Express

To Whom It May Concern, Thank you for sharing this customer's concerns with usWe were able to speak with the customer today, June 6th and have begun working towards a resolutionAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you
have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern: Thank you for giving Express the opportunity to research this matter and respondDue to the overwhelming number of returns after the holiday season, some returns to our online distribution center were being processed later than anticipated.We were able to speak with our
customer on February 3rd, to follow up on her concernsWe apologized that she had not received notification to let her know her return had been processed in our distribution center on January 27thWe let her know that she should see a credit to her account within ten days of the issuing date. Again, thank you for the opportunity to respondIt is our understanding that our customer is satisfied with the end resultIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern, Thank you for sharing this customer's concern with usWe spoke with the customer today, December 16thWe confirmed that she did receive the refund for her return and issued the rewards back to her accountAs a gesture and to invite her back to shop with us in the future,
we issued a reward to Ms*** for use on her next purchaseAgain, we thank you for allowing us the opportunity to address the issues that were brought to our attentionIf you have any further questions or concerns regarding this matter, please feel free to contact usSincerely, EXPRESS Customer Relations

To Whom It May Concern:
Thank you for giving Express the opportunity to research this
matter and respondDue to the overwhelming response to our Black Friday
promotion, online orders were shipping out later than anticipatedAs a result,
we notified our customers via
email and assured them that we were working
diligently to get all orders out as soon as possibleAs a courtesy, all
customers affected by the delay were given a 20% promotional offer to use
in-store or online
We were able to speak with our customer on December 22, to
follow up on her concernsWe apologized for her delay in shipping and that she
did not receive all of the expected itemsAfter addressing her concerns, we
were able to reach a mutually agreed upon resolution
Again, thank you for the opportunity to respondIt is our
understanding that our customer is satisfied with the end resultIf you have
any further questions or concerns regarding this matter, please feel free to
contact us
Sincerely,
EXPRESS Customer Relations

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

Hi, I did not see an area to post a reply on this case, but please make an adjustment to "customer is satisfied wtih outcome" as I received my check today. Thank you

From: Talk @ Express <[email protected]>Date: Wed, Jul 6, 2016 at 1:33 PMSubject: You have a new message from the Revdex.com of Central Ohio complaint #11541275.To: "[email protected]" <[email protected]>Your e-mail to express.com has been received. We typically respond to most inquiries within 24 hours. If your message is in regards to an in-store experience or a corporate inquiry, your response may take additional time.Subject: You have a new message from the Revdex.com of Central Ohio complaint #11541275.Case Reference #: 00337347Date Created: 7/6/2016Date Last Updated: 7/6/2016Status: Openref:_00Dj01oVT5._500j0EppT9:refConfidentiality Notice: This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, re-transmission, copying, printing, distribution, reliance on, or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return email and delete this message and any attachments from your system.

To Whom It May Concern, Thank you for sharing this customer's concern with us. We attempted to reach out to this customer on October 9th, 11th and 12th and unfortunately we were unable to speak with him directly. We have, however, begun communicating via email in an attempt to resolve the issue and...

offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern:Thank you for giving us the opportunity to address our customer's concerns. As of today, August 8, 2016, we have made three attempts to contact the customer. Our first two attempts were by phone and we left a voicemail advising her to give us a call back. Our third attempt...

was via email to attempt to address their concerns. At this time we are waiting for a reply from the customer. If you have further questions concerning this matter, please contact Customer Experience at ###-###-####.EXPRESS Customer Experience

Thank you for giving Express an opportunity to respond. At Express, we strive to offer our customers an easy and convenient online shopping experience, and regret to learn of Ms. Burden’s most recent order concerns. We reached out to Ms. [redacted] by phone, today, 12/8/16. We apologized for her...

concerns, confirmed she should receive her order on 12/10/16 and extended a gift card as a courtesy. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
I  replied back to email address [email protected] after receiving correspondence immediately.Advising the best way to contact me now was by email. I also left 2 voice mails calling via Wifi while on vacation. The company has my email address but also went ahead and left on voice mail as well.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. I greatly appreciate Molly from Express reaching out to me and making an effort to wow me and help resolve my issue. Thank you so much.

[redacted] 
[redacted]
[redacted]
[redacted]
 Here is a copy of all the emails between me and Express customer service from 1/03/2017 until...

1/14/2017

To Whom It May Concern, Thank you for sharing this customer's concern with us. We have attempted to reach out to this customer twice this week and unfortunately we have been unable to speak with her directly. We have, however, begun communicating via email in an attempt to resolve the issue and...

offering a solution. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us. Sincerely, EXPRESS Customer Relations

To Whom It May Concern:  Thank you for giving Express the opportunity to research this matter and respond.  We are currently researching this customer's concerns. Once we learn more from our discovery, we will follow up with the customer on next steps to ensure her concerns are...

appropriately addressed.  Sincerely,  EXPRESS Customer Relations

Dear [redacted],I'm sorry we have been having difficulty connecting via phone. I would love to be able to work out a resolution for the difficulties you've been having with the pants you purchased from us. Do you have the receipt for when you purchased the pants still? Also, could you pel;ase send...

photos of the damage and of the production date listed inside the pants? You will find this on a tag near the care instructions listed as a 2 digit month and 2 digit year.Yours Truly,EXPRESS###-###-####

To Whom It May Concern, Thank you for sharing this customer's concern with us. We spoke with the customer on October 17th and were able to work with her to reach a resolution.Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations

I have not received any emails from the company as stated, nor have I been advised of any type of resolution.  I've checked my spam filter and nothing is in there either.  I would like them to issue a refund for these orders that have been returned rather than delaying this any further....

 If there's anything they need from me they can email me, [redacted]@gmail.com

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,  [redacted]

To Whom It May Concern, Thank you for sharing this customer's concern with us. After researching this customer’s order, we found it was received to our returns department on March 28th, which was 109 days after December 9th when the customer received his orders. Our Return and Exchange policy...

states: We will accept returns and exchanges for items purchased Online based on the following requirements. We will not accept a return or exchange if requested more than 90 days after the purchase. Express.com orders may be returned by mail, or, if shipped to a U.S. address, may be returned to any Express or Express Men store in the U.S. Express.com orders cannot be returned or exchanged in stores outside the U.S. or at Express Factory Outlet stores. Express.com cannot handle returns or exchanges of purchases made in stores. Shipping and handling fees are not refundable. Items with “Do Not Remove” tags must have tag still attached for refund or exchange. Please decide if you are completely satisfied with your item before you remove this tag. We were able to speak with the customer yesterday, April 5th and are working with him to process his returns. Again, we thank you for allowing us the opportunity to address the issues that were brought to our attention. If you have any further questions or concerns regarding this matter, please feel free to contact us.  Sincerely, EXPRESS Customer Relations