Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 28, 2014, and followed by a request to cancel the membership on October 28, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on November 4, 2014. Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with ***
Our records indicate that you enrolled with *** on January 2, 2013, and followed by a request to cancel the membership on April 2, An email confirmation notification was sent
to the email address you provided at the time of enrollmentAt the time of cancellation, a one month courtesy refund was issued for $
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on April 4, for the membership feesPlease allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with *** may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
Please be advised that the price disclosed when you subscribed was $
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, unlimited access to your credit report, as well as credit monitoring alerts which were updated daily
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.Our records indicate that you enrolled with CreditCheck(R) Total on December 14, A welcome email notification was sent to the email address you provided at the time of enrollment
This was followed by a request to cancel the membership on August 31, On this date, a refund was issued to you in the amount of $ We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date.At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering process Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge. Customer satisfaction is our priority; as a courtesy we have issued an additional refund of $on September 8, Please allow - business days for these funds to process to your credit card account We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for the opportunity to respond to your concerns.Our records indicate that you enrolled with CreditCheck(R) Total on October 8, 2017. On October 27, 2017, the membership was canceled before any monthly billing was incurred.Our records indicate that a CreditCheck(R) Total membership
was started for your wife on October 9, and was not canceled within the trial period. Consequently, the card on file was billed our monthly membership fee on October 27, 2017. On December 5, 2017, our representative reached out to you and canceled the account. A refund was also issued to you in the amount of $29.95. Please allow 3-business days for the funds to process to your account. Additionally, you started with Experian CreditWorksSM Premium on November 30, 2017. On December 5, 2017, you indicated that you wish to keep this membership active. At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) TotalIf you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. We have received your request to cancel the Experian Credit TrackerSM memberships for yourself and for your wife. We have canceled both memberships effective December 15,
Customer satisfaction is our priority, as a courtesy we have issued a refund of $plus $sales tax for a total of $on December 18, 2017. Please allow - business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian CreditWorksSM We understand how upsetting a potential credit card fraud situation can be.ConsumerInfo.com(R), Inc(“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides
consumers with credit monitoring and internet access to their personal credit reports.Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian CreditWorksSM was ordered on April 5, utilizing a *** with the last four digits *** Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fees on May 23, 2016.Additionally, our records show that you contacted CIC on May 23, 2016, and stated that you are the holder of the ***, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your *** In response, CIC cancelled the membership Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 8, Please allow - business days for these funds to process to your credit card account It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with ExperianCreditTrackerSM
Our records indicate that you enrolled with ExperianCreditTrackerSM on February 23, 2015, and followed by a request to cancel the membership on March 2, At the time of cancellation, a
one month courtesy refund was issued for $
At this time we would like to express our regret that your experience with ExperianCreditTrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We would like an opportunity to clarify any confusion you may have regarding the trial period associated with the productDay of your 7-day trial period in Experian Credit TrackerSM began on February 23, 2015, the day you completed your enrollment and viewed your credit reportYour trial period expired on March 1, 2015, after you had an opportunity to try out the product for daysConsequently, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee on March 2, As our records indicate that on March 2, you contacted us to cancel your membership, this is one day after your trial in the product ended
We also understand you were concerned that our customer care center requested your personal informationThe requested information is no more than the information provided by the consumer on the initial requestWe request this information to ensure that we are speaking with the holder of the membership before we discuss any account detailsDue to the sensitive nature of credit reports, we employ these strict security procedures to protect consumers’ personal information
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for expressing your concerns regarding Experian Credit TrackerSM by Experian(R)
We apologize; However the Membership ID: ***, does not correlate to any memberships in our systems
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company
After doing a detailed search with the information you provided, along with the Membership ID: ***, we were unable to locate an account in our system that belongs to youIn order to better assist us in locating an account, we are in need of additional informationWe would appreciate if you can provide us with the following:
aFull credit card number being billed
bBank statement indicating card being billed with the business originating the charge
Please fax any supporting documents to: *** ***
ATTN: Consumer Relations Group (Complaint ID: ***)
Or, you can mail to:
** *** ***
***, ** ***
Or, If you have any questions, you may contact one of our Membership Specialists at ###-###-####, Monday-Friday from a.mto p.mor on Saturday & Sunday from a.mto p.mPacific Time
Our customers are very important to us and we look forward to hearing from you with the information requested above
Thank you for your understanding and cooperation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on September 26, The membership was not cancelled; consequently, in accordance
with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 5, A welcome email notification was sent to the email address you provided at the time of enrollmentPer your request, your membership was canceled on October 14, We apologize for any misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. Our records indicate that as of October 17, 2016, the issuer of your credit card has accepted the fees, an amount totaling $We are therefore unable to refund the monies directly to you, as your credit card issuer has received the refund for youPlease contact your credit card issuer for more details regarding this matter.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian CreditWorksSM If you don't cancel your membership within the 7-day trial period**, you will be billed $for each month that you continue your membershipYou may cancel your trial membership any time within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While I appreciate the refund given by the company, I was expecting a full refund for a service that I never used or ordered. The company charged me without any notification for years even without verifying my email address. I only recieved 30% of the amount taken
Regards,
*** ***

Received from customer:Hello ***Please Close Complaint ID:*** and reverse my rejection ofFreeCreditReport.com's noting it as resolved. Warmly,*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on December 14, 2014, and followed by a request to cancel the membership on January 15, 2015. A
welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $on January 16, Please allow 3-business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Our records indicate that you ordered a one dollar credit report along with a trial membership on May 19, The membership was not cancelled; consequently, in accordance with the
published terms of our offer, the credit card provided was charged our monthly membership fee on May 27, A welcome email notification was sent to the email address you provided at the time of enrollment On May 30, 2017, you contacted us and the membership was canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinueThe consumer agrees to these terms when submitting their order. On June 16, 2017, your financial institution accepted fees on your behalf in the amount of $ For additional details regarding your refund, please contact your card issuer.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence We feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSMIf you don’t cancel your membership within the 7-day trial period*, you will be billed $for each month that you continue your membershipYou may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My questions are not being answered
If I can not view my credit score and report via your website experian.com, does this also mean that potential lenders will also have a problem viewing my score and report if I apply for a loan and they rely on information from Experian to determine my eligibility for credit?
What information are you not able to verify? My name? My address? My birthday? None of my personal information has changed in past years (i.eI have accessed your site before with same information)
Why do you have trouble now verifying my identity when you haven't before in the past? And my info hasn't changed since last time I was able to use your website
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on March 19, 2015, and followed by a request to cancel the membership on March 30,
Customer satisfaction is
our priority, as a courtesy we have issued a refund of $for the membership fee on March 31, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We appreciate the time you took to send us your comments and suggestionsWe value the input from our customers, and assure you we will give serious consideration to the issues you presented to usIt is through information provided by customers such as you that we are able to improve our products and memberships
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on October 25, 2014, and followed by a request to cancel the membership on October 29, A Welcome email
notification was sent to the email address you provided at the time of enrollment
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your credit report and score here, you will begin your membership in Experian Credit TrackerSMYour credit card will be charged an introductory rate of $for the first month of your membershipAfter the first month, you will be charged $for each month that you continue your membershipIf you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee
Additionally, you ordered a bureau credit report and scoreThis product is not included in the trial offer and is always advertised as for feeThe price for this product and the accompanying scores that you ordered were listed in two places on the order formWe do not normally refund these purchases as they are delivered instantly online at the time of order
Customer satisfaction is our priority, as a courtesy we have issued a refund for the introductory offer of $and $for the bureau credit report for a total refund of $Please allow 7-business days for these funds to process to your credit card accountIt is also important to note that this refund may not be reflected on your credit card statement for 1-billing cycles
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian IdentityWorksSM PremiumPer your request, your paid benefits have been discontinued, effective December 28, We apologize for any inconvenience our hold times caused you We appreciate the time you
took to send us your comments and will take this feedback into consideration as we continue to improve We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although you have refunded the amount, which settles my individual claim, nonetheless I ask the Revdex.com to review the website format, text, and appearance, as attachedIn my opinion the wording "Now get your FICO score and Experian credit report for $1" implies that this is the fee for the reportThe fine print on the bottom of the screen is not very clearIt is also apparent that the 1$ fee is simply a gimmick to obtain the credit card number of the consumer and thus charge the monthly membershipWhen entering the credit card information, there is no clear indication that the credit card will be used primarily for the monthly fees; rather the wording, font size and graphics are cleverly designed to appear as though the credit card information is merely needed for the $1, 1-time feeThis practice of luring consumers into subscriptions is probably legal, but is highly unethical
Regards,
*** ***

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM
Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 24, A welcome email
notification was sent to the email address you provided at the time of enrollment
Customer satisfaction is our priority, as a courtesy we have issued a refund of $on March 9, Please allow - business days for these funds to process to your credit card accountIt is also important to note that this refund should appear on your next credit card statement
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellenceWe feel it is important to keep the consumer informed regarding the ordering processOur website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $Credit Report & FICO(R) Score, you will begin your day trial membership in Experian Credit TrackerSMIf you don't cancel your membership within the day trial period*, you will be billed $for each month that you continue your membershipYou may cancel your trial membership anytime within the trial period without charge
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Thank you for informing us of your recent experience with Experian Credit TrackerSM. *** ***. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services
and internet access to their personal credit reports.Our records indicate that a $1(dollar) Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on March 31, 2015, utilizing a MasterCard with the last four digits Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on April 30, 2015.Additionally, our records show that CIC contacted you regarding the charges on June 11, 2015, and you stated that you are the holder of the MasterCard, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your MasterCard. Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent useWe apologize for any inconvenience or misunderstanding. Our records indicate that your bank has recovered the fees for you, an amount totaling $43.90, as of June 3, Customer satisfaction is our priority, as a courtesy we have issued a refund of $on June 11, 2015. Please allow - business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.We hope the above information is helpful to you in considering this matter