assistLet me assure you that Experian takes its commitment to efficient, expeditious service seriouslyThank you for allowing me to assist youPlease contact our office if you have any questions.Sincerely,*** *** Senior Regulatory Affairs Associate Consumer Affairs Special Services *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 20, A welcome email notification was sent to the email address you provided
at the time of enrollmentPer your request, your paid benefits ended after the day trial periodYou now have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. In reviewing your customer file it appears you purchased and viewed your bureau credit report on September 20, 2016.At enrollment, you entered your personal information and credit card numberAfter enrollment the following disclosure is displayed on the bureau credit report order page:PAYMENT INFORMATIONNote: Your credit card will be charged $once your identity has been confirmed and your report is ready to viewIf, for any reason, we are unable to provide you with this report, we will not charge your credit cardPlease note this transaction is non-refundable.On September 26, 2016, your financial institution accepted fees on your behalf in the amount of $39.95.In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every months from each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a credit report along with a membership in Experian CreditWorksSM on July 8, The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee on August 8, We attempted to bill for the months of September and October but were unable to do so In response to your complaint, we ended your paid benefits, effective October 24, You now have access to your Experian(R) credit report and FICO(R) Score once every days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including the introductory price of $for the first month and continued billing of $for each month thereafter unless and until the customer notifies us of their wish to cancelThe customer agrees to these terms when submitting their order.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:* Introductory price of $for your first month of access, then just $each additional monthCancel anytime if not satisfied.The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:PAYMENT INFORMATIONWhen you order your Credit Report and FICO(R) Score here, you will begin your membership in Experian CreditWorksSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on October 24, Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with CreditReportTM. ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal
credit reportsOur records indicate that a bureau credit report and scores along with a trial membership with CreditReportTM was ordered on October 16, utilizing a Visa with the last four digits ***. Since the trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on October 25, Based upon this complaint, I have cancelled the membership and have issued a refund of $on December 18, Please allow 7-business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-billing cyclesOur product, which is intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other people. Whether or not he/she had their permission to access their credit histories, to do so though our service would constitute fraudWe hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus Our records indicate that you ordered a one-dollar credit report along with a trial membership on February 4, 2018. The membership was not cancelled; consequently, in
accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 15, A welcome email notification was sent to the email address you provided at the time of enrollmentOn February 17, 2018, during your call to us, your membership was changed to our free Experian CreditWorksSM Basic membership. Your membership has been cancelled on February 23, Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order We have, as a courtesy, issued a refund totaling $on February 17, 2018. Please allow - business days for these funds to process to the credit card account. We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve