Express

Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respondWe were able to speak with our customer on October 13th, to follow up on her concernsWe apologized for her experienceWe shared we had spoken with PayPal and had the authorization she was concerned with removed from the accountThe customer was satisfied with our resolution of the issueWe also sent her a promotional gift to invite her back for a better experienceAgain, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely,Lisa MEXPRESS Customer Relations

I received your complaint you sent to the Revdex.com and I reached out by phone, but was unable to reach youI would like to be able to speak with you to best assist you with your concernsYou can reach me at my direct line, ###-###-####I am typically available between the hours of 9am-5pm Eastern Time, Monday through FridayI hope to speak with you soon.Yours Truly,MollyEXPRESS###-###-####

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on October 9th, 11th and 12th and unfortunately we were unable to speak with him directlyWe have, however, begun communicating via email in an attempt to resolve the issue and offering a solutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond We are currently researching this customer's concernsOnce we learn more from our discovery, we will follow up with the customer on next steps to ensure her concerns are appropriately addressed Sincerely, EXPRESS Customer Relations

had a rough start to my year, I lost my mom 10/25/to cancer, my home flooded 11/25/and we lost everything, the landlord in Stockton raised my rent so I decided to leave Stocktona guy from church rented me office space to what I can affordthere is just meone person trying to please and satisfy all clients.feb started the season and my new office had issues with the internet,march 28,I received a letter stating we lost the ability to file due to my boss, failure to pay his taxes under a mental conditionthere for I had to go back and refile everyone.I had to go get fingerprinted, pass a back ground check which took over days

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 11896910, and find the resolution is satisfactory to me Regards, Salwan Huzairun

Dear Revdex.com,We appreciate the opportunity to respond regarding this matterExpress is committed to maintaining the highest quality standards with the products and services we offer, and sorry to hear of this customer’s experience.As of February 23, our office has attempted to reach the customer to address his concernsWe have left a voice message and sent email communication, providing contact information for Express for further assistanceExpress considers this case pending and will update your office accordingly.As always, we appreciate the assistance you provide us with our customersOur Corporate Specialist team may be reached at 1-888-397-1980, Monday through Friday from 9:a.mto 5:p.mETSincerely,EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, January 26th and have begun processing her refundAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

Thank you for bringing his concerns to our attention as we do take these matters very seriouslyOn December 14, 2016, our Customer Experience Team reached out to the customer but was unable to speak with herA voice message was left and follow up email was sent on December 16th with contact information to further discuss the concerns and work toward a resolutionWe want to help and encourage Ms [redacted] to give our Corporate Customer Experience team a call at ###-###-####We are available between the hours of 8:30am-5:00pm ET

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer on October 17th and were able to work with her to reach a resolution.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

Thank you for providing us with the opportunity to address this customer's concernsWe are truly sorry for her recent experience in our store We were able to speak with the customer on Monday, August 24th We are pleased to advise this issue is now resolvedA gift card in the amount of $was mailed to her the same day Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations [redacted] ###-###-####

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe were able to correspond with the customer via email and have reached a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer yesterday, December 20th and are currently working with the customer to reach a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you for your assistance

I reviewed the response made by the business in reference to complaint ID [redacted] I went to the address listed on the order (the wrong address) and was able to retrieve the package, so there is no need to pursue the matter any furtherThank you,

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Monday, July 27th and again today, July 27thUnfortunately, we were unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us Sincerely, EXPRESS Customer Relations

While I received a phone call from Express's customer relations department, I have still not received the promised return label I was originally told it would up to hours to receive the email with the label and have called several times to check on the status of this Today I called customer service and they said they could put in a request to send another return label but that it takes up to days This is unacceptable I have been trying to complete a simple exchange for pair of pants for two weeks now It's unbelievable that a company today can think that it is acceptable to tell customers that it takes days to get an email return label

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] [redacted] : I reviewed the response made by the business in reference to complaint [redacted] , and find the resolution is satisfactory to meMy wish was not to speak to them but rather have the matter fixed Regards, [redacted]

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respondWe were able to speak with our customer on October 26th, to follow up on her concernsWe apologized for her experienceWe shared we were going to send out a physical gift card via FedEx and she would receive it by the end of the weekThe customer was satisfied with our resolution of the issueWe also sent her an additional promotional gift added to the gift card to invite her back for a better experience.Again, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations