Express

To Whom It May Concern,Thank you for giving us the opportunity to assist our customerWe were able to contact the customer on October 19th, via telephoneWe apologized to the customer for her experience with her jeansWe were able to work together to reach a mutual resolutionIt is our understanding that the customer is satisfied with our resolution.Again, thank you for giving us the chance to work with our customerIf you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience

To whom it may concern, Thank you for giving Express an opportunity to respondWe are extremely proud of our customer service; however, we are eager to hear customer feedback so we can identify opportunities to improve our service and customer satisfactionAs of today, December 29th we have contacted Mr [redacted] regarding his concerns and we are pleased to advise this issue is now resolvedA gift card in the amount of $was mailed to him, to allow Mr [redacted] to purchase a replacement shirt in his local store or onlineAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe were able to speak with the customer yesterday, May 23rd and have begun working towards a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

When I spoke with the rep from Express, he told me that this was a known issue for certain jeansHe asked that I send any pairs back that I had to help out the quality teamI feel if this is a "known" issue, then they've done a fair share of investigating and my jeans being returned would only serve as proof that I had experienced it, even though I have MANY purchases from Express that can be seen from my NEXT accountI explained that I was getting ready to bury my sister so sending jeans back to Express would have to fall to a low priority during this time Regards, [redacted] ***

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respond. We were able to speak with our customer on October 3rd, 2016 to follow up on her concerns. We apologized for his experience with product and the customer service she has received up to this... point. Afterwards, we worked together to reach a resolution.Again, thank you for the opportunity to respond. It is our understanding that our customer is satisfied with the end result. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's additional concerns with usWe were able to speak with the customer today, Monday, April 17th and have begun working towards a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Thursday, January 17th, again on Monday, January 22nd and again today, Wednesday, January 24th, Unfortunately we were unable to speak with him directlyWe have, however,
begun communicating via email in an attempt to resolve the issue and offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Dear Revdex.com,Thank you for giving us the opportunity to respondCustomer service is extremely important to us and we always want to address any concerns that our customers may have Unfortunately, we experienced an unusually large number of orders this holiday season, which disrupted our normal
delivery processesWe're very sorry for Ms*** disappointment with her online order and overall service experience and we are committed to continuous learning and improvement.On December 8, 2016, a member of our Corporate Customer Experience team spoke with Ms***We extended an apology and comparable reward to make amends We will continue to monitor the progress of her order and ensure she is completely satisfied with the handling of this matter As always, we appreciate the assistance you provide us with our customers. Sincerely, EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with usWe have attempted to reach out to this customer a couple times and unfortunately we were unable to speak with him directlyWe have, however, begun communicating via email in an attempt to resolve the issue and offering
a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

Hi,I never received a resolution from ExpressThis is why I hadn't contacted Revdex.com since the initially case openedHow can I reopen it? They promised me someone would be calling from their claims department but remember the holidays could of affected thisI need to reopen the case until it has been resolved.Thanks,

I am rejecting this response because Express customer service promised a replacement card in writing to be received in two weeks on 3/12/and Molly from Express customer service promised a replacement within two weeks upon contacting the Revdex.com in April If Express customer service does not provide replacement rewards cards it should not state that it does in writing as well as in verbal State and should provide that statement publicly on its website for anyone and everyone to see Regardless of that opinion Express should provide a replacement card and that is what I'm seeking and have been seeking for approximately three months now and which has not been sent despite numerous verbal and written statements from Express customer service representatives promising the delivery of such a replacement If Express lies to its customers that is a separate matter and likely something outside of the limited scope of services the Revdex.com provides
Regards, *** ***

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respondWe were able to speak with our customer on August 18th, to follow up on her concernsWe apologized for the issue and for the customer service experience she had up to that pointWe
were able to process a refund for the customer as requestedWe also sent the customer an appeasement to invite her back to shop with us again. Again, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Experience

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Tuesday, February 6th and again today, Wednesday February 7th and unfortunately we were unable to speak with her directlyWe have, however, begun communicating via email in
an attempt to resolve the issue and offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe attempted to reach out to this customer on Tuesday, January 10th and unfortunately we were unable to speak with her directlyWe have, however, begun communicating via email in an attempt to resolve the issue and
offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 11995496, and find the resolution is satisfactory to me
Regards,
* ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***

I have not received the items I have not ordered, but if I do, I will return themI asked that the order be cancelled since it was incorrectI was charged $for five items when it should have instead been under $for one itemThey said they would not cancel my order or refund me my money
I therefore assume I will have to wait to receive these items I didn’t order then return them and wait however many business days to receive a refund, and in the process possibly accruing interest

Thank you for providing us with the opportunity to address this
customer's concerns
We researched Mr***'s purchase and found that the price of
the item at the time of the purchase was 40% offWe attempted to contact the
customer by email on Tuesday, November 17th
We
called the customer today, Tuesday, November 24th and
had a pleasant conversation with himWe apologized for the error, let him know
we would be refunding the $to his credit card and in addition we issued
him a $reward to his Express Next rewards account to invite him back for
a better experience
Again, thank you for the
opportunity to respondIt is our understanding that Mr*** is satisfied
with the end resultIf you
have any further questions or concerns regarding this matter, please feel free
to contact us
Sincerely,
EXPRESS Customer Relations
[email protected]
1-800-477-